Payment Specialist Resume Sample

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Tamia Hartmann
4094 Ondricka Valley,  Phoenix, AZ
+1 (555) 192 2523

Work Experience

Payment Specialist
06/2015 - PRESENT
Detroit, MI
  • Work collaboratively with both internal and external business partners such as Abilities Case Managers, Overpayment Recovery Specialists, Senior Disability Claims Consultants, Service Canada, Workman’s Compensation, Family Responsibility Office, etc
  • Comprehensive benefits package including
  • Travel, occasionally overnight INDBBTPS
  • Input payments and SWIFT messages. Payments can be complex international remittances that include the user to utilize on line and manual tools to determine bank chain information
  • Actioning Sanctions ("OFAC") cases using automated workflow tool (FircoSoft) including follow up with Compliance
  • Supporting SWIFT operations for three operations (NY, Toronto and Los Angeles)
  • Support the development of internal operating procedures
  • Support user acceptance testing and business continuity exercises
Loan Servicing Payment Specialist
04/2013 - 05/2015
Philadelphia, PA
  • Develop and present monthly Vehicle Logistics budget transparency performance information to Vehicle Logistics management, as well as Audi and Volkswagen Brand management. This information is used to direct spending of the $210+M Vehicle Logistics Transportation and Port Operations budget
  • Develops vehicle shipping forecasts based upon brand monthly sales planning documents and distributes them to ports and carriers on a periodic basis
  • Develops and runs business objects reports to create and validate standard metrics used in planning tools (ex. Rail car load factors, port splits, area – port alignment)
  • Analyzes and reviews shipping patterns and rate structures to find gaps, anomalies and opportunities for improvement
  • Assist in the development of annual transportation budgeting and forecasting tools
  • Medical, dental, life, and disability insurance
  • A supportive and interactive team environment
  • Demonstrated advanced knowledge with Microsoft Excel required
Site Payment Specialist
12/2008 - 11/2012
New York, NY
  • Strong financial aptitude required
  • Accurately and timely processing of loan payments, payoffs, reversals, returned items and monetary adjustments
  • Accurate and timely processing of all aspects of ACH to handle the automatic payment plans inclusive of set up, application of payments, changes and cancellations
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Able to take the lead to resolve more in-depth and complex service issues by clarifying the customer’s concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections or adjustments and following up to ensure resolution
  • Accurately prepare and image documents, files, and miscellaneous items
  • Sort and process incoming and outgoing interoffice, express and U.S. mail
  • General typing skills 40-50 WPM and accurate 10-key by touch required
  • Communicate clearly and professionally, both verbally and in writing, at all levels: to include manager, co-workers, internal departments, and external customers


Globe University / Minnesota School of Business
2003 - 2008
Bachelor's Degree in Accounting

Professional Skills

  • Proven excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Excellent problem solving skills with the ability to gather and analyze information and resolve difficulties quickly
  • Excellent communication and interpersonal skills; ability to communicate and deal with people at all levels in the organisation
  • Strong communication skills (both written and verbal) with the ability to liaise across the business, often within a non-Finance capacity
  • Proven experience in achieving and over exceeding onset targets
  • Math and Research skills
  • Demonstrated ability to work effectively with business partners and suppliers to drive best finance practices worldwide

How to write Payment Specialist Resume

Payment Specialist role is responsible for customer, excel, software, research, interpersonal, communications, word, analytical, securities, retail.
To write great resume for payment specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Payment Specialist Resume

The section contact information is important in your payment specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Payment Specialist Resume

The section work experience is an essential part of your payment specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payment specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payment specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Payment Specialist resume experience can include:

  • Experienced in handling a wide range of customer interactions including potential to handle difficult customer situations as well as explain complex loan information
  • Strong verbal/written/organizational/customer service skills
  • Interpersonal communication skills and strong customer focus
  • A professional with proven collaboration skills
  • A professional with excellent communication skills, both in day-to-day interactions and in more formal situations
  • Demonstrated knowledge of medical coding (including CPT4, HCPCs, ICD-9), with EMR experience

Education on a Payment Specialist Resume

Make sure to make education a priority on your payment specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payment specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Payment Specialist Resume

When listing skills on your payment specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical payment specialist skills:

  • Good organization skills and strong time management
  • Good problem solving skills, can work independently and strong team player
  • Excellent problem solving and process improvement skills
  • Effectively provide feedback to enhance the specialist and customer’s journey
  • Communicate effectively with all levels of internal and external personnel, both verbally and in writing
  • Other language skills would be an advantage

List of Typical Experience For a Payment Specialist Resume


Experience For Loan Servicing Payment Specialist Resume

  • Research and use critical thinking skills in contract interpretation of third party payers to determine the appropriate maximum reimbursement
  • Communicate effectively and clearly with a remote team
  • Superior customer service skills and professionalism
  • Analytical skills and proficiency with math operations such as balancing a checkbook
  • Excellent attention to detail and ability to organize and prioritize work
  • Demonstrated ability to access state and federal websites for coding, billing and reimbursement information

Experience For Freight Audit Payment Specialist Resume

  • Verify that funds are in the bank prior to posting
  • Experience with 6 months in a Cash Management or a Medical Billing Role
  • One year of experience with six months in Cash Management or Billing Role
  • Work independently with excellent follow-through and maintain confidentiality as required
  • Analyze, problem solve and prioritize

Experience For Site Payment Specialist Resume

  • Demonstrated ability to work affectively with business partners and suppliers to drive best finance practices worldwide
  • Experience with 6 months in Cash Management or Medical Billing Role
  • Good knowledge of Microsoft Windows, Excel, Word, Outlook, and navigating Internet Explorer
  • One year of experience with six months in cash management or billing role required
  • Able to manage multiple tasks and priorities simultaneously
  • Balancing debit and credit daily work with using 10 key adding machines
  • Detecting problems/errors and working on them through to the end
  • Research and resolved escalated issues arising due to various posting related issues
  • Assist with monitoring and auditing of remote team's performance and provide feedback

Experience For Sales Comp Payment Specialist Resume

  • Additional department support as needed such as managing the central department mailbox and email routing
  • Provide customer support to resolve claim payment processing issues
  • Attends internal team meetings and provides updates on payment statuses. Manages escalations (project team, site and sponsor) regarding payment issues
  • Meet dashboard metrics related to Payment Processing
  • Willingness to learn something new
  • Print posted reports and manually post to the billing system any rejected payments and close the receivable to the NRP as warranted
  • Verify funds are in the bank before posting
  • Print posted reports and manually post to the billing system any rejected payments and close receivables to next responsible payer if warranted
  • Check sign in sheets as to whether the HCP actually attended the meeting

Experience For Asia Payment Specialist Intern Resume

  • Check whether HCP expenses are compliant with the Manager before processing payments
  • Performance Management and Service Delivery Processes accurately multi entity payment runs through SAP following the Novartis schedule and guidelines
  • Infectiously positive attitude with a drive to succeed and a commitment to quality service
  • Ensure payments are posted both accurately and timely
  • Perform reconciles and investigations to ensure all issues are resolved accurately and timely
  • Assist with quality assurance audits of business financials
  • Issuance of ACH payments, wires and paper checks
  • Upload positive pay file to bank

Experience For Senior Sales Comp Payment Specialist Resume

  • Responsible for study management, ensuring that individual project targets are met and services are provided according to the highest quality standards, policies and procedures. Escalates project risks appropriately
  • Trains study teams on site payment process, including setting expecations around site payments' requirements and deliverables
  • Assist as functional lead, including allocation requests, and assist with con mod/CNF generation
  • Reviews and approves payments, budgets, reconciliations, etc., in accordance with procedural documents and site contracts
  • Analyzes and interprets various financial reports and understands project finances

Experience For Tax Payment Specialist Resume

  • Generates reports for study-level KPIs and metrics; evaluates and interprets data. Escalate performance issues to site payment managers
  • Mentors and trains site payment coordinators
  • Monitors installment plans and collection of monies due from subrogated auto, property damage and medical payments claims. Records payments received and credits appropriate accounts on manual and computerized systems. Maintains accurate balance of payments. Maintains reports
  • Maintains and updates files on diary system in order to ensure an accurate record of reimbursements and compliance with established Company procedures. Responds to calls from insureds, claimants, attorneys, etc. regarding the status of the file
  • Process voided checks and returned ACH’s
  • High level of both French and English (at least C1)
  • High level of both Italian and English (at least C1)

Experience For Planning & Freight Payment Specialist Resume

  • Processes and posts patient and payer payments accurately and timely in accordance to company policies and the Practice s standard operating procedures (SOPs). Daily, reconciles cash receipts and petty cash funds to accounts receivable balance, explanation of benefits (EOB), and electronic remittance advices (ERA) and deposits cash to the bank
  • Execute US Tax Payment processes in a timely and accurate manner, Daily & QE Tax Payments
  • Positive, customer service attitude
  • Label inbound invoices to ensure each is attached to the correct Service Request
  • Work with customers and repair dealers to resolve disputes and discrepancies

Experience For Lead Payment Specialist Resume

  • Process emergency (Instant Reimbursement) payments by telephone when necessary
  • Collect Tax ID Numbers and other necessary information from service providers
  • Excellent customer service skills are required, with proven ability to deal courteously and professionally at all times with customers in sometimes challenging situations
  • Self-motivated, reliable and able to produce with minimal supervision.Strong communication skills, including verbal and written, and the ability to thrive in a team production environment
  • Three years experience in an accounts receivable environment, preferably in the health care field
  • Receives and validates incoming invoices for transport to meet contract and legal requirements. Collects documentation related to the transport and performs check for discrepancies
  • Receives, analyses and accepts/rejects extra costs related to the transport. Communicates with freight carrier and business unit supply chain team members to resolve carrier requests for demurrage costs, additional charges, etc
  • Controls invoiced amounts versus information in the system and communicates freight invoices with the Financial Dept. of the business unit and the carriers. Identifies and analyzes discrepancies

Experience For Payment Specialist RP Resume

  • Registers the necessary data into the availabale TMS systems, inclusive but not limited to creating accruals
  • Communicates with freight carrier and finance and accounting teams to resolve issues like delayed payments
  • Issues debit notes to a carrier
  • Daily research and resolve freight payment questions & issues regarding in-process invoices, rates, aged bills, etc. from carriers, Company's Freight audit & Pay 3rd party provider, OTM, Manhattan, Corporate, AP, and sites; validate and process accessorial invoices into OTM
  • Review 3rd party FAP providers’ exception reports overall and by plant to review spikes, obtain supporting info, and resolve

List of Typical Skills For a Payment Specialist Resume


Skills For Loan Servicing Payment Specialist Resume

  • Effectively provide feedback to enhance the specialist & customer’s journey
  • Very good level of English (verbal and written) and excellent level of Polish
  • Good data entry skill and familiarity with personal computers and software such as Excel
  • Experience working in a remittance environment, sorting high volumes of mail, operating Opex 51 machine, keying and balancing remittance work
  • Banking experience with Settlement and Wire Transfer processing

Skills For Freight Audit Payment Specialist Resume

  • Receives and validates incoming invoices for transport to meet contract and legal requirements
  • Experience in an international banking environment
  • Good vision and hearing (corrected if necessary)
  • Preferably experience in Logistics AND Finance (Accounting)
  • 1-– years of experience working in a call center environment
  • Experience with computerized sales or accounting systems

Skills For Site Payment Specialist Resume

  • Experience in Orthotics and Prosthetics (O&P) payment posting
  • Experience operating high speed remittance equipment, i.e., Opex 150/Eagle and BancTec Transports
  • Experience working in all 4 Regions
  • Experience processing travel and expense reports
  • Experience using Concur Travel & Expense system

Skills For Sales Comp Payment Specialist Resume

  • Strong attention to detail and ability to process payments according to appropriate authorizations and procedures
  • Cooperate closely with local and project team to ensure smooth process transition from local businesses to GIS
  • Demonstrated ability to work safely and knowledgeable of the company’s safety requirements and regulations
  • Experience with Outlook and Excel required
  • Preferably experience in Logistics AND Finance
  • Very good level of English (verbal and written) and a second main European language
  • NextGen Practice Management experience
  • Experience in remittance environment
  • Experience with rejects from pay courier system and excellence attendance

Skills For Asia Payment Specialist Intern Resume

  • Very good level of English (verbal and written) and Romanian or Polish
  • Job experience in supply chain, transportation or Finance
  • Actively contribute to an effective sharing of knowledge and of best practices within the organization
  • Support strong control environment, follows up on audit issues and support to implement correcting measures
  • Lead experience required
  • 1 – 2 years experience in AP, AR, cash application, cash collection or similar field
  • Good level of English (written)
  • Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses resources when appropriate
  • Develop and foster strong relationship with internal and external partners

Skills For Senior Sales Comp Payment Specialist Resume

  • 9 - 12 months of collection or related experience
  • Support continuous improvement of services in quality and effectiveness in close collaboration with line managers and peers
  • Proven track record of international internal relations management considered an asset
  • Possession of and ability to retain a valid Arizona State-issued driver’s license for in-state travel
  • Multi task in a fast-paced call center production environment and adjust priorities based on call volume fluctuations
  • Reviewing, analyzing and providing feedback on various types of items on administrative reports of a complex nature

Skills For Tax Payment Specialist Resume

  • Reviewing and making decisions regarding the items listed on other reports related to payments due back to the member that require manual intervention
  • Holding and releasing invoices for payment on business request; run payment proposal reports
  • Lifting (20 - 40 lbs.)
  • Processing of invoices through an integrated ERP system
  • Preparing Vendor Account Reconciliations

Skills For Planning & Freight Payment Specialist Resume

  • Preparing the Payment Run
  • Handling vendor inquiries and other administrative tasks
  • Working in an international and dynamic environment
  • Accounting software knowledge desired but not required
  • Understanding of ACH and credit card payment types
  • Manual dexterity to include but not limited to filing, reaching, and bending
  • Bilingual fluency in English and Brazilian Portuguese (reading, writing and speaking)
  • Knowledge of ICD9 coding and medical office operating policies and procedures required
  • Runs and QC’s site payment report for calculating patient payments. Calculate any manual payments when necessary including calculation of holdbacks

Skills For Lead Payment Specialist Resume

  • MSC or BSC studies in Accounting. is an advantage
  • Maintains high levels of accuracy of payments processed ensuring exact alignment to the specified payment due amounts within the internal payment system
  • Prepare cash forecast and funding requests; follow up all payment approvals
  • GL coding of invoices in compliance with Ingram Micro internal and external tax rules
  • Timely follow up with university departments regarding non-compliant request
  • Support Business Services campus outreach and training initiatives
  • Registers the necessary data into the available TMS systems, inclusive but not limited to creating accruals

Skills For Payment Specialist RP Resume

  • Registers the necessary data into the availabale systems, inclusive but not limited to creating accruals
  • Communicate with clients to review instructions received for investment and disbursement processing
  • Be able to work under pressure meeting short deadlines (for example one day payment terms)
  • This is a 6-12 month contract working 40 hours per week
  • Team player and able to work under pressure meeting short deadlines
  • Highly motivated - enjoys working hard and looks for challenges; has ability to act and react as necessary, even if limited information is available
  • Accurately sort mail according to remittance type such as residential, commercial and delinquent
  • Contact and train new carriers’ on our billing system
  • Knowledge of Group Benefits

List of Typical Responsibilities For a Payment Specialist Resume


Responsibilities For Loan Servicing Payment Specialist Resume

  • True team player with excellent written and verbal communications skills
  • Handle multiple tasks; work a production queue effectively while maintaining all service and quality standards and ensuring follow up on outstanding items
  • Applies product knowledge and critical thinking skills to solve problems independently but seeks guidance in highly complex situations
  • Ood proficiency of Computer Applications with Basic to intermediate Excel skills and of ERP systems
  • A knack of assessing information and determining priorities

Responsibilities For Freight Audit Payment Specialist Resume

  • Good knowledge of accounts payable processes and general accounting procedures
  • Experience doing channel sales, customer success, or account management
  • Experience of data entry and data management in a high volume environment
  • Create, review and validate tax payment files or checks and coupons and apply exceptions as instructed by process centers or NSF collection staff
  • Respond to internal service requests and triage/prioritize work based on urgency. Identify and seek out process improvements
  • Typically has at least 2+ years of related experience

Responsibilities For Site Payment Specialist Resume

  • Data entry experience, 10-key by touch, low error rate
  • He/ She receives and validates incoming invoices for transport to meet legal requirements
  • Can deliver a quality experience to both the external customer market and satisfy internal measures/processes
  • Working knowledge of SWIFT and RTGS
  • Apply undistributed payments on EPIC billing system, following established guidelines
  • Manually correct all VDE denial exceptions within the applicable billing system following the department procedures
  • Complete the payment cycle by taking payments to the USPO or transferring files as required
  • Familiar working in an accounting environment
  • The FES International Payments Operations team is responsible for the accurate processing of International Payment transactions originating from the US markets

Responsibilities For Sales Comp Payment Specialist Resume

  • Apply undistributed payments CPR+ or HC360, following established guidelines
  • Once bank deposit and payments are in balance, provide summary to cash accounting staff to make entries
  • Carry out domestic, foreign and intercompany payment runs on time using pre-defined systems/processes
  • Process payments and handle payment exceptions for all country groups according to the defined procedures and finance principles and legislation
  • Respond to specific questions from global treasury service center (GTSC), customer service, audit and invoice processing groups
  • Support GTSC team in clearing bank reconciliation items

Responsibilities For Asia Payment Specialist Intern Resume

  • Balances entries and runs an operator’s pay journal daily according to the “Daily Reconciliation Procedure”
  • Support AP Analyst in responding to queries from Business within agreed timelines
  • Build strategic pricing strategies
  • Responsible for performing a variety of analytical functions of medium to high complexity
  • Sell (singular or propositions) in a quality way ensuring all key processes are followed
  • Assist handling credit card task

Responsibilities For Senior Sales Comp Payment Specialist Resume

  • Cheque/draft issuance and deposit clearing services
  • Initiate opportunity for business and process enhancement and re-engineering
  • Involve and participate in system testing if required
  • Support alignment of existing processes to standards
  • Support onboarding process of new team members
  • Ensure execution in full compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements
  • Use various formulas and calculation tools as a method to determine benefits, while analyzing data to ensure accuracy
  • Provide support to sites and carriers on overall freight audit & payment invoice processes/rules
  • Manage sites’ exception invoice count and send reminders 3xs per week

Responsibilities For Tax Payment Specialist Resume

  • Monitor, manage, & resolve freight payment issues from the group Freight Payment email boxes
  • Run the Default rate and Short Pay reports, resolve rate issues, update rates in external FAP providers’, database, AS400, TMS systems, and send to Freight Procurement (to obtain new addendums)
  • Identify patterns/trends and resolve with applicable parties
  • Monitor and research root cause of rating errors on manufacturing systems including AS400, 3PL FAP providers’ systems, TMS systems, Transportation database, and file
  • Process accessorial invoices in our Transportation Management System, OTM
  • Monitor, manage, & resolve freight payment inquiries from the “TMS Detention” and “1101PaymentInquiries” email box
  • Consistently meet department productivity standards as set by management
  • Post and/or code non-cash data accurately by selecting the standard code to designate the reason (non AR, payment denial, admission approval, refund request, etc). Post memo or contractual adjustment if warranted, and close the receivable to the next payer if warranted
  • Recognize Bad Debt transactions and supply proper documentation to assure Bad Debt payment is posted accordingly

Responsibilities For Planning & Freight Payment Specialist Resume

  • Understand how to scan and record payment and denial data to image to the Filenet system. Know how to delete a mis-scanned batch. Log all work so that it can be balanced the next day
  • Research and resolve credit card, ACH, and check payment issues related to member orders
  • Research and resolve direct deposit and commission payment issues
  • Log all work done to resolve payment and commission related issues
  • Recommend process improvement measures when identified

Responsibilities For Lead Payment Specialist Resume

  • Communicate with members to answer questions and resolve issues
  • Review GTSC and SAP systems for incomplete payments or instructions in error, and identify corrective actions
  • Make cash allocation – complete or partial refunds
  • Produce routine reports and make summaries for SSC and Consumer Group Affiliates as needed
  • Identify development trends and take corrective actions when necessary
  • Establish, modify, document and co-ordinate implementation payment control procedures
  • Audit invoices received from carriers

Responsibilities For Payment Specialist RP Resume

  • Reconcile added charges by carriers
  • Work closely with the claims Dept. to obtain diversion information
  • Calculate extra costs related to unplanned diversions
  • Enter detention charges in system
  • Run weekly detention report
  • Add new carriers in systems. Input their rates and accessorial charges

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