Retail Senior Manager Resume Sample

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Marianna Jacobson
392 Feil Passage,  New York, NY
+1 (555) 354 6661

Work Experience


Senior Manager Rooms Operations & Retail
06/2017 - PRESENT
New York, NY
  • Communicates with managers and other divisions as needed regarding questions and concerns. Prepares reports and attends management and area meetings to ensure retail objectives are met
  • To 6+ Years’ Experience
  • Skill in operating personal computer and various software packages (required)
  • Knowledge of company products both technically and as it applies to customers specific needs
  • Knowledge of basic retail sales practices and principles
  • Experience as a customer service manager, receiving manager or inventory manager
  • Driving Sales Setting planograms/monitoring in stock levels/setting ads/matching outfitters with customers. Training outfitters on legendary customer service
Senior Manager, Global Retail IT Operations
12/2012 - 01/2017
San Francisco, CA
  • Ensure high quality customer service. Monitor customer service through personal observation of assigned areas and overall store. Review VOC's with SM's and coach as needed. Address dissatisfied customers through personal contact and share results with team for training purposes
  • Sales forecast vs. employee coverage. Ensuring that we have the right amount of employees in the right departments for the time of year. Tracking sales daily to make sure we are not over spending payroll
  • Ensure Compliance with all ATF regulations Firearms audits and inventory Random cycle counts of the firearms inventory and a end of the month complete firearms inventory
  • To 8+ Years’ Experience
  • Complete and report softlines and hardlines updates to store senior team and regional managers to promote sales and profitability. Keep communication open between the retail stores and corporate to the needs of the store as it relates to sales, gross profit margin, sales per square foot and inventory
  • Supervise daily floor activities of softlines and hardlines department leads and outfitters to ensure proper display of merchandise on floor. Delegation and prioritizing of project lists, setting deadlines and checking the progress to ensure timelines are followed and met. Performing on the spot coaching when necessary to ensure quality work and customer service
  • Assist customers in making buying decisions in order to increase customer satisfaction and increase departmental sales. Providing excellent customer service and utilization of SLAM techniques
Senior Manager, BB Retail Transformation
05/2008 - 06/2012
Los Angeles, CA
  • Ensure Compliance with all ATF regulations Firearms audits and inventory Random cycle counts of the firearms inventory and an end of the month complete firearms inventory
  • Supervise daily floor activities of hardline department leads and outfitters to ensure proper display of merchandise on floor. Delegation and prioritizing of project lists, setting deadlines and checking the progress to ensure timelines are followed and met. Performing on the spot coaching when necessary to ensure quality work and customer service
  • Complete and report hardline updates to store senior team and regional managers to promote sales and profitability. Keep communication open between the retail stores and corporate to the needs of the store as it relates to sales, gross profit margin, sales per square foot and inventory
  • Manager on Duty Managing the store, answering customer service calls, driving sales through PA announcements and Club Membership referrals
  • Motivating the staff to engage customers by using the SLAM process. Track daily sales and Club referrals. Resolving outfitter concerns and questions by partnering with HR
  • Assist customers in making buying decisions in order to increase customer satisfaction and increase departmental sales. Providing legendary customer service and utilization of SLAM techniques
  • Working knowledge and compliance of the lawful sales of firearms, black powder and ammunition and explosives is required
  • To 2+ Years Sales experience (big box/high volume)

Education


Globe University / Minnesota School of Business
2003 - 2007
Bachelor's Degree in Accounting

Professional Skills


  • Strong interpersonal skills and proven ability to contribute to a team oriented environment or independently at client sites
  • Excellent customer service skills to develop a relationship-selling culture
  • Leading from the front - using great coaching and management skills to develop your team
  • Experience in Retail Planning/Account Management at national Retail chain, with experience managing Retail Supply Chain KPI’s
  • Customer Service - delivering and facilitating a 5 customer service experience
  • Works well with ambiguity and ability to manage changing priorities
  • Work experience in a high-growth dynamic global operating environment, with 3-4 years in operational and/or technical project management roles

How to write Retail Senior Manager Resume

Retail Senior Manager role is responsible for software, research, credit, retail, basic, customer, closing, access, sports, pay.
To write great resume for retail senior manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Retail Senior Manager Resume

The section contact information is important in your retail senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Retail Senior Manager Resume

The section work experience is an essential part of your retail senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail senior manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Retail Senior Manager resume experience can include:

  • Assist customers in making buying decisions in order to increase customer satisfaction and increase departmental sales. Providing legendary customer service and utilization of 4Most Focuse techniques
  • Knowledge of company products both technically and as it applies to customers specific needs Knowledge of basic retail sales practices and principles Skill in operating personal computer and various software packages
  • Driving Sales, setting planograms/monitoring in stock levels/setting ads/matching outfitters with customers. Working with Department Managers and Sales Coaches to ensure applicable training of outfitters on legendary customer service
  • Complete and report hardlines updates and issues to store General Manager and district partners to promote sales and profitability. Keep communication open between the retail stores and corporate to the needs of the store as it relates to sales, gross profit margin, sales per square foot and inventory
  • In buying or planning with a major retailer or in a similar industry-specific environment. Specific category experience not required
  • Skill in operating personal computer and various software packages

Education on a Retail Senior Manager Resume

Make sure to make education a priority on your retail senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Retail Senior Manager Resume

When listing skills on your retail senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical retail senior manager skills:

  • Experience with strong marketing, brand, channel, and/or customer’s strategy backgrounds in Retail and/or Consumer Packaged Goods
  • Develop creative, cost-effective solutions for raising industry differentiation and increasing Accenture’s position in the market
  • Progressive financial planning and analysis experience
  • Knowledge and experience working with the major industry partners across Retail
  • Experience as a customer service manager, receiving manager or inventory manager
  • Excellent at presenting and expressing complex issues clearly and concisely to senior leaders and executives of the company and external vendors

List of Typical Experience For a Retail Senior Manager Resume

1

Experience For Senior Manager, Global Retail IT Operations Resume

  • In luxury retail
  • Manage resources and third party service providers (e.g. approved agencies, designers, writers) and program budgets
  • Plan and manage investment and/ or operations budget items
  • Be a Wine Specialist - help our customers discover and buy wines they'll absolutely love
  • Convenience store operations
  • Travel domestically, 15-20%
  • Communicate with all levels of employees as well as outside community. Ability to build a cohesive team Ability to effectively function as a team player Ability to prioritize multiple projects Appreciation and/or knowledge of hunting, fishing, and outdoor sports Ability to effectively communicate with customers and other business contacts in a courteous and professional manner
2

Experience For Senior Manager Rooms Operations & Retail Resume

  • Supervise daily floor activities of hardline department coaches, leads and outfitters to ensure proper display of merchandise on floor. Delegation and prioritizing of project lists, setting deadlines and checking the progress to ensure timelines are followed and met. Performing on the spot coaching when necessary to ensure quality work and customer service
  • Conduct training and mentoring of department managers/sales coaches. Ensure associates and leads on the sales floor are receiving training and mentoring of products and usage. Ensure department managers/sales coaches are working with leads/outfitters to develop and train them in all aspects of their department and adjacent departments via one-on-one sessions and Cabela's University
  • Supports director or senior leader in leading the development of strategic plans, annual operating plans and quarterly forecasts for a consolidated business unit or the consolidated Company Manages the team’s day-to- day activities in drafting, analyzing and completing plans or forecasts that align with business or departmental strategies and priorities
  • CEO and management information is of key importance to the business and Finance’s partnership is critical. This role is high profile whose output, produced to tight deadlines, involves a senior level of readership including the CEO and Board. Output is also published in external reports. The accuracy and integrity of information reported is of paramount importance

List of Typical Skills For a Retail Senior Manager Resume

1

Skills For Senior Manager, Global Retail IT Operations Resume

  • Translate brand and business strategies into discipline priorities and communicate effectively to multiple stakeholders
  • Maintain strong and professional working relationship with Leisure, Restaurant & Bars, Culinary, Events, Procurement, IR, Engineering, and Loss Prevention
  • Experience in and knowledge of downstream retail including some or all of the following
  • Define and track metrics to assess effectiveness of marketing programs and initiatives
  • Convenience store site systems implementation experience
  • Strong interpersonal and ethical behavior to manage the company's assets and employees
  • Staffing - hiring and utilising the team members as best as possible
  • Taking autonomy over how the store is run and how successful it is
  • Support sales efforts by creating Retail Product messaging for our core cloud sales teams & engaging on key accounts and opportunities
2

Skills For Senior Manager Rooms Operations & Retail Resume

  • Visual Merchandising - keeping the store looking great and attractive to customers
  • Conduct and analyze market/competitor/target client research as input to positioning and external marketing and communications plans
  • Develop channel and/or tactic-specific external messaging as it relates to a specific offering or industry issue
  • Appreciation and/or knowledge of hunting, fishing, and outdoor sports
  • World class learning and development
  • Provide leadership to hotel management teams to successfully implement Rooms & Retail (front office, housekeeping) initiatives and programs
  • Assist in the development and coordination of outside licensing and franchise relationships
3

Skills For Senior Manager Global Retail Capabilities Resume

  • Support and drive the establishment of operational service roles and owners supporting Retail
  • Participate in development and publication of thought leadership and service offerings targeted at the downstream/refining industry
  • Manage construction projects such as tenant improvements, paving repairs, roof and HVAC replacements, etc..
  • Develop and execute integrated marketing strategies and plans
  • Provide marketing counsel to EALA Retail leadership teams
4

Skills For Senior Manager, BB Retail Transformation Resume

  • Develop and lead relationship development (“client centric”) and project-specific sales (“opportunity centric”) marketing campaigns for key clients
  • Supervises: A team of marketing services, contract resources and third party providers (e.g. agency, designers, writers)
  • Stock Control - ensuring the shelves are fully stocked with the best wine for your customers
  • Have a great understanding of how to keep a team happy and motivated
  • Have great knowledge of profit and loss statements and managing sales targets
  • Have a track record of great team leadership, operational excellence, and delivering best in class customer service
  • Self-motivated with ability to identify actions and execute to plan
5

Skills For Senior E-retail National Account Manager Resume

  • Influence, facilitate, and respectfully challenge status quo
  • Drives a business unit or function’s long-range financial and business plan
  • Work with some of the biggest brands in the business, and the most passionate people in beauty
  • Communicate brand appropriate product and/or service standards and specifications (including creative, quality, and financial expectations), ensuring all hotels operate with respect to European continent and corporate Rooms standards
  • Test and/or pilot Rooms & Retail products, programs, concepts, and services; Identify operational implications prior to full-scale roll-out; Support the strategic review and planning process for new initiatives spanning multiple disciplines and brands
  • Guide and reinforce the practice of core design and development processes to maximize efficiencies
  • Knowledge of all Loyalty Programs and the ability to manage the initiatives
6

Skills For Retail Hardlines Senior Manager Resume

  • Promote opportunities for growth by utilizing understanding of the lodging business (hotel operation, industry drivers, challenges, competitors, MI’s position in the global marketplace) and keeping abreast of cutting edge Rooms trends and best practices through consultation with internal and external experts
  • Translate data from multiple sources (e.g. trend research, customer feedback, tests/pilots) into profitable brand appropriate design solutions; Ensure close alignment between the business case and the end design of a product or service
  • Evaluate profit potential and brand differentiation of Rooms & Retail products and services
  • Ensure consistency in messages (written, visual, audio) that are generated for products/services and ensure that those messages support Marriott International’s Rooms & Retail strategies; Use technology effectively to communicate and influence in a timely, high-impact manner
  • Experience with strong marketing, brand, channel, and/or customer’s strategy backgrounds in Retail, Consumer Packaged Goods, Financial Services, and/or Telecom
  • Demonstrated senior industry relationships with North American refinery operators
  • A fully qualified, experienced professional with knowledge and experience gained through a broad range of different roles and through a qualification relevant to the job
  • Prioritization and adaptation of ITIL service management processes for the purposes of adidas NAM
  • Collaborate with other Products Consumer Industries (Consumer Goods and Travel)
7

Skills For Retail Senior Marketing Manager Resume

  • Creative, cost-effective solutions
  • Experience
  • High levels of technical and professional expertise are required in order to provide guidance and advice on specialized matters
  • The individual is a highly autonomous professional, expect to pro-actively lead, manage, coordinate and monitor the work of more junior colleagues and offshore teams
  • To optimise and update the ranging and information on each product to give L’Oréal an advantage and liaise with key stakeholders for its delivery
  • Creating and managing IT strategy & implementation program for these processes, in alignment with global infrastructure management team, with a focus on NAM retail support
  • Effectively manage the implementation Retail Service Management Strategy for NAM market
  • Assist and drive the setup of a NAM Retail Service Management Strategy including Service Level Management (SLM)
8

Skills For Manager Senior Finance, Global Retail Finance Resume

  • Setup service improvement program to support the retail business
  • Process description and update (Incident, Problem, Change, Service Level and Configuration Management)
  • Act as single point of contact to manage the progress and sustainability of Retail service management
  • Lead and manage to successfully deliver the assigned x-functional projects, end-to-end, ideally through applying PMI methodology effectively e.g. Rollout of POS solution
  • Identify, promote and lead process improvements including streamlining, automating, and standardizing processes related to retail credit risk models
9

Skills For Retail Industry Go To Market, Senior Manager Resume

  • Develops new merchandising strategies, features, buying discount initiatives, promotions and coop ideas
  • Support and involvement with the Market’s Health & Safety policy and procedures including compliance with legal regulations
  • Periodically provide analytical expertise on strategic projects
  • Hire, train, discipline, review, and terminate employees
  • Lead key business development activities for downstream fuels retail services including targeting key C- level clients, proposing services, and closing opportunities in the downstream retail segment
10

Skills For Highly Experienced Retail Senior Asset Manager Professional Sought Resume

  • Establish client value propositions that tie financial metrics to C- level focus areas directly to operations business improvement
  • Accountable for all aspects of an asset’s performance
  • Create and develop marketing collateral and tools (e.g., speeches, presentations, handouts, fact sheets, videos and externally approved credentials and references)
  • Develop thought leadership in relation to industry issues and offerings, working closely with content owners
  • Identify, plan and execute Accenture’s involvement in key industry events

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