Sales Agent Resume Sample
Gideon Boyle
4838 Abdiel Plains,
Houston,
TX
+1 (555) 401 8772
Work Experience
Lead Product Sales Agent
09/2017
-
PRESENT
Phoenix, AZ
- Handle cash, traveler’s checks and credit cards in a safe and accurate manner
- Retail Sales Workers report to the Retail Manager
- California Real Estate License REQUIRED
- Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings
- Sells Spectrum products and services to achieve monthly revenue and sales quotas in Video, Data, and Phone through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls
- Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all Spectrum products, services and packages along with competitor’s offerings
- Follows Spectrum's policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
Sales Agent
12/2014
-
05/2017
Los Angeles, CA
- Meet all company and client driven metrics for sales revenue, retention rates, quality, compliance, and service level
- To prepare, update and file all correspondence relating to F&B bookings within the unit
- To maintain high level of guest telephone contact skills while promoting the Hotel, the Restaurants, and the Spa through good selling and communication skills
- To comply at all times with the Hotel Standards and Procedures
- To liaise daily with the Revenue Manager regarding business on the books and the strategy for the day
- To attend the Daily Sales Meeting with the Events team to communicate results, ensuring the information is accurate at all times
- To attend and participate in the monthly Sales Strategy and Brainstorming meeting, Reservations Feedback meetings and other departmental activities as required
Junior Sales Agent
05/2012
-
11/2014
San Francisco, CA
- Active/Current Life/Health Agent License
- Active/Current Life Health Agent License
- Generate new customer sales via qualified inbound/outbound calls
- Identify and bundle or cross-sell prospects additional insurance products
- Respond to customer inquiries regarding product offerings
- Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention
- Identify and overcome buying obstacles
- Drive growth by meeting sales goals and objectives as established by the management team
Education
Fairleigh Dickinson University - Metropolitan Campus
2006 - 2011
School's Degree in Marketing
Professional Skills
- Strong oral/written communication skills; excellent telephone skills
- Strong Microsoft Office Package skills – highly proficient Excel skills required
- To maintain high level of guest telephone contact skills while promoting the Hotel, our Restaurants through good selling and communication skills
- A high level of written and verbal communication skills including in-person and on the phone, negotiation, client presentation skills
- Excellent interpersonal skills; ability to effectively communicate and work with prospective buyers with all levels of interest, and varied personality types
- An excellent communicator with a strong presence, good presentation skills and rapport with clients of various levels of seniority
- Demonstrable passion for excellent customer service in line with the brand promise, emphasising great communication, listening and problem solving skills
How to write Sales Agent Resume
Sales Agent role is responsible for computer, microsoft, customer, listening, analytical, presentation, english, organization, excel, interpersonal.
To write great resume for sales agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Agent Resume
The section contact information is important in your sales agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Agent Resume
The section work experience is an essential part of your sales agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Agent resume experience can include:
- Excellent time management skills and effective decision making
- Strong communication, listening and problem solving skills
- Engage customers with excellent listening skills and patience; with a passion to deliver world class customer service
- Excellent communication skills with ability to interact with others in a lively and demanding sales environment
- Strong analytical, decision-making, influence, and communication skills
- Good Communication Skills / Communicate with high profile guest and maintain discretion
Education on a Sales Agent Resume
Make sure to make education a priority on your sales agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Agent Resume
When listing skills on your sales agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales agent skills:
- Possess excellent listening and communication skills
- Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, and Excel
- Utilize strong outbound sales skills in an effort to increase our membership base
- Utilize strong inbound sales skills in an effort to increase our membership base
- Strong and eloquent written and verbal communication skills
- Excellent and personable communication skills
List of Typical Experience For a Sales Agent Resume
1
Experience For Rental Sales Agent Resume
- Excellent customer service, written and verbal communication skills and the demeanor to serve as a spokesperson for the resort
- Very good English, German, Spanish and/or French language skills
- Very good English, German, Spanish, Russian and/or French language skills
- Exceptional aptitude for accounting, bookkeeping and related cash handling skills
- Effectively manages a sales process
- Demonstrates solid English pronunciation and projects confidence whenspeaking
- Communicate effectively with vendors to ensure all requests are met in a timely manner
2
Experience For Inside Sales Agent Resume
- Maintains strong relationships & communications with Property Management, Accounting, Front Desk and Guest Services teams
- Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
- Quickly learn and apply knowledge learned through formal training and on-the-job experiences to perform the job
- Experience handling cash, credit cards, coupons and vouchers
- Balance competing priorities and manage multiple projects/deals at the same time
- Field incoming calls and qualify each customer to determine who is a good fit for G Suite
- Field incoming calls and qualify each customer to determine who is agood fit for G Suite
- Previous hotel related working experience is preferable
- Active and valid Property and Casualty license or ability to acquire as part of our training program within 60 days of hire
3
Experience For Reservation Sales Agent Resume
- Active and valid Life & Health license or ability to acquire as part of our training program within 60 days of hire
- Demonstrates consistent excellence in sales presentations, closing techniques, telecommunications and in-person service, and prospective member engagement
- Experience working in a fast past environment where change is inevitable and decisions have to be made quickly
- Intermediate experience using Microsoft office suite
- Research company and contact prior to contacting them to engage in a more personalized discussion. Know about their business
- Liaise with all relevant departments and stakeholders ensuring effective internal communication
- Sales experience with track record of delivering KPIs
- Experience of working in a commercial sales role for an international wholesale company, ideally in the licensed apparel
4
Experience For Reservations Sales Agent Resume
- Exposure to and experience of selling to retailers
- Build and maintain effective internal and external working relationships. Request information and/or provide updates as needed
- Align team to be authentic, effective and efficient while processing sales transactions
- Follow up on the rooming list at least a week prior to the group’s arrival
- Previous experience in a managed healthcare setting
- Demonstrates proficiency using all relevant software tools: Google Docsand Google Sheets, as well as Salesforce
- Experience in a previous company working in a Telephone Operation
- Preferably skill(s): confident and initiative, smile in the voice
5
Experience For Retail Sales Agent Resume
- Develop a robust and strong funnel of qualified opportunities, and close those opportunities monthly/quarterly
- Demonstrated ability to uncover and listen to customers’ needs, overcome objections, present solutions based on needs and close with customers
- Successful Personal Lines P&C insurance sales experience
- A valid driver’s license, reliable transportation with liability and property insurance coverage on the vehicle
- Valid Real Estate License, as required by state law
- Provide excellent customer service to all callers
- Provide an exceptional customer experience
6
Experience For Ticket Sales Agent Resume
- Sales experience
- Experience in the insurance industry would be desireable
- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
- Communicate well to ensure effective shift hand-over’s
- Experience in the insurance industry would be desirable
- In-bound sales experience required
- High touch client care experience required
7
Experience For SMB Sales Agent Resume
- A strong desire to provide value to our client, their customers and TTEC (Formerly TTEC)
- A strong work ethic that thrives in a fast paced, high volume environment
- Work closely with people and be able to handle guest and staff issues in an effective, equitable and friendly manner
- Manage multiple priorities and balance workload based on business needs
- Promote and maintain good public relations and use every opportunity to maximize business
- Reliable, punctual and demonstrate a professional attitude
- Excellent written, verbal communications
8
Experience For Inbound Sales Agent Resume
- Possess good time management and able to follow department attendance guidelines
- Good awareness of economic and political issues affecting business in the region
- Good knowledge of Opera PMS
- Experience in reservations, sales or revenue
- Demonstrates comfort using email, chat client (G-Chat or other) and Google Hangouts
- For non-English markets, demonstrates full proficiency (written, spoken) in local language
9
Experience For Medicare Sales Agent Resume
- Stays up to date with product knowledge to make effectiverecommendations
- Demonstrates comfort using email, chat client (G-Chat or other) andGoogle Hangouts
- For non-English markets, demonstrates full proficiency (written, spoken)in local language
- To check C&E reports 3 days prior to arrival
- Directly impact the guest and employee experience at Kirkwood Mountain
- Join a dynamic team who facilitate Experiences of a Lifetime
- Experience in Guest Services
- Experience in a phone-related customer service role
- Good command of German and English is required
10
Experience For Ticket & Pass Sales Agent Resume
- Follow and work within an effective and concise sales process
- Good in the use of Microsoft Office
- Good in stress management
- Develop and maintain strong base relationships
- Strong knowledge of Microsoft Office applications (essential)
- Experience with health insurance products to include individual and group plans
- Experience in outside sales and/or business development
- Medicare Advantage sales experience
- Sales experience in a service-oriented environment
List of Typical Skills For a Sales Agent Resume
1
Skills For Rental Sales Agent Resume
- Strong organization, customer service and sales skills required
- Excellent Communication and presentation skills to all level of the organization
- Excellent communication and guest relation skills
- Excellent time management and organizational skills essential
- Excellent verbal and written communication/ interpersonal skills
2
Skills For Inside Sales Agent Resume
- Motivated self-starter, with excellent time management and organization skills
- Professional phone skills required / good decision maker
- Strong sales capabilities with ability to effectively offer and sell incremental items
- Excellent communications skills with ability to communicate instructions from management to other staff members
- Using outstanding selling skills to close and overcome any obstacles and upselling
- Outstanding analytical and numerical skills
- Demonstrate a high skill level of relationship building by adhering to defined call flow structure and using needs based selling techniques
- Computer skills- All Microsoft products, familiar with creating and using databases and spreadsheets
- Utilize observational and active listening skills to search out additional opportunity
3
Skills For Reservation Sales Agent Resume
- Utilize problem solving skills to overcome prospect objections
- Prior experience working with Vail Resorts RPOS
- Learn sales and consulting skills
- Effectively troubleshoots issues & equipment relating to
- Demonstrates solid English pronunciation and projects confidence when speaking
- Define, Assess and improve sales competencies and skills
4
Skills For Reservations Sales Agent Resume
- Previous Hotel Experience (through studies or work experience) in a hotel
- Team player with above average guest service and organizational skills.-required
- Be innovative, self-motivated with exceptional organisational and time management skills
- Proficient mathematical/analytical skills
- Demonstrated proficiency in Microsoft Office (Excel, Word and PowerPoint) applications and database experience
- Customer-driven presentation skills, and the ability to communicate with confidence
- Prior sales experience required
- Competent computer skills: Windows environment, Microsoft Outlook, Excel, Word, and customer management system (Such as Daxko Operations)
- Knowledge of basic computer skills (window, explorer, outlook)
5
Skills For Retail Sales Agent Resume
- Exceptional time management skills with the ability to multi task
- Computer skills are helpful but not required
- Work effectively with customers and colleagues from different viewpoints, cultures and countries
- Previous Sales or Customer Service experience with a proven track record of success
- Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival
- Effectively communicate dynamic pricing and product offerings to agents and guests
6
Skills For Ticket Sales Agent Resume
- Enthusiastic and engaging personality with exceptional communication skills
- Proficient on Microsoft applications with above average typing skills
- Telemarketing / telesales experience helpful
- Providing customized guest experiences in a professional personalized manner
- Outgoing, open personality with a strong desire to learn and develop
- Rotational experience including Accounting, Audit, FP&A, Pricing and other Finance/Accounting functions
- Operate the computer system for order-taking, check printing, closing out checks and printing reports
- Prior training in and usage of one or more sales methodologies (SPIN, TAS, Solution Selling, Conceptual Selling, Customer Centric, Challenger Sales, etc.)
7
Skills For SMB Sales Agent Resume
- Possess a good working knowledge and understanding of the products available
- Follow proven scripting to deliver compelling sales presentations
- Experience in achieving and exceeding targets in a highly target driven environment
- Experience in networking, public speaking, and relationship management
- Experience & understanding of working within specific territories and market places
8
Skills For Inbound Sales Agent Resume
- Update all information known about guests in the profile and reservation prior to arrival or during the stay following the Jumeirah Data Quality Standards
- Direct telephone selling experience
- Some experience in guest service or cash handling
- Demonstrates proficiency using all relevant software tools : Google Docs and Google Sheets, as well as Salesforce
- Maximize sales and profit by providing excellent value and service
- Demonstrate an up-selling culture
- Knowledge/experience using SAP software
- Good understanding of FMCG sector
- Skilled user of Microsoft office (including Excel and Outlook)
9
Skills For Medicare Sales Agent Resume
- Customer service/sales/telemarketing experience
- Be part of a fun and professional work experience while communicating in a courteous and respectful manner
- Previous cash handling experience is desired
- Demonstrates proficiency in Customer Engagement, fostering an environment of continuous improvement
- Possess an excellent telephone manner with a pro-active selling approach
- Contact guests prior to arrival to clarify any discrepancies regarding their reservation and/or preferences
- A strong interest in and understanding of Asia and of current business and economic issues
10
Skills For Ticket & Pass Sales Agent Resume
- Experience working in sales, customer service, or a call center environment
- Previous experience working with food supplier programs
- Experience in CPG marketing
- Good in paperwork, writing reports,
- Sales & forecasting experience
List of Typical Responsibilities For a Sales Agent Resume
1
Responsibilities For Rental Sales Agent Resume
- Experience in inbound and outbound phone skills
- Effectively represent and educate a diverse population on the current Real Estate market
- Experience of working with licensed apparel
- Demonstrate commitment to provide the highest quality of service to the customer
- Organize work and time to ensure delivery of results and display a strong work ethic
- Valid Colorado Driver’s License desired
2
Responsibilities For Inside Sales Agent Resume
- Experience in Reservations operation in hotel industry
- Demonstrated background in sales, customer service, insurance, retail or a related field
- Excellent communication through oral and written form
- A good level of written English
- Strong team spirit and the ability to motivate people, lead a team and treat others with
3
Responsibilities For Reservation Sales Agent Resume
- 1 – 3 years insurance sales experience
- Up to one-year sales experience
- Experience in Medicare and Medicare products recommended
- Experience with supplier qualification programs;TraceGains; Intelex
- Team player with a demonstrated ability to work within cross-functional teams
4
Responsibilities For Reservations Sales Agent Resume
- Experience in Food and Beverage department
- Good knowledge of Opera, Epicure, and Micros
- Reservations experience
- New product development experience in the food industry
- Previous experience in relevant hotel reservations operations
- Previous experience in Insurance/ Sales
5
Responsibilities For Retail Sales Agent Resume
- Medicare and/or Medicaid sales experience
- Demonstrated ability to establish professional relationships within community, leaders, non-profit organizations, providers
- Have previous experience with hotel reservations
- Previous sales experience, especially telephone sales is an advantage
- Possess experience with online reservation channels
- Proven sales KPI delivery
- Experience in an international wholesale company
6
Responsibilities For Ticket Sales Agent Resume
- Previous experience in sales in the Title industry
- Excellent telephone manner with the ability to connect and build a relationship via telephone
- Automotive experience desired (parts sales, parts managers, estimators, adjuster, service writers etc)
- Any ONE of the below educational/work experience profiles
- Experience in a similar role
- Previous Experience in form of cross trainings or internships in reservations,revenue or sales department
- Timeshare experience is required
- Personal lines experience
7
Responsibilities For SMB Sales Agent Resume
- Computer Knowledge, i.e. basic experience with windows, internet explorer, excel and word
- Customer service experience in a five star environment in Room Reservations
- Dealing with all incoming enquiries regarding accommodation availability, rates, etc., as well as taking, processing and confirming these reservations
- Making outbound calls to support campaigns focused on cross selling, selling additional products, as well as closing additional business
- Establishing customer base through calling inactive accounts and cold calling
- Contributing to the LKQ Team by meeting or exceeding individual and company sales goals
- Checking the standing orders and making the necessary KOT’s and bills
- Walking, standing, reaching – frequently
- Lifting, pushing, pulling – up to 20lbs – occasionally
8
Responsibilities For Inbound Sales Agent Resume
- Bending, kneeling, stooping – occasionally
- Reporting to the Team Leader, Reservation Sales, responsibilities and essential job functions include but are not limited to the following
- Following up with members and insured’s and prospecting for new business
- Processing the cancellations/modifications and promptly informing this information to the Front Desk
- Marketing our company to potential and repeat customers / building interpersonal business relationships with customers
- Fielding inbound phone calls and completing customer orders as needed
- Addressing and resolving customers' issues and refers to managers when needed
9
Responsibilities For Medicare Sales Agent Resume
- Handling Group Reservations by communicating with the Events/Sales Department
- Furnishing all relevant guests / agents with pro-forma invoices and following up on these, so as to ensure payments are received on or before their due dates
- Willing to make seasonal commitment through April 19, 2014
- Processing accurate Resort Point of Sales transactions with 100% guest data collection every time (name, address, phone, DOB, email, etc.)
- Working knowledge of Microsoft Excel or equivalent spreadsheet applications and Microsoft Word
- Troubleshooting small technical setup issues, related to domain hosts, legacy accounts, and product bugs
- Troubleshooting small technical setup issues, related to domain hosts,legacy accounts, and product bugs
- Willing to cross-train and work in all areas/locations of the Skier Services Departments
- Packaging graphics creative development
10
Responsibilities For Ticket & Pass Sales Agent Resume
- Including assistance for large events or hotel functions
- Preparing Daily Pick Up report
- Assisting on guest visa inquiries
- Answering inbound calls to sell insurance products to new clients
- Understanding of retail financial metrics
- Ensuring customer needs are met through timely and efficient completion of deliverables
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