Sales Manager, Services Resume Sample
Conner Sauer
907 Goyette Lakes,
Houston,
TX
+1 (555) 808 7080
Work Experience
Key Merchant Services Regional Sales Manager
08/2017
-
PRESENT
Detroit, MI
- Accountable for the BPS Route to Market within the Managed Print Services Organization
- Responsible for sales development activities, pricing strategy, negotiation and delivery of the Basic Print Services offerings across the Asia Pacific Region
- This individual also ensures the conversion of Total Contract Value (TCV) into Revenue, as well as ensuring the appropriate plans are in place for the Enterprise transactional or Account Management business
- Key metrics are: TCV, Revenue, Gross Margin and Operating Profit, Customer Satisfaction, Customer & Employee Loyalty & Engagement, Protection of Install Base & overall business growth – bottom and top line
- Conducts one-on-one reviews with all Regional Sales Executives to build more effective communications, understand training and development needs, and provide insight for the improvement of Sales Executive’s performance
- Develops excellent client relationships and interest over the span of lengthy large deal cycles and continually builds & reinforces client’s perception of HP as a credible partner through active persuasion and education
- Understand customers’ CTQ’s and provide service solutions for the assigned customers from outages (parts, field services, repairs) to projects (value packs, long term services agreement)
The Service Manager Increases Sales of Services
06/2011
-
02/2017
Phoenix, AZ
- Identify opportunities to drive business growth in Gas Turbine and Combined Cycle market on outage services, repair and parts segment
- Develop and lead the development, maintenance and execution of a Sales and CRM plan in China, to meet or exceed Inspection’s business objectives (Budget Income and Margin)
- Ensure the sales team develop a thorough understanding of our clients’ business so that they create a clear value proposition for assigned accounts and they implement an appropriate account management strategy to ensure proactive action through the cross-selling of our full range of professional services with viable solutions to meet client needs
- Maintain a thorough understanding of the clients’ end use markets, their important customers, and their main competitors and share this understanding with the wider sales and customer service team
- Drive employee engagement and align employees towards Inspections’ business goals and objectives to ensure that all employees are motivated and engaged to deliver a high quality service to clients
- Using market analysis, identify new business opportunities and ensure that all new services which are brought to the market are technically and commercially sound
- Establish and maintain strong working relationships with customer services and technical delivery teams, agree and review KPI’s to ensure the successful delivery of services to your clients
- Determine clients’ future needs and provide detailed client feedback to relevant departments with regard to product requirements and enhancements internally for adequate follow up
Category Manager Sales & Distributor Services
10/2006
-
12/2010
Phoenix, AZ
- Develop deep understanding of clients’ business needs to help the sales team create clear value propositions for assigned accounts. Help to implement account management strategies and cross-selling opportunities
- Determine clients’ future needs and provide detailed client feedback to relevant departments with regard to product requirements
- Be able to have discussion with potential customers on IRR’s and project finance
- Work across the CIB Investor Services organisation
- Understand client revenue drivers and dissect client activity for business
- Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
- Coordinate opportunities with the broader GE business’, such as GE Mining, Oil & Gas, Power and Industrial Solutions
- Interface directly with supplier leadership to assure alignment of J&J’s objectives are met, including quality, reliability, innovation and cost
Education
Washington State University Vancouver
2001 - 2005
Bachelor's Degree in Engineering
Professional Skills
- Lead your sellers to drive new digital transformation projects, coaching them to achieve desired revenue & business results by executing a highly intentional, business outcome-based sales approach that delivers success to customers & Microsoft
- Sales Management Excellence - execute a consistent coaching rhythm, using Microsoft’s global sales transformation coaching approach. Drive sales discipline and accountability, ensuring excellence in pipeline management forecasting, and close planning
- People Leader – attract top sales talent to build and develop a diverse, high-performing sales team of industry sellers, sustaining a healthy Work Health Index (WHI) and driving continuous industry and sales capability development
- Transformational Leader – lead the team to drive sales of Microsoft Services projects and advisory services to enable customers to digitally transform, inspiring, challenging and coaching sellers with customer insights, and fostering a culture of customer-centricity
- Leading and Supervising – leads, manages and develops the Service Department to deliver results. Demonstrates an ability to work effectively as part of a multi-disciplined management team
- Principles and Values – creates a positive working culture leading by example, motivating the team to work effectively; exhibiting and articulating management values and the company’s goals
- Planning and Organising – sets clearly defined objectives; plans activities and projects well in advance and monitors performance against deadlines and milestones. Identifies and organises resources needed to accomplish tasks
How to write Sales Manager, Services Resume
Sales Manager, Services role is responsible for digital, finance, travel, health, drivers, marketing, contracts, planning, education, engineering.
To write great resume for sales manager, services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Manager, Services Resume
The section contact information is important in your sales manager, services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Manager, Services Resume
The section work experience is an essential part of your sales manager, services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales manager, services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales manager, services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Manager, Services resume experience can include:
- Experienced professional with business experience in multiple roles across a variety of functional specialties including general management, Sales, Marketing, Supply Chain or a Technical field with at least 3+ years’ experience in pharmaceutical, medical device or consumer products industries
- Banking industry experience
- Provide domain expertise throughout the sales process, including customer site visits, opportunity generation and work scope and costing development
- Control operating and entertainment expenses within approved budgets (T&L)
- Provide customer insights to key service offering gaps for NPI development
- Participate in job walks to define customer inspection services requirements
Education on a Sales Manager, Services Resume
Make sure to make education a priority on your sales manager, services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales manager, services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Manager, Services Resume
When listing skills on your sales manager, services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales manager, services skills:
- Formulating Strategies and Concepts – works strategically to realise organisational goals; takes account of a wide range of issues across and related to the organisation
- Commercial Thinking – keeps up to date with competitor information and market trends; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value
- Experience in similar capacity in corporate travel industry with proven history of successful sales management with corporate clients
- Strong understanding of Project Finance, Equity and Project IRR’s
- Present and lead transaction order closing strategies on your own to drive results and meet Operating Plan Orders Objectives
- Proven sales success and expertise in selling complex solutions to enterprise customers, with track record of consistently meeting/exceeding sales targets
List of Typical Skills For a Sales Manager, Services Resume
1
Skills For The Service Manager Increases Sales of Services Resume
- Tertiary qualification in an accredited institution an added advantage
- Work closely with the West region operations’ team to insure the correctness, the quality and the timeliness of the work
- Accurately maintain and forecast pipeline of opportunities within Salesforce.com (SFDC) including Orders and Sales for a given sales territory on a continuous basis
- Develop detailed market plans that analyze competitors, market and price trends and target new customers and grow existing customer market share in Inspection Services across its service lines
- Develop and use customer presentations to convey the portfolio of Inspection Services capabilities geared to specific customer requirements
2
Skills For Americas Sales Manager Inspection Services Resume
- Provide competitive market feedback to the business on any proposals, win or lose via use of SFDC
- Assist in all major proposal generation
- Understand and lead Terms and Conditions discussions and negotiations with customers
- Organize and participate in business reviews
- Achieve yearly sales and client margin targets by actively sourcing new accounts to improve market share, by following up actively on all leads / hot prospects and by seeking all upsell potentials with existing / new clients
- Respond and attend to RFPs, RFIs, rebids of local clients as they are required and ensure that all client contracts meet required profitability
- Assist Head of Sales & Program Management to liaise closely with Regional / Global Sales teams for RFPs, rebids of global / regional clients
- Position based in Charlotte,NC
- Position based in Herndon, VA
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