Sales & Services Resume Sample

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Elisa Wisoky
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Work Experience


Global Sales & Services Director
05/2017 - PRESENT
Chicago, IL
  • Development and execution of global sales plans and strategies to maximize Eaton’s position and sales volume in key growth markets, effectively implementing product line initiatives and product launches
  • Utilize Eaton’s CRM tool to drive short and long-term sales decisions, negotiations and close of business opportunities
  • Understand EAS Solutions and their competitive position within the markets; as well as major competitors’ tactics in order to drive a winning strategy for target customer accounts, while keeping marketing and management informed of trends and changes
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business issues and concerns, to offer better business solution
  • A critical thinker, constantly scanning your environment for ways to optimize processes, tools and templates to manage complex and ever-changing business needs
  • Capable of managing high-pressure situations and issues and bring them to resolution
  • Able to demonstrate out-of-the-box thinking that improves existing integration processes
  • Networked in the broader integration community and leveraging peers, industry data and professional insights to drive innovative thinking
  • Energetic with a get-it-done-right attitude, lots of patience and good sense of humor
Reservations Sales & Services Representative
02/2014 - 12/2016
Los Angeles, CA
  • Ensure that the district has full complement of qualified captive and non-captive Field Service Technicians and Equipment Sales Specialists
  • Applying planning and metrics to monitor and evaluate performance of Sales and Services personnel
  • Provide continuous feedback and coaching to develop the team taking corrective action when necessary
  • Improve a sales and service team approach to customer satisfaction
  • Develop district sales and service personnel strengthening the abilities of both functions
  • Build solid relationships with personnel and customers with two way communication
  • Simplify processes, meet or beat key performance measures for quality, and financial objectives
  • Develop plans and tactics to grow the business
  • Experience in Ag sales or marketing, or sales management
Sales Services & Operations Assistant
01/2011 - 11/2013
Philadelphia, PA
  • Handle incoming phone calls that include booking itineraries and answering inquiries from customers
  • Efficiently handle special requests; assist all customers using United's guidelines
  • Utilize customer service and sales techniques to effectively address customer needs and sell consultatively
  • Through a district sales force sell equipment, parts, accessories, and service
  • Personally responsible for selling equipment products to regional and national accounts
  • Provide technical service to customers in a timely and cost effective manner by assigning appropriate resources
  • Transport and unload large shop equipment on occasion

Education


University of Delaware - Wilmington Campus
2005 - 2010
Bachelor's Degree in Business Administration

Professional Skills


  • Strong interpersonal communication and relationship building skills, time management and organizational skills
  • Evening, weekend, and holiday hours required
  • Understand service, generate sales and uncover selling opportunities within existing Company clientele and install base
  • Development opportunities, including education assistance and company-sponsored training and development
  •  To act as a link between Account Managers and contracted agents to resolve operational issues, relating to sales contracts or incentives
  •  To book / ticket Prizewinners, FAM trips, Airport training request
  •  To help co-ordinate/ administrate travel incentive programmes and accompany account managers on promotional and training activities

How to write Sales & Services Resume

Sales & Services role is responsible for leadership, credit, retail, training, integration, database, procurement, design, modeling, travel.
To write great resume for sales & services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Sales & Services Resume

The section contact information is important in your sales & services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Sales & Services Resume

The section work experience is an essential part of your sales & services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales & services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales & services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Sales & Services resume experience can include:

  • Provide support to the Manager, Retail Banking to ensure the Branch’s Retail Strategic Plan is effectively communicated to the retail team
  • Operates computer terminal equipment to access, input and retrieve informatio
  • Communicate and oversee all operational requirements and changes to teams to ensure effective implementation
  • Experience in sales, customer contact or other related work
  • One year of experience in sales, customer contact, or other related work
  • Tracking and Tracing (billing, cut off dates, resumes, meetings, shipments, etc)

Education on a Sales & Services Resume

Make sure to make education a priority on your sales & services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales & services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sales & Services Resume

When listing skills on your sales & services resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical sales & services skills:

  • Good sales and interpersonal skills
  • Proven experience in prior sales roles
  • Business experience including data analysis, process improvement, and project management experience
  • Plan and prioritize work appropriately e.g. considering importance, urgency, customer and business impact
  • Experience in sales and understanding of the LV/MV products and solutions
  • Demonstrated proficiency with DSCS and Siebel

List of Typical Experience For a Sales & Services Resume

1

Experience For Global Sales & Services Director Resume

  • Contracts/ create and keep track of status
  • Addendums / create and keep track of status
  • Notifies customers of flight irregularities and changes in schedule
  • Maintain up to date files and contracts on all Suite & Champions Club clients
  • Run weekly sales reports
2

Experience For Senior Manager of Sales Services Project Optimization Resume

  • Create and distribute Monthly Newsletter “Suite Talk”
  • Oversee department intern responsibilities
  • Serve as concierge for orders at Joe Louis Arena and Fox Theatre
  • Communicate non-baseball events at Comerica Park for sale to suite holders & Champions Club clients
  • Ensure all complaints and issues are resolved on a timely basis
3

Experience For Reservations Sales & Services Representative Resume

  • Plan and execute suite holder events
  • Deliver game notes, tiger programs and scorecards before each game
  • Collision Repair Equipment
  • Legal service plans
  • Initiates contact upon receipt of referrals or responds to phone inquiries to sell prospective customers on TransFund’s merchant program. Provides an application packet and explains application procedures, fee schedules, operational procedures and contracts to prospective customers. Refers large volume or more specialized merchants to an Account Representative for customized pricing
  • Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages

List of Typical Skills For a Sales & Services Resume

1

Skills For Global Sales & Services Director Resume

  • Proactively and with a regular cadence demonstrates to the customer the defined the defined value of partnering with Cardinal Health both pre- and post- sales
  • Visiting Suites to assist suite holders with any assistance required
  • Assist with budgeting process, including on-going maintenance, recommendations for capital expenditures
  • Liaison between Suite holders and Accounting for billing & invoicing
  • Provide support to the Manager, Retail Banking in the leadership and coaching to retail staff in the development of the Bank’s deposit portfolios
  • Assist Suite & Champions Club clients with all ticketing, parking, and maintenance requests
2

Skills For Senior Manager of Sales Services Project Optimization Resume

  • Work with Marketing on the creation of marketing material for Suites & Champions Club
  • Facilitate and monitor maintenance issues; creating and maintaining “walk through” sheets as needed
  • Promote cooperation and commitment within the CWB Financial Group towards the attainment of common goals enabling productive group interactions
  • Maintain accurate and organized files for each event and updating Seibel with information back-up
  • Arranges for ticketing and other special service
  • Assists company employees in arranging business and personal travel plan
  • We offer a fun, relaxed and casual atmosphere where colleagues become friends and milestones are celebrated
3

Skills For Reservations Sales & Services Representative Resume

  • First Citizens Bank complies with TERO Employment Preference Law
  • Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open
  • Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls
  • Maximize customer and order acquisition in line with company strategy
  • Overall responsibility for service sales and customer development in an assigned sales territory, by providing customer value through technical and commercial expertise and partnering
4

Skills For Director of Aftermarket Sales & Services Resume

  • Makes modifications to customer accounts as needed; inputs or updates customer’s feedback and order information generated by campaign
  • Fluent English is required. Arabic is mandatory. High level of Communication
  • Self-motivated and open to learn
  • Take accountability for the performance of highly complex contact centre teams in all that they do, contributing to the successful delivery of ‘Best in Class’ standards whilst remaining within key operational performance parameters (service, sales and operational targets)
  • Understand key Business Intelligence Data and be able to translate into collective and individual team performance proactively driving sales, service and efficiencies
  • Continually reassess and ensure operational risks are minimized, internal controls are adhered to and regulatory and compliance requirements are met
  • Automotive/ General Purpose Lifts
  • Group rates for auto and home insurance
5

Skills For Inside Sales Services Representative Resume

  • Health and Wellness education
  • Discount on Snap-on products
  • Associate purchase programs with key vendors and suppliers
  • Client driven - interested in the client, greets them with a smile, makes eye contact, adapts tone and pace, is timely, observes client to decide approach to use
  • Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM
  •  To review and verify pricing entries in corporate contracts
  •  To manage ad-hoc projects relations to supporting the Sales team
  • Business needs/opportunity identification hinging on robust customer data plan
  •  To offer tailored telephone/e-mail support to key TMC, Leisure & Specialize agencies and associated corporate accounts
6

Skills For Inside Sales Services Representative With French Resume

  •  To support Atlantic Offline Sales team and the GSAs in those regions
  •  Maintains account database – General communication list
  •  To liaise with airports on a regular basis to ensure smooth transit of top customers
  •  Provide assistance on Customer Relations queries/procedure. Interface between customers, agencies and CR departments to apply correct procedures
  •  To directly engage in inside sales dealing with corporate accounts and their associated agencies of record which are not covered by the field based account management team
7

Skills For Sales Services Manager for Water Treatment Resume

  •  To act as a key point of contact for designated discretionary travelers
  •  To assist with Travel Fairs and other out of office functions/events
  •  To provide Supervisor and/or Account manager with regular feedback on market, customers, trends and competitive information
  •  To authorize AD75/AD50 request
  • Collaborate extensively with MDM and Customer Data APO to ensure customer data records and processes support successful US deployment
8

Skills For VP, Southeast Sales & Services Resume

  • Create high levels of customer data quality, accuracy, and process consistency in the management of direct and indirect customer data. As needed, coordinate planning activities with other functions and stakeholders within BSO
  • Execute resolution of identified issues/defects
  • Perform root cause analysis on issues raised by businesses or functions
  • Customer Data Design, including: Customer Data Source Strategy for Salesforce, Eloqua, SAP/DMr, Attribute Design, Hierarchy Design, Global End-to-End Process & Procedures, Business Rules for Governance, Third Party Data Strategy, Quality Standards, and Compliance Standards
  • Referentially lead Area Data Stewardship teams to ensure full understanding and productive execution of the Global design
9

Skills For Director, Digital Sales & Services Platforms Resume

  • Present and articulate needed changes and benefits to all organizational levels
  • Implement programs and procedures to ensure the branch’s retail administration is functioning effectively and complies with applicable policies & regulatory requirements in all areas of retail banking and retail operations. Ensure an inspection rating of ‘Satisfactory’ is maintained with limited major and repeat findings identified
  • Orders, maintains adequate inventory and distributes credit card processing supplies. Works with vendors and the bank’s print shop on the cost effective procurement of supplies
  • Be proficient using Microsoft Office suite
  • ​Be a great communicator, both verbal and written
  • Maximo requests to turn on/off power at event location, lighting request, Back group Music (audio) request, sprinkler request, pesticide request, waterfall request
10

Skills For Tele-sales & Services Representative Resume

  • Ensure database in all systems LILO/Dreams (billing), DSCS (function space), Seibel {rooms and event information), Convention Calendar (Assigned events) are updated & accurate
  • Answer telephone calls, assist guest or take messages
  • Monitor & respond to emails promptly and consistently as necessary
  • Complete welcome amenities forms for groups and purchase retail amenities for groups
  • Turnover process for definite Group (Pre/ONSITE/POST)
  • Create and send proposal for possible event

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