Customer Service Engineer Resume Sample

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19 votes
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Watson Gulgowski
3057 Marlen Mountains,  Philadelphia, PA
+1 (555) 867 4170

Work Experience


Senior Customer Service Engineer
12/2016 - PRESENT
Boston, MA
  • Professionally co-ordinate all types of customer service through interaction with Back Office Admin and other functions at local level, example; Sales or Operations
  • /20 (corrected) visual acuity
  • Collects and analyzes discrepancy reports concerning Textron Aviation’s jet products. Coordinates corrective action with Manufacturing
  • Maintains close liaison with the Sales Department on the status of special configuration requirements that Textron Aviation’s jet products have potential of satisfying and coordinates the product development activities necessary in the customer preparation
  • Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
  • Prepares and presents technical program for operator’s conferences and technical seminars
  • Deal with Continental’s “0”Km and field warranty return issue at customer site
Customer Service Engineer
03/2010 - 07/2016
Chicago, IL
  • Establish a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customers’ service organizations establish a trusting relationship with the customer
  • As a direct contact and response person to customer’s complaints
  • Support Safe Launch Activities at customers’ facilities
  • Identify customer needs, and deliver product/service solutions to fulfil them
  • Quantify and communicate value to customer of product/service solutions
  • Troubleshoot and remediate customer problems
  • Interact with Product Development group in validation of new product offerings
  • Interact with Operations and Quality teams in Process Improvement initiatives, and to ensure products meet customer requirements
Customer Service Engineer Shenyang
03/2005 - 02/2010
San Francisco, CA
  • Provide support for, and form relationships with allied suppliers and equipment manufacturers
  • Communicate technical concepts clearly, concisely, and in a compelling manner to colleagues and customers
  • Employ project management philosophies in both daily work and special assignments
  • Work independently, and prioritize activities to the satisfaction of business objectives
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according
  • Effectively monitor shipping window, such that any potential miss, that could cause customer disruption is immediately identified, and calculate shipping window in such a way that it truly reflects customer delivery expectations
  • Responsible to resolve all such delivery issues and ensure 100% ship window compliance
  • Ensure SAP delivery timing and especially ensure month-end invoice 100% accuracy

Education


Lawrence University
2000 - 2004
Engineer's Degree in Engineering

Professional Skills


  • Demonstrate solid writing skills and strong verbal communication skills to work in a highly integrated team environment
  • Excellent communication skills, project planning and problem solving skills
  • Strong customer skills and deals tactfully and effectively with differences of opinion (e.g.,influences rather than directs)
  • Strong customer skills and deals tactfully and effectively with differences of opinion (e.g.,
  • Experience: experience in technical field service and/or experience in medical technology is required. Experience in X-Ray technology is an asset
  • Experience with Linux, with prior experience with setting up and running Linux servers
  • Excellent English reading & writing skills

How to write Customer Service Engineer Resume

Customer Service Engineer role is responsible for english, technical, customer, interpersonal, communications, analytical, computer, microsoft, troubleshooting, basic.
To write great resume for customer service engineer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Engineer Resume

The section contact information is important in your customer service engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Engineer Resume

The section work experience is an essential part of your customer service engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Engineer resume experience can include:

  • Skills : PC skills – Basic Windows Excel, Words, Powerpoint; E-mail – create, send and retrieve messages
  • Good communication skill and problem solving skill
  • Strong problem-solving skills are required and are key to success
  • 4) Excellent oral communication & report-writing skills
  • Excellent knowledge – experience in the area of the In Vivo medical devices, very good IT & networking knowledge
  • Strong teamwork/communication skills to coordinate with Field Service Managers/COE’s

Education on a Customer Service Engineer Resume

Make sure to make education a priority on your customer service engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Engineer Resume

When listing skills on your customer service engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service engineer skills:

  • Demonstrated good writing and communication skills
  • Work effectively in a team environment – to listen effectively, challenge and communicate
  • Effective communication, facilitation and strong negotiation skills
  • Experience with Linux, with prior experience with setting up and running Linux servers
  • Team player and good customer-facing skills
  • Exhibits good organization and time management skills, including expedient, professional responses to customer requests

List of Typical Experience For a Customer Service Engineer Resume

1

Experience For Senior Customer Service Engineer Resume

  • Strong communication skills and comfortable in discussing ideas and solutions with others
  • Good communication skills, service and client orientation
  • Strong written/communication skills in English is a requirement
  • Applying your creativity, complex problem-solving skills, and can-do attitude is essential
  • Develops testing procedures to effectively address and meet customer expectations of the testing
2

Experience For Technical Customer Service Engineer Resume

  • English reading & writing skills
  • Strong endpoint security experience, including design, implementation, and management
  • Good understanding and ideally experience with data driven/centric telecom architectures,
  • Good understanding and hands-on experience with open source software suites commonly used in virtualized telecom networks,
  • Good understanding and ideally experience with software defined telecom networks,
  • Skills in the use of electronically diagnostic tools
  • IT skills in the HL7, DICOM or other messaging environment
3

Experience For Lead Customer Service Engineer Resume

  • Capital equipment maintenance or field service experience strongly desired
  • Effectively communicate issues to technical and non-technical team members and customers
  • Maintain the level of knowledge and skills for the latest releases of Nokia CS Core equipment
  • Prior support center or help desk experience
  • Technical & Analytical skills
  • Previous experience of the products outlined above or similar useful. Mass spec experience also advantageous
4

Experience For Customer Service Engineer Shenyang Resume

  • Analytical skills to analyze requirements and functional specifications, understand High Level Design Documents and develop Low level Design documents
  • Knowledge of Telco Cloud solutions and virtualization skills would be an added advantage
  • Experience with E2E design and validation of telecom networks (access, VoIP and/or IP aggregation),
  • 2) Ability to effectively communicate within all levels of the organization
  • Project management skills – leadership, team management, communication, negotiation, personal organization
  • Core Skills Either Hydraulic or Electric/PLC
  • Analytical skills to diagnose and troubleshoot a problem
5

Experience For SDM Customer Service Engineer Resume

  • Working experience in order processing or similar position
  • A full driving license valid for driving in the UK
  • Act as primary Service liaison for this customer building a strong relationship ensuring their satisfaction
  • Experience using computer-assisted engineering and design software
  • Experience troubleshooting and repairing ice makers and refrigeration equipment
  • Experience supporting LCMS products including QQQ, TOF or Q-TOF
6

Experience For Customer Service Engineer, Perten Resume

  • Installation and commissioning experience of Nokia products and integration/testing with other nodes
  • Working experience of relevant instruments maintenance and troubleshooting, especially for microscopy
  • Experienced in: Problem Solving / 8D reporting / PPAP / MSA / APQP / SPC / FMEA (Core Tools)
  • Integrates in-depth specialty area knowledge with solid understanding of industry standards and practices
  • ATCA/DX/IPA hands-on and troubleshooting experience is preferable
  • Experience working in diverse environment and with wide range of customer base
  • IMS solutions knowledge and experience in developing solutions with functionally similar platforms (e.g. IMS, CSCF, TAS, MG, MGC, SBC, etc.) is advantage
  • Proven track record in organizing field measurements and laboratory tests
7

Experience For Principal Customer Service Engineer Resume

  • Strong Windows operating system knowledge
  • Experience working with avionics equipment
  • Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets
  • Experience of troubleshooting Windows and Linux storage issues
  • Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction
  • Experience in customer service and LV/MV/HV switchgear filed and substation control system (CSCS, SCADA, new IEC Protocal etc.) are preferable
8

Experience For Ngpf Customer Service Engineer Resume

  • Good command in English with business level
  • High leadership and good negotiation
  • High responsibility and good personality
  • Practical experience in the transmission and distribution industry is required
  • Language : Good written and spoken Bahasa Malaysia and English; knowledge in Mandarin is an advantage
  • Experience spent in a field service maintenance position
  • Fluent in Dutch and good knowledge of French and English
9

Experience For Core Customer Service Engineer Resume

  • Identify any opportunities to improve efficiency and effectiveness of company processes
  • Good in computer and LCD displays diagnostics and repair
  • Experience with conflict management and resolution
  • Technical experience in the Government / Telecommunications Industry
  • Preferably experienced with Network/Application Protocols (TCP/IP, MATIP, MQ, IATA Host to Host)
10

Experience For Field Service / Customer Service Engineer Resume

  • Preferably experienced with Message Standards/Formats (IATA Type B, Type A, EDIFACT, PNR GOV, PADIS, XML)
  • Operates as the direct contact and response person to customer's complaints (not necessarily on site)
  • Maintains a valid driver’s license in the state of residence
  • Experience with Operating Systems: Windows (2003, 7, 2010, and XP), and UNIX
  • Experience with HTML, CSS, DOM and JavaScript is recommended

List of Typical Skills For a Customer Service Engineer Resume

1

Skills For Senior Customer Service Engineer Resume

  • Demonstrates good communication skills and presence by taking command of meetings and conference calls as required
  • Strong customer service skills (in-person, electronic and over the phone)
  • Excellent IP and Unix skills
  • Excellent communication skills, service and client orientation
  • Advanced level computer skills and demonstrated knowledge of computers/other hardware systems (servers, switches, local area networks, IP, etc.)
  • Strong technical skills on complex laboratory Instrumentation
  • Strong Technical skills on Laboratory Instrumentation
2

Skills For Technical Customer Service Engineer Resume

  • Possess strong leadership skills, traits, and characteristics
  • Strong oral and written communication skills to explain technical issues in both a factual and well-structured manner
  • Demonstrated ability to effectively triage problems under pressure and identify risk-appropriate recovery and corrective action plans
  • Good understanding and ideally experience with provisioning in telecom networks,
  • Good understanding and ideally experience with agile way of working in innovation projects,
  • Developed skills in writing, public speaking, group communication, interpersonal communication
  • Quality focus skills: Attention to details and meeting or exceeding customer expectations
3

Skills For Lead Customer Service Engineer Resume

  • Works positively and effectively with team members, while holding oneself accountable to completing assigned tasks on time
  • Demonstrated experience of working in a large-scale system environment and troubleshooting issues across system components
  • 1) Strong technical knowledge & working experience on medical equipment field service
  • Good understanding and ideally experience with data analytics,
  • Proven field engineering experience
4

Skills For Customer Service Engineer Shenyang Resume

  • Basic knowledge of computer programming and computer skills
  • In experience with healthcare/ diagnostics products including experience in a Hospital or Laboratory environment
  • Experience and proven ability of representing a company to all customers, suppliers and control authorities
  • Presentation, Keynote skills
  • Editing internationally used databases with experiences and information relevant for in-field bug-fixing
5

Skills For SDM Customer Service Engineer Resume

  • English (Read/Write email in English, Basic Listening and speaking skill in English meeting)
  • Experience working with system integration and troubleshooting of hardware/ software and networking systems
  • Years’ post-sale hardware servicing & systems experience, preferably in the packaging or printing industry
  • A starting salary of up to £28,000 (depending upon experience)
  • Experience in supporting and troubleshooting end-point security solutions
  • 4) Language capability : English skill as Business level in reading and writing
  • Strong understanding of DNS and networking
6

Skills For Customer Service Engineer, Perten Resume

  • Experience working with users and understanding user needs and requirements
  • Hands-on system administration experience with Windows Server 2012, server patching, server clustering, Active Directory Group Policy, IIS, WSUS, DFS
  • Experience in scripting and automation using languages such as Powershell, Python or SQL
  • Strong understanding of Mobile Network(2G, 3G & 4G)
  • Knowledge and/or experience with Service Management in either automotive or trucking industries
  • Field Services experience working on medical equipment in CT modality
  • Logical thinking and explanation skill
7

Skills For Principal Customer Service Engineer Resume

  • Good knowledge on chemical analysis instruments, eg. LC, GC,GC/MSD,LC/MSD,AA,ICO-OES,ICPMS.. etc, including fundamentals and applications
  • Experience & expertise with rotating machines (motors and drives)
  • Experience working with field service team
  • Experience in repair, production or troubleshooting avionics and/or electronic equipment at the component level
  • Experience working directly in customer support environment
8

Skills For Ngpf Customer Service Engineer Resume

  • Experience of object-oriented programming – particularly Smallworld Magik and the Smallworld product suite
  • Experience understanding the machinery or equipment within the protein, meat, poultry or fish industry is required
  • Working experience
  • Provide a consultative approach to customers, often making service recommendations based on avionics knowledge and experience
  • Experience working with aviation communication hardware
  • Maintain good communications and team working with all stakeholders
  • Maintain all test equipment, tools and company property in good and working order at all times
  • Experience with system integration and integration testing is required
  • Experience with field integration and network troubleshooting
9

Skills For Core Customer Service Engineer Resume

  • Experience and proficiency in applying software development processes and procedures within a software development project framework
  • Proficient in C, C++, Java, and database design, SQL, Experience with Oracle and Windows Server operating systems required
  • Good in basic software trouble-shooting in MS Windows environment. Knowledge in Linux is an advantage
  • IT project management experience working with Scope, Schedule, Budget, etc
  • Large project planning and installation experience
  • Full Driving Licence and valid Passport are a requirement for the role
  • Collaborate with Service and equipment Engineering, and service quotation team to accomplish safe& effective support of region customer service objectives
  • P referred: 1 to 3 years’ experience related to technical / repair
10

Skills For Field Service / Customer Service Engineer Resume

  • Field Services experience
  • Experience on virtualization - VMWare or Open stack
  • Relevant experience, or equivalent
  • Experience in automotive industry

List of Typical Responsibilities For a Customer Service Engineer Resume

1

Responsibilities For Senior Customer Service Engineer Resume

  • Strong machine system troubleshooting skills / aptitude
  • Technical and analytical skills, with between 2-4 years of Field Services experience
  • Make sure all responsibilities and jobs are performed as cost-effectively as possible, without compromising the quality of work
  • To handle customers’ inquiry effectively in a timely manner
  • Experience, or the willingness to build up experience with test automation tools, simulators, etc…
2

Responsibilities For Technical Customer Service Engineer Resume

  • Experience in scheduling and planning in a complex (ETO) manufacturing setting
  • To organize and offer excellent service during customers’ visit to the factory (arrange logistics, factory tour, presentation material etc.)
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy
  • Maintain effective quality systems and programs compliant with ISO 9001, 13485 standard, according
  • Long term experience with medical imaging systems
  • Experience in solving complex and complicated technical problems
  • Professional field service experience supporting automation or instrumentation capital equipment
  • Previous Quality related experience required
  • Operates as the direct contact and response person to customer’s complaints (not necessarily on site)
3

Responsibilities For Lead Customer Service Engineer Resume

  • Ensure the solution performs as designed by validating the functionality and by giving the base for a final acceptance by the customer
  • Experience inside the company
  • Experience in automotive industry
  • Experience in IT solution delivery, database server system support
  • Experience with repair of VOIP phone systems
  • Automotive experience
  • Avionics experience
  • Technical knowledge and at least 3-5 years of support experience
4

Responsibilities For Customer Service Engineer Shenyang Resume

  • Proven ability to multi-task and work with interruptions
  • Self-starter, demonstrates a ‘can-do’ attitude and open to learn new things
  • Structural Repair/Sheet Metal experience
  • Cooperate with other departments to solve field issues
  • Create knowledge articles or tipps for FSE (Field Service Engineers) based on own product experience
  • Cloud/ Virtualization experience
  • Experience within a Water Treatment Service Role
  • Experience in related field of expertise either in the military as an aviation avionics/electrical technician or as a civilian in a related field
5

Responsibilities For SDM Customer Service Engineer Resume

  • Strong familiarity with Routers, Switches and networks
  • Experience with transit agencies, train control or SCADA systems desired
  • Good knowledge of a specific modality or multi-modalities
  • Troubleshooting, testing, debugging automated, industrial equipment
  • Assisting with the coordination and conducting of product and service training
  • Extracting understanding and clarifying customer requirements and plans
  • Troubleshooting equipment at customers' facilities, and make recommendations to for new equipment and improvements needed on existing equipment
6

Responsibilities For Customer Service Engineer, Perten Resume

  • Working with client's internal team to coordinate machine servicing efforts
  • Maintaining and improving user acceptance of the system
  • Analyzing and Managing customer requirements
  • Providing technical training/seminar to customers, sales and distributors
  • Supporting in routine for existing customer and their enquiries
  • Handling the technical issue and troubleshooting as well as equipment and laboratory management
7

Responsibilities For Principal Customer Service Engineer Resume

  • Willing to travel to support customer on-site
  • Willing to work in Sarawak
  • Managing vendors’ service delivery processes in compliance with GE Healthcare policies
  • Training (in-house & in the field) of personnel of equipment
  • Willing to work in shift teams
  • Bring visibility to product issues
  • Communicating and accept all operative advices from the Customer Care Center
  • Tracing weekly/monthly report and updated quality issue information into CQTS support
  • Troubleshooting, repair and system test
8

Responsibilities For Ngpf Customer Service Engineer Resume

  • Training on site as required in accordance with Collins and customer requirements
  • Operating systems (Unix/Linux, Solaris etc.)
  • Driving license B is required
  • Being able to work in a team (Team spirit)
  • Visiting customer with sales people to serve new markets, new opportunities and new projects
9

Responsibilities For Core Customer Service Engineer Resume

  • Conducting line trial at customer site or field evaluation support
  • Liaising with the AviNet Factory for engineering support on proposals and other non-standard customer requirements
  • Identifying critical issues that impede success and implementing plans to fix them
  • Developing new business through the sale of new service agreements, service agreement upgrades, and instrument add-ons to existing contracts
  • Assisting and supporting local sales representative to secure new instrument orders
10

Responsibilities For Field Service / Customer Service Engineer Resume

  • Mapping customer requirements to the respective ARINC ABMS product solutions
  • Providing support to the Account & Business Development Teams, with direct customer involvement as necessary
  • Communicating product and service information to the sales team and customers
  • Adhering to Corporate ISO and business unit process and procedures
  • Providing proposal documentation support

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