Rep, Customer Service Resume Sample

4.6
20 votes
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Britney Wuckert
635 Reynolds Street,  Phoenix, AZ
+1 (555) 867 8714

Work Experience


Senior Rep Customer Service
05/2015 - PRESENT
Phoenix, AZ
  • Receive and process sales orders in both official languages
  • Process and monitor customer credits (pricing, short shipments, quality issues, returns)
  • Investigate and respond in a timely manner to all customer requests (product availability, pricing, invoicing, delivery, product complaints, product returns)
  • Administration and filing of paperwork
  • Investigate supplier invoice discrepancies (quantity and price variances)
  • Demonstrates an enthusiasm and interest for all assigned brands
  • Excellent computer skills using Microsoft Office software
  • Able to handle a high volume of calls, inquiries and difficult issues with tact and professionalism
Rep-customer Service
05/2010 - 03/2015
Los Angeles, CA
  • Create best practices and solution-based value propositions for United Academy and executed on behalf of United Academy customers
  • Coordinate IT maintenance and support between United Academy users and United Academy partners
  • Act as the Voice of the Customer while driving change and evolution of the United Academy Support program
  • Execute training on United Academy for certified trainers, Branch operations and corporate entities
  • Escalate security, safety and emergency issues regarding United Academy to appropriate leadership
  • Identify United Academy training gaps based on customer feedback, areas where service improvements are needed, efficiencies and potential cost savings
  • Promote a positive and professional culture with United Academy team members and its customers
  • Carry out additional responsibilities as assigned
Junior Business Rep-customer Service
11/2003 - 03/2010
New York, NY
  • Skilled at suggestive selling and providing alternative solutions to accounts
  • Work closely with internal departments to produce accurate and timely results which support department Key Performance Indicators (KPI’s)
  • Time management: ability to organize and manage multiple priorities and effectively deal with tight deadlines and pressure
  • Constant communicative interaction with Director-level management including but not limited to
  • Director of United Academy
  • Project Management for United Academy
  • Coordinate broadcast communication on behalf of United Academy including professional communications with United Academy Administrators, and United Rentals Safety Directors and trainers

Education


Walla Walla University
1999 - 2003
School's Degree in Communication

Professional Skills


  • Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently
  • Evidence of customer focused orientation with excellent phone etiquette and experience dealing with frustrated or difficult customers
  • Experience with Meditech or experience with current practice
  • Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
  • Passion for servicing customers with proactive solutions that grow relationships proven experience
  • Provide exceptional customer service to new and existing clients, demonstrating strong relationship servicing principles and building rapport with our clients
  • Cross-functional communication skill, speaking in a clear voice, mandarin standard, good communication and understanding capability

How to write Rep, Customer Service Resume

Rep, Customer Service role is responsible for software, training, credit, integration, shipping, reporting, digital, insurance, basic, languages.
To write great resume for rep, customer service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Rep, Customer Service Resume

The section contact information is important in your rep, customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Rep, Customer Service Resume

The section work experience is an essential part of your rep, customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous rep, customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular rep, customer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Rep, Customer Service resume experience can include:

  • 40%- Receive incoming calls, faxes or emails to place orders, process returns, answer product questions,provide order status and/or route customer to appropriate Department or Sales Professional
  • 15%- Handle customer complaints utilizing tools, training and problems solving skills as well as de-escalation techniques, conflict resolution skills and professionalism
  • Some FX Market Experience an advantage
  • Issuing, troubleshooting and managing RSA tokens
  • Servicing, Retaining and growing a portfolio of digital clients
  • 10%- Interacts with other departments to resolve billing and shipping issues

Education on a Rep, Customer Service Resume

Make sure to make education a priority on your rep, customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your rep, customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Rep, Customer Service Resume

When listing skills on your rep, customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical rep, customer service skills:

  • Evidence of the ability to be collaborative with, and communicate clearly and effectively, with all types of customers who contact the customer service team
  • Basic in English spoken and writing and good computer skill in office software
  • Possess ability to efficiently navigate through multiple systems to effectively provide extraordinary customer care
  • Capacity to receive coaching and effectively apply service desk resolution
  • Ensures that problems and solutions are properly addressed and determines priorities in the handling of incoming calls
  • Working experience in related department of a multinational company

List of Typical Experience For a Rep, Customer Service Resume

1

Experience For Rep-customer Service Resume

  • Evidence of ability to use proper English, spelling, grammar and punctuation when taking comments from customers, entering comments into computer and producing customer response letters. Ability to collect and tabulate historical data
  • Experienced in multitasking in a fast paced environment
  • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
  • Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
  • Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
  • Ensures accessibility of the Service Desk based on SLAs with customers
  • Issue resolution about enablement and maintenance of virtual point of sales card acceptance for American Express
  • Fully Customer oriented

List of Typical Skills For a Rep, Customer Service Resume

1

Skills For Rep-customer Service Resume

  • Maintain acceptable performance standards, including effectiveness, efficiency, quality and adherence to company policies and practices
  • Generally has 2+ years of related experience
  • Excellent Bilingual verbal and written communication
  • Demonstrated resiliency in a fast paced metric driven environment
  • Strong ability to deal with complex and stressful situations, such as internal and external complaints
  • With a passion for building customer loyalty through exceptional listening, relationship building, and consultative retention probing
  • Formal training in CPT or ICD10 coding
2

Skills For Rep Customer Service Resume

  • Proficient multitasking and navigation in a windows environment
  • Above 3 years in contract processing or logistics operation field
  • 10%- Assist with Special Projects or special handling of orders and work tasks
  • 30%- Become certified in two systems and all Interline Brands and/or learn THD systems supporting integration activities
  • Responsible for burning CD's for image (record) release. Maintains appropriate sign out records
  • Maintains/portrays a professional/knowledgeable atmosphere for dealing with the public on a daily basis. Maintains patient confidentiality
3

Skills For Patient Services Rep-customer Service Resume

  • Scans documents including correspondence and Explanation of Benefits (EOB)
  • Answers incoming phone calls. Documents patient inquiries on the electronic patient account
  • Effective and prompt Communication Issue solver Ability to work with a limited supervision Teamwork attitude Basic technical system knowledge English – (Intermediate) High sense of urgency Customer Care advocacy High level of integrity and responsibility
  • Call Center and/or Contact Center experience required
  • 12+ months as a Customer Service Representative II (internals only)
  • Truncated or finished Career
  • Quick thinking, good sense of customer service. Good-natured, patient, responsible, with team work spirit, be able to work under pressure and conflict management capability. Ability to do detail work and proactive meet customer's needs
  • Multi-task and prioritize assignments in a team environment
  • Proven expertise in a contact center
4

Skills For Rep-customer Service RT Resume

  • Medical reception, medical business office or hospital environment clerical experience required
  • Utility experience
  • Full oriented to exceed goals
  • English communication written and spoken for IDC customer assistance
  • Strong IT knowledge to support merchant with VPOS implementation, with experience on E-Commerce with most common programing languages related such as ASP, PHP, Java, C#
  • Capacity to learn faster and provide auto self-learner
5

Skills For Patient Care Services Rep / Customer Service Resume

  • Responsible for order entry for inbound and outbound customer calls
  • Be a customer champion to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
  • Gather and verify contact and account information
  • Escalate queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action
  • Creates and maintains logs, reports, records and files
  • Investigate, analyze, coordinate and track complex customer issues and problems
  • Act as Receptionist in the front office
  • Oral Comprehension – the ability to listen to and understand information and ideas presented through spoken words (listen for what’s not being articulated, listening for agreement, etc)
  • 25%- Process quotes, orders, credits and other tasks while handling inbound and outbound calls and multi-media (fax, email) and make outbound calls as required. Offer Customer Service oriented upselling in all interactions. Maintain a high-level of quality
6

Skills For Junior Business Rep-customer Service Resume

  • 15%- Provide account maintenance and order support (e.g. status and tracking)
  • 10%- Handle disputes and escalations to an equitable resolution
  • 10%- Handle web and e-commerce calls and multi-media
  • Breast Health - Ensures compliance with Joint Commission, HIPPA and all regulatory bodies
  • Accurately posts payments received. Produces receipts as required
  • Understands insurance guidelines for reimbursement of ministrys specialty for customers. Obtains additional documentation needed to qualify orders. Works to determine benefits and financial responsibility for all goods and services at the time of the order. Communicates with customer or responsible party on issues of financial responsibilities
  • Responsible for direct interaction with customer accounts and sales force to perform product inquiries, order entry, processing, and control
  • Functions in high volume (average 12-14 encounters per hour) call center, processing patient correspondence, incoming and outgoing calls and patient demographic updates for the purpose of collecting patient balances
  • Provides excellent customer service to all patients to resolve the account in one call with the patient or guarantor as opposed to having to transfer or return the call
7

Skills For Patient Accounts Rep / Customer Service / PFS Resume

  • Follows department policies, procedures, and guidelines regarding processing of all accounts while addressing the caller's needs
  • Uses technology to accomplish key business functions, including patient demographic updates and patient calls, to include accessing insurance databases for coverage, skip tracing, and check drafts, credit/debit card processing
  • Outbound servicing and re-engagement of existing clients via our targeted Winback program
  • Records and processes orders and/or inquiries received by mail, telephone, and/or through personal customer contact
  • Suggests additional and/or alternative products or services to meet customer needs
  • Serves as communication link between customers and sales staff to assure responsiveness
8

Skills For Ib Rep, Customer Service Resume

  • Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders
  • Interacts with sales staff on a regular, defined basis; communicates with supply chain/logistics staff on an as needed basis
  • Issue and process all orders for traditional sales including making all backlog and location changes, corrections and adjustments as necessary before shipping order/stock transfer off the system
  • Document and process customer service calls and e-mail inquiries, forwarding a copy to franchisee/company operations as appropriate
  • Document and process customer service calls received by way of voice mail
9

Skills For Senior Rep Customer Service Resume

  • Manager communications with customers, on a wide range of issues, from creating apology letters to initiating urgent responses and appropriate documentation on a wide range of issues including but not limited to
  • Proven ability to function in a team environment, supporting team members when needed
  • Demonstrated ability to listen, ask questions, follow-up and address client concerns
  • Handling of basic gift card issues
  • Allergic reaction, food borne illness, food tampering and foreign object requesting and attaching photographs to cases as necessary
10

Skills For Rep, Customer Service Resume

  • Ethics line inquiries, including allegations of discrimination and harassment
  • Document any trends that could be harmful to the brand and reporting such
  • Follow up on open cases daily, notifying as necessary
  • Proficient with Windows and basic data processing
  • Sensitive social media inquiries
  • Notify supervisor and/or franchisee in the event of a reported crisis, health, security, legal or media issue
  • Investigate mobile application issues and process as appropriate

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