Payment Analyst Resume Sample

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Danielle Bahringer
142 Kautzer Loop,  Philadelphia,  PA
+1 (555) 289 1144

Work Experience

Payment Analyst Team Lead
03/2018 - PRESENT
New York, NY
  • Operates process controls and highlights potential
  • Excellent written and oral communication skills, outstanding customer service skills
  • Work experience in general office administration with data entry
  • Experience in enrollment or customer service, insurance company
  • Outstanding computer skills in Microsoft office, specifically Word and Excel
  • Multi-task and prioritize assignments to meet the department timelines
  • Detail orientated, problem solvers, self-starter
Payment Analyst
09/2010 - 09/2017
Houston, TX
  • Fast learner, ability and willingness to learn new products
  • Applies and follows all company policies and procedures
  • Demonstrates professional and strong oral and written communication skills
  • Interpret requests and present in an understandable manner based on customer needs
  • Proficient and experienced PC and navigational skills including mainframe systems
  • Demonstrate efficient use of windows applications and corresponding functions (copy, cut, paste, toggle, etc) including ability to quickly complete transactions
  • Group Insurance knowledge and experience—Strong knowledge of Group benefit products and CEPS eligibility procedures and workflows
  • Continuously strives to provide superior products and customer service
  • Expresses oneself in an open and honest manner
Global Risk & Payment Analyst
02/2007 - 06/2010
New York, NY
  • Demonstrates self-awareness and embraces feedback
  • Soft skills/Behavioural skills
  • Source and use internal/external data to establish KPI benchmarks and thresholds using mathematical variance, standard deviation and related statistical and data analysis methodologies
  • Define and utilize KPI reports to analyze business results and/or pipeline failures
  • Define and apply configuration changes to business rules within internal and external tools to resolve issues
  • Provide analysis and actionable information to internal teams including Finance, Legal, Brand Protection and Information Security to support Fraud, litigation or other investigative initiatives in a timely and accurate manner
  • Ensuring accurate and timely payment of invoices
  • Creating AP mismatch reports to enable PC teammates to review current AP mismatches
  • Supporting PC teammates in resolving AP mismatches in the Eclipse system


Muskingum University
2001 - 2006
Bachelor's Degree in Accounting

Professional Skills

  • Outstanding written and oral communication skills in addition to strong leadership, good decision-making skills, and relationship building proficiency
  • Demonstrates strong decision-making skills and escalates situations appropriately based on established authority levels
  • Excellent communication skills and proven capability to work in an international
  • Strong Excel skills- especially ability to manage large volumes of data and summarize into meaningful presentations
  • Querying skills and back end table knowledge of Facets
  • Demonstrated experience in customer service (consulting, presenting, conflict management and relationship management) required
  • Data analytical and troubleshooting skills required

How to write Payment Analyst Resume

Payment Analyst role is responsible for analytical, procurement, mainframe, excel, accounting, finance, training, database, litigation, security.
To write great resume for payment analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Payment Analyst Resume

The section contact information is important in your payment analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Payment Analyst Resume

The section work experience is an essential part of your payment analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payment analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payment analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Payment Analyst resume experience can include:

  • Respond to phone and e-mail inquiries from internal and external customers in effective, efficient and courteous manner, overall providing outstanding service
  • Performs end of day reconciliation daily to ensure that all transactions are balancing correctly prior to transmission to Accounting
  • Experience with the freight invoice billing and transportation shipping processes
  • Claims processing and payment evalutation experience
  • Process payments for all agency goods and services which includes directly supporting the attorney and court cost vendor payment process
  • Experience in Accounting, Finance, Logistics or Supply Chain Management

Education on a Payment Analyst Resume

Make sure to make education a priority on your payment analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payment analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Payment Analyst Resume

When listing skills on your payment analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical payment analyst skills:

  • Handle various tasks simultaneously, organizes, prioritizes, and makes decisions and works efficiently and effectively within deadlines
  • Effectively communicate and collaborate with business units on payment program initiatives in one-on-one settings, as well as group events
  • Prior Payments processing experience in a CRO (min of 6 months)
  • Able to work independently and communicate effectively with all levels of management, staff, customers and vendors
  • Experience with the state accounting system (MMARS) including reconciling accounts and managing accounts payable or similar accounting systems
  • Experience partnering with other team members while driving business results required

List of Typical Experience For a Payment Analyst Resume


Experience For Freight Payment Analyst Resume

  • Address and assist Members and Brokers with questions regarding enrollment, terminations, billing inquiries and financial transactions (Primarily e-mail and phone inquiries)
  • Strong verbal, written and interpersonal communication skills with demonstrated ability to communicate effectively
  • Experience with ERP systems (preferably PeopleSoft) and an in-depth Accounts Payable system understanding
  • Maintains responsibility for communicating results of analysis, completing required forms and forwarding to appropriate departments for reprocessing of claims
  • Responds promptly to suppliers demand for payment. Provides reassurance that issues are being addressed and negotiates release of orders being held

Experience For Global Risk & Payment Analyst Resume

  • Reconcile billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted
  • Identify discrepancies and resolve clients billing issues
  • Understand global contract terms, budgets and payment schedules, ensuring that payments to investigative sites are aligned with the Clinical Trial Agreement
  • Coordinates with cross functional departments and external partners to resolve daily freight invoice processing issues
  • Generate daily and monthly data extracts and reports to support various freight payment processing
  • Schedule and conduct periodic Cass Freight Payment user training classes
  • Performs payment recaps for customers that have outstanding balances as a tool to help them reconcile their premium records
  • Reconciles and completes financial reports as a control to resolve and address all outstanding payment discrepancies

Experience For Functional Outsourcing Payment Analyst Resume

  • Explains and educates contract provisions, premium discrepancies, billing procedures and plan benefits to internal and external customers
  • Reviews monthly statements to identify aging issues. Works directly with suppliers to proactively address payment issues
  • Responsible to ensure payments are entered timely and correctly according to Explanation of Benefit
  • Provide meaningful reporting and metrics to commercial owners about freight costs
  • Perform any additional tasks as requested by management
  • Manage study specific, global site payment processes
  • Monitor and resolve daily freight invoice exceptions in the Cass Freight Payment system to ensure on time payment of freight invoices

Experience For Payment Analyst Team Lead Resume

  • Conduct regularly scheduled meetings with Siemens Transportations providers to communicate Siemens freight payment procedures, monitor and report carrier’s open accounts receivables to ensure timely freight invoice processing
  • Administrator of Cass Freight Payment user access including the creation of user profiles, maintaining access, resolving password or profile issues, and granting or limiting the permissions a user has for utilizing CassPort
  • Generate monthly accrual reports
  • Reviews check requests for the required support
  • Processes check disbursements in accordance with company policy
  • Assists in timely issue resolution

Experience For Operational Payment Analyst Resume

  • Reports any violation of company policy directly to the ODC team lead
  • DSS, Market and Regional Management teams
  • Identify claims that need to be reworked to meet current contractual needs and perform other data analysis, as well as customer interactions, ensuring appropriate timelines are met
  • Conduct claim analysis related to configuration changes on retro-active contracts and complete ad-hoc requests for both internal and external departments
  • Identifies claim payment discrepancies and notifies the appropriate department for resolution
  • Document all payment discrepancies identified through claims analysis and post implementation review process and log and track the results of all analysis

Experience For Freight Audit & Payment Analyst Resume

  • Maintain and update payment administration procedures
  • Research participant records for internal and external requests related to payments
  • Input payment information into Milliman’s pension system (and other systems when applicable)
  • Transmit information to Trustee for payment initiation and payment changes
  • Complete reconciliation of pension payments with Trustees

Experience For ICC Pre-payment Analyst Resume

  • Proficient in the use of Microsoft Office Suite (Word and Excel)
  • Coordinate with department/agency staff to share information on vendors and payments
  • Interact with other agency units to obtain required information in order to process transactions
  • Give input to accounts payable policies and procedures
  • Work closely with other members of the Finance team to resolve purchase order, contract, invoice, or payment discrepancies and documentation
  • Provide customer support to V-Bill and E-bill system users as needed

Experience For Claims Payment Analyst Resume

  • Support ongoing department initiatives which include moving paperless where possible, cross training/cross pollination, standardized/routine reporting and performance management
  • Make all payments in accordance with SOX and compliance guidelines
  • Perform trend analysis; analyze and interpret data and reports
  • Research problems of broad scope (sales, payments, customer structure, product structure, data history)
  • Be able to adopt very quickly to department needs
  • Ensure accurate and on time payments are made in accordance with contractual obligations for assigned accounts / territory
  • Possess strong analytical and communication skills for communication/interaction with Enterprise Contracting, Operating Companies, Distributor and Wholesaler personnel

Experience For Accounts Payable / Payment Analyst Resume

  • Troubleshoot/solve problems of unique complexity as needed
  • Reconciles and applies premium on single, division and payroll billed group plans. Payment can be received via check sent to the lockbox, Electronic Fund Transfer (EFT), web payment, wire transfer and single checks for various divisions
  • Follows up diligently on delinquent accounts to prevent aged premium and an interruption to service. Escalates to Team Leader and Sales Office when warranted
  • Refunds are completed timely and accurately within the established procedures and include the appropriate leadership approvals as outlined by disbursement
  • Support the processing of payments for all agency goods and services which includes supporting the attorney and court cost vendor payment process as needed; direct process of payments is generally limited in scope in this role and exposure to more complex bill processing is considered a growth opportunity
  • Monitor scheduled payments and follow up payment issues
  • Primary contact from banks and 3M subsidiaries about payment matters
  • Keep completeness, accuracy and timeliness of payment and ensure the performance meets KPIs
  • Responsible for daily bank statement creation in SAP and monthly bank reconciliation

Experience For Senior Global Payment Analyst & Project Manager Resume

  • Continuously improve productivity and service quality
  • Researches/ resolves complex invoice discrepancies involving purchase orders, receipts and invoices while explaining and facilitating corrective actions in a positive and professional manner
  • Runs and reviews invoice discrepancy reports for critical or aging invoice exceptions and for evidence of patterns. Takes direct action to resolve critical issues
  • Researches and processes vendor credits
  • An understanding of the business and accounting aspects of the procurement cycle, strong analytical and interpersonal skills, ability to interact effectively with all levels of management, experience with complex enterprise financial systems, and strong desktop computing skills

List of Typical Skills For a Payment Analyst Resume


Skills For Freight Payment Analyst Resume

  • Working knowledge of claims processing and payment evalutation experience
  • Work independently and prioritize accordingly ensuring all turn-around goals are met
  • Database experience (Access, SQL, etc)
  • One (1) year of Accounts payable, finance, and/or business experience
  • Successful work experience in related field
  • Experience with freight rates (all modes)
  • Microsoft Access and Excel experience required
  • Maintain and update freight payment master data, validation table, procedures, and training materials utilizing the SII Freight Payment Sharepoint

Skills For Global Risk & Payment Analyst Resume

  • Analyzing AP mismatch data and making recommendations for process improvement
  • Communicating with both Profit Centers and vendors to resolve outstanding payable issues
  • Assisting other analysts as necessary to ensure the team is providing the best possible service to the Profit Centers
  • Implementing a proactive approach to finding efficiencies within the purchases and payments process
  • Preforming an audit on pass through invoices on a monthly basis
  • Reconciling daily and monthly Eclipse system reports and vendor statements
  • Working closely with other NSC teams (IT, Internal Audit, Freight, Vendor Relations) to ensure compliance with best practices and encourage process improvement
  • Understanding of negative flow transactions (refunds, chargebacks, etc.)

Skills For Functional Outsourcing Payment Analyst Resume

  • Proficiency with the state accounting system (MMARS) including reconciling accounts and managing accounts payable or similar accounting systems
  • Provide various clerical support to the department (incoming and outgoing mail, copying, faxing, preparing letters, etc.)
  • Responsible for identifying, communicating issues those impact financial operations or client and working towards resolution
  • Facilitate swift payment of invoices due to the organization by sending bill reminders and making collection attempts for outstanding debts
  • Responsible for independently overseeing all aspects of the functional outsourcing payments for select vendors
  • Responsible for developing system and process knowledge, collaborating with cross-functional teams and serves as an SME

Skills For Payment Analyst Team Lead Resume

  • Comfortable delivering against quantitative
  • Your contact information, including email address, is correct
  • Query handling via email
  • Oversee strategic planning (potential projects, process, procedural, policy changes, team directives & initiatives)
  • Knowledge and understanding of state finance law as well as payment and procurement regulations
  • PC proficiency required, along with proficiency using Microsoft Office applications. Specifically, Microsoft Word and Excel
  • Completion of company training program required in both eligibility and financial related processes

Skills For Operational Payment Analyst Resume

  • A believer;that our clients and staff are why we come to work every day and that nearly anything can be accomplished with dedication, patience and hard work
  • Complete necessary tracking for audit purposes
  • Responsible for addressing questions from internal and external clients and raise appropriate issues to Payments leadership
  • Assist Supervisors with processing information to address escalations
  • Documents standard operating procedures
  • Comprehensive understanding of claim payment rules and provider contracts, to analyze the effect configuration changes have on previously processed claims
  • Prepare written communications for participants regarding payment issues

Skills For Freight Audit & Payment Analyst Resume

  • Review and provide fulfillment of participant communications regarding payments
  • Communicate with Trustee regarding stop payments and check reinstatements
  • Support payments including associate, paralegals, mentor/supervisor and CLE payments as well as other Trust, Grant or ISA payments as needed
  • Ensure that the appropriate billing mechanisms for payments exist (e.g. NACs, Encumbrance) to ensure timely and appropriate payments
  • Develop standard and custom queries using the Commonwealth Information Warehouse (CIW) for accurate payment analysis as needed
  • Mentor, train and support Payment Analyst I positions to ensure best practices in the processing of Attorney, Court Cost or agency payments
  • Research and resolve billing issues as they arise to ensure the best fiscal practice and customer service
  • Analyze, Identify and assist in implementation of process improvements impacting the department Develop ad hoc reports as per customer needs
  • Identify and handle conflict management, relationship building and presentations

Skills For ICC Pre-payment Analyst Resume

  • Support the process of making rebate payments to Acute Care customers
  • Fully understand the accounts, contracting and payment strategies for assigned customers
  • Analyze, identify and assist in implementation of process improvements, as well as recommend solutions, impacting the department
  • Develop ad hoc reports as per customer and operating company needs
  • Execute approved payment cycles through electronic banking system, CitiDirect
  • Responsible for monthly Inter-Company Netting exercise for support countries
  • Produce accurate work in line with departmental targets
  • Comply fully to mandatory and regulatory obligations within the department
  • Calls from internal clients

Skills For Claims Payment Analyst Resume

  • Escalate issues within a timely manner
  • Meet team and department SLA’s
  • Look for opportunities to improve processes
  • Adopt changes to processes and systems
  • Involves the right people to obtain information needed
  • Willingly offers help or assistance to others when needed
  • Build and maintain successful relationships across demand business

Skills For Accounts Payable / Payment Analyst Resume

  • Perform compliance review and analyze payment data
  • Monitor and analyze PCard spend/usage
  • Assist with development, implementation, and ongoing management of all applicable payment systems/software: (Oracle, the State of WV’s financial system, the eProcurement system, travel and expense software, bank software etc.)
  • Payment program management operational support
  • Coordinate the development and implementation of payment-related policies and procedures, as well as strategic payment program goals
  • Coordinate the program administration of the PCard program
  • Manage the technical interfaces between any applicable bank software, the University’s financial system, and the State of WV’s financial system
  • Manages internal and external stakeholder relationships, including communicating and educating stakeholders about payment policies and procedures, troubleshooting issues, and managing vendor relationships
  • SAP Experience (Transportation Module)

Skills For Senior Global Payment Analyst & Project Manager Resume

  • Analyze and interpret financial information and scenarios
  • Proficient in Microsoft Office applications such as Power BI, MS Teams, Visio, etc
  • Cass Freight Payment Systems (Cassport)
  • Computer literate; competence in ADP/CDK and other finance applications is an added advantage
  • On Demand Check Team Lead

List of Typical Responsibilities For a Payment Analyst Resume


Responsibilities For Freight Payment Analyst Resume

  • Basic accounting knowledge, an understanding of the accounting effect of accounts payable and receiving transactions, and familiarity with the form and content of information provided to financial administrators
  • Validates control numbers
  • Responsible for pulling payment remits from Emdeon on a daily basis and forwarding to CBO Manager for assignment of posting
  • Responsible for notifying Supervisor and/or Director of trends that are causing a delay in balance resolution
  • Responsible for daily posting of EFT’s and mail payments received by CBO Manager
  • Responsible to balance daily of payments posted, both insurance and patient

Responsibilities For Global Risk & Payment Analyst Resume

  • Responsible for processing both insurance and patient refund balances to appropriate hospital; Ensuring refunds are posted correctly within ECW and follow-up on previous submitted refunds
  • Responsible to ensure all ECW month-end reports are clear prior to month-end
  • Maintains professional demeanor at all times with patients, caregivers, physicians and co-works
  • Accurate and timely payment of invoices related to Logistics activities
  • Work closely with vendors, accounts payable, and freight/logistics owners to manage vendor accounts and resolve issues quickly to ensure INVISTA meets its contractual obligations as they relate to freight payment
  • Challenge processes – work with key contributors in the process to maximize efficiencies, improve processes and eliminate wasteful activities/rework
  • Understand the business processes and how they tie into our system applications; ability to analyze functional needs

Responsibilities For Functional Outsourcing Payment Analyst Resume

  • Support execution of negotiated contracts within INVISTA’s systems (SAP, GT Nexus, etc.) and monitor performance
  • Build productive relationships with commercial logistics owners, process support individuals, and accounts payable to solve problems, share knowledge and improve processes
  • A stickler for accuracy;your attention to detail is critical for success and the success of the agency mission
  • Accountable for day-to-day work activities of payments team
  • Maintain the Quality targets defined for the Department on a month on month basis

Responsibilities For Payment Analyst Team Lead Resume

  • Monitor exceptions generated out of the daily payment processes and address those as per standard
  • Teamwork - Work cooperatively and treat clients and coworkers with respect and dignity while valuing individual differences, encouraging new ideas and sharing information
  • Commitment to excellence - Demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, continually improving and being a winner
  • Process refund checks
  • Other DSS positions

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