Customer Service Representative, Service Resume Sample

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Work Experience


Customer Service Representative Yolobus
02/2017 - PRESENT
Boston, MA
  • Resolves customers’ service or billing requests and comments
  • Resolves product or service issues by clarifying the customer’s request, determining the cause of the request, selecting and explaining the best solution to solve any issues, expediting correction or adjustment, following up to ensure resolution
  • Maintains customers’ records by updating account information
  • Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents
  • Register with applicable regulating agencies
  • Respond to customers’ inquiries via telephone or email when necessary
  • Resolves inbound service calls regarding routine questions, inquiries, and/or problems associated with processing of loss drafts made by borrowers, contractors, and insurance companies and third parties in a timely and courteous manner by researching and verifying information and distribution status
  • Tags (record) the call
Seafreight, Customer Service Representative
03/2011 - 12/2016
Los Angeles, CA
  • Inputs information regarding conversation accurately into the Loss Draft Tracking system as required to document call activity
  • Sets-up processing tasks such as property inspections, disbursement requests, and other activities pertinent to the loss draft process
  • Applies de-escalation skills when callers are upset and appropriately refers unresolved calls to the appropriate team members to ensure customer satisfaction
  • Contributing to Sikorsky product operators achieving availability of their aircraft greater than 95%
  • Coordinating with the rest of the Aftermarket Operations team as well as Supply Chain, Production, Engineering, Programs, Export Compliance, Warehousing, Shipping and Quality organizations as part of fulfilling customers’ needs effectively while ensuring compliance in all transactions
  • Flexible approach to working arrangements, including shift work between 8am and 8pm and weekends
  • Willing and able to offer cover at all Customer Service points throughout Cheshire West and Chester
Customer Service Representative Internship
03/2007 - 01/2011
San Francisco, CA
  • Receives claim checks, endorses directly to borrower and mails with letter or deposit and releases first draw with claim instruction package
  • Prepares claim files for each claim received and accurately files all original documents
  • Customer service experience in healthcare required
  • Apply strong analytical qualities required
  • Resolve customers’ service or billing requests and comments
  • Resolve product or service issues by clarifying the customer’s request, determining the cause of the request, selecting and explaining the best solution to solve any issues, expediting correction or adjustment, following up to ensure resolution
  • Maintain customers’ records by updating account information

Education


University of Phoenix - St. Paul Learning Center
2002 - 2006
School's Degree in Business

Professional Skills


  • Strong task prioritization skills. Able to multi-task
  • Demonstrate and execute superior problem-solving skills, and out of the box thinking
  • Strong teamwork skills with the ability to establish and maintain positive and effective working relationships
  • Proven skills in maintaining a number of projects
  • Proven PC skills using Microsoft Office products
  • Attention to detail and strong organizational skills/multitasking
  • Strong computer skills and highly proficient in Microsoft applications

How to write Customer Service Representative, Service Resume

Customer Service Representative, Service role is responsible for database, training, customer, software, insurance, research, reporting, shipping, security, credit.
To write great resume for customer service representative, service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Representative, Service Resume

The section contact information is important in your customer service representative, service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Representative, Service Resume

The section work experience is an essential part of your customer service representative, service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service representative, service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service representative, service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Service Representative, Service resume experience can include:

  • Upper intermediate English skills, both verbally and written
  • 1 1/2 - 2 years’ experience in referring products/cross-selling as Customer Service Representative
  • Knowledge of Principles and Processes of Good Customer Service - this includes customer needs assessment and meeting quality standards for service
  • Experience in the Freight Forwarding / Transportation industry operations or customer service
  • Provide prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries
  • 1 – 3 years of Customer Service experience

Education on a Customer Service Representative, Service Resume

Make sure to make education a priority on your customer service representative, service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service representative, service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Representative, Service Resume

When listing skills on your customer service representative, service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer service representative, service skills:

  • Effective time management and strong analytical skills
  • Excellent interpersonal skills (verbal and written communication)
  • Strong communication, interpersonal and problem resolution skills
  • Strong verbal, written and interpersonal communication skills with superior follow through
  • Problem solver with the ability to multi-task using judgment and decision-making skills
  • Professional experience in retail industry with strong working knowledge of Supply Chain

List of Typical Experience For a Customer Service Representative, Service Resume

1

Experience For Customer Service Representative Yolobus Resume

  • Proactively manages bulk orders, ensures 100% allocation of bulk orders and works with sales to provide statistics related to open bulk orders and call off’s
  • Ensure communication with buyers at key accounts to facilitate seamless flow of product into their facilities. Ensure ATS’s are secured on time and properly
  • Manages difficult customer situations, responding promptly to the needs of the customer resolving issues in the most cost effective manner while maximizing customer satisfaction. Escalates unresolved customer issues to supervisor as necessary
  • Comprehends, captures, and interprets basic customer information updating the Customer data base with required changes in a precise accurate manner. Prepares and sends email correspondence in accordance with the Standard Operating Procedures (SOP) as defined by the management team
  • Excellent detail-oriented customer service skills
  • Experience in the Freight Forwarding business
  • Take pride in the appearance of your property; maintain a clean and debris-free location for a great customer experience
  • Welcome customers and make their move-in a positive experience through friendly interaction and knowledgeable guidance
  • Follow the expectations of the First Financial Bank Experience
2

Experience For Installation Customer Service Representative Resume

  • A leader, mentor, and trains Customer Service Representative Team. Highest skill sets across the board
  • 1 1/2 - 2 years previous client/customer service experience as Customer Service Representative
  • Four (4) years’ experience in previous Customer Service interface
  • Welcome customers and assist them with their move-in. Review terms of the rental agreement and set expectations for their storage experience
  • Resolving post-sales issues & technical product support
  • Tracks orders and provides delivery status, using manifest system and other tracking methods
  • Assists in the development and dissemination of public education and marketing pieces for WM’s programs
3

Experience For Seafreight, Customer Service Representative Resume

  • Participate in On-highway team’s market survey, VOC-collecting and manage promotional give-away item
  • Provide outstanding customer service; recommend storage solutions and assist them with their storage needs
  • Take inbound calls regarding health & benefit enrollment for the 2018 plan year
  • Answer complex questions regarding benefit cost differences, coverage discrepancies, and other potential impacts from Health Care Reform
  • Report problems, errors, and denial trends to management including PHI breaches
  • Meet clients’ needs including renewal policies quotations, premium adjustments, endorsements
  • Resolve client concerns and complaints while ensuring that service excellence standards are met
4

Experience For Customer Service Representative Austria Resume

  • Be open and receptive to constructive feedback and coaching from management, team leaders, and other web service representatives
  • Proficiency with Windows XP, including Outlook, Word, and Excel
  • Work with Relationship Manager to assist in proactively reaching out to current clients. Set appointments with clients each week for sales staff
  • Create return authorizations and issuing credits for non-authorized returns to the distribution facilities
  • Brilliantly assisting our customers with pre-sales enquiries, product selection, availability & location of showrooms
  • Act as an ambassador of DealShield to potential or existing DealShield customers, Manheim and Cox Automotive Group personnel and to third parties
  • Maintain ongoing communication with dispatchers, warehouses and customers to ensure proper order flow
  • Provide outstanding customer service; recommend storage solutions and assist customers with their storage needs
  • New Customer onboarding
5

Experience For Purina Customer Service Representative Resume

  • Maintains carrier contact information: underwriters, mailing, phone, email, fax, etc
  • File organization paper and electronic: filing, active, purged, dead, prospects
  • Customer accounts receivable monitoring
  • Works evenings, weekends, holidays and overtime as needed
  • Responsible experience in customer contact center or work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled
  • To resolve customer complaints via phone, email, or other media
  • Benchmarks are: 65 outbound calls per day, 325 per week. Call backs completed by end of each work week. 80 applications required on a 4 week production period and 100 on a 5 week production period
  • Coordinate with the AR group to resolve any past due invoices
6

Experience For Temp Servicing Customer Service Representative Resume

  • Knowledge of SAP, Microsoft Office, and Outlook
  • Understands customer’s needs and provides appropriate marketing material and pricing plans, identifying customer needs and interests to determine the best sales strategy and identifying potential objections with plans to address during the site visit
  • Compile and analyze market/OEMs’ data for the SBP/APP/AOP procedures
  • Liaise with sales team in order to understand customers’ needs and expectations
  • Arrange bookings as per customers’ requirements and communication for specific client service requests
  • Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions
  • Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements
  • Consult, sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that meet their needs
7

Experience For Order Management Customer Service Representative Resume

  • Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc...; ultimately ensure property appearance is safe and welcoming
  • Work closely with District Manager to receive training and coaching when needed, striving to exceed all company expectations
  • 15 days of Fully Paid and Comprehensive New Manager Training
  • Participate in onboarding committee
  • Ensure routing & compliance guides are in place before first shipment
  • Pallet Tracking—CHEP, PECO and white wood, & slats
  • Work in one or more locations, independently or with another manager
8

Experience For Field Based Customer Service Representative Resume

  • Conducts welcome, collection and other types of calls and documents notes in computer system
  • Hourly rate of $9.50
  • Competitive Paid Time Off (PTO) program that grows with tenure. Program also includes an annual cash payout of any unused hours in excess of 40
  • Medical/Dental/Vision, Life Insurance, STD and LTD
  • Have a thorough understanding of DealShield; the attributes and benefits of its products/services; and, the terms and conditions related to those products/services
9

Experience For TFF Customer Service Representative Resume

  • Be able to communicate that information in a clear and concise way
  • Interact with customers and potential customers in a friendly, efficient manner
  • Participate in bi-annual sales meetings
  • Familiarize yourself with new product knowledge
  • Assist in the distribution and delivery of sales samples
  • Cut fills or Force fills to loads
  • Schedule loads on Dock Scheduler, as required
  • Resolve refused product, over, short and damaged (OS&D) orders and research
  • Review loads Accepted without appointment report. Call or fax carriers to arrange pick up and deliveries, as needed
10

Experience For Customer Service Representative Float Resume

  • Assist with all other customer inquiries and questions as they arise
  • Immediately eligible for benefits through Randstad
  • Answer a high volume of monitored calls, an average of 70 calls per day per representative
  • Offer the patient the opportunity to take the customer service survey at the end of the call
  • Research, troubleshoot and/or partner with others to resolve complex issues and customer complaints
  • Evaluate and respond to all aspects of written or received correspondence
  • Ask for patient payments and process credit card payments if necessary
  • Meet or exceed all production quality goals and adhere to all policies and procedures
  • Research, troubleshoot and / or partner with others to resolve complex issues and customer complaints

List of Typical Skills For a Customer Service Representative, Service Resume

1

Skills For Customer Service Representative Yolobus Resume

  • 1 1/2 - 2 years prior cash handling experience as Customer Service Representative
  • 1 ½- 2 years related experience and/or training; or equivalent combination of education and experience
  • Advanced Microsoft Office Skills including Outlook, Excel, and Word
  • Experience in Microsoft Excel (Creating, manipulating, working in documents with large amounts of data) – Vlookup and basic formulas
  • Valid and current driver's license with reliable personal transportation used during the work day
  • The position operates in a global business environment, dealing with diverse viewpoints and cultures
  • Valid driver's license with access to reliable transportation used during the work day
  • Customer service experience in a healthcare or insurance setting
2

Skills For Installation Customer Service Representative Resume

  • Call center or medical billing experience
  • Demonstrated ability in using computer and Windows PC applications
  • Be actively involved in problem-solving and propose improvements to processes in order to provide a better customer experience
  • Experience in the electrical industry
  • Enjoys and easily operates independently or as part of a small team
3

Skills For Seafreight, Customer Service Representative Resume

  • Experience in a healthcare or medical organization required
  • Property and casualty insurance experience
  • Experience in account management and/or customer service in the outdoor / action sports retail industry
  • Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components
  • Arranging service visits, spares sales & promoting service and extended warranty plans
  • Willing to wear corporate uniform whilst delivering Face to Face Customer Service
4

Skills For Customer Service Representative Austria Resume

  • Working knowledge of BidManager software
  • Checking patient balances
  • Completing reports, as requested
  • Reporting of claims and handle accordingly
  • Ordering Office Supplies & Forms
  • Invoicing both agency and direct bill business
  • Understanding of retail store operations
  • Understanding of wholesale order to cash processes
  • Checking up on service charges
5

Skills For Purina Customer Service Representative Resume

  • Turing all escalated calls over to upper management
  • Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods of time working at a computer
  • New business sales from existing clients, referrals, solicited. Fact finding, underwriting, marketing, quoting, proposals, sale, placement
  • Promptly and efficiently taking incoming calls, identifying customer requirements & initiating appropriate solutions in a timely manner
6

Skills For Temp Servicing Customer Service Representative Resume

  • Accuracy in entering data, posting account notations and balancing daily transactions
  • Order tracking, expediting, and re-consigning with the assistance of the transportation department
  • Successful candidates come from a variety of customer-centered, selling environments including retail, restaurant, fast food and more
  • Closely monitor the Billing System Files – following all accreditation and insurance guidelines
  • Maintain billing system files to eliminate billing errors
  • Incentive programs for catching fraud and referring business
  • Generally smiling, being extra friendly, helpful and positive in all dealings with customers and colleagues
  • Ensure all documentation processing is performed according to client requirements in
  • Assists purchaser in locating and sourcing parts from outside vendors when required
7

Skills For Order Management Customer Service Representative Resume

  • Understand the type of inquiry from the customer/potential customer by listening/reading carefully to interpret the nature of the request
  • Verify all orders and record shipping and receiving information, as needed
  • Consult with customers and sell Public Storage packing and moving supplies
  • Consult and sell Public Storage packing and moving supplies
  • Monitor the processing of binders, certificates, billings and filing
  • Commercial account management: renewals, service, account rounding, remarketing, etc
8

Skills For Field Based Customer Service Representative Resume

  • Producer support marketing accounts, proposals, and processing
  • Claims reporting and monitoring
  • Research order history and/or open orders to answer customer questions regarding product usage and ordering patterns
  • Work flexible hours during peak periods
  • Other working benefits, such as childcare vouchers, sales incentive rewards
9

Skills For TFF Customer Service Representative Resume

  • Knowledge, training and opportunities to develop within your role and career
  • Energetic and outgoing customer oriented personality
  • Proficient in Windows-based computer programs and data entry such as account notations and balancing daily transactions
  • Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies
  • Energetic, outgoing and delivers service with a smile
  • Adaptable – comfortable working alone or with other team members at multiple locations
  • Follow Insurance guidelines when preparing the order to be processed
  • Contact Healthcare Providers to obtain any additional and/or supporting documentation to complete orders
10

Skills For Customer Service Representative Float Resume

  • Knowledge of Global Vista, Oracle / Sterling platform
  • Adapts well to a changing environment
  • 5 GCSE’s grades A-C including Maths and English
  • Resolve calls, avoiding escalated complaints
  • Current property casualty insurance license and compliant with continuing education requirements
  • Robust training program
  • On-site paid company housing at many locations if/when available

List of Typical Responsibilities For a Customer Service Representative, Service Resume

1

Responsibilities For Customer Service Representative Yolobus Resume

  • Maintains customer records by updating account information; such as customer profiles and credit information on Lotus Notes database
  • Notify NSC of any customer issues. Assist in the resolution
  • Prepare and monitor insurance submissions, proposals and summaries of commercial lines insurance
  • Rate and quote new and renewal commercial lines risks
  • Utilization of 3rd Party systems for policy issuance and finance transactions
  • Keep up to date of industry best practices and company procedures
2

Responsibilities For Installation Customer Service Representative Resume

  • Personal Lines CSR backup and support as needed
  • Verify insurance coverage, obtain authorization or referral and obtain additional supporting medical documentation, whichever the customer’s insurance dictates
  • Work with others on the Customer Service team with a ‘one team’ philosophy, supporting other DS-CSR’s and the DS-CSM, as appropriate
  • Prepare and send medical documentation requests to the customer’s physicians
  • Superior systems and process capabilities
  • Maintain a high level of energy and sense of urgency
3

Responsibilities For Seafreight, Customer Service Representative Resume

  • Computer literate, proficient in use of Microsoft Office products
  • Able to defuse irate individuals and work with them to identify concerns or issues
  • Exhibit empathy to callers
  • Triage and handle escalated situations
  • Knowledge of commercial insurance products and services; related state and federal laws and regulations, and other insurance operational policies and procedures
  • Intermediate computer and agency management systems and appropriate software programs
  • Adhere to a fixed schedule 8 hour shift
  • Maintain focus work on multiple projects and deadlines
  • Maintain the department’s quality and customer service standards
4

Responsibilities For Customer Service Representative Austria Resume

  • Become a Kohler Mira Brand Ambassador
  • Communicate DealShield’s value proposition and fit within the Cox Automotive Group portfolio
  • Demonstrate DealShield culture and values, including the philosophies of ‘can do’, ‘fail fast, innovate faster’, ‘care and respect’, ‘thrive with the challenge&#8217
  • Knowledge of the Vans brand and account base
  • Knowledge of theTNFbrand and account base
5

Responsibilities For Purina Customer Service Representative Resume

  • Varied hours as business needs change
  • Ensure product stewardship compliance with brand and channel specific items - Checking the brand of the item and store and if necessary getting appropriate approvals or asking marketing if the product is available for the store’s channel
  • Experience: 1 year of relevant work experience in direct sales, cold calling, and phone based prospecting resulting in successfully obtaining customer appointments (in addition to education requirement)
  • Engage with each client by consistently offering a friendly greeting, involving the client in a conversation and genuinely thanking the client. As the Teller I receives information, appropriately suggest solutions
  • Handle an average of 40-50+ inbound calls per day
  • Troubleshoot issues related to product orders
  • Proficiency with MS Office, Outlook, and Skype for Business
  • Knowledge of electrical and mechanical components and systems
  • Demonstrated computer knowledge to include using a mouse or equivalent, navigating through Windows operating system, data input, accessing intranet websites and printing
6

Responsibilities For Temp Servicing Customer Service Representative Resume

  • Willingness to work in multiple locations
  • Specific customer requirements
  • Other projects and assignments
  • Lift/carry items less than 25 pounds regularly and 50 pounds on
  • Arrange bookings as per customers’ requirements and communication for specific client
  • Receive orders by phone or electronic means – obtaining all information necessary to process the order. Process orders received via phone and or electronically - obtaining all information necessary to process the order, Build rapport and establish good relationships with referral sources and customers
7

Responsibilities For Order Management Customer Service Representative Resume

  • Contact each new customer to inform them of the order
  • Communicate any order delays to patients and/or referrals when the situation arises
  • Note any significant correspondence with the patient or referral source accurately in the patient’s account
  • Complete an evaluation of the patient condition with every order and document this information in the patient’s account
  • Export shipment documentation
  • AR/AP functions as required
  • Process all loan payments
  • Issue money orders and official checks
  • Conduct a variety of basic to complex financial transactions under guidance as needed of more senior level branch associates
8

Responsibilities For Field Based Customer Service Representative Resume

  • Engage with each client by consistently offering a friendly greeting, involving the client in a conversation and genuinely thanking the client. As the Customer Service Representative receives information appropriately suggest solutions
  • Spend time each week to advance in-depth knowledge base to better understand our products and services
  • Manage all support work and delegate in an efficient manner
  • Order entry and/or release from a variety of sources to include credits and debits
  • Coordinate with support areas (purchasing, billing, sales, traffic and the distribution centers) in order to access information necessary to handle customer inquiries/requests
  • Coordinate delivery schedules in order to satisfy customer requests
  • Maintain/update information in the system in order to keep customer records updated
  • Document and amend customer complaints to include call reports, apology letters, credits and replacement orders
  • Create order templates in order to facilitate the order entry process
9

Responsibilities For TFF Customer Service Representative Resume

  • Assist with new account set-up
  • Assist with special client requests, such as push orders and mailings
  • Provide first level, front line communication to clients and Kuehne + Nagel offices to
  • Communicate in a proactive, prompt, professional manner
  • Maintain frequent contact and visit customer(s), participate in customer meetings and
  • Resolves product or service problems by clarifying the customer's concerns, questions or complaints by consulting team members and other employees; selecting and explaining the best solution; expediting correction and following up to ensure resolution
10

Responsibilities For Customer Service Representative Float Resume

  • Keeps customers informed by responding to phone inquiries; confirming and clarifying orders; communicating shipping or back-order delays; suggesting alternatives to meet customer's needs
  • Expedite emergency requests
  • 3 month probationary period
  • Access to a rewards database, which provides discounts for hundreds of retailers
  • Work independently or with a team at multiple locations
  • Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to employees, customers and senior management
  • Independently analyze and resolve customer issues

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