Ops Support Senior Supervisor Resume Sample

4.7
22 votes
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Anjali Maggio
7097 Deanna Bridge,  Phoenix,  AZ
+1 (555) 634 6276

Work Experience


Ops Support Senior Supervisor
06/2016 - PRESENT
Houston, TX
  • Work experience to include at least 2 years’ experience as a Coordinator or equivalent management experience
  • Conducts Quality monitoring on a weekly and monthly basis to ensure desired behaviour’s related to Operations and Customer Experience are demonstrated and executed consistently
  • Conducts side by side coaching along with monthly one on one’s
  • Appropriately assess risk/reward relationships when making business decisions, demonstrating particular consideration for the firm’s reputation and safeguarding the bank by applying sound ethical judgment regarding business practices
  • Experience leading call centers. Includes scheduling, superior customer service delivery, change management and business analysis
  • Administer Workmen’s Compensation scheme and ensure proper and timely payment of the premium for the same
  • Coach, teach and motivate a team of a medium size team (up to 20 representatives) ensuring that the Quality Control framework identifies potential procedural, policy and/or regulatory compliance for all functional teams within USCCM Client Operations
  • Assess talent including identification of strengths and developmental opportunities for direct staff while providing timely and specific feedback, including actionable improvement steps
Fort Mill-ops Support Senior Supervisor
04/2013 - 04/2016
Phoenix, AZ
  • Drive individual accountability for performance, including performance management actions when appropriate
  • Review and analyze management information systems (MIS) to diagnose performance opportunities and strategize/prioritize action steps. Providing in-depth an sophisticated analyst with interpretive thinking to define problems and develop innovative solutions
  • Identify and analyze customer issues, provide guidance to business based on quality performance to support re-engineering and/or development opportunities for the businesses the team supports. Supporting team level action plans and efforts in support of VOE and process/procedure improvement
  • Create and Foster a trusting and engaging work environment with focus on employee retention. Ensure a culture of accountability, integrity and respect
  • Build morale and create enthusiasm within a team to achieve rapid results and quality execution
  • Technical skills to include data analysis and comfort with MS Office products including PowerPoint, Excel, Word, Outlook, Lync and SharePoint
  • Conducts robust and meaningful monthly one on one’s for each employee, as well as administering mid-year and year-end performance evaluations

Education


Friends University
2008 - 2013
Bachelor's Degree in Math

Professional Skills


  • Proven leadership skills - leading groups or teams
  • Self-Motivated, Demonstrates good analytical skills, ability to multi-task
  • Basic Management Skills and On-The-Job Training course
  • Work experience to include at least 2 years as a Coordinator or equivalent Management experience
  • Prior experience with Acaps, Custom, CitiLink, CitiSmart, FileNet, Recon Frontier/Inquiry Framework, SharePoint etc
  • Experience with interviewing, writing appraisals and corrective action documents
  • Experience in various areas of the banking operations

How to write Ops Support Senior Supervisor Resume

Ops Support Senior Supervisor role is responsible for analysis, compensation, security, training, credit, research, leadership, sharepoint, compliance, collections.
To write great resume for ops support senior supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Ops Support Senior Supervisor Resume

The section contact information is important in your ops support senior supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Ops Support Senior Supervisor Resume

The section work experience is an essential part of your ops support senior supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ops support senior supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ops support senior supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Ops Support Senior Supervisor resume experience can include:

  • Identifies the need for up-training, performance management and conducts side-by-side coaching when necessary
  • Partners with HRSS Operations Manager and Leadership team to drive quality of service, quickly escalating issues, and acting with transparency when faced with complex issues/problems
  • Schedules staffing needs and tracks vacation time to ensure sufficient staffing is always available
  • Perform the MCA process and report any key findings. Line items on MCA include processes the supplier is performing
  • Business Continuity Plan and Review Testing Results (COB)
  • Actively participates with E-Rosters processes and ongoing system enhancements

Education on an Ops Support Senior Supervisor Resume

Make sure to make education a priority on your ops support senior supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ops support senior supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Ops Support Senior Supervisor Resume

When listing skills on your ops support senior supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical ops support senior supervisor skills:

  • Effective time management, strong knowledge of MS Word, Excel, Power Point, Outlook
  • Provide strong controls and governance
  • Dedicated and focuses, able to prioritize and complete multiple tasks and follow through to achieve project goals
  • Fast leaner and good attitudes
  • Working knowledge of Accounting basics, MMP Standards, GAAP, security and controls
  • Recommends system enhancements, maintains abreast of state requirements pertaining to pre-licensing attendance tracking

List of Typical Skills For an Ops Support Senior Supervisor Resume

1

Skills For Fort Mill-ops Support Senior Supervisor Resume

  • Assists with associate relations and the resolution of Licensing Coach and RTC questions
  • Analyzes and delivers training to associates
  • Comply with standard processes and controls
  • Communicates and implements department changes or procedural enhancements and is responsible for maintaining and updating a current training procedure manual for the compliance areas of responsibility
  • Trains associates on the various Primerica Education administrative processes
  • Provides input and provides associates performance appraisals
2

Skills For Risk Ops Support Senior Supervisor Resume

  • Manages department Self-Assessment, Disaster Recovery and COB process
  • NOTE The information listed within this description summary is intended to indicate the general nature and level of work
  • Follow up on iCap issues to track corrective actions, related to supplier controls
  • Experiencia minima de 5 años en cargo similares
  • Licenciado en administracion o Carrera a fin (no limitativo)
  • Conocimiento basico del paquete de Office Microsoft-
  • Capacidad de adaptacion al cambio
  • Trabajo bajo presion

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