Regional Quality Manager Resume Sample

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Magdalena Buckridge
71827 Thiel Courts,  San Francisco, CA
+1 (555) 933 2397

Work Experience

Regional Quality Manager
07/2015 - PRESENT
San Francisco, CA
  • Provide quality-related support for the Northeast and Southeast Builder Centers
  • Gather and analyze transactional data and identify opportunities for improvement
  • Ensure all levels of management – Operations, Customer Service and Sales – are actively engaged in assessing and understanding quality-related data as well as taking ownership to define and implement all appropriate action steps
  • Supervise the Accounts Receivable function to ensure proper billing and collection
  • Conduct occasional field inspections of product, delivery and installation quality and provide feedback as needed. Gather/maintain data to ensure issues are being addressed and corrected in a timely manner
  • Develop relationships and provide feedback to all areas of the organization
  • Five or more years of experience in the following
Regional Quality Manager, NA & Asia Pacific
07/2012 - 02/2015
San Francisco, CA
  • Supports US Quality Strategy and Leads Quality Project Initiatives implementation within the Central region
  • Accountable for the Quality performance in the West Region as indicated by Customer Rejections, Customer Complaints and Net Promoter scores among other KPIs
  • Communicates Service Center compliance opportunities and supports action plans to address opportunities of KPIs including but not limited to Process Control Plan, Pallet Repair and Sort Audits, Plant Inspections, and Pest Control and Cleanliness program
  • Assists with review of investigation findings and insights to resolve quality issues, identification of key drivers and root causes, and driving improvements in the process. Supports cross-functional problem solving teams to ensure action plans and information is tracked and delivered properly to support commercial team engagements
  • Supports training plan development for all Operations, Sales, Customer Service, and Application Engineering departments on CHEP quality criteria training to assist with their interaction with Plants and Customers in Quality related issues
  • Maintains a visible presence within the region; develops relationships with all key stakeholder business groups to support customer centricity
  • Supports the maintenance of the CHEP ISO Quality Certification including the support of process improvement initiatives like Lean Thinking and Six Sigma
  • Establishes self as a corporate quality subject matter expert and organization partner
  • Demonstrates and ensures staff alignment with Airgas Safety Pledge and 12 Live Saving Rules
Eacr Regional Quality Manager
06/2008 - 02/2012
Phoenix, AZ
  • Exemplifies, promotes and develops safe work behaviors. Provides direct coaching to improve associates safety behaviors resulting in an improved safety culture
  • Ensures all applicable regulatory (OSHA, FDA, DOT, EPA) requirements are met and applicable training and recordkeeping is performed to meet departmental and location deadlines
  • Ensures compliance with all Specialty, Medical and Food Gas Standard Operating Procedures and ISO requirements
  • Demonstrated ability as a highly motivated individual who performs exceptionally well in a leadership capacity
  • Demonstrated ability to work independently and under some pressure to meet deadlines
  • Ensure all levels of management -- Operations, Customer Service and Sales -- are actively engaged in assessing and understanding quality-related data as well as taking ownership to define and implement all appropriate action steps
  • Under guidance of Manager-QA/HSE support 3rd party pre-audit preparation and coordination; participates in audit, root cause analysis, corrective action implementation and follow-up for multiple sites
  • Act as primary resource for multiple lab/offices on quality issues
  • Provide Quality training and support implementation of the Global Management System (GMS) at multiple sites


Walla Walla University
2002 - 2007
Bachelor's Degree in Engineering

Professional Skills

  • Exceptional problem solving and analytical skills with the ability to make quick and appropriate decisions. Proficient at multitasking and prioritizing
  • Experience in customer support / communication role demonstrating effective customer skills in all areas of communications
  • Strong analytical, problem-solving, and root cause analysis skills
  • Strong communication, analytical, time management and organizational skills
  • Analytical, Problems Solving skills and Systematic thinking
  • Computer skills in word processing, spreadsheets, and databases
  • Good skills in English (oral and writing)

How to write Regional Quality Manager Resume

Regional Quality Manager role is responsible for english, manufacturing, organizational, training, auditing, analysis, planning, reporting, design, research.
To write great resume for regional quality manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Regional Quality Manager Resume

The section contact information is important in your regional quality manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Regional Quality Manager Resume

The section work experience is an essential part of your regional quality manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous regional quality manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular regional quality manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Regional Quality Manager resume experience can include:

  • Coaching, Mentoring, Teaching skills
  • Assist in developing and improving skills/competencies in the manufacturing plants
  • Construction experience in the construction industry, preferably with quality leadership experience
  • High level interpersonal and leadership skills with capability to influence, coach, and partner across multiple levels and locations of the company
  • The ability to work effectively on an independent basis and as part of a team
  • Work very effectively in a highly dynamic, fast-paced, results-driven, hands-on team environment with continuous challenges

Education on a Regional Quality Manager Resume

Make sure to make education a priority on your regional quality manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your regional quality manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Regional Quality Manager Resume

When listing skills on your regional quality manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical regional quality manager skills:

  • Proven, strong problem solving ability with attention to root cause
  • Work with personnel at all levels to effectively and efficiently manage the program QC Plan
  • Manufacturing and Quality experience, especific in Problem Solving methodologies (6 Sigma Master Black Belt, Shainin / Red X Master, 8D´s, etc.)
  • Working experience within quality in a manufacturing environment
  • Skilled in using and training quality tools (i.e. Ishikawa Diagrams, 5-Whys, 8D, Gage R&R, FMEA, SPC, etc.)
  • Demonstrated understanding of quality assurance in an FDA-regulated environment

List of Typical Experience For a Regional Quality Manager Resume


Experience For Regional Quality Manager Resume

  • Laboratory experience with 5 years in managerial position
  • 7) Monitor outcomes of root cause analysis, corrective action and effectiveness checks
  • Responsible for creating and maintaining a Food Safety culture by training, postings, site tours
  • Accountable for setting up and maintaining systems to improve plant hygiene, environmental program and GMP
  • Maintain and update local quality policies and procedures, and verify that the most current documentation is being utilized in the operation at multiple sites
  • High level of computer literacy with Microsoft Office software. Proficient in developing spreadsheets and presentations
  • Provide training, education and support as requested for food safety, quality assurance and regulatory compliance to EM’s
  • Coordinate and track external and internal proficiency testing; conduct inspections; ensure corrective action

Experience For Regional Quality Manager, NA & Asia Pacific Resume

  • Provide leadership within the region for LabCorp quality programs including the implementation of policies and systems
  • Act as a resource for Laboratory Operation and supporting function to increase efficiency, reduce defects and increase quality
  • Oversee, conduct and coordinate Quality/Process Improvement/Problem resolution training
  • Coordinate Pharmaceutical Technical Complaint (PTC) handling and temperature deviations
  • 4) Provide guidance for laboratories in implementing policies with respect to regulatory and accreditation requirements
  • 6) Formulate responses to accreditation and regulatory citations, nonconforming events and complaints
  • 9) Collect summary data for management reports regarding quality indicators, internal and external audit outcomes, and complaints
  • 10) Provide and ensure training for LabCorp quality policies and procedures

Experience For Regional Quality Manager North Resume

  • Assist plant leadership with quality issues, helping to identify root causes, evaluate findings, and implement corrective actions
  • Manages all customer complaints (all grades), quality surveys and non-conformance matters identified during audits
  • Perform and report internal and 3rd party audit results to support laboratory accreditations at multiple sites
  • Interact with market leaders, other departments, and the community to promote Humana programs and strategic initiatives. Implement these in Quality area to align with Humana’s programs and strategy
  • Continually improve the capability of the Quality organization through ongoing development activities and identification of talent to promote functional bench strength. Ensures deployment of Eaton’s quality functional excellence tool set and provides input to development plans for functional reports
  • Demonstrated history of successful change implementation with the ability to embark the organization into the quality transformation
  • Experience with ISO 9001 certification and audit procedures
  • Travel of up to 25% required
  • Working knowledge of quality system requirements including documentation practices, validation practices, corrective action/preventive action (CAPA) practices, and auditing practices

Experience For Eacr Regional Quality Manager Resume

  • Ensuring regular communication by holding regularly scheduled Quality meetings/conference calls; serving as a liaison to Quality Director; and responding to quality issues
  • Strong written and spoken English skills are required
  • Directly responsible for ensuring compliance of the centralized Bodycote Quality System (BQS) to nationally recognized standards including NADCAP, AS9100 and AMS2750
  • Assist the sites as requested in the implementation of Bodycote Quality System (BQS) and/or auditing as requested
  • Acts as a technical expert within Bodycote ADE on 3rd party and customer specification and requirements, as well as guidance to sites on compliance
  • Review customer proposals, requests for quotations and/or purchase orders, including changes, to determine quality requirements, and insure their input into internal planning
  • Establish/maintain relations with customer representatives in quality related activities, including source inspection, audits and process surveys and being on-site as needed

Experience For Regional Quality Manager SH Resume

  • Meet with both 3rd party and high level customer representatives to discuss compliance and/or escape issues. Thorough training and experience in Root Cause Corrective Action and ability to apply corrective actions system-wide
  • Maintains a strong working relationship with assigned EM’s
  • Ensure laboratory practices are in compliance with the CAP, CLIA and Good laboratory Practice
  • Responsible for directing and managing the quality assurance team and promoting a rigorous quality culture
  • Provide leadership for developing and directing Quality Assurance and Quality improvement initiatives for all products and processes
  • Responsible to manage quality systems and related processes, procedures and standards as required by our customers ensuring conformance to requisite standards
  • Correspond with customer concerns and issues promptly and professionally

Experience For Asia Pacific Regional Quality Manager Resume

  • Lead the DEEDS staff and cross functional teams to build a Quality culture to meet all Customer expectations
  • Assist site Quality Managers/Inspectors in the development, qualification and/or revisions of weld WPS’s, WPQ’s and company quality program
  • Listen to employees and supervisor’s suggestions, complaints, problems, safety concerns and recommendations. Evaluate each and devise and implement a plan of action based on that evaluation
  • Experience in a welding/mechanical inspection QA/QC role within the petrochemical/construction industry
  • Conducts first party audits; reviews and appraisals for EM’s and certain suppliers in accordance with Pinnacle Foods policy and procedures

Experience For Senior Regional Quality Manager Resume

  • Is accountable to provide direct support to EM’s for startups and new product production by establishing food safety and quality assurance programs aligned to Pinnacle Foods EM management systems
  • Provides assistance and support for continuous improvement of both quality and costs
  • Establishes and maintains documentation relevant to food safety and quality for assigned EM’s
  • Supports supply chain activities related to EM’s as necessary
  • Establish and maintain Quality Management and Regulatory Affairs procedures and activities
  • Assure overall quality of services rendered to laboratory clients within the region
  • Act in a proactive manner in the identification and rapid resolution of problem issues which adversely affect LabCorp quality of services
  • Promote a culture of quality through communication and increased quality awareness

Experience For Regional Quality Manager Resume

  • Assist with Corporate Quality initiatives
  • Act as the management representative in Regulatory audits and inspections
  • Facilitates all necessary processes with all involved internal functions and external partners to ensure CSL products are reaching the distributor markets in full compliance with relevant quality standards
  • Ensure and organize that the appropriately reviewed and signed Quality Agreements and Confidential Agreements are in place with each collaboration party (e.g. distributor)
  • Inspection of manufacturing locations to verify program compliance to meet ADM, regulatory and customer requirements
  • Develop Quality procedural documentation (SOPs) in accordance with CSL policies and procedures
  • Provide support to quality audits

Experience For Regional Quality Manager Resume

  • Coordination of quality deviations in ECI (participation in Quality deviation Meetings and discussions)
  • Coordination of Change Requests
  • Support the selection of qualified Quality staff at the distributor/agent. Ensure appropriate, relevant and timely training of Quality functions on adherence to all applicable CSL Behring policies/ procedures and guidelines
  • Accountable for the implementation of Food & Feed Safety Management programs (including PRP and HACCP) in line with Cargill and certification (FSSC 22000, GMP+…) requirements
  • Reduce repeat customer complaints by analyzing trends, drive root cause analysis investigations and maintain records for the customer incident management process
  • Excellent communication skills and ability to work successfully in a collaborative team environment
  • Strong knowledge of quality and hygiene regulations; HACCP and CI process
  • Ensure effective management of quality risk
  • Ensure effective deployment of quality systems

Experience For Regional Quality Manager, NA & Asia Pacific Resume

  • Coordinating and tracking external and internal proficiency testing; conducting internal audits
  • Overseeing quality monitoring metrics for the assigned Region, including root cause analysis and reviewing of corrective action and preventive measures
  • Prepare and own customer audits including preparation and follow up actions
  • Support Product and Customer Specification Management
  • Accountable for up-to-date customer FSQR related information available
  • Prepare and own internal and external audits and ensure close out of actions arising from these audits ensuring certifications are maintained for all plants in the region

List of Typical Skills For a Regional Quality Manager Resume


Skills For Regional Quality Manager Resume

  • Troubleshoots equipment issues at all facilities and performs repairs to equipment as knowledge, skills and abilities allow
  • 2 Job Specific skills and abilities
  • High level of communication skills in both written and spoken format
  • Ensure effective assurance (including reporting) of APAC management system performance
  • Demonstrated understanding of plasma center operations
  • Build good working relationships with task order leadership and actively participate in management process
  • Knowledge and experience about process engineering and production required
  • Organized, attentive to detail and able to prioritize and handle multiple projects with competing deadlines

Skills For Regional Quality Manager, NA & Asia Pacific Resume

  • +7 years of experience in the related field in an automotive manufacturing environment
  • Professional working experience in Quality Management in a multinational innovative pharmaceutical company
  • Management experience, working in a matrix organization
  • Experience in developing action plans to support resolution
  • Experience in understanding metrics and KPIs
  • Experience in producing SOP’s, work instructions, and quality criteria or specifications

Skills For Regional Quality Manager North Resume

  • Proficient in Word, Excel, Minitab and Power Point and making effective customer communication presentations
  • Leadership experience in a manufacturing facility at a Fortune 1000 organization
  • Familiarity with Good Manufacturing Practices (GMP), and ISO requirements for laboratories
  • Eight (8) years of manufacturing experience, with 3 in quality specifically
  • Or more of health care experience
  • Experience in Quality Assurance/Control
  • Experience in TQM, ISO/QS 9000 ISO Assessor Certification, SPC

Skills For Eacr Regional Quality Manager Resume

  • Proven ability to work collaboratively with a wide range of functional areas
  • Relevant experience
  • Project management experience in a matrix structure
  • Prioritise tasks, use knowledge and initiative to problem solve promptly
  • Commercial engagement experience for issue resolution
  • Experience in the creation, implementation and execution of a quality plan.
  • Demonstrated ability to influence others and lead cross functional teams
  • Experience in Automotive, Automotive Systems, Electrical or Battery Systems
  • Proven ability to initiate and implement change throughout an organization

Skills For Regional Quality Manager SH Resume

  • Demonstrated knowledge of LEAN Principles and how they apply to Manufacturing
  • Extensive experience in a relevant industry
  • Previous Experience as a Quality manager for a large contract with multiple sites or a regional Quality management position
  • Experience with ISO9000 quality system requirements is desired
  • Project management experience in a team environment
  • Writing and reviewing quality SOP and working instructions

Skills For Asia Pacific Regional Quality Manager Resume

  • Maintaining and coordinating communications between laboratories in the Region, providing assistance where indicated on quality assurance related issues
  • Assuring laboratories within the Region remain inspection ready by inspecting processes and practices at each location
  • Understanding the business and business concepts
  • Auditing qualifications in food safety, quality and environmental systems
  • Overseeing the implementation and maintenance of standardized protocols and best practices throughout the assigned region
  • Assuring all staff within the Region have proper credentials for the work they perform
  • Monitoring use of MasterControl document management system
  • Driving execution and implementing across site initiatives

Skills For Senior Regional Quality Manager Resume

  • Assuring all laboratories within the region maintain current federal, state and local licensure and accreditations, as applicable
  • Training at manufacturing locations
  • Assisting in preparation of summary response for proficiency testing failure and/or adverse outcome of any agency inspection, audit or complaints
  • Providing continuing education programs for staff development in the areas of quality control, quality assurance, CLIA regulation and LabCorp policies
  • Visit manufacturing facilities to provide training and internal auditing of all quality improvement programs
  • Leader of the project quality culture through promoting, recognizing, and rewarding positive quality
  • 2) Facilitate and expedite the handling of customer complaints including large and complex complaint situations, to insure optimum resolution
  • Contribute in a team environment through developing positive working relationships that are based on trust and integrity

Skills For Regional Quality Manager Resume

  • Builds and executes quality programs specific to customer needs through aligning program management, product engineering, and supplier quality
  • Basic Product & Process Knowledge in manufacturing, door manufacturing is especially desirable
  • Works collaboratively with Procurement, Purchasing and Product Development with regards to new and existing products produced at EM’s
  • Write One Point Lessons and develop materials to aid in QC Technician job performance within the region, including the delivery of QC/QA training as necessary
  • Promotes safe working conditions and practices during plant visits
  • Responsible for training of external personnel in Quality relevant matters (e.g. PTC handling, temperature deviations etc.)
  • Responsible for compliance with reporting deadlines for deviations/complaints reporting as laid down in relevant SOPs /policies and regulations

Skills For Regional Quality Manager Resume

  • Advanced understanding of QA/QC approaches, methods, management, and responsibilities
  • Consult with local management in determining best measures of project efficiency
  • Consult with local management in determining root causes for non-conformances to QA/QC Plan and to customer contractual requirements
  • Overall areas of responsibility include performing routine and pre-audits of facility Quality Management Systems
  • Comprehensive understanding of ISO 9001:2008
  • Willingness to attend international coordination and reporting meetings outside of office hours
  • Knowledge in current European regulatory and GMP legislations and guidelines; Understanding of regulatory & quality system

Skills For Regional Quality Manager, NA & Asia Pacific Resume

  • Knowledge of food safety and quality systems in a manufacturing environment
  • General Knowledge and understanding of ISO 9000
  • Apply principles of logic or scientific reasoning to a wide range of intellectual, complex, and practical problems
  • Strategic thinking, ability to develop and drive a concept through to completion
  • Expert in Problem Solving methodologies (6 Sigma Master Black Belt, Shainin / Red X Master, 8D´s, etc.)
  • Measure the quality and delivery accuracy while providing feedback to the operations
  • Establish and maintain defect free handling procedures for all sites in the region
  • Proficient in the Microsoft Office suite, and is able to use Enterprise Resource Planning (ERP) and associated software efficiently

List of Typical Responsibilities For a Regional Quality Manager Resume


Responsibilities For Regional Quality Manager Resume

  • Well-developed database and spreadsheet experience. Solid financial reporting acumen. Strong overall computer literacy
  • Proven experience in the Automotive industry in quality areas
  • Able to travel 50% - 80% of the time and valid driver’s license
  • Clinical management experience in dialysis (for example as Clinical Manager, Area Manager, Education Coordinator, Director Operations)
  • Accountable for adequate monthly reporting for the region and providing updates to the business via regular benchmarking reports

Responsibilities For Regional Quality Manager, NA & Asia Pacific Resume

  • Shares responsibility in maintaining facility, product and source permitting
  • Shares responsibility in maintaining source water quality
  • Shares responsibility for assuring implementation of DS services (DSS) Quality Standards for co-packer operations
  • Manage nonconformities and CAPA system including
  • Develop and maintain quality metric reporting systems to enable plants to track key metrics at the necessary frequency with minimal effort
  • Ensure Quality network is established to manage risk and share learning

Responsibilities For Regional Quality Manager North Resume

  • Lead the development and deployment of the Quality strategy for a subset of the Hydraulics Americas Region, ensuring alignment with Global Hydraulics Group
  • Drive, intelligence, and high expectations of getting results through self and team
  • Ensure accurate business records in appropriate systems are kept
  • Maintain customer communication material on quality systems and act as the point person for communication to selected customers on FSQR related topics
  • Manage the certification documentation and make it available for inquiries
  • Performs DS Services Audits biannually
  • Assist in the execution of plant corrective actions
  • Develop plant level Key Performance Indicators (KPIs) for product & package quality

Responsibilities For Eacr Regional Quality Manager Resume

  • Performs monthly review with plant personnel to include KPI review, customer complaint trends, and process control issues and 5S activities
  • Facilitates self-directed sales/branch audit process
  • Assist in obtaining International Bottled Water Association (IBWA) Certified Plant Operator (CPO) certification and plant Safe Quality Food (SQF) Certification (where applicable)
  • Monitors implementation of Hazard Analysis of Critical Control Points (HACCP)
  • Perform co-packer and Primo Water audits annually as needed
  • Participates in new product development initiatives as required
  • Advises Directors of Production on technical/quality issues, updates on technical/regulatory requirements
  • Shares responsibility for implementation support of FDA Food Safety Modernization Act (FSMA) requirements and regulations for internal DS Services production locations

Responsibilities For Regional Quality Manager SH Resume

  • Thorough understanding of 5S process; water treatment process and science
  • Knowledge of budgetary applications and cost awareness operations
  • Successfully obtain IBWA CPO and SQF practitioner status
  • Qualify, appoint, and indirectly oversee local Quality Supervisors
  • Support Quality and Production Operations in Shelbyville, Asheville and Mount Holly
  • Part of the AF-Shelbyville Leadership Team
  • Direct reports include Shelbyville Sr. Quality Engineer and Quality Engineer; Quality Manager/Coordinators in Asheville and Mount Holly

Responsibilities For Asia Pacific Regional Quality Manager Resume

  • Understand customer feedback and ensure quality metrics are in alignment with customer perception
  • Improve key business metrics of cost, quality, productivity and processes by implementing and supporting lean, continuous improvement and systematic problem solving activities
  • Provide training, coaching and monitoring of organization’s problem solving efforts
  • Develop, implement, and maintain programs for identifying, collecting, analyzing, and reporting quality and reliability data, and interpreting results or trends
  • Perform data mining and data manipulation to provide pertinent reports in support of improvements

Responsibilities For Senior Regional Quality Manager Resume

  • Utilize the problem solving methodologies and tools as required to conduct analysis, identify root causes, develop corrective action and verify effective closure and removal of issues
  • Anticipate potential barriers and take actions to avoid negative impact to project deliverables, timing and budget
  • Establish structure for governing quality delivery in APAC business
  • Coordinate actions across multiple plants and across functions as necessary to achieve objectives
  • Influence cross-functional teams and lead peers to resolve barriers across multiple plants
  • Review technical publications, articles, and abstracts to stay abreast of technical developments in industry
  • Utilize the QMS to continually improve and attain both tactical and strategic goals

Responsibilities For Regional Quality Manager Resume

  • Quality Operations Management (50%)
  • Embed and support delivery of the global quality objectives
  • Drive improved visibility of quality and the value it brings to the business
  • Management of APAC corporate quality resource(s)
  • Support delivery of APAC stakeholder communication plan through regular interface with leadership

Responsibilities For Regional Quality Manager Resume

  • Support deliver of APAC quality tenders as required
  • Facilitate and manage 3rd party certification arrangements and subsequent actions
  • Provide independent review and where required investigation of major quality and technical incidents
  • Provide operational support to key contracts as agreed with senior management
  • Reporting to laboratory Management, at the level at which decisions are made on laboratory policy, objectives, and resources on the performance of the quality management system and any need for improvement

Responsibilities For Regional Quality Manager, NA & Asia Pacific Resume

  • Maintaining knowledge of Federal, State, and Local requirements of certifying and accrediting agencies by reviewing regulation, publications and other resources necessary to remain current
  • 1) Promote a culture of quality
  • 2) Partner with laboratory leadership to develop quality goals and objectives
  • 3) Ensure all laboratories within the assigned area(s) maintain current federal, state and local licensure and accreditations, as applicable
  • 5) Audit laboratories to identify quality issues, nonconformities and opportunities for improvement

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