Sales Force Resume Sample

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Sophie Walker
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Work Experience

Sales Force Effectiveness Manager
05/2016 - PRESENT
New York, NY
  • About CDO – Advocacy and CRM
  • Excellent attention to detail and data accuracy required
  • Advanced experience in MS Excel required
  • Novice to intermediate knowledge of VBA desirable
  • Strong mathematical, computer and analytical skills
  • Some occasional domestic travel required (5-10%)
  • Continue to bridge the gap between development and business with a strong bias towards ‘Best Practices and Reusability’ as well as leveraging out of the box functionality over full customization where possible
Sales Force Effectiveness Analyst
06/2011 - 04/2016
Los Angeles, CA
  • Proven expertise in maintaining and improving complex and large Salesforce Orgs and projects
  • Graduate in Science/Pharmacy/ other appropriate discipline
  • Graduate in Business Administration
  • Manage Salesforce security including roles, profiles, sharing rules, workflows and groups
  • Maintain and customize Sales Cloud and Service Cloud applications
  • Build custom reports, dashboards, and workflows
  • Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues
  • Develop training materials and provide training and support to end users
Sales Force Automation Intern
12/2005 - 03/2011
Phoenix, AZ
  • Communicate on a regular basis, at action log meetings with the Business team, on tracked progress (using JIRA, Bamboo, BitBucket toolset) and maintain a ‘Customer Centric’ approach and relationship with the Business team
  • Evaluate the best options, with out of the box functionality first (clicks not code), with a strong bias towards: ‘Scalability, Reusability and clarity of Best Practices&#8217
  • Salesforce Development experience : Apex Triggers, Enterprise Patterns, Asynchronous callouts, Bulk and SOAP APIs, Governor Limits and considerations for leveraged solutions
  • Solid understanding of OO/Functional programing in various languages such as Apex, Python and similar
  • Knowledge of Best practices. Software development lifecycle and automation
  • Successful practical problem solving, excellent written and interpersonal communication, and documentation skills
  • Prioritize tasks and work independently without too much guidance at times (asking the right questions)
  • Salesforce Certifications: Developer, Platform App Builder I,II or Architect track certifications
  • Knowledge of PSA and Financial Force products or 3rd party application for project management


Everest University - Clearwater Campus
1999 - 2004
Bachelor's Degree in Information Technology

Professional Skills

  • Strong business acumen, problem solving and analytical skills with proven experience working with users in analyzing and resolving complex business processes
  • Strong oral and written communication skills. Excellent presentation ability
  • Demonstrated leadership, influencing skills and stakeholder management
  • Strong team-working skills – able to work collaboratively with colleagues and stakeholders
  • Excellent PC skills: MS office (Excel & PPT)
  • Possess strong organisational skills and attention to detail
  • Strong Computer Skills (Microsoft Office, database knowledge, Internet, etc.)

How to write Sales Force Resume

Sales Force role is responsible for analytical, presentation,, software, business, research, architecture, training, communications, leadership.
To write great resume for sales force job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Sales Force Resume

The section contact information is important in your sales force resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Sales Force Resume

The section work experience is an essential part of your sales force resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales force responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales force position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Sales Force resume experience can include:

  • Strong organizational skills, work ethic, initiative, sense of urgency, and attention to detail
  • Strong analytical and statistical skills with the ability to manage large quantities of data
  • Proven issue resolution skills with an ability to negotiate win/win solutions
  • Experience in developing training material and knowledge of training program design and effectiveness measures
  • Atleast 2 implementations with experience in upgrading Apps from Salesforce Classic to Lightning Experience
  • Solid sales and/or marketing, learning & development experience, preferably in a consumer finance environment

Education on a Sales Force Resume

Make sure to make education a priority on your sales force resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales force experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sales Force Resume

When listing skills on your sales force resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical sales force skills:

  • Demonstrated leadership, communication, problem solving skills, and strong process orientation
  • Strategic thinking coupled with excellent implementation & coaching skills
  • Effectively manage competing priorities, to project manage, and meet the needs of multiple stakeholders
  • Works willingly and effectively with others in and across the organization to accomplish team goals and is effective working in a matrix environment
  • Strong and proven hands on experience in application development (Apex, Visual force Workflows, sharing rules and security settings)
  • Strong oral and written communication skills (MS Visio, MS PowerPoint, MS Word, MS Excel)

List of Typical Experience For a Sales Force Resume


Experience For Sales Force Effectiveness Manager Resume

  • Good communication skills with end users and business stakeholders
  • Utilise analytical skills on projects as required by the business around sales force sizing and resource optimisation
  • Partner with selling skills program manager to ensure development and deployment of targeted education programs
  • Demonstrated experience in all areas related to Sales Force support
  • Operational and Systems skills
  • Previous re-engineering experience updating an existing configuration to provide solutions for reporting, workflows and enhanced functions
  • Experience working with Salesforce Marketing Cloud, Einstein Analytics, Pardot, and/or CPQ/CLM
  • Experience using the Atlassian tool suite, including JIRA, Confluence, BitBucket, Bamboo, and the Salesforce ANT migration tool
  • Flawless execution and delivery of Weekly, Monthly and Quarterly reports evaluating the effectiveness of the Vision Care field sales force

Experience For Sales Force Effectiveness Analyst Resume

  • Experience working in a Java environment
  • Experience in Life Sciences Sales, Marketing and/or Commercial Operations is required
  • Experience managing third-party providers is required
  • Strong understanding of current trends in SFE as well as linkages between the topics
  • Experience with Data Querying Tools such as Cognos, Power BI, SQL, or other relevant toolset
  • At least 3-years direct commercial experience, preferably in a Sales or Marketing capacity in Consumer Healthcare or FMCG,
  • Experience within pharmaceutical would be beneficial, alternatively a large business with relevant systems
  • Cooperate with Global & EU+ Sales Force Excellence (see below examples)
  • Demonstrated ability to thrive in an enterprise Agile environment

Experience For Sales Force Developer Resume

  • Experience with Salesforce integrations (e.g. SAP, ServiceNow, JIRA, etc.) and integration middleware technologies (e.g. Dell Boomi)
  • Salesforce Administrator Certification (ADM-201) or equivalent experience
  • Measure and benchmark the effectiveness of organization (e.g. optimal Size & Structure)
  • Identify and prioritize opportunities to tune performance
  • Track effectiveness, train, support and ensure adoption of the CRM ( application across EMEA SH commercial team

Experience For Sales Force Administrator Resume

  • Consider complex problems and offer valid solutions
  • Able to offer practical experience of successful CRM application in the field
  • Proven ability to work cross functionally and interact at all levels of the business from Executive level down
  • Strong systems and analytics background
  • Intimate knowledge and experience of SAP, Salesforce and Cognos systems

Experience For Sales Force Marketing Clouds Module Lead Resume

  • Acting as key point of contact for Operating Company Sales associates and representing their needs and interests (some travel to the field)
  • Strengthening pharma channel campaign planning,
  • Managing Activity Planning
  • Challenging and questioning
  • Coordinating CRM support with Sysco IT/Business Technology organization
  • Selling Process incl. insights generation
  • Pricing Agreement Maintenance

Experience For Sales Force Analyst Resume

  • Understanding of Pharmaceutical industry current trends
  • Understanding of data sources and uses
  • Leading change management and productivity improvements
  • Enabling Performance Management
  • Managing Resource Optimization
  • Applying business acumen
  • Managing Customer PST
  • Understanding of ME Pharma industry

Experience For Senior Sales Force Effectiveness Analyst Resume

  • Understanding SFE concept in Pharma industry
  • Making things happen, facilitator
  • Meeting and Events
  • Deriving insights from numerous data sources and making recommendations back to the business
  • Collaborating with other functional teams (e.g. Revenue Management, Merchandising, Marketing) to design solutions that meet business requirements or needs

Experience For Director Sales Force Automation Resume

  • Analyzing sales applications and processes to identify pain points or challenges for sales and determine solutions
  • Participating in special projects as defined by leadership
  • Understanding of industry and customers
  • Embracing flexibility is just one part of our workplace culture
  • Unwavering attention to detail and accuracy in all calculations
  • Developing and using an analytical reporting approach to increase the level of oversight, tracking and performance conversations within each plan,

Experience For Associate Director of Business Intelligence & Sales Force Effectiveness Resume

  • Collaborating with channel team, commercial team, and Brand Managers to drive the performance orientation against pharma channel plans
  • Sets up of CRM, tactical segmentation, targeting and account planning including reporting format and tracking on HCO/HCP level
  • Leads planning , target setting, execution and tracking of sales incentive systems
  • Support the delivery of affiliate’s sales plan focusing on tracking and improving the defined Sales Performance Enablers
  • Maintain database for integrity and accuracy including cleansing and duplicate record management

Experience For Leader, Sales Force Effectiveness Resume

  • Coordinate activities between sales and other departments (such as marketing and training)
  • Provides basic training and mentoring to business associates
  • Manage business planning and customer profiling process
  • Identifies market trends and recommends appropriate actions including updated training technology
  • Explore new ways of reaching current and emerging customers and to differentiate GSK among competition
  • Maintain and update various targeting and planning tools as required
  • Handle on-going customization/ alteration of, including Report and Dashboard Creation and Maintenance

List of Typical Skills For a Sales Force Resume


Skills For Sales Force Effectiveness Manager Resume

  • Excellent writing skills with ability to express strategy, technical knowledge and processes in an easily understood presentation
  • Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction
  • Demonstrated ability to handle confidential information with discretion and effectively collaborate with multiple functional units
  • Be passionate about people and have excellent communication & presentation skills
  • Strong analytical skills and mind-set
  • Excellent communication skills to ensure continuous communication and engagement of different stakeholders
  • Strong leadership skills and ability to work collaboratively and to steer processes and projects in a multi-functional and multinational environment

Skills For Sales Force Effectiveness Analyst Resume

  • Strong presentation skills, positive attitude
  • Applying analytical skills
  • Experience managing and executing against multiple projects and deadlines, while prioritizing projects appropriately in a fast-paced environment
  • Experience in SQL query writing. Strong relational database background/understanding
  • Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
  • Accuracy, analytical & strategic thinking skills
  • Experience with CRM software including experience with

Skills For Sales Force Developer Resume

  • Provide strong guidance and support to affiliates on the end to end Sales Force Effectiveness process including active use and development of available toolkit
  • Use root cause analysis and troubleshooting skills to resolve functional and technical issues in
  • The role requires a person able to communicate ideas effectively and work under pressure, being self-motivated, diplomatic, uses sound judgment to succeed
  • More than 5 years experience in Pharma Marketing, Sales and/or Sales Force Effectiveness
  • Good team worker & capable to build strong relationships across departments and functions, generate trust
  • Demonstrated ability to translate business requirements and problems into innovative, efficient and effective solutions

Skills For Sales Force Administrator Resume

  • Possess leadership skills and talent development of a team of sales professionals
  • Experience with Sales Force Effectiveness systems
  • Advanced Excel Skills / Access is an Edge
  • Developed time and self management skills
  • Practical experience in corporate finance or sales operations, management and/or human resources-related fields experience
  • Review the sales force structure; skills; channels
  • Great interpersonal skills and able to negotiate; influence; and drive change
  • Demonstrate significant experience in a similar role

Skills For Sales Force Marketing Clouds Module Lead Resume

  • Line sales and/or SFE experience and operational experience
  • Strong Excel experience with ability to manipulate and analyze large data sets
  • Effectively collaborate with colleagues and management
  • Pricing analysis of pricing effectiveness, discount and promotion profitability
  • Having strong hands on the JavaScript libraries like AngularJS, Bootstrap, and JQuery etc
  • Working closely with Sales team with strong communication & coordination,
  • Experience in salesforce Lightning framework - building reusable lightning components
  • Multi tasking, good problem solving, analytical thinking

Skills For Sales Force Analyst Resume

  • Experience integrating Salesforce with 3rd party system using Web services and Appexchange apps
  • To deliver Marketing & Sales relevant information, analysis & evaluation tools in order to foster fact based planning and monitor implementation effectiveness
  • Experience in data migration with using Apex Data loader and other data loading tool
  • Identify on-going training opportunities to re-enforce an effective use of the CRM 2.0
  • Experience in designing, developing and cloud-based integrations
  • Experience developing Web based and mobile applications

Skills For Senior Sales Force Effectiveness Analyst Resume

  • Experience with following Software Development tools
  • Experience building custom solutions on Salesforce platform required
  • Experience with enterprise-level integrations involving business-critical systems
  • Experience in delivering on process improvement initiatives
  • Be a self-starter and demonstrate total quality in their approach to learning
  • Experience in sales operations, analytics and reporting
  • Experience managing metrics-oriented performance objectives
  • Strong in analytical thinking, committed to deadlines and accountable,

Skills For Director Sales Force Automation Resume

  • A sound understanding of IT systems and processes and the ability to maximize the commercial effectiveness of these systems
  • Experience working for a mid-size or multinational company
  • Good grasping power to learn new things quickly and to understand the Client's requirements
  • Experience with ExactTarget Marketing Cloud
  • Good sense of responsibility and problem solving
  • + At least 5 to 7-year relevant experience in managerial/supervisory role in pharma/FMCG/nutrition/consulting industry

Skills For Associate Director of Business Intelligence & Sales Force Effectiveness Resume

  • Experienced with developing consultative relationships with senior level managers and executives at clients in the pharmaceutical/healthcare industry
  • Experience in a similar position, with full understanding of the SF operations
  • Development experience in Salesforce Lightning
  • Experience working on custom end-to-end SFDC projects
  • Transversal strong collaboration with BU General Managers & SF management regarding SF organization

Skills For Leader, Sales Force Effectiveness Resume

  • Experience with development on platform (Apex and Visual force)
  • Experience with Web Application security
  • Experience and/or ability to document business processes and write specifications for developers required
  • Lead and deploy Sales Force Effectiveness
  • Previous experience in a similar analytical role, ideally within a large multinational organisation
  • Proven track record in process improvement initiatives

List of Typical Responsibilities For a Sales Force Resume


Responsibilities For Sales Force Effectiveness Manager Resume

  • Participate in scheduled and on-the-job training to develop a full understanding of Aon Hewitt’s consulting methodologies. Supplement with outside reading to develop a deeper understanding of business issues and trends
  • Perform and Support Sales Force Effectiveness Studies, recommend changes to increase Commercial Team’s effectiveness, assist implementation of changes and track progress
  • Sales Force Effectiveness experience and analytical skills
  • Highly effective and active communicator with excellent verbal and written communication skills
  • Strong analytical skills, with demonstrated ability to transition those analytics into actions and improvement plans,
  • Excellent written, oral and presentation communications skills – English proficiency

Responsibilities For Sales Force Effectiveness Analyst Resume

  • Good communication skills, ability to set up goals and achieve results, motivate colleagues and a team
  • Excellent data management and excel skills,
  • Proven financial and management skills
  • Good in communication & coordination skills,
  • Challenge effectively and confidently

Responsibilities For Sales Force Developer Resume

  • Proven ability to develop and maintain good relationship
  • Deal effectively with a broad base of user issues
  • Work cross-functionally to deliver results effectively and efficiently to a variety of customers
  • Sales force effectiveness experience,
  • Experience working with Salesforce Sales and Service Clouds
  • Manage field force data and Develop analyses to measure the trends, efficiencies, and effectiveness of sales resource allocation and utilization
  • Telephone sales/call centre experience
  • Know the principles of effective group behaviors and ability to manage diverse behaviors
  • Proven business acumen and change management expertise

Responsibilities For Sales Force Administrator Resume

  • Be self-directed, prioritise opportunities and perform multiple tasks
  • Experience with Pharmaceutical Sales Data such as IMS
  • Strong knowledge of sales force business processes and systems
  • Demonstrable evidence of multi-cultural sensitivity
  • Experience with relational databases (SQL Server, Access)
  • Good command of Excel and data analysis
  • Strong User Service attitude and mindset
  • An MBA is strongly desirable,

Responsibilities For Sales Force Marketing Clouds Module Lead Resume

  • Solid project management and business acumen
  • Experience in productivity of sales forces
  • Track and measure the success and effectiveness of various sales force initiatives and programs
  • Consolidate final customer list by franchise
  • Tertiary qualifications and a proven track record of success in medical device sales are essential
  • Experience in healthcare industry is an advantage
  • Experience in and commitment to the life sciences and/or healthcare industries

Responsibilities For Sales Force Analyst Resume

  • Experiences as SFE Manager
  • SF management experience would be an advantage
  • Pharmaceutical business experience
  • Display a commercial mindset, strong work ethic, integrity and total honesty
  • SAP – ERP Application or Siebel CRM Application experience
  • Experience in similar field an asset

Responsibilities For Senior Sales Force Effectiveness Analyst Resume

  • Partner with the assigned Franchise(s) to understand and represent their needs with respect to SFE objectives, priorities, and support/capability requirements
  • Being a “System Admin” resource for the entire platform
  • Reporting on sales achievement across the Primary Care and Specialty Business Units
  • Working on Case management module is added advantage
  • Executing planned tasks to ensure the successful deployment of solutions
  • Operating Company associates and management (internal)

Responsibilities For Director Sales Force Automation Resume

  • Responsibility for gathering/maintaining competitor intelligence around sales force deployment
  • Maintenance of CRM system including data extraction and monitoring KAM standards
  • Cross functional working, marketing/medical/HR/retail teams – to share best practice
  • Identify CRM 2.0 related training needs for all the users, devise/propose training strategy/plan in close co-operation with Sales Team
  • Coach Account Managers through pricing decisions and proactive identification and resolution of pricing opportunities and know how to protect price
  • Provide one to one training to end users on an on-going basis
  • Ensure data integrity by removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow
  • Sales territory planning, territory design, and sales hiring decisions
  • Uses a systematic approach in solving problems through analysis of data and achieving a clear definition of business requirements

Responsibilities For Associate Director of Business Intelligence & Sales Force Effectiveness Resume

  • Assist with target setting, realization tracking and incentive calculation for sales force
  • A commitment to innovation, ongoing performance improvement and driving process excellence
  • Head office user position for Cegedim and MI reporting (cegedim, e detailing)
  • Provide customer contact analysis combining sales & marketing data (CRM approach) and provide recommendations based on that
  • Analyze and resolve technical problems using analytical problem-solving methods/techniques and associated tools/devices
  • Contribute to advancement of own function by studying state-of-the-art tools, techniques, and computing equipment
  • Participate in internal initiatives e.g. knowledge sharing

Responsibilities For Leader, Sales Force Effectiveness Resume

  • Reports/addresses customer service issues immediately while following Anda SOP’s
  • This role interfaces with SLSL and Marketing and is characterized by a functional scope and a high level of visibility and accountability
  • Responsibility for account segmentation and customer targeting
  • Develop reports showing calls completed, coverage and frequency and ROI (EPRA)
  • Implementation and reporting of the KAM and retail incentive scheme

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