Representative, Customer Service Resume Sample

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Lina Yost
26357 Hahn Heights,  Dallas, TX
+1 (555) 310 4551

Work Experience


Senior Representative, Customer Service
07/2015 - PRESENT
New York, NY
  • Investigate and probe to ensure clarity and that customer’s request are satisfied according to emergency policies and procedures
  • Ensure proper and timely processing of orders
  • Provide help and advice to customers using the company’s products or services
  • Investigate and respond to all customer inquiries concerning orders, deliveries, products and related problems, eg order tracking, defective products, delivery / billing errors
  • Maintain customer profile that guarantees quick and accurate response to customer inquiries
  • Co-ordinate with Accounts Receivable as necessary on incorrect billings and related matters including requests for credits
  • Back up team members whenever is needed
Representative, Customer Service
09/2010 - 01/2015
New York, NY
  • Carry out special assignments as directed
  • Communicate with customers as the company’s ‘brand ambassador’ and give positive customer experience
  • Report customer service- / sales-related data to assist in optimising company operations.
  • Related working experience, preferably in publishing industry
  • Good command of both spoken and written English and Chinese, including Mandarin. Able to communicate with international customers effectively
  • Proficient with Microsoft Office applications, including Word, Excel, PowerPoint
  • Investigate and respond to all customer inquiries concerning orders, deliveries, products and related problems
  • Report customer service- / sales-related data to assist in optimising company operations
  • O Building strong customer relationships with internal and external customers
Customer Service Representative Customer Service Representative
10/2003 - 04/2010
Detroit, MI
  • Resolves product or service problems by clarifying the customer’s complaint; consulting team members and other employees; selecting and explaining the best solution; expediting correction and following up to ensure resolution
  • Keeps customers informed by responding to phone inquiries; confirming and clarifying orders; communicating shipping or back-order delays; suggesting alternatives to meet customer’s needs
  • Related working experiences
  • Responsible and willing to work under pressure
  • Be in detail and data-sensitive
  • Be the “voice of the Company” meaning to protect the Company’s best interest while at the same time ensuring our customer’s needs are being met
  • Customer Service – Provide 24 hours support to customers and communicate customer’s feedback, complains and concerns to SBUs in order to promote customer service satisfaction
  • Approve the procedure or refer to RN’s & send complex scenarios back to client for advice

Education


The University of Kansas
1999 - 2003
Bachelor's Degree in Import

Professional Skills


  • Critical thinker with problem solving skills, mathematical skills and sound judgment
  • Organizational skills, meticulous flow-through skills
  • Good telephone skills/conflict resolution skills
  • Proficient computer skills with demonstrated experience in Microsoft office, order entry systems
  • Strong problem solving, planning and decision making skills
  • Strong problem solving and analytical skills needed in managing complex business situations and achieving objectives
  • Excellent communication skills both verbal and written in English. Arabic is an added value

How to write Representative, Customer Service Resume

Representative, Customer Service role is responsible for telephone, etiquette, training, computer, word, reporting, retail, finance, credit, database.
To write great resume for representative, customer service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Representative, Customer Service Resume

The section contact information is important in your representative, customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Representative, Customer Service Resume

The section work experience is an essential part of your representative, customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous representative, customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular representative, customer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Representative, Customer Service resume experience can include:

  • Strong Team Effort mentality & Interpersonal Skills
  • Analytical and problem solving skills to assist in achieving organizational goals and in managing business situations
  • Keeps pace with change – acquires knowledge/skills as the business evolves
  • At least one (1) year experience gained from marketing, sales, supply chain, engineering, manufacturing, and service related business
  • Experience in an office setting, preferably in a customer service role
  • Able to understand and interpret EDI Purchase Orders including the validation process

Education on a Representative, Customer Service Resume

Make sure to make education a priority on your representative, customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your representative, customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Representative, Customer Service Resume

When listing skills on your representative, customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical representative, customer service skills:

  • Strong interpersonal skills to achieve effective communication (both written and verbal) with internal and external customers
  • Excellent organization, interpersonal and teamwork skills are required
  • Excellent interpersonal skills, both written and verbal, to build relationships with internal and external customers
  • Effective interpersonal skills, both written and verbal, to build relationships with internal and external customers
  • Computer savvy with strong technical skills desired
  • Proven customer service skills preferably in a call center environment

List of Typical Experience For a Representative, Customer Service Resume

1

Experience For Representative Customer Service Resume

  • Monitors programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same
  • Work as intermediary representing Customers, Sales Team, PS&M, and members of the Technical Staff to provide guidance service expectations and requirements to the Supply Chain on a timely and accurate basis, be the Customer’s advocate
  • Good knowledge and understanding of InSinkErator products
  • 1 – 2 years of relevant progressive experience
  • Entering marketing product sample/factory orders
2

Experience For Senior Representative, Customer Service Resume

  • Order Management including; inventory availability, confirming and updating prices, ship windows, and order quantity updates
  • Management pointing out any outstanding issues. ORDERS OUT THE DOOR ON TIME. LIAISON WITH OUT DEPARTMENTS
  • Answer telephone calls or respond to emails, letters of faxes regarding questions on shipping information, invoice problems, etc
  • Support the overall SABIC and SBU strategy and act according to SABICs values and mission and promote SABICs brand and brand promise
  • Responsible for answering a high volume of calls
  • Order Entry which includes manual key punch entry and EDI upload processing
3

Experience For Senior Representative, Customer Service, SCM Resume

  • Assist with updating product information sheets and product manuals
  • Check that data is correct in the system and input any missing data
  • Provide backup reviewing freight bills and other invoices related to international parts shipments
  • Establish and track key service indicators(response time, call waiting time, etc)
  • Listen to the customer queries patiently and provide resolution
  • Handle with accuracy the Order Processing and Order Fulfillment activities in SAP to achieve customer satisfaction and to reduce costs by first-time-right orders
  • Ensure on time shipments, coordinate credit issues, handle quality notifications and monitor on time payments
4

Experience For Customer Service Representative Customer Service Representative Resume

  • Ensure correct and accurate customer master data
  • Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same
  • Gathers customer’s information and determine the issue by evaluating and analyzing the symptoms; diagnoses and resolves technical issues involving food waste disposers and hot water dispensers
  • Proficient with report writing, business correspondence and procedure manuals
  • Responds to customer inquiries about order management. Handles 400 Toll free Inbound and Outbound calls & act as a window for enquiries and problem solving
5

Experience For Contact Representative Customer Service Representative Trainee Ictap Temp Resume

  • Knowledge in basic computer usage (Windows, MS Office, Outlook, and Internet)
  • Review customer EDI (Electronic Data Interchange) orders of finished goods on a daily basis for accurate pricing, ordering constraints, and sourcing locations to ensure accurate and timely shipments
  • Promote customer service excellence by providing superior service to each customer
  • Strive for internal and external customer satisfaction through continuous improvement of people, processes and products
  • Manage order status and communicate to Sales, warehouse, customer service management and the customer
  • Manage Backlog orders which includes analyzing product availability and communication with Sales, warehouse and the customer to determine which orders need to be cancelled and reallocated
  • Work with the Credit team and Returns team to assist if a customer needs a Return Authorization
  • Work with Returns team to assist with Return Authorizations
  • Research account histories; verify that transactions are recorded properly; verify that
6

Experience For Mortgage Servicing Representative & Customer Service Resume

  • Work as intermediary representing Customers, Sales Team, PS&M, and members of the Technical Staff to provide guidance service expectations and requirements to the Supply Chain on a timely and accurate basis – be the Customer’s advocate
  • Ensure that the WMS system is updated and accurate
  • Record all customs clearance received from the broker daily
  • Maintain data integrity so that distribution can be received with no exceptions
  • Process paperwork out to operations at a container level
7

Experience For Representative, Customer Service, SCM GC SPE Resume

  • Make sure all diversion are accounted for and noted on consoles properly
  • Assist other CSR staff as needed and when time permits
  • Receive/service inbound calls from current customers
  • Conduct preliminary or basic research in order to respond to routine inquiries
  • Process customer payments via phone
  • Meet outlined production and quality standards
8

Experience For Representative, Customer Service A Resume

  • Request assistance for and/or escalate more complex issues to department senior associates or supervisors
  • Deliver timely and accurate information in a fast-paced environment
  • Troubleshoot, research and inquire on customer complaints to increase customer satisfaction
  • Researches credits and discrepancies and matches manufacturer credits
  • Distributes catalogs, price sheets and other promotional items in dock area for customers
9

Experience For Representative, Customer Service Resume

  • Assists in inventory as directed
  • "Do the customer's job for them;"
  • Communicate with customers, company locations, customers, and vendors to ensure customer satisfaction
  • Investigate and resolve customer issues for corrective and preventive action
  • Track all future open Purchase Orders for designated salesperson/Customers
10

Experience For Representative Customer Service Resume

  • Prepares correspondence to Sales, customers and other internal departments
  • Processes and manages customer orders through shipment
  • Daily run of Customer Service reports to ensure ability to ship complete
  • Ad hoc tasks or assignments as required
  • Highly organized individual, able to keep accurate documentation

List of Typical Skills For a Representative, Customer Service Resume

1

Skills For Representative Customer Service Resume

  • Excellent interpersonal and follow-up skills required
  • Prior computer experience using Microsoft Office systems required, including Excel
  • Proficient computer skills, including Microsoft Word and PowerPoint
  • Utilize analytical skills to drive process improvements and customer focus
  • Intermediate Excel skills (V-Lookup, Pivot Table, Formulas)
  • Customer service experience in a manufacturing/distribution environment
2

Skills For Senior Representative, Customer Service Resume

  • Demonstrate ability to work beyond department boundaries
  • Related Professional Experience
  • BSC call center experience is required
  • Experience in related industry
  • Good plant distribution knowledge
  • Experience with business ERP systems and Microsoft Office Suite
  • Excellent interpersonal communication required, both written and verbal
  • Experience in an utility or call center
3

Skills For Senior Representative, Customer Service, SCM Resume

  • Customer service and sales experience required
  • Follow developed procedures pertinent to the effective and efficient operations of Customer Service, supports development of new procedures as necessary
  • Represent Calumet in a professional manner and create strong partnerships through exemplary customer support
  • Related customer support experience required
  • Understands the importance of Customer and Salesperson priorities and goals
  • Good product/systems knowledge
  • Understanding of Customs and shipping issues
  • Updating information on various CRM’s
  • Being proactive with customers in all aspects of service levels
4

Skills For Customer Service Representative Customer Service Representative Resume

  • Miscellaneous office work to include copying, mail, filing, data entry. Stamps and enters packing slips with invoices
  • Input and adjust orders in our Loblaw order management system. Checking wholesale authorizations and ensuring accurate SKU, cost, ship/pick dates when keying
  • Work with Customers and Sales Team to develop a better understanding of our products and their place in meeting customer needs
  • Responsible for researching and reviewing government regulatory requirements
  • Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
  • Field incoming calls/ emails from marketing team
5

Skills For Contact Representative Customer Service Representative Trainee Ictap Temp Resume

  • Assist with training of marketing employees/interns in regards to order placement
  • Work with various marketing teams on adhering to order placement deadlines
  • Respond to general inquiries by phone or in writing, providing prompt resolution to
  • " Work with Customers, Sales Team, and PLM to develop a better understanding of our products and their place in meeting customer needs
  • Provide general account information to customers including, but not limited to, inquiries regarding payments, escrow, taxes, payoffs and loan documents
  • Responsible for entering stock orders and taking special orders. Manages back orders of parts. Clears printers, prints out cores and defects
6

Skills For Mortgage Servicing Representative & Customer Service Resume

  • Position includes handling and follow-through of customer service issues, estimating and sales
  • Work with Customers, Sales Team, and PLM to develop a better understanding of our products and their place in meeting customer needs
  • Responsible for timely and accurate order fulfillment, from processing initial order from customers and following-through the entire supply chain to delivery
  • Liaison for Sales in resolving any customer shipping issues
  • Gain expertise on reporting options with the ability to explain and consult with Sales based on reporting information
  • Act as back up for parts and equipments export support regarding documentation, customer contacts, freight expediting, etc
  • Acquire knowledge of Healthcare / Insurance processes in general for better understanding of programs
  • Capture detailed notes including clinical notes on calls
  • Buddy peers for exchange of process level information and collaborative learning
7

Skills For Representative, Customer Service, SCM GC SPE Resume

  • Analytical and reasoning ability to compile and manage data
  • Interpret and apply policies, processes and procedures to manage the following Sales Order
  • Accurate and timely invoicing
  • Accurate and timely processing of orders/quotes
  • Understand transfer pricing (International)
8

Skills For Representative, Customer Service A Resume

  • Provide pre and post order support to customers e.g. Quotations, Lead-time check, Rebates claim processing and etc
  • Develops and maintains positive working relationships with others
  • Travel to Boston/LA offices for training purposes
  • Work with budget managers on efficiencies in product bulking process
  • Provides timely and accurate information to incoming customer order and product knowledge requests
  • Processes customer orders/changes according to established department policies and procedures
9

Skills For Representative, Customer Service Resume

  • Confers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized
  • Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise
  • Cross sell PennyMac loan products to existing customers
  • Interact with other PennyMac servicing departments to solution customer requests and resolve issues
  • Customer advocate bringing voice of customer insights for continual improvement
  • Analyzes and resolves customer concerns using established procedures
  • Understands the terminology of customer shipping compliance guides and logistics
  • Communicate with our market vendors regarding availability, quality, cost on all direct to store produce rush orders
10

Skills For Representative Customer Service Resume

  • Co-ordinate all transactions and invoicing on value-added services run through our virtual DC
  • Problem solving; store shipments, cost/substitution errors
  • Research and recommend parts per available resources such as manuals/catalogs, vendor information, technical data maintained by Vilter Manufacturing LLC
  • Work seated on a dual monitor computer for long periods of time
  • Make outbound call for healthcare processes

List of Typical Responsibilities For a Representative, Customer Service Resume

1

Responsibilities For Representative Customer Service Resume

  • Order Management – Manage free goods order book to make sure orders are shipping, bulks are managed, order/bulk backlog is clean, using reporting tools
  • Industry experience
  • Field incoming calls/ emails
  • Research and assist in disputing chargeback claims as it pertains to order management
  • Act as a central Customer Service liaison to the Marketing Team in Westford, Boston, LA, Carlsbad in regards to free good order processing, shipping, order management
  • Order status – Be central contact in regards to order status, order issues, availability, communicating to marketing team, warehouse, customer service management, and finance as necessary
  • Order Entry – Manual entry of Free Good orders from bulks or inventory
2

Responsibilities For Senior Representative, Customer Service Resume

  • Working knowledge of Microsoft Office (Outlook, Excel, PowerPoint, Word
  • Knowledge of Preparation of International Shipping Documentation
  • Act as liaison for product needs from retail/dot com inventory
  • Answer calls in a call centre environment
  • Accurately track and issue quality/ costing credits in our billing system as requested. Follow-up with our QA teams regarding ongoing quality concerns and store audits
  • Generate and publish reports on # of calls, $value of rush loads, forced distribution frequency, quality credit claims, etc… as required
  • Work with our reclamation centres and vendor services team to ensure accurate deductions to vendors on DC rejected loads
  • Assist supply chain analysts with auto-replacements on SKUS, Interbranch shipments, changes/cancellations of planned spot buys/promos
  • Enter and edit contract order information into the computerized system. Process primarily domestic parts orders
3

Responsibilities For Senior Representative, Customer Service, SCM Resume

  • Operate as a central contact point for customer inquiries regarding order status & routing, shipping/tracking information, pricing, production and such other questions are required
  • Analyze warranty data and run special reports
  • Graduate of any four-year business behavioural discipline course
  • Make sure that information on products, orders, and answers to customers’ queries are correct and are being attended in a timely manner and ensure that quality scores are met and reported errors are within threshold. Attend product training and pass the assessment by the end of the fiscal year
  • Works closely with team mates, counterpart and supervisor to be able to assist customer without having to transfer them to another department. Performs applicable cross and up selling initiative to close at least $15,000 sales each month
4

Responsibilities For Customer Service Representative Customer Service Representative Resume

  • Exceeds customers’ expectations and requirements by ensuring that first call resolutions are provided to customer to maintain customers’ trust and brand loyalty. Gather necessary feedback from customer and making sure that it is being relayed to the right department for us to build better relationship with RIDGID customers
  • Experience in customer service functions
  • Solve customer issues by reviewing data usage with the transactions being attempted/process, interface issues
  • Participate in releases of enhancements by updating tables & testing
  • Conduct data review by executing & reviewing system reports
  • Coordinate with shipping companies regarding order status and PODs
  • Configure data by verifying data to the field level
  • Test new business process by executing test plans
  • Assist in development of requirements and enhancements by reviewing customer usage and business needs
5

Responsibilities For Contact Representative Customer Service Representative Trainee Ictap Temp Resume

  • Review and update documentation to ensure that all documents pertaining to business system are current
  • Proactively manage shipment dates, ordered item sourcing, or proposal of alternate items to reduce late deliveries to customers
  • Work with Planning in regards to back ordered or late deliveries to ensure accurate delivery of information to customers
  • Use of headset or earphones
  • Customer Service – to follow
  • Reviews tables held with database
  • Enter orders for Sales Representatives via phone, fax, or email and advise them of background products and literature
6

Responsibilities For Mortgage Servicing Representative & Customer Service Resume

  • Expedite urgent requests and follow through with customer to ensure product delivery details are communicated through to delivery
  • Prepare and manage Hardware contracts, Service contracts and Custom Kit contracts
  • Cross train in other areas to better support the functions of Supply Chain
  • Check in SAP that invoices are closed by appointed 3PL’s and escalate to Finance for their accrual process
  • At least basic English level. Don’t need to be fluent
7

Responsibilities For Representative, Customer Service, SCM GC SPE Resume

  • Be able to handle high call, email, and order volumes
  • Possess a professional and courteous phone manner
  • Career interest in the Supply Chain field
  • Release CSM fabrics (regular, urgent and order replacements)- Track Late Fab rics- Assist with expedite requests
  • Problem solver with ability to provide solutions
  • Microsoft proficient. Preference for knowledge of ACS or other ERP systems
  • Responsible for new account setup and maintenance of Specialty Pharmaceutical Distribution client accounts
  • Support internal customers in a timely and professional manner
  • Detail oriented person who can multi-task and is able to understand technical information as well as product specifications
8

Responsibilities For Representative, Customer Service A Resume

  • Receive orders from customers and communicate confirmation and requirements to customers, terminals, and Contracting and Sourcing Department in order to ensure proper logistics capacity and transportation of ordered volume
  • Provide 24 hours support to customers and communicate customer’s feedback, complains and concerns to SBUs in order to promote customer service satisfaction
  • Process invoice in SAP once the order is shipped. Monitor and rebill customer for all other misc charges (e.g. Freight, overtime, demurrage, etc)
  • Oversee the execution of shipments to overseas locations (oversee creation of delivery, inform facilities regarding delivery and loading schedules, confirm orders to be shipped) in order to ensure proper execution of shipments
  • Order Management - Process sales orders from Customer and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications and etc)
9

Responsibilities For Representative, Customer Service Resume

  • Monitor/follow up on shipment schedule to ensure timely delivery; Expedite and communicate pro-actively with customers on the material availability and shipment status
  • Respond to all Customer’s enquiries
  • Communicate and work closely with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues
  • Provide support and back-up assistance to peers
  • Knowledge and use of ADC business process/procedures/systems
  • External and Internal customer communication
  • Knowledge of ADC products and capabilities
10

Responsibilities For Representative Customer Service Resume

  • Knowledge of ADC Customers and their specific markets
  • Meet or exceed department service standards
  • Provide process assistance to others in same role
  • Capability to use and maneuver the Desktop and telephony instruments
  • Customer -centric Attitude
  • Fixed Graveyard Schedule

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