Plant Quality Manager Resume Sample

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Greta Rowe
411 Melba Lake,  Los Angeles,  CA
+1 (555) 940 1738

Work Experience


Plant Quality Manager
12/2017 - PRESENT
New York, NY
  • Establish and maintain JJMC Ethicon Baddi site Quality System to ensure comply with ISO13485, WHO GMP for MDD and J&J internal standards and Franchise requirements
  • Assure execution of quality system at Ethicon Baddi site, and utilize process excellence tools/methodology for continuous improvement and predictability
  • Coordinate and manage continuous improvement activities related to Quality including 8D’s, Kaizen events, BPI’s, Six Sigma projects, and other problem solving activities
  • Coordinates and/or performs internal audits per established schedule to evaluate location's compliance
  • Coordinates external audits by customers, corporate quality and ISO registrar
  • Develops and implements corrective actions to address non-conformances identified by audits
  • Maintains ISO/NADCAP/AS-9100 registrations and others, as applicable
  • Coordinates and/or maintains process gages to ensure calibration and proper operation
  • Develops / reviews / revises quality system procedures and SOPs as necessary
Senior Plant Quality Manager
11/2010 - 06/2017
Boston, MA
  • Maintains and controls procedures, instructions and records
  • Relevant temporary change authorizations (TCAs) are maintained and kept current
  • Responsible for lab services to support production
  • Maintains met lab equipment and evaluates lab technician performance
  • Coordinates training schedules for quality programs and maintains training records
  • Supervises quality personnel / technicians including training, direction, controlling work procedures, etc. to meet objectives
  • Implements quality control guidelines and procedures to ensure that raw materials and finished goods comply with engineering and product specifications
Plant Quality Manager, Illinois
08/2007 - 06/2010
Detroit, MI
  • Manage Material Review Board system for material disposition and the Corrective Action Request program
  • Perform Process and Machine capability studies as well as suppler qualification programs
  • Perform Failure Mode Engineering Analysis on processes, and products
  • Promote and enforce 1st Article inspection practices and enforce continuous training (Train the Trainer). Pinpoint relevant quality-related training needs
  • Conduct Internal Audits (Business processes). Performs internal quality audits to meet the requirements of ISO 9000 and 14000. Help maintain the Quality system to the requirements of ISO 9000 and 14000
  • Promote quality achievement and performance improvement across the organization. Maintain a constant awareness of the company profitability from a QA standpoint
  • Assess both suppliers' and own company's product specifications and customer requirements
  • Work closely with purchasing staff in establishing quality requirements for external suppliers. Ensure compliance with national and international standards and legislation

Education


University of North Carolina at Asheville
2002 - 2006
Engineer's Degree in Engineering

Professional Skills


  • Strong organizational and teaming building skills
  • Strong skills in statistical methods
  • Strong computer skills -Windows-based programs
  • Bring proven experience in leading audits
  • Demonstrated ability to operate a computer and supporting software, including Microsoft Office
  • Min 5 Years’ Experience within an Automotive Tier-1 Company, with strong Manufacturing expertise and competence, Production oriented
  • Experience leading an organization through preparation of governmental audit with proven success

How to write Plant Quality Manager Resume

Plant Quality Manager role is responsible for leadership, analytical, analysis, manufacturing, communications, software, training, presentation, planning, design.
To write great resume for plant quality manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Plant Quality Manager Resume

The section contact information is important in your plant quality manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Plant Quality Manager Resume

The section work experience is an essential part of your plant quality manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous plant quality manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular plant quality manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Plant Quality Manager resume experience can include:

  • Strong cross-functional strategic leadership experience, communication and teamwork skills with demonstrated success in managing people and multiple projects
  • Leadership experience; good verbal & written communications skills
  • Strong presentation skills, proficiency in Word, Power Point, Excel, statistical software
  • Provide management to plant Quality staff by effectively coaching, training, mentoring, and monitoring performance
  • Provide management to department employees by effectively coaching, training, mentoring, and monitoring performance
  • Greater than 3 years experience in quality or manufacturing related role; strong statistics background

Education on a Plant Quality Manager Resume

Make sure to make education a priority on your plant quality manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your plant quality manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Plant Quality Manager Resume

When listing skills on your plant quality manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical plant quality manager skills:

  • Leadership experience; strong verbal & written communications skills
  • Strong capability to effectively manage relationships and negotiate with peers, subordinates, upper management, customers, partners, suppliers etc
  • Strong leadership, decision making, analytical and organizational skills
  • Strong computer skills with Microsoft Office
  • Strong written and verbal communication skills with fluency of Swedish and English
  • Analytical skills; statistical analysis expertise; supervisory experience

List of Typical Experience For a Plant Quality Manager Resume

1

Experience For Senior Plant Quality Manager Resume

  • Supervisory experience; excellent verbal & written communications skills; strong presentation skills, proficiency in Word, Power Point, Excel
  • Supervisory experience; excellent verbal & written communications skills; strong presentation skills, proficiency in Word, PowerPoint, Excel
  • Analytical skills; statistical analysis expertise and proven statistical process control experience
  • Demonstrated significant and relevant skills and consistent results as a leader in Quality
  • Strong communication and diplomacy skills to guide and influence others
  • Works closely with Manufacturing Quality and Technology to identify priorities, develop effective quality tools, and solve quality problems
  • Experience with quality systems - ISO and AS are strongly desired
2

Experience For Plant Quality Manager Closures Division Resume

  • Significant interpersonal skills
  • Manage quality department by establishing strategic priorities, individual goals, annual assessments interviews and defining training needs
  • Ensure facility effectiveness through the management review process using the Quality Operation System (QOS)
  • Experience managing a team(s) of Quality employees
  • Quality related experience in a manufacturing environment
  • Experience managing products and processes in an ISO/AS quality system environment
  • Work methodically to establish a clearly defined system that all staff can apply. Persuade experienced and reluctant staff to incorporate quality methods
3

Experience For Plant Quality Manager, Illinois Resume

  • Experience in automotive quality systems
  • Experience in ISO 9001 and TS 16949
  • Management experience with direct reports
  • Leads QA Team to develop specifications, Bills of Materials, recipes and inspection plans for raw materials and finished goods
  • Experience in quality role; ASQ CMQ/OE or ASQ CQE
  • Excellent both in written and oral English
  • Ensure timely resolution of distressed batches and rework/returned goods
4

Experience For Plant Quality Manager, Roanoke Resume

  • Developing, executing and monitoring operational performance of the Quality Assurance and Quality Control groups to meet the Plants objectives
  • Working knowledge of the following areas: all assigned equipment and products, SPC knowledge and application
  • Providing leadership, coaching and direction to the Northridge Quality Department (Quality Assurance and Quality Control groups) employees
  • Bring together staff of different disciplines and drive the group to plan, formulate and agree comprehensive quality procedures
  • Leading contractual negotiations on technical and quality agreements with customer Quality and Compliance Leaders
  • Consider the application of environmental and health/safety standards. Defining procedures in conjunction with operating staff
5

Experience For Plant Quality Manager Resume

  • Support Plant Manager in large, multi-shift electronics manufacturing environment by providing management of all aspects of the quality function
  • Executive reporting detailing supplier performance
  • Detailed understanding of how all areas of a manufacturing plant and warehouse interact to contribute to the business and to meet customers’ expectations
  • Develop standard operating procedures and provide training to site personnel to ensure procedures are followed
  • Serve as liaison with other managers and staff, in areas such as design, production and purchasing
  • Establishes and maintains customer relations program in plant matters relating to quality
  • Provide leadership, career growth and mentoring for all quality professionals
  • Oversee TS-16949 activities focusing on system integrity, compliance and continuous improvement
  • Plan and support Supplier Quality. Manage relations with Sorting companies
6

Experience For Senior Plant Quality Manager Resume

  • A member of the Plant Steering Committee and Division Global Quality Management Team
  • Conduct monthly reporting of quality data through documented corporate procedures
  • Develop process quality control plans; ensure plant operations personnel receive proper training on plan execution
  • Actively participate in plant capital planning and execution processes
  • Interact with customers concerning plant certification, complaints, corrective action, etc. and provide appropriate follow up
  • Manage internal and external audits activity (planning, reports)
  • Fundamental understanding of automotive business processes
  • Manages department staffing, expense budget, and capital projects
  • Extensive knowledge of HACCP, Auditing, SSOP’s, GMP’s, FDA, OSHA, Quality Systems, and Plant Sanitation
7

Experience For Plant Quality Manager Closures Division Resume

  • Works closely with Regional Technical Director on quality improvement, complaint resolution, and introduction of new formulas into manufacturing
  • Responsible for deployment of Customer quality KPI’s, building Customer ownership at all levels
  • Selection, monitioring and supervision of subcontractors
  • Plans, allocates and manages departmental budget to the Annual Operating Plan (AOP)
  • Works with appropriate manufacturing and supplier personnel to resolve/prevent discrepancies
  • Participates in meetings and provides training as required
8

Experience For Plant Quality Manager, Illinois Resume

  • Ensure plant quality system incorporates all facets of regional and global quality systems to include standard operating procedures
  • A Master’s of Science in Engineering or the Life Sciences or an MBA
  • Broad financial knowledge for asset management, budgeting and profit plan obtainment
  • A forward-thinking and creative individual with the ability to exhibit the highest levels of integrity, ethical, and work standards
  • Chemistry or Engineering
  • Set-up and maintain controls and documentation
  • Collate and analyze performance data and charts against defined parameters
9

Experience For Plant Quality Manager, Roanoke Resume

  • Write technical and management system reports
  • Act as the key contact with customers' auditors and take responsibility for ensuring the execution of corrective actions and ongoing compliance with customers' specifications
  • Participates in facility’s ISO9000 endeavors
  • The plant quality assurance manager or designee is to be trained and certified in the quality and food safety system and oversees its development, implementation, review and maintenance. Provides for trained backups in the case of absence of key quality and food safety system employees
  • Establishing a culture of continuous improvement to build the customer experience and lead customer interactions
  • Leading site customer audits and regulatory inspections
10

Experience For Plant Quality Manager Resume

  • Directs and coordinates the employees and activities of the quality assurance function in the plant and its interface with the group office
  • Establishes and maintains quality assurance standard procedures, methods, and equipment to meet customer requirements
  • Directs and implements quality training and development programs to maintain the competence and technical skills required for the effective performance of the plant’s quality
  • Establishes and analyzes quality areas including quality goals, quality problems, defective materials, claims, customer quality problems, and plant process improvement opportunities. Advises plant management and the manufacturing department of the results of such analysis
  • Spearheads plant’s various third party certification efforts, such as ISO9000, SQF and BRC or others as required by customers
  • Provide vision for improvements in process, material and customer quality
  • Ensure that all facets of quality management are met through each stage of product development and launch

List of Typical Skills For a Plant Quality Manager Resume

1

Skills For Senior Plant Quality Manager Resume

  • Excellent planning, organizational, problem solving and decision making skills
  • Demonstrated experience in troubleshooting, problem solving, Quality Management Systems, Continuous Improvement, and Project Management
  • Demonstrated ability to define problems, collect data, and draw valid conclusions
  • Assuring quality tools and methodologies are consistently used, effectively and efficiently, across the organization
  • Experience in Quality Control or related field with three years of management experience
2

Skills For Plant Quality Manager Closures Division Resume

  • Analytical skills; statistical analysis proficiency
  • Skill in leading, planning, coaching, training, and managing
  • Previous experience leading an engineering team
  • Provide leadership in enhancing plant quality culture by identifying skill gaps in plant operations personnel and quality staff
  • Broad Quality Engineering experience
  • Experience in dealing with customers in terms of process quality and product
  • Experience in supervising integrated management system
  • Experience within a manufacturing environment
  • Experience in an Engineering, Quality Assurance and/or Project Management environment
3

Skills For Plant Quality Manager, Illinois Resume

  • Solid working knowledge of AS9100, ISO-9000
  • Excellent knowledge of SPC, PFMEA, problem solving techniques, quality
  • Demonstrated ability to apply a deep understanding of customer requirements in an effort to support new product qualification
  • Team leading experience for at least 5 years
  • Are strong in interpersonal relations and coaching
  • Have experience on root-cause analysis and managing improvement projects
4

Skills For Plant Quality Manager, Roanoke Resume

  • Previous experience within manufacturing
  • Demonstrate & execute against leadership behavior
  • Quality experience
  • Min. 4 years of experience in a adequate position in manufactirung company in the automitive industry in managerial position supported by specific achievements
  • Min. 10 years in experience in quality department of automotive industry
  • Very good knowledge of English in spoken and written
  • Very good knowledge of German in spoken and written
  • Demonstrated knowledge of statistical analysis and experimental design
  • Demonstrated ability to implement corporate and business strategies
5

Skills For Plant Quality Manager Resume

  • Demonstrated ability to evaluate and optimize test procedures
  • Demonstrated ability to lead and manage multiple projects
  • Experience with ISO and IATF 16949 implementation and internal audits
  • Experience in various functions of quality management, program and project management
  • Leadership experience and talent development
  • Good habit of documentation and complaint management
6

Skills For Senior Plant Quality Manager Resume

  • Good knowledge of Swedish and English, oral and written, and is a common user of the Office package
  • Are an excellent communicator and know how to influence multiple stakeholders
  • Experience in Quality Management Department in Automotive Industry
  • Experience in Operations, Quality, or Technical
  • Experience in manufacturing related role
  • Direct experience with quality systems
  • Direct experience in team facilitation and group leadership
7

Skills For Plant Quality Manager Closures Division Resume

  • ISO9000 and Food Grade experience
  • Identifying best practices through data analysis, and standardizing those practices by developing Standard Operating Procedures (SOPs)
  • Working knowledge of Process Improvement methodologies, such as Six Sigma, Lean Manufacturing, Business Process Management
  • Working knowledge of statistical software applications
  • Representing the company before customers, suppliers
  • Driving continuing improvements in product quality by managing and executing process improvement projects using appropriate PI tools and methodologies
  • Lead plant quality department including scheduling, coaching, training, preparation and testing of lab samples, safety and housekeeping, and data reporting
8

Skills For Plant Quality Manager, Illinois Resume

  • Works within a automotive components manufacturing, office, and laboratory setting and is exposed to heat, cold, wet, and fumes/chemicals
  • ASQ Certification, Lean Six Sigma Training, or other applicable Quality or continuous improvement training desirable
  • ASQ Certification, Lean Six Sigma Training, or other applicable training desirable
  • The lab and manufacturing environment includes exposure to moving parts, fumes, chemicals, airborne particles and high temperatures
  • Mobility within work facilities including manufacturing sites is also required
9

Skills For Plant Quality Manager, Roanoke Resume

  • Applies the principles of product quality planning, evaluation, and control in support of the manufacturing
  • Functional continuous improvement knowledge - Working knowledge of basic stats
  • Functional, working knowledge of Change Leadership
  • Ensure finished product auditing is completed in a timely manner and determine disposition of product
  • Responsible for the Safety, Quality and Production aspects of the plant Load building and
10

Skills For Plant Quality Manager Resume

  • Problem solving and analytic tools and methodologies (e.g. FMEA, FTA)
  • Authorized to work in the United States without Company sponsorship on an ongoing basis
  • Ability of analytical thinking and business awareness, leadership qualities and a focus on customer requirements and solutions
  • Quality system knowledge, ISO/TS 16949 and Core Tools (PPAP, FMEA, MSA, APQP, SPC). Problem Solving - 8D
  • Thorough knowledge of manufacturing capabilities and process optimization
  • The position requires the ability to frequently lift equipment weighing up to 50 pounds
  • Have an understanding of the production process when work is done in close cooperation with the production organization
  • Are able to take decision or make recommendations while assuming associated risks and under pressure
  • Ensure processes qualification for Official Production Starting (SOP) and Customer modifications

List of Typical Responsibilities For a Plant Quality Manager Resume

1

Responsibilities For Senior Plant Quality Manager Resume

  • Sets direction and measures effectiveness of implemented systems
  • Participate in the establishment of quality specifications for raw materials, goods in process, and finished product
  • Project Management experience with a focus on achieving deadlines
  • Greater than 6 years experience in quality or manufacturing related role
  • Quality Assurance and Process Improvement experience in a manufacturing environment
  • Providing technical leadership for the engineering team that drives safety, operational, and infrastructure improvements
2

Responsibilities For Plant Quality Manager Closures Division Resume

  • Supporting and helping lead the plant’s strategic plans
  • Providing leadership for plant quality and engineering efforts in support of plant goals and divisional initiatives
  • Owning the Plant ISO system and leading the project for ISO certification on the new LVT line
  • Assuring technical and professional development of the engineering team
  • Initiating and implementing significant productivity improvements that are developed in the annual and monthly business cadence
  • Frequent visits in clean room manufacturing auditing processes and people, standing, walking observing, etc.
  • Work with manufacturing and manufacturing engineering to determine and assure that manufacturing processes are statistically capable of meeting requirements
  • Broad technical knowledge in the areas of manufacturing, processes, quality assurance, plant engineering, production/materials planning and systems application
3

Responsibilities For Plant Quality Manager, Illinois Resume

  • Optimize Ways of Working to improve Quality & efficiency in manufacturing based on standards, basics, analysis, methods & tools.
  • Promote quality mind-set among our employees. Train and supervise the employees who perform quality testing within the quality lab and on the production floor
  • Develop, implement and monitor performance against short and long-range plans to achieve quality engineering and quality system objectives
  • Optimize the Quality organization and expertise of the team. Train and coach the quality and manufacturing organization on analysis & preventive methods
  • Systems in use consistently enabling quality performance measurement and KPI’s
  • Reduced time for closing of Non-Conformities
  • Provide day to day quality support to manufacturing and quality assurance in the form of plans and procedures
  • Assist with conducting and preparation of quality audits and reports
  • Work with the team on problem solving initiatives and link actions and outcomes to Control Plans. PFMEA’s, plant inspection points, and Customer returns
4

Responsibilities For Plant Quality Manager, Roanoke Resume

  • Performs evaluations and creates development/training plans for individuals within the team and manages employee relations
  • Knowledge of manufacturing processes and statistics
  • Functional with the quality IT systems - Working knowledge of basic functions and benefits of the systems
  • Complete all APQP-related activities, ECR processes, PDP ( D), and all other Quality Management System requirements as needed
  • Identify opportunities, forecast resources to achieve quality improvement targets
  • Report Monthly Quality results to Management Team and Team meetings
  • Manages the Quality / customer interface to proactively assure requirements are understood and satisfied, including assisting in complaint resolution, root cause determination and corrective action
  • Ensures functional participation in product development and launch activities including identification of customer expectations, manufacturing and test support, reliability analysis, design reviews, evaluation of test programs and material testing
5

Responsibilities For Plant Quality Manager Resume

  • Coordinates with plant leadership to prepare consolidated plant, customer and product status and action items
  • Ensures preparation and maintains internal qualifications and audits such as EN/AS 9100 – ISO 9100and Nadcap certifications
  • Independently manages customer interactions as it relates to product or service quality
  • Identify, define and promote awareness of customer requirements for the plant
  • Conducts advanced statistical analysis and process capabilities for process and product quality
  • Coaching the various process owners of key business processes to document their processes, identify critical inputs, establish metrics, and monitor process performance
  • Responsible for compliance to other regulatory agency requirements, for example DEA and State Board of Pharmacy regulations
6

Responsibilities For Senior Plant Quality Manager Resume

  • Set clear goals and performance expectations for all direct reports, continuously assess the performance and capabilities of all QA direct reports (relative to goals and future business requirements) and provide them feedback and hold them accountable for excellent performance
  • Drive corrective and preventive action processes ensuring full identification of issues, root cause analysis and validation ensuring quality systems are effective
  • Develop and Maintain top level and appropriate site Quality KPI’s. Define and set targets with stakeholders
  • Develop quality assurance & quality management systems in accordance with regulatory and group-specific requirements for pharma, beverages, food and cosmetics products in collaboration with our local and international Quality team
  • Develop product quality metrics, manage customer complaints, determine optimized process settings, identify areas of improvements and involve relevant departments in developing corrective actions
  • Coordinate & supervise the quality control team in the production & laboratory area and ensure that production process output is in compliance with internal & external bottle/packaging requirements and customer expectations
  • Ensure compliance with all ISO and customer/external audit requirements. Prepare and successfully complete audits
7

Responsibilities For Plant Quality Manager Closures Division Resume

  • Provide leadership to the quality team and guidance to the operations management in terms of quality. Closely collaborate with customers, internal stakeholders and Corporate Quality on a routine basis. Make sure that all Group Quality Policies are adhered to and incorporated into the local systems
  • Responsible for continuous quality improvement for the products and operations at ALPLATABA
  • Proficiency in Word, Power Point, Excel
  • Responsible for the Quality Systems and product quality at the manufacturing facility. This includes products manufactured at the plant and purchased for repackaging
  • Maintain tracking and reporting manufacturing sites performance and customer satisfaction metrics and publish reports / improvements actions needed to achieve manufacturing sites/business unit’s objectives
  • Customer Integration: Facilitate methodologies to ensure customer requirements are implemented into the Quality Management System
  • Business driven quality planning: Prioritize improvement projects/actions, ensure realistic budget and resource planning, benchmarked processes, coordination of quality personnel on related targets for management
  • Quality Management System: Develop and implement a consistent Quality Management System Culture in alignment with Automotive Lighting World Wide process framework
  • Experience in the automotive industry manufacturing and assembly environment
8

Responsibilities For Plant Quality Manager, Illinois Resume

  • Support ISO/TS 16949 certification activities and maintain all required policies, processes and procedures
  • Focused regular and direct quality reporting. Support to design an appropriate quality information system based upon division or corporate reporting. Also establish quality performance reports related to the Quality Management System
  • Continuous Improvement: Plan and coordinate continuous improvement with management. Provide methodologies and pragmatic tools and initiate and support best practice sharing
  • Audit and Assessments: Assess and prepare for internal and external audits related to the Quality Management System with support from the plants Quality Managers and Quality System Engineers
  • Intervention, overruling, and escalation in the event of a non-compliance to regulations and/or relevant quality policies and procedures
  • Internal and external representation of the Quality Management System
  • Team oriented self started with positive leadership attitude
  • Responsible for overall management of all quality system. Plan, develop and maintain the quality services program employing state-of-the-art procedures and equipment to meet product requirements and assure conformance to specification at lowest possible cost
9

Responsibilities For Plant Quality Manager, Roanoke Resume

  • Direct the activities of all quality services units, i.e. - metallurgical laboratory, statistical process control, gage calibration, gageroom services, receiving, packaging, discrepant material disposition and quality assurance activities
  • Responsible for quality services and product engineering advanced planning to meet company's objectives including manning, capital spending, cost reduction, cost of quality goals, new parts development and inventory levels
  • Confers with Engineering and Manufacturing personnel to assist with resolution of any internal or external quality concerns (including: scrap, suspect material, non-conforming material requiring deviation, etc.) and leads containment and improvement activities
  • Ensure plant compliance with all internal product specifications, certifying agency guidelines, and corporate and business quality policies
  • Leads and prepares the organization for ISO/TS/IATF audit
10

Responsibilities For Plant Quality Manager Resume

  • Perform all work in accordance with safety rules and regulations and participate in facility health & safety activities as assigned. Be pro-active in identifying and performing tasks to maintain and improve safety, quality and environmental performance
  • Provide Leadership on all aspects of Quality to the Plant Business Team, Supervisors, Quality Staff, and throughout operations
  • Ensure Quality Manual, Control Plans, SSOPs and JSAs exist and are updated for all quality tasks. Ensure required training for Quality department is completed and documented according to policies
  • Develop and execute plant strategic goals that align with business objectives
  • Develop and manage quality systems in alignment with corporate and business goals
  • Lead and execute process optimization initiatives (cost reduction, new technology, etc.), new product commercialization, continuous process improvement, and experimental design

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