Renewal Representative Resume Sample

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Felicita Walsh
288 Ebert Haven,  Philadelphia,  PA
+1 (555) 214 7731

Work Experience

Senior Maintenance Renewal Representative
11/2017 - PRESENT
Boston, MA
  • Generate renewal invoices, negotiating with the customer, and processing payments in Oracle Service Contracts (SC) in accordance with TIBCO’s policies and procedures
  • Selling support services after point of system sales or upselling for existing active contracts
  • Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products
  • Accountable for timely service renewals for small to medium-sized customers in assigned territory
  • Educates customers on e-business practices and any associated contractual implications
  • Accurately forecasts business targets and opportunities in territory
  • Promptly handles and solves customer objections and complaints
  • Prepares correct sales orders and quotes
  • Maintain Good relations between Oracle & its customers
Renewal Representative
03/2015 - 05/2017
Houston, TX
  • Maintain accurate records of all sales activities and key contacts in the Account
  • Excellent relationship building and sale closing skills
  • Self-motivated with a strong desire to succeed and grow as we grow
  • Pick up technology and business value proposition
  • Exceed quota for assigned territory
  • Contribute to success of the team quota
  • Possesses knowledge and expertise specific to the business of maintenance renewals
Services Renewal Representative
01/2010 - 09/2014
Houston, TX
  • Demonstrates the ability to personally plan for achievement of performance goals
  • Identify renewal accounts sending quotes out in a timely manner consolidating where appropriate and seek opportunities to sell multi-year maintenance policies
  • Focus on daily telephone work (reminding/chasing/convincing)
  • Interacts extensively with internal / external customers
  • Medium proficiency in Excel & PowerPoint
  • Maintain Good relations between Oracle, its customers and business partners
  • Executing sales activities (e.g. presentations)


Ottawa University - Wisconsin Campus
2005 - 2010
Bachelor's Degree in Finance

Professional Skills

  • Excellent Russian writting and verbal skills
  • Excellent customer service skills with an orientations towards helping customers
  • Excellent phone presence and interpersonal skills
  • Excellent communication and negotiation skills with aright customer service attitude
  • Excellent organizational skills with the ability to take initiative and work proactively with minimal supervision
  • Assess tasks and prioritize high potential customers effectively
  • Demonstrated ability to learn new and often complex business systems quickly and effectively

How to write Renewal Representative Resume

Renewal Representative role is responsible for customer, software, maintenance, digital, mainframe, initiative, microsoft, english, quota, reporting.
To write great resume for renewal representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Renewal Representative Resume

The section contact information is important in your renewal representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Renewal Representative Resume

The section work experience is an essential part of your renewal representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous renewal representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular renewal representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Renewal Representative resume experience can include:

  • Attention to detail with strong analytical and problem solving skills
  • Continual building/refining customer service skills and knowledge
  • Professional communication skills in listening, oral fluency, persuasiveness
  • Effectively navigate through multiple web applications and multiple web chat sessions simultaneously in a prompt, friendly and professional manner
  • Solid understanding of cloud-based technology, including cloud storage and file synchronization
  • Strong working knowledge of Microsoft Office applications is desired

Education on a Renewal Representative Resume

Make sure to make education a priority on your renewal representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your renewal representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Renewal Representative Resume

When listing skills on your renewal representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical renewal representative skills:

  • Effectively navigate Oracle and leverage appropriate resources at appropriate times
  • Building effective customer relationships with mid management and C level
  • Experience working directly with customers in an IT services environment
  • Excellent problem solving and results
  • Hard Working Individual with excellent work ethics
  • Driven, self-motivated, with a strong understanding of sales as a service

List of Typical Experience For a Renewal Representative Resume


Experience For Maintenance Renewal Representative Resume

  • Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems
  • Very good English and Dutch skills
  • Very good English and French skills
  • With proven experience in Sales, Retention or Account Management
  • Effective backlog management (past due) with target <1%

Experience For Services Renewal Representative Resume

  • Prepare renewal quotes for maintenance contracts within 90 to 120 days prior to expiration
  • Demonstrated ability to work independently as well as in a teamed environment
  • Strong desire and willingness to learn
  • Experience with cloud-based/SaaS business process solution offerings
  • Maintaining Account plans for Top Accounts

Experience For Account Management Renewal Representative Resume

  • Answering inbound customer service 0800 line calls and emails
  • Understanding of Maintenance Renewal contracts
  • Manage and maintain the existing revenue stream while simultaneously uncovering and, in many cases closing, incremental new business add-on opportunities
  • Have a clear understanding of the sales process and be able to own and manage from discovery, solutioning contract negotiation and booking
  • Grow service revenues by reinstating non-renewed contracts and upselling
  • Able to travel occasionally (including overnights) to customer meetings and training

Experience For Customer Renewal Representative Resume

  • Basic product understanding, system knowledge and processes to assist in sell maintenance renewals
  • Manage a sales territory carrying a quota in maintenance contract renewal
  • Highly motivated self-starter who is articulate, persistent and outgoing with a proficient phone demeanor and able to represent the company professionally
  • Build and maintain relationships within Support and across Lines of Business
  • Write approval requests, where necessary, in compliance with Oracle standards
  • Produce regular and accurate forecasts as requested by the Service Sales Director. Ensure OKS is updated daily
  • Own defined territories to achieve and exceed the quarterly quota
  • Generate renewal quotes, manage partner interaction, and process payments in Salesforce in accordance with TIBCO’s policies and procedures
  • Coordinate issues as they arise to ensure resolution and work with team to improve process, efficiency, and productivity

Experience For Spanish Maintenance Renewal Representative Resume

  • Bring innovative thinking to the Renewal's team by positioning better product value proposition for our customers and embracing the broader customer relationship proactively managing any risks to annual renewals
  • Own a North America territory to achieve and exceed the quarterly quota
  • Engage in IT budget discussions
  • Leverage Procurement contacts to secure renewal
  • Provide customers with historical Support data
  • Assist Collections / Customers with payment collection
  • Renewal on time with target 100%
  • Publish and accept renewal online with target 90%

Experience For Senior Maintenance Renewal Representative Resume

  • Develop and lead the execution of a comprehensive Support Account Plan, Proactive Communication Plan, and Account Governance Model in collaboration with the Customer and Account Team
  • Collaborate with Sales teams to identify, develop and close sales leads that
  • Advise customer on risk mitigation strategies and ensure that customer is using available tools and processes; drive support automation and effective use of support process; improve adoption of latest releases of products
  • Drive increased customer satisfaction with Oracle in general, and Support in specific specifically and mitigate areas of concern
  • Maintain an accurate customer master record, assets and maintenance entitlement
  • Ensure customers are aware of new products, features and functionality
  • Assist customers with any product discrepancies in their install base to include license reconciliations
  • Assist Sales and Finance teams with customer and account research & customer audits for renewal orders

Experience For Services Renewal Representative With German Resume

  • Resolve order issues with Distributor and Order Management
  • Work with field sales when needed to save any potentially lost support renewal
  • Prepare weekly forecasts of maintenance renewal bookings within a 10% accuracy rate
  • The ability to negotiate and up-sell maintenance offerings
  • Knowledge and ability to forecast maintenance bookings

Experience For Volume Renewal Representative Resume

  • Accurately forecasts business targets and
  • Managing and negotiating all existing renewal contracts for an assigned territory of customer accounts – this includes the execution of new renewal contracts for signature by the client and focusing on long-term, multiyear renewals when appropriate
  • Identifying opportunities for improving usage/adoption is also a key element, which requires understanding Kronos’ core and ancillary products at an intermediate level – this includes having the ability to speak to the high-level functionality and value proposition(s) of flagship products
  • Coordinating internal resources across departments to ensure your customers’ success, presenting the best customer experience possible, and solidifying future growth of your accounts
  • Educate customers on business practices and any associated contractual implications and assist and coordinate the interaction with the various groups within Oracle (delivery, license sales, field sales, consulting and finance)
  • Contact customers as required to ensure PO’s are issued prior to expiration, prioritizing communications based on dollar amount and customer need

Experience For Renewal Representative Resume

  • Product experience in Sales, Marketing and Service Automation, HCM, or ERP
  • Ensure customer awareness and understanding of applicable elements of the OMCS services portfolio
  • Ensures customer awareness and understanding of applicable elements of the Support Portfolio
  • Work as a team sharing the work load across the org, regardless of account assignment or comp plan
  • Be able to follow a sales process, overcome objections and find solutions to those objections thus maximizing the revenue stream to Micro Focus
  • Deliver to set renewal booking target and specific KPI’s

Experience For Maintenance Renewal Representative Resume

  • Able to support the negotiation of complex contracts and interface with C level customers
  • Accurately forecast business targets and opportunities in territory
  • Own and achieve a quota target that consists of
  • Lead the renewal sales cycle from proposal stage through contract execution in coordination with Field Sales
  • Identify “at-risk” renewal clients early in the cycle and construct the action plan to ensure a successful, timely renewal

List of Typical Skills For a Renewal Representative Resume


Skills For Maintenance Renewal Representative Resume

  • Very good English, Dutch and French skills
  • Very good English and Danish skills
  • Experience in software industry selling maintenance renewals
  • Previous sales experience (retail/phone/in person etc.)
  • Previous renewal sales experience (preferably in the tech industry)
  • Experience in B2B sales desirable
  • Oracle experience or similar IT services environment
  • Demonstrated proficiency with e-mail, Word, Excel, Internet and sales systems

Skills For Services Renewal Representative Resume

  • Demonstrates ability to meet deadlines
  • Demonstrates ability to suggest and implement continual improvements
  • Demonstrates ability to work in collaboration with others to achieve goals
  • Prioritize workload in order to meet ALL KPIs, goals and objectives
  • Effective written and oral communication in business French
  • Effective written and oral communication in business French and English

Skills For Account Management Renewal Representative Resume

  • 1) Good In Spanish (Both Verbal and Written)
  • Experience in negotiation oriented role
  • Influencing and negotiating Customer Focus
  • Negotiating and commercial management of designated Accounts
  • Managing the bid process through to closure
  • Ensuring client issues are escalated to the relevant parties within Oracle
  • Positioning the value of Support to customers

Skills For Customer Renewal Representative Resume

  • Working with designated Partner organizations on specific opportunities and renewals
  • Achieving established dollar and unit retention targets (by customer and by product)
  • Utilizing a renewal approach and contract structure built to encompass long-term needs and incorporate anticipated changes in organization strategy
  • Enable upselling customers on additional modules or cross-selling of other products
  • Track non- renewal, pending, and lost support contracts including reasons for cancelation
  • A successful and consistent track record of meeting and/or exceeding revenue targets

Skills For Spanish Maintenance Renewal Representative Resume

  • English speaking with either Dutch, French or Swedish being an advantage
  • Beginner to intermediate level of expertise using MS Excel, and MS Word
  • Sales affinity including competitiveness,
  • Work with Delivery, Bid Desk, Sales and Contracts to build the commercial offer for re-contracting
  • Provide internal customer service to all Sales department teams regarding renewal sales opportunities and renewal up-sell opportunities

Skills For Senior Maintenance Renewal Representative Resume

  • Credibility Attention to detail Decision Making
  • O Modern, energetic, global working environment
  • Work closely with existing Renewal Reps in Sub-Saharan Africa
  • Expert ability to serve as product and service advocate for the client building interest and awareness of client’s value proposition
  • Assist customers and Sales with support contract co-terming

Skills For Services Renewal Representative With German Resume

  • Maintain a positive, professional attitude towards customers and co-workers
  • Has knowledge of commonly-used terminology within the Cyber Security field
  • Beginner to intermediate use of Salesforce
  • Work in a high pressured, dynamic
  • Articulate and professional, enthusiastic attitude and a focus on results are required
  • Fluency in Italian and English essential (written & oral)
  • Drive the executive summary and approvals process
  • Knowledge of MCS and associated products and services, service life cycle and value proposition considered as an asset but not essential

Skills For Volume Renewal Representative Resume

  • Comprehension of the Oracle sales process/cycle and Business Practice policies
  • Understands business use of Oracle products, services and future directions
  • Assist customers directly by phone & email with license renewals by processing Forticare/Fortiguard contracts for both current and expired customers through Forticare support portal
  • Manage customer facing Renewal Live Chat application on with top of the line customer service
  • Responsible for the upsell of Forticare/Fortiguard subscriptions
  • Utilize Salesforce CRM system daily along with all necessary applications to manage and optimize sales of renewal opportunities
  • Document and track status of renewal inquiries and coordinate appropriate responses to ensure customer satisfaction

Skills For Renewal Representative Resume

  • Personal Drive Results orientation
  • Organizational sensitivity and awareness
  • Credibility, attention to detail
  • Personal Drive, results orientation
  • Constantly seek opportunities for selfdevelopments
  • Experience in sales, or related field. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures
  • Experience in sales or related area. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization

Skills For Maintenance Renewal Representative Resume

  • 2) Knowledge about Latin American Countries
  • 2) Can develop business relations with customers’ manager level individuals
  • Research to understand customer’s history
  • Prepare forecasts of maintenance renewal bookings
  • Energetic and dynamic team player with

List of Typical Responsibilities For a Renewal Representative Resume


Responsibilities For Maintenance Renewal Representative Resume

  • Drives automation through the Oracle store
  • Educates customers on business practices and any associated contractual implications
  • Perform contract maintenance as requested by Customers such as contact changes, address/site updates
  • Expert knowledge of the Support Renewal process and systems/tools
  • Professional, supportive cooperation with team members and internal customers
  • Able to work as a team player, is flexible and results driven
  • Receptive to change in a dynamic environment with a positive attitude and resilience

Responsibilities For Services Renewal Representative Resume

  • Self-starter, able to work independently with no or limited guidance. Accountable for individual results
  • Complies with Oracle internal Code of Ethics and Business Conduct
  • Address Procurement questions
  • Accurately forecasts business
  • Seeks customer satisfaction

Responsibilities For Account Management Renewal Representative Resume

  • Used to high volume work
  • Ensure the accuracy and timely submission of maintenance renewal quotes/invoices within assigned territory
  • Works as part of the Support organization contracts Renewals team
  • Arabic speakers essential

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