Production Support Engineer Resume Sample
Rory Lockman
6616 Purdy Mews,
San Francisco,
CA
+1 (555) 982 4930
Work Experience
Senior Production Support Engineer
10/2017
-
PRESENT
Philadelphia, PA
- Experience developing Java applications
- Experience building or supporting highly available Tibco applications
- Linux shell scripting or PERL programming experience
- SQL / NO-SQL / General Database experience
- Provide analysis and support for projects and requests, including negotiation andcoordination with other teams and IS project teams regarding issues and the ability to meet delivery targets
- Collaboration with geographically and culturally diverse cross-functional teams
- Provide project management support for smaller projects, wave of sprint based initiatives
- Consult with management on business needs, process improvement opportunities and operational effectiveness
Production Support Engineer
09/2012
-
09/2017
San Francisco, CA
- Responsible for all levels of administration, documentation and support of regional and global migration activities
- Involvement in a rota to ensure adequate coverage across all desks. Current hours of coverage provided by the team are from 07:00 until 21:00
- Ad-hoc Weekend working to support critical business initiatives such as application rollouts, infrastructure changes or Disaster Recovery tests
- Work or co-op experiences in an electronic Design and/or testing/troubleshooting experiences in manufacturing environment
- Solid knowledge of TCP/IP, routing, switching
- Working knowledge with Linux, routers, switches and firewalls
- Knowledge of general quality control procedures and methodologies
- Write script to run function or reliability test
- Analysis and solve problem
Junior Production Support Engineer
01/2008
-
07/2012
Philadelphia, PA
- Provide production support run book and SOP documentation for assigned production applications of complex systems
- Work with technical teams Network/Windows/Unix/DBA resources and achieve timely results
- The ability to work with business teams in the execution of project related and process related activities
- Develop on process improvement opportunities
- Distribute project workload effectively within the team, with other teams and external groups to meet committed dates
- Understand future directions and enhancements of assigned application and process
- Develop and report metrics associated with system performance and project execution progress
- Actively participate or lead local / global projects efforts as required by IT Management
- Actively seek and lead process improvements activities either locally or globally as required
Education
University of the People
2004 - 2008
Engineer's Degree in Computer Science
Professional Skills
- Strong communication skills, including excellent writing and presentation skills
- Strong performance and tuning experience Excellent communication skills are required
- Strong troubleshooting skills / optimization skills
- Excellent people skills, experience leading and collaborating in a multi-disciplinary, diverse, and dynamic team environment
- Strong organisation skills, including the ability to prioritise and delegate as necessary and work to tight deadlines
- Strong communication, prioritization and problem solving skills
- Excellent knowledge of personal computing, communication, collaboration and troubleshooting skills
How to write Production Support Engineer Resume
Production Support Engineer role is responsible for technical, presentation, leadership, software, design, customer, troubleshooting, business, database, documentation.
To write great resume for production support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Production Support Engineer Resume
The section contact information is important in your production support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Production Support Engineer Resume
The section work experience is an essential part of your production support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous production support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular production support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Production Support Engineer resume experience can include:
- Establish good working principals for how to address concerns quickly and effectively
- Strong organizational and leadership skills, self-motivated and focussed on achieving set goals
- Excellent communication-, problem solving- and presentation skills
- Proven experience in strong communication and managing multiple stakeholders
- Strong verbal and written communication skills and able to communicate with all levels of management
- Good support, implementation and delivery skills
Education on a Production Support Engineer Resume
Make sure to make education a priority on your production support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your production support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Production Support Engineer Resume
When listing skills on your production support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical production support engineer skills:
- Clear communications skills, attention to detail, and strong organizational skills
- Experience with IT production support with strong troubleshooting abilities to effectively diagnose root cause of technical issues
- Strong analytical capability, and good organizational skills
- Strong Networking / IT skills. Ability to troubleshoot connection issues, understanding how to work remotely on distant environments
- Strong relationship management skills and the ability to build collaborative working relationships
- Experience working effectively with technical and non-technical personnel
List of Typical Experience For a Production Support Engineer Resume
1
Experience For Senior Production Support Engineer Resume
- Excellent interpersonal skills & diplomatic abilities
- Strong scripting skills - Python / Powershell / Perl / etc
- Strong SQL skills and knowledge of various databases
- Strong communication skills and ability to work with a diverse workforce
- Good communication skills with ability to articulate the technical aspects to L2/L3 teams
- Strong experience supporting systems/ applications using Tomcat and Apache web servers
- Work effectively in a fast paced and demanding environment troubleshooting complex systems
2
Experience For Associate Production Support Engineer Resume
- Solid experience 4+ years with Stratus/OpenVOS command line interface, including proficiency with VOS macro scripting language
- Good English reading skill
- Communicate effectively to various levels of Sr. Management -- Technology and Business
- Effectively interact with co-workers, internal users and their business contacts
- Work independently on multiple projects, Ability to multi-task effectively
- Experience using Splunk, including writing SPL queries and creating dashboards
3
Experience For Junior Production Support Engineer Resume
- Experience with managing incoming technical troubleshooting
- Strong working knowledge in scripting
- Experience in developing and/or debugging application code
- Strong analytical structured problem solving and decision making abilities
- Strong knowledge of Unix (Solaris and RHEL) and various types of scripting (shell, perl, xml, javascript)
- Good knowledge of server builds, operating system and software application installation in physical and virtual environments
4
Experience For IT Production Support Engineer Resume
- Good knowledge of Java programming language, Java server, Struts
- Good knowledge of shared storage concepts, including SAN and NAS
- Total experience working in Production Support & Application Support Environments
- Proven ability to lead initiatives end-to-end, coordinating others in order to deliver
- Basic knowledge and experience working in Linux environment
5
Experience For Post Production Support Engineer Resume
- Excellent technical report writing and handover documentation is required to assist support management
- Strong ability for independent work completing projects
- Professional experience developing web-based software is required
- Experience working with technical applications in an IT organization
- Quickly develop excellent working relationships with internal technology leads
- Strong understanding of complex business processes/functions
- General experience with networking
6
Experience For Senior Saas Production Support Engineer Resume
- Comprehensive experience with Splunk search terms and ability to do correlations between data sets and data indexing
- Identify and define typical reporting requirements to standardize client experience and ensure consistency and quality
- Experience supporting enterprise customers
- Previous experience working in a technical helpdesk/service center
- Strong infrastructure knowledge in Linux / Unix, Windows, Databases (Sybase, DB2 &Oracle), Storage, Networking and Web Technologies
- Experience in manufacturing environment
- Have worked in an Agile environment and obtained a good understanding of scrum/kanban
- Experience with Sequence Manufacturing Work Instructions
- Previous experience and detailed understanding of electronic board design and manufacture
7
Experience For Non Production Support Engineer Resume
- Production/Operations Engineering experience
- Proven history of optimizing business processes to maximize efficiency
- Experience working with remote colleagues, suppliers or producers
- Development experience in developing
- Experience of Deploying Applications
- Experience working in a remote office
- Experience analyzing system logs, event logs, crash dumps, SQL Trace files, within a Windows or Linux environment
- Experience in Agile development techniques, including Scrum
- Experience with scheduling tools such as Control M and/or Autosys
8
Experience For Fal Addc Ag Production Support Engineer Resume
- Experience in one or more of the following: JIRA, Pirana and Autocad is advantageous
- Good report writing and handover documentation is required to assist support management and to be dedicated to minimise the re-active
- Experience working with Juniper firewalls and switches
- Good to have C, C++, Java J2EE technology stack and web technologies /, Python, Go, Perl, Ruby or shell scripting (Unix/Linux)
- Experience of maintaining Pro Tools systems an advantage
- Application development or engineering experience
- Experience with Monitoring Tools such as Splunk, Wily, DynaTrace or Geneos
9
Experience For Principal RF Subsystems Integration & Production Support Engineer Resume
- Development Experience in an Advanced Programming Language such as Java or C++
- Experience working with Continuous Integration Systems (TeamCity, Octopus, Jenkins)
- Solid understanding of incident/problem and release management methodology
- Experience with highly critical production environments
- Good ability to troubleshoot network connection issues and application issues
- Good knowledge of SQL and database concepts, preferably Sybase, and JDBC protocols
- Experience with monitor solutions such as Zabbix, Nagios, Cacti, or Solarwinds
10
Experience For SQL Production Support Engineer Resume
- Proven ability to handle complex situations in a fast paced environment
- Excellent communication and reactionary/triage instincts
- Experience, in design, manufacturing and/or quality of electromechanical products
- Strong understanding of mechanical & electrical principles
- Experience in Reporting and Analysis
List of Typical Skills For a Production Support Engineer Resume
1
Skills For Senior Production Support Engineer Resume
- Strong Linux command line skills, Unix Shell Scripts, SQL knowledge
- Excellent professional verbal and electronic communication skills
- Excellent oral and written communication skills to deal with both internal and external customers
- Excellent verbal, written and executive level presentation skills
- Using your iOS, Android, API, and client-side UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
2
Skills For Associate Production Support Engineer Resume
- Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
- Strong experience supporting, maintaining and troubleshooting Web Applications
- Demonstrated solid technical understanding of engineering principles and procedures
- Aptitude for learning and complex problem solving, advanced analytic skills
- Unparalleled troubleshooting and problem-solving skills
- BS in engineering discipline (Preferably Mechanical, Electrical, or Manufacturing) or relevant work experience; with 0-3 years experience
- BS in engineering discipline (Preferably Mechanical, Electrical, or Manufacturing or relevant work experience) with 0-3 years experience
3
Skills For Junior Production Support Engineer Resume
- Great customer service, communication and teamworking skills
- Keep technical skills and knowledge of Equifax enterprise technology platforms and service offerings current by closely working with core engineers
- Strong application development experience in developing highly scalable and available systems
- Strong experience troubleshooting JVM performance
- Support and customer facing experience. Experience with financial customers an advantage
- Solid experience in Windows and Linux or other UNIX based OS and networking systems
4
Skills For IT Production Support Engineer Resume
- Strong experience in problem and change management reporting and processes
- Experience in Network Support 5 years of experience in Field Computer Technician
- Able to document effectively support solutions
- Progressive information technology experience with full application development life cycle and systems integration experience
- Strong experience with jboss, Tibco AMX, Tomcat, TC, Apache, Websphere, and Pivotal Cloud Foundry
- Strong Linux/Unix and Redhat experience
5
Skills For Post Production Support Engineer Resume
- Solid experience working with big data elements like server logs, user URL’s, etc
- Communicate effectively to various levels of Sr. Management – Technology and Business
- Understand the requirements and process to effectively transition design changes, new designs, or deviations into production
- Participate effectively in process improvement teams and complete any assigned actions
- HTML5/Angular JS Development skills
- Scripting experience with Python, Bash or Shell scripting languages
- Creating effective metrics to measure production test flow and yields
- Experience managing a trading production support team at a top Investment Bank, Hedge Fund or other leading Financial Services institution
6
Skills For Senior Saas Production Support Engineer Resume
- Experience in working with Hadoop based Big Data platform like Hortonworks Data Platform; Understanding and working knowledge of Ambari, Yarn, Hive
- Experience in writing and maintaining Windows and/or Shell scripting
- Experience in troubleshooting issues with different framework to handle backend data feed processing, scheduling, encryption and feed communication
- Experience with implementing monitoring solutions and scripts, familiarity with monitoring REST, SOAP based web services
- Knowledge and experience in proposing and implementing engineering change notices
- Experience in performance tuning especially tuning complex queries, stored procedures, functions, and indexing strategies
- Define and optimize test parameters through the employment of good engineering methodology like understanding products and test equipment
- Experience with building or supporting Cloud Technology such as AWS, Cloud Foundry or Google Cloud
7
Skills For Non Production Support Engineer Resume
- Experience in writing and troubleshooting Oracle PL/SQL code
- Experience writing and ensuring compliance with production SOPs
- Working experience with Java - ie. production support, testing, developer, etc
- Experience deploying and troubleshooting LAMP and Tomcat solutions
- Experience working with various video formats, transcoding, and DRM
8
Skills For Fal Addc Ag Production Support Engineer Resume
- Experience working within ticket tracking and change management environments
- Design engineering experience using Creo
- Software engineer experience and/or site reliability engineering in one of the following languages: COBOL, JCL, CICS
- Design and manufacturing engineering experience
- Experience developing applications and coding in Java
9
Skills For Principal RF Subsystems Integration & Production Support Engineer Resume
- Experience utilizing MAntis ticketing system
- Experience troubleshooting problems caused by software, scripting or hardware errors
- Experience in developing web-based transactional applications using Java
- Experience in working with technical data and understanding complex technical terminology
- Demonstrate initiative through recommending innovative solutions and continuous improvements to existing processes
- Define and optimize process parameters through the employment of good engineering methodology like DoE
- Experience working with IIS
- Able to balance the apparent conflicting demands of business priorities, deadlines, quality and budget
10
Skills For SQL Production Support Engineer Resume
- An excellent understanding of the television signal chain, specifically SD-SDI, HD-SDI, UHD and SMPTE 2022
- A good understanding of control systems and comms systems
- An excellent knowledge of personal computing
- Experience supporting risk P&L systems
- Experience with financial markets and trading processes
- Excellent work ethic – willing to be on-call nights/weekend
- Experience with any of the following tools: PADS Dx Designer, PSPICE, LTSPICE, MATLAB, Computer Simulation Technologies (CST)
List of Typical Responsibilities For a Production Support Engineer Resume
1
Responsibilities For Senior Production Support Engineer Resume
- Oversee the initial canvassing, qualification and technical evaluation of on-location production facilities domestically and internationally and encapsulate this information into a “production readiness document” assist in determining the show’s readiness to embrace digital production methodologies
- Closely align, with all Technical Support teams (i.e. TSE’s) that configure, deploy and support any desktop systems and servers embedded within key Motion Picture Production departments
- Strong analytical skills and ability to learn quickly on the job
- Experience administering and supporting software applications, preferably data-related
- Experience supporting business facing applications
- Monitor and maintain existing production support, working closely with the operate & software engineer teams
- Provide education/Coaching to the operate support/software engineering teams
- Broad experience in supporting diverse database environments is beneficial
2
Responsibilities For Associate Production Support Engineer Resume
- Provide 1st and 2nd level technical support to our index business stakeholders, building strong relationships
- Experience supporting an enterprise environment
- Experience with computer-based video editing systems (i.e. Final Cut, Avid, Smoke, etc), and other post-production related equipment
- Experience in Reporting and Analysis
- Maintain and update Skill Matrix for Staff competency and provide training
- Strong interest in learning Agile development practices
- Experience in working with vendor applications
- Experience developing enterprise solutions on SQL server and Oracle database platform
- Experience in transitioning developed or purchased applications into the support environment
3
Responsibilities For Junior Production Support Engineer Resume
- BS or MS in Engineering, related discipline, or equivalent work experience
- Experience of using delivery technologies such as Aspera, Signiant etc
- Experience providing end-user IT support for Windows 7
- Extensive related IT experience including
- Experience working with Oracle SQL
- Strong knowledge of system & software architecture, object-oriented design and working knowledge of microservice architecture
- Knowledge and experience with equipment operation - electronics assembly and mechanical assembly process including robotic assembly cells and vision systems
4
Responsibilities For IT Production Support Engineer Resume
- Production/Operations Engineering experience in an internship and/or co-op position
- Experience working with a VMware Virtual Infrastructure cluster
- Strong knowledge of custom alerts and ability to integrate with data housed in disparate data sources to create workflow driven alerting
- Experience with Unix and Mac OS
- Flexible nature with the ability to prioritize and handle multiple tasks simultaneously
- Excellent customer-service and follow-through
- Experience in Application Technical Support
5
Responsibilities For Post Production Support Engineer Resume
- Experience in Network Support
- Experience in Field Computer Technician
- Experience installing custom/proprietary applications under Windows Server environments
- Experience with highly critical production environments. Understanding the importance of production environments (test, deploy, smoke/confidence test)
- Triage and prioritize customer tickets from Customer Support team
- Experience with various OS such as Windows and Linux
- Layer 1-4 network administration experience
6
Responsibilities For Senior Saas Production Support Engineer Resume
- Experience with Application Performance Management (APM) or AppDynamics
- Infrastructure and middleware support experience
- Strong academic background with graduation in a relevant technical field
- Work closely with a variety of client teams and internal business units to achieve operational efficiency and effectiveness
- Javascript and java experience
- Experience in Enterprise tools like NagiosXI, Zenoss, Pingdom, and New Relic
7
Responsibilities For Non Production Support Engineer Resume
- Experience in technical support, software development, implementation, analytics, business intelligence, or a related field
- Successful work experience in large online and/or offline transactional business
- Technical experience in software design, development and product support
- Experience with change management, risk management, governance and portfolio management
- Good technical background with mechanical and electrical knowledge
- Application Development or Production Support experience
- 6+years IT experience in database/application area
- Experience supporting Internet-based applications in Production environments
- Have a background as a software engineer with at least 5+ years of hands on experience (ideally with ETL, UNIX & scheduling)
8
Responsibilities For Fal Addc Ag Production Support Engineer Resume
- Lead Member of Technical Staff: 7-9 years of experience
- Principal Member of Technical Staff: 10+ years of experience
- Ph.D. in Computer Science with 2 years of experience in the field OR
- Master in Computer Science with 4 years of experience OR
- Experience of production line follow up and equipment maintenance
- Experience of production equipment and tester
- Strong technical and operational knowledge of broadcast video equipment such as tape machines, routers, and signal converters
- Experience in Application Technical Support
9
Responsibilities For Principal RF Subsystems Integration & Production Support Engineer Resume
- Experience in Network Support
- Experience in Field Computer Technician
- Associate Member of Technical Staff: 0-2 years of experience
- Member of Technical Staff: 3-5 years of experience
- Senior Member of Technical Staff: 5-7 years of experience
- IT experience
10
Responsibilities For SQL Production Support Engineer Resume
- Often leads scope prioritization for development teams as product owner for customer issues
- Maintain day-to-day production activities, monitor and prioritize workflow and schedules
- Strong background in Linux/Unix
- Experience with ETL development (preferably Informatica)
- Experience with OrCAD electronic design tools
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