Product Quality Manager Resume Sample

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Nicholaus Reynolds
591 Ara Passage,  Phoenix,  AZ
+1 (555) 337 7296

Work Experience


Product Quality Manager
12/2015 - PRESENT
New York, NY
  • Acting as a strong ambassador for quality in the Global Leadership Teams
  • Leading and coordinating customer claims and projects impacting multiple plants and impacting multiple customers
  • Leading and implementing customer specific requirements across multiple plants to drive consistency within plants
  • Drive utilization and consistency of Core Quality Tools and implementation of lesson learned across multiple assembly lines and plants
  • Interface with Global Key Customer Focus Quality Leaders to driving quality performance for key customers
  • Interface to the Global Supplier Quality Organization regarding coordinating supplier issues impacting multiple plants
  • Drive Quality KPIs Improvements with the plant leadership
  • Provide Key inputs to the overall Hydrostatics Quality Strategy
Product Quality Manager / Technical PM
01/2011 - 11/2015
Houston, TX
  • Participate into Plant and BU/Divisional Quality Management Review
  • Coach and mentor less experienced engineers; check the quality of their work and help them resolve problems
  • Process improvement and execution
  • Extraordinary ability to build relationships; clear, consistent communication; data-driven and results-oriented; enthusiastic and motivated
  • Industry experience in one or more of the following disciplines: New Product Introduction / Design Engineering / Manufacturing
  • Direct experience leading functional teams and/or projects (ME, EE, TE, DFX or other)
  • Educates and coaches other teams for improvement projects using Lean Six Sigma methodology
  • Participates in developing, implementing and maintenance of process quality control plans for products
NPI Product Quality Manager
01/2006 - 11/2010
Chicago, IL
  • Drive risk analysis for customer for non-conforming product or Quality issue
  • Drive the Quality issues resolution and prevention using 8D and Lean 6 sigma
  • Consistently set the yearly Quality Objectives and assess the achieved performance together with Global Supply Chain Quality and Industrialization teams
  • Close and direct communication between the Quality Management of business and Global Supply Chain side by facilitating regular meetings
  • Challenge, suggest and improve product and process change notices for efficient implementation to improve customer satisfaction
  • Quality Antenna for Customer Complaint management process
  • Evaluate and validate corrective/preventive actions implemented
  • Strong hands on experience in Lean Six Sigma and/or Quality Tools and Methods
  • Strong analytical and data analyses skills. Proficient in Microsoft Excel and other analytics applications (i.e.: Minitab)

Education


University of Wisconsin-Richland
2002 - 2006
Engineer's Degree in Engineering

Professional Skills


  • Successfully launched new products in Contract Manufacturer and ODM setup. Proven bottom line project management experience and influencing/negotiating skills
  • Possess strong compliance mind-set, demonstrated interpersonal skills, including leadership and coaching, motivation, communication and negotiation
  • Committed to continuous learning and development of personal skills; encourages others to continually develop skills
  • Strong Problem Solving Skills, including knowledge of problem solving methodologies and tools
  • Excellent communication and interpersonal skills in interfacing with customers, suppliers and internal technical groups
  • Work across boundaries; demonstrated interpersonal, relationship building and leadership skills
  • Project management skills experience

How to write Product Quality Manager Resume

Product Quality Manager role is responsible for manufacturing, reliability, leadership, microsoft, security, retail, training, auditing, purchasing, compensation.
To write great resume for product quality manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Product Quality Manager Resume

The section contact information is important in your product quality manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Product Quality Manager Resume

The section work experience is an essential part of your product quality manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product quality manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product quality manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Product Quality Manager resume experience can include:

  • Strong technical ability, excellent organizational skills, great communication skills, and motivation to achieve results in a fast-paced environment
  • Strong communication skills and passion to learn and adapt to a dynamic environment
  • Effectively communicated and socialized findings of analyses with product teams, stakeholder committees, and larger organization including Senior Management
  • Ensure both operational knowledge and technical skills are maintained and compliant against individual training requirements
  • Project management experience and a deep understanding of problem solving tools including design of experiments, root cause analysis, and statistical tools
  • Experience in either Manufacturing or the development of consumer electronics

Education on a Product Quality Manager Resume

Make sure to make education a priority on your product quality manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product quality manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Product Quality Manager Resume

When listing skills on your product quality manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical product quality manager skills:

  • Global mindset and excellent communication skills to efficiently communicate across all levels in the organization
  • Team leadership skills in addressing complex and diverse issues
  • Prior management/leadership experience and working in a matrix environment
  • Prior work experience in vaccine and/or packaging environment
  • Demonstrated experience implementing quality management principles and concepts and
  • Moderate to advanced computer skills with Microsoft Office, Lotus Notes, SAP, Mini-tab, etc

List of Typical Experience For a Product Quality Manager Resume

1

Experience For Product Quality Manager / Technical PM Resume

  • Experience in electro-mechanical products in high volume manufacturing
  • Experience in quality control and process control in manufacturing environment
  • Lead or participated in customer journey mapping or user experience research and represented the voice of customer
  • Demonstrate and promote EHS leadership behavior, ensuring that all MSD site activities are carried out in accordance with SHE requirements
  • Experience in consumer electronics manufacturing
  • Training :Training new comers on the product and tools
  • Update the control plan and any other concerned document (quality monitoring tools/records) following product/process modification or problem solving
  • Support concurrent engineering efforts by participating in design development projects representing quality assurance and customers and consumers
2

Experience For Product Quality Manager Industrial Power Control Resume

  • Product Team Relay :Solving, centralizing and following all the product related issues and updates (privileged link with product tech. teams in London)
  • Participate in auditing process and ensure its smooth running and follow-up
  • Team Support : Centralizing and sharing the best practices of the team/countries in order to harmonize the practices countrywide
  • Knowledge of reliability methods and quality sampling methodologies
  • Lead QC team and drive incoming inspection improvements
  • Conduct root cause analysis on product quality issues, identify trends, and communicate with Engineering/R&D on a regular basis
3

Experience For NPI Product Quality Manager Resume

  • Provide guidance to the partner on conducting investigations of batch rejection, atypical events, customer complaints, etc. where warranted
  • Contribute to the product activities according to APQP requirements
  • Ensure link between product/process FMEA and monitoring plan
  • Participate to Design reviews including suppliers ones and challenge the Design
  • Ensure that any change request (ECR/PCR) is managed according to the internal (ECR/PCR) procedure and update the quality related documents accordingly
4

Experience For Product Quality Manager Novecare Resume

  • Support Quality and Purchasing activities related to initial samples delivered by suppliers
  • Lead the pre-FAI and FAI (Internal or/and Customer). In case of non conformity, open and lead corresponding Project QRQC or PDCA-FTA
  • Technical systems knowledge related to computers
  • 30-35% international travel required
  • Developing dashboards and presentations to display critical, actionable information and efficacy learner access data in a highly visual way that is consumable by a range of stakeholders, helping to drive organizational transparency around quality levels in support of Pearson’s commitment to efficacy and continuous improvement
  • Evangelized and lead projects to drive product, process, and service improvements
  • Completed analyses across a range of quality metrics such as customer engagement, support incidents, product usage, reliability, stability, and more
  • Direct and execute both short term and strategic studies regarding production cost optimization, production capacity utilization, information and material flows..
5

Experience For QA Product Quality Manager Resume

  • Define, propose, implement and follow up the department’s budget, objectives, policies and procedures
  • Ensure adequate oversight and review of Deviations, Investigation reports and the assessment of assigned CAPA’s and timely follows up with contract manufacturers as needed to ensure effective resolution
  • Support plants with product specific approvals of lines and production equipment (MSA, GR&R, Control Plans, PFMEA’s), PPAP release; product release at series production line; product/process audit, Run at Rate, two-day production with customer, definition of rework processes and line relocation
  • Experience in high volume consumer electronics manufacturing
  • Develop and continuously improve Oculus’ Quality Management System
6

Experience For Product Quality Manager Resume

  • Objectively assesses suppliers manufacturing and quality systems to ensure that they meet HEB standards for safety and quality and manufacture products that meet specifications and customer expectations
  • Trained and follows established procedures for projects when assigned; team oriented with many stakeholders; works with leader to stop projects when standards are not met
  • Recognized as being knowledgeable in assigned business categories for product development, supplier management, food/product safety and quality; builds an effective working relationship with the leader; demonstrates commitment to growing category knowledge; ensures effective, timely communication to the manager on issues of importance
  • Demonstrates product knowledge for products within assigned categories. This includes understanding of key product attributes, critical process control points for product safety and quality and key regulatory requirements related to assigned categories
  • Collaborate with 3rd party service providers on product requirements and facility assessments to ensure regulatory compliance and H-E-B quality standards are met
  • Builds professional working relationships with suppliers and is effective at holding suppliers accountable to HEB standards; communicates effectively with suppliers; responsible for ensuring that effective, timely corrective actions are put in place by the supplier
  • Knowledgeable in prerequisite programs which include integrated pest management, GMPs, allergen control programs, prevention of foreign material contamination, master sanitation programs, and preventative equipment maintenance; effective in assessing the approach, deployment and results of supplier prerequisite programs
7

Experience For Product Quality Manager / Technical PM Resume

  • Conducts risk assessments to determine the level of risk associated with suppliers, products and projects; follows OBQA procedures and forms when conducting risk assessments; effectively communicate potential or realized risk to leader
  • Maintains strong working relationships with team members in assigned product categories
  • Identify and communicate opportunities for category improvement as a result of emerging industry trends and threats in the areas of product safety and quality
  • Leads in the areas of work processes, category management and decision making
  • Acts as a voice of the Business and Product Quality to ensure the necessary quality measures for the products are identified, noted and completed with respect to all requirements
  • Develop Product Quality Plan and ensure its execution at suppliers
8

Experience For Product Quality Manager Industrial Power Control Resume

  • Subject matter expert for all things quality including Quality Plans, FMEA’s, auditing, corrective and preventative actions, and sampling methodologies for IQC, assembly, and OQC
  • Industry experience in one or more of the following disciplines: Product Quality / Service Quality / Manufacturing Operations / Design Engineering
  • Demonstrated capability with quality statistical techniques including SPC, sampling AQL’s, and measurement system analysis
  • Overall responsibility for leading product quality improvements in production, suppliers and customers
  • Ownership of the NCM and MRB processes
9

Experience For NPI Product Quality Manager Resume

  • Lead analysis of defect data (NCM, RMA and DOA) and CAPA creation / resolution and maintain records as specified by the Align quality system
  • Interface with other functions on supplier related defects
  • Provide support in establishing a program of calibrated Quality oversight based on the product type, capabilities, and quality and compliance performance of the external party/partner
  • Gap remediation plans, Quality Risk Management data inputs, and data integrity gap assessments
  • Receive and share Quality Alerts and Quality Bulletins with EP/ExP
10

Experience For Product Quality Manager Novecare Resume

  • Closely collaborate with appropriate business/operations and technical areas to achieve MMD and Merck/MSD objectives
  • Manages operationally a network of Product Quality Engineers
  • Set product quality targets
  • Lead the product quality activities
  • Ensure the product interface with Customer/Siscos for all Quality related matters
  • Represent the product in the Quality network and the Quality network inside the project
  • Monitor and control the conformity on Development processes versus the APQP requirements
  • Monitor and report the product quality KPIs and propose a recovery plan in case of deviation

List of Typical Skills For a Product Quality Manager Resume

1

Skills For Product Quality Manager / Technical PM Resume

  • Strong technical knowledge in consumer goods
  • Spoken communication skills to lead others
  • Demonstrates commitment to effective and efficient work results; implements best practices and is an early adopter of continuous improvement actions
  • Experience with statistical concepts including SPC techniques, hypothesis testing, DOE, and sampling plans
  • Direct experience managing functional engineering and manufacturing teams
  • Competent in analysing complex product, production and testing issues and have demonstrated scientific problem solving capabilities
  • Ownership or a key contributor to Quality Assurance, Safety / Risk, Trials, Reliability, Verification and Validation following transfer to SEA
2

Skills For Product Quality Manager Industrial Power Control Resume

  • Experience in an automotive development or manufacturing environment
  • Technical experience supporting high volume consumer electronics, preferably in handheld phones
  • Significant experience, including managerial, required
  • Significant experience with problem solving tools, both internal and external customer
  • Experience in developing Quality Initiatives aligned to customer & IATF quality requirements
  • Experience in leading continuous improvement projects (Six Sigma, Lean)
  • A strong technical capability with Dyson products and the ability to determine the right technical direction when quality issues arise
  • Demonstrates product knowledge for products within assigned categories. This includes
3

Skills For NPI Product Quality Manager Resume

  • Significant experience in a design and / or quality role, preferably within a regulated industry
  • Knowledge and experience with quality standards (e.g. ISO9001, TS16949, ISO13485)
  • Strong background in product development / introduction, preferably from a regulated industry
  • Seven (7) years of experience in quality and/or regulatory in the Pharmaceutical industry
  • Drive process development, optimization and validation
  • Min 5 years of experience in quality management or process development of mechanical, electronic products/components
  • Experience as a leader in Compliance or Quality field
  • Experience in the Pharmaceutical or related industry
4

Skills For Product Quality Manager Novecare Resume

  • Manufacturing or Quality Assurance experience
  • Experience in operations and quality management
  • BS or equivalent experience required
  • Acts as a resource for colleagues with less experience within own discipline; can provide minimal guidance on issue resolution and act as SME
  • Understanding of design thinking / user centered design principles
5

Skills For QA Product Quality Manager Resume

  • Defining quality Milestone inputs and representing Quality at milestone meetings
  • Understanding of the application of quality assurance standards in manufacturing
  • Understanding of Quality standards and systems including Statistical Process Control and other quality measurements
  • Maintaining a Product Quality Plan for each product
  • Ensuring robust transfer into production
  • Working knowledge of in APQP process and ISO/TS16949
6

Skills For Product Quality Manager Resume

  • Working knowledge of quality and statistical tools and methods
  • Willing to travel domestically to vendor sites
  • Project managing Category Quality deliverables, including resolution of quality issues, and reporting on status
  • Relevant training and/or certification in the following areas: HACCP, GMP, Food Microbiology,
  • Internal Quality Auditing, Statistical Process Control, Regulatory Training, Food Protection
  • Formal quality training / certification - six sigma, ISO standards etc
7

Skills For Product Quality Manager / Technical PM Resume

  • Potential for career growth within an expanding QA team as well as other areas
  • Design, develop and implement cutting edge quality inspection tools
  • Own and drive key operational metrics including yield and UPH to ensure complete ramp readiness
  • Monitor Outgoing Quality Control (OQC) and Customer Audit (CA) processes at OEM sites
  • Drive on-going product improvements with OEM partners
  • Support AppleCare Service & Engineering on specific requests
8

Skills For Product Quality Manager Industrial Power Control Resume

  • Lead and influence throughout the organization, with every level of personnel (including senior leadership)
  • QP training and/or qualification an advantage
  • Knowledge of Dyson products, suppliers, people and processes
  • High degrees of empathy and common sense
  • An open mind, flexibility, ability to handle ambiguity
  • Travel by car or airplane domestically or internationally with extended overnight stays (20%)
  • Lift up to 20 lbs in a regular basis
  • Closely collaborates with appropriate business/operations and technical areas to achieve the Company’s objectives
  • Influence design decisions that affect the performance of a new unreleased product
9

Skills For NPI Product Quality Manager Resume

  • Identify key risk for overall product’s functional dimensional and cosmetic excellence, quantify problem and direct studies to implement improvements as appropriate
  • Interact with cross functional teams that include engineering, marketing, operations and reliability to understand new product’s field performance
  • Develop and implement new technologies and test to enhance product quality
  • Ensure operational technical readiness for all phases of the introduction cycle
  • Provide regular VP level communication of technical health of program
10

Skills For Product Quality Manager Novecare Resume

  • Leads Weekly product improvement forums
  • Extensive knowledge of Quality tools and statistical techniques required
  • Quality tools (QRQC, 8D, PDCA FTA, FMEA, Audit, etc.)
  • In Quality (Project, Warranty, Production)
  • Knowledge of quality and reliability concepts, supplier management, and general manufacturing operations. An area of expertise such as a specific process, material or industry is key to show depth of knowledge base. Strong technical skills, i.e. problem solving, issue root causing, analytical skills
  • Seven to ten years’ experience as a Product Compliance and/or Quality leader
  • Innovation, integrity and attention to details

List of Typical Responsibilities For a Product Quality Manager Resume

1

Responsibilities For Product Quality Manager / Technical PM Resume

  • Ensure Interface with the customer and involved Siscos for all quality related matters (Communicate to the customer 8D or PDCA FTA including those issued by Siscos)
  • Anticipate and make alerts on internal non-conformities and open QRQC on design/process validation issues
  • Maintains strong working relationships with leadership in assigned product categories, such as Regional Directors and Business Unit Directors
  • Demonstrates product expertise for key products within assigned categories
  • Demonstrated ability to manage the safety and quality of Own Brand products and suppliers within assigned categories
  • Perform root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements
2

Responsibilities For Product Quality Manager Industrial Power Control Resume

  • Experience with packaging
  • Support Sales/Customer Development/R&D in assessing risk and developing concise compliance portfolios associated with new opportunities
  • Drive and/or participate to the QRQC, at department and site level, following internal or external incidents
  • Ensure a smooth running of customer visits
  • Participate actively to product team reviews
  • Ensure that the configuration of APQP milestones inside the APQP tool is compliant with the project ABC classification and with the quality standard
  • Ensure that the product data in the APQP tool are regularly updated by the project team members (Milestone dates, Project key dates, Project team members, Tasks, Open Item lists, QRQC, R&O, CDRL, etc)
  • For each Gate Review, prepare with team all necessary activities to ensure readiness of required deliverables and of all necessary evidences to ease PVC (Projects Validation Committee) decision
  • Escalate to the Global Product Manager any quality issue encountered during the project execution and whenever blocking points are identified
3

Responsibilities For NPI Product Quality Manager Resume

  • Manage and keep up to date the critical characteristics file for each concerned product
  • Ensure that Design Standards are respected and that critical characteristics are applied and respected
  • Ensure, when applicable, that critical characteristics are transferred to Suppliers through the SQR (Supplier Quality Requirements)
  • Verify that Lessons Learned are used in the D/P FMEA
  • Perform, Share and Check that LLC (Lessons Learned Card) are well applied and respected
4

Responsibilities For Product Quality Manager Novecare Resume

  • Define and drive Control Plan for prototype, pre,-serial and serial products
  • Manage Quality documentations and ensure customer deliverables including those received from Siscos (Project Quality Plan, Manufacturing Control Plan, Validation Plan, APQP, Customer portal (eg. Alstom SPQD), etc.)
  • Ensure that all product issues are listed in the Open Items List
  • Check that all issues affecting the product are managed with the right methodologies (QRQC, PDCA-FTA) and that the proposed analysis and solution respect Faiveley and Customer quality standards
  • Initiate PDCA FTA in case of test failures due to design, product or process issues
  • Record in FIM, any quality issue received from Customer and communicate it to all sites involved
  • Ensure customer incident management from design to project closure
5

Responsibilities For QA Product Quality Manager Resume

  • Analyze rejected products and define associated actions plan
  • Support local teams in the issues resolution
  • Manages preventative product maintenance activities for Own Brand, control brand, packer label and import products. This includes analyzing product performance data, conducting annual supplier survey, identifying and auditing high risk suppliers and ensuring the accuracy of supplier and product information management systems
  • Manages reactive product maintenance activities for Own Brand, control brand, packer label and direct import products. This includes investigating complaints and high return products, work with supplier to identify root cause and effective corrective actions, make effective decisions regarding product safety recalls and product quality withdrawals
  • Acts as a product safety and quality consultant to outside suppliers, Business Development Managers, Own Brand Managers, Product Development Managers, supplier brokers and store operations management
  • Perform the job functions necessary for the execution of the direct import quality assurance program through deployment of product and brand risk assessments
6

Responsibilities For Product Quality Manager Resume

  • Collaborate with 3rd party service providers on product testing requirements and pre-shipment inspections to ensure regulatory compliance and H-E-B quality initiatives are met
  • Ensure import suppliers/factories meet with H-E-B requirements for social compliance and security as defined by the direct import program
  • Recognized within H-E-B as a product safety and quality expert in assigned categories
  • Initiate and lead special projects and cross functional teams to continuously improve product safety and quality
  • Successful completion of H-E-B Certified Quality Auditor Training: HACCP, GMP, Food Microbiology 101, Product Safety & Quality Standard, Internal Systems, Joint Auditing, Standardization Audit, Statistical Process Control, Systems Auditing, Regulatory Training, Food Protection Management, American Society for Quality-Certified Quality Auditor
7

Responsibilities For Product Quality Manager / Technical PM Resume

  • Management of all domestic and global product compliance requirements for all existing product families
  • Establish an operating rhythm for compliance function to include but not limited to: annual document review, required routine testing, market regulation change review, and routine communication to all stakeholders
  • Establish systems for storing and communicating product specific regulatory requirements, obtaining required documentation from vendors, and conducting all required testing
  • Develop, execute, and analyze quality-reporting measures
  • Work in a demanding environment with little to no supervision
  • Support QA, NPD, and CI project work as time permits
  • Serve as Quality Assurance resource for problem identification, resolution, and continuous improvement
  • Participate in vendor/process certification; re-certification
8

Responsibilities For Product Quality Manager Industrial Power Control Resume

  • Report to management on market specific compliance trends
  • Initiate and implement quality improvement activities (e.g., Cross-Functional Kaizen, Six Sigma Projects) to raise the performance of the company’s product lines
  • Project Management : Leading and following all projects related to product optimization or special operations. Responsible for reaching commercial goals set for each project
  • Thorough knowledge of quality specifications and procedures
  • Management of the Copy Review process for all advertising, promotion, scientific presentations, and product content to ensure compliance with medical, legal, privacy and other compliance requirements
9

Responsibilities For NPI Product Quality Manager Resume

  • Evaluation of all content through copy review to clarify medical intent, ensure that claims are supported through competent science, and provide confidence that outcomes are defined and appropriate through a content reference matrix
  • Cataloging of individual information elements collected through product and promotional outlets, along with their use, associated consent (terms of use, privacy statements, collection statements), supporting references and data management rules to facilitate product improvement, commercial flexibility and on-going compliance
  • Development of processes to ensure alignment of desired outcomes and reported claims between science teams, commercial teams, and other entities. Management of claims traceability matrices
  • Collaboration with Study Sponsor/Lead for each usability / clinical study to ensure consistent, detailed study design, study endpoints, study protocol, analysis plan, sampling methodology, and data management and retention plans; Review of participant consents and all associated documentation
  • Facilitation of legal and compliance reviews of product content as part of product release
10

Responsibilities For Product Quality Manager Novecare Resume

  • Assessment of product features and claims with respect to Quality Measures for healthcare delivery and accessibility
  • Generate quality metrics, trackers, and reports for management and clients to characterize the health of the client relationship and state of quality systems
  • Reviews and approves technical documents, such as
  • Creative problem solving experience -Technical systems knowledge related to computers. -Project management experience -Reliability methods and quality sampling methodologies
  • Analyze data, draw conclusions, identify trends and assess implications of product failures
  • Work within established company and department guidelines

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