Ops Support Senior Analyst Resume Sample

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Marguerite Padberg
11903 Kristian Pike,  New York, NY
+1 (555) 788 4064

Work Experience

Ops Support Senior Analyst
04/2018 - PRESENT
New York, NY
  • Work with project resources to complete "as-is" business requirements vs. "to-be" business requirements for each project
  • Understand the working processes for each project and/or limitations in order to ensure workarounds are creatively utilized to meet project needs
  • Support HRSS global operations management’s reporting methodologies, to ensure consistency in reporting global business performance metrics
  • Liaison with Reporting, Operations, Technology and Function partners on a daily basis
  • Provide analysis & support on HR Data inquiries
  • Prepare special analysis and presentations on assigned projects and SME areas
  • Provide support & operational analysis on projects within the HR GDW (post-project Go Live)
  • Ensure team delivers as per Service Level Agreement (SLA) - timely and accurately
Rohq-hrss-ops Support Senior Analyst
04/2014 - 02/2018
Boston, MA
  • Responsible for first level escalations, validation approvals, and additional risk approvals
  • Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes
  • Delivers proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique Treasury requirements
  • Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities
  • Defining detailed business data requirements and documenting them
  • Completing projects to acquire data, manage it, and present it for use in reporting and statistics
  • Estate management (EOVS, certificate management, VTM patching, etc)
  • Design and build consulting activities with application development teams
Rohq Hrss Ops Support Senior Analyst
08/2010 - 12/2013
Houston, TX
  • Troubleshooting issues on existing instances
  • Primary liaison with CATE, Vendor and controls and compliance teams
  • 10 yrs direct BI tools administration experience required
  • Conduct level 1 & 2 Audit System Support/Helpdesk end-user application problem research and analysis activities. Provide user advice based on knowledge of IA systems and processes to ensure optimal solutions for issues raised
  • Defining, collecting staging and formatting of legacy IA system data for transition and migration to the current suite of Internal Audit business application systems. Currently consisting of MetricStream Audit Information Management Systems (AIMS), IA Timekeeping system – PlanView, Problem Ticket – ServiceNow and various end-user computing Microsoft SharePoint based tools
  • Respond to audit methodology process execution “HOW TO” calls and escalate assistance requests to Internal Audit Quality Assurance/Audit Methodology team as necessary. Document, track and perform trend analysis on End-Users support calls to identify opportunities for process and or system improvements
  • Define, develop and execution AIMS system data extraction utilities for purposes of identifying, quantifying and validating data quality and data anomalies across the suite of Internal Audit process management system. Assist and collaborate IA Operations Management Reporting team in developing and quality testing existing and new internal and external management and process exception reports
  • Take a lead role in the development and delivery of audit business application technical and workflow process training sessions including the preparation of user instructional guide documentation and hands- on end user training sessions


Mayville State University
2004 - 2009
Bs/ba's Degree in Business

Professional Skills

  • Prioritization of projects according to the business needs and resources available. Support for Learning Operations services to include; process workflow job aids and individual guidance to L&D team members as required
  • Strong interpersonal skills, proactive team player but also able to work independently with exceptional written and verbal communication skills
  • Effective verbal and written communication skills. Able to communicate with internal and external business partners
  • Operations, management, administrative and banking experience
  • Strong familiarity with mutual fund wrap, SMA, and UMA trading
  • Experience in documentation review, account maintenance and related cash products
  • Fast learner, strong attention to detail and willingness to go the extra mile

How to write Ops Support Senior Analyst Resume

Ops Support Senior Analyst role is responsible for finance, training, database, trading, reporting, software, programming, research, design, analysis.
To write great resume for ops support senior analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Ops Support Senior Analyst Resume

The section contact information is important in your ops support senior analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Ops Support Senior Analyst Resume

The section work experience is an essential part of your ops support senior analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ops support senior analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ops support senior analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Ops Support Senior Analyst resume experience can include:

  • Operational experience in managing small to moderate teams in highly sensitive and critical business environments requiring the achievement of results within tight deadlines
  • Trade booking- Monitor clients trading activity and book trades to the client’s account where necessary
  • Interest in process improvement and creative thinking to solve problems are key
  • Fail Management- Review and notify customers of failing trades. Work closely with the customer’s executing broker to identify and resolve issues facilitating settlement
  • Broker account set up- As customer’s trade with new executing broker, create new street side setting account
  • Habilidad para aprender rápidamente sobre nuevas áreas y procesos

Education on an Ops Support Senior Analyst Resume

Make sure to make education a priority on your ops support senior analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ops support senior analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Ops Support Senior Analyst Resume

When listing skills on your ops support senior analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical ops support senior analyst skills:

  • Sólidas habilidades de multitasking
  • Graduado en la carrera de Ciencias Económicas o afines
  • Amplio conocimiento y experiencia en los procesos de operaciones, así como conocimiento de las políticas corporativas aplicables a Operaciones
  • Sólido conocimiento sobre riesgo operacional
  • Habilidad para desarrollar buenas relaciones de trabajo con sus pares y superiores
  • Conocimientos de los procesos y herramientas de control de Citi

List of Typical Skills For an Ops Support Senior Analyst Resume


Skills For Rohq-hrss-ops Support Senior Analyst Resume

  • Excelentes habilidades de comunicación oral/escrita
  • Perfil analítico, colaborador y enfocado a mejorar el entorno de control
  • Disponibilidad para viajar el 10% del tiempo
  • Excelente nivel de inglés oral y escrito
  • Provide support to CBNA Risk Management and Consumer Finance organizations
  • Interface with front office, back office, and 3rd party vendors and custodians

Skills For Business Intelligence Ops Support Senior Analyst Resume

  • Ownership mentality with the willingness to handle sensitive issues
  • Become the subject matter expert on all operational processes, providing support to FSO Vendor Governance, US Currency, FX Currency and Operational Support, and other Financial entities within Citi
  • Advanced analytical skills - Excel skills such as macros, pivot tables and vlookups required, SAS programming skills and VBA highly desired
  • Expert Microsoft application tool technical background and experience in supporting large global distributed technology environments. Demonstrated expert in MS Office productivity software tools, (Word, Excel, PowerPoint, Access, SharePoint, SQL, Business Objects, Data Analysis Tools) Windows O/S, IE Explorer/Chrome internet browsers, relational database concepts and reporting tool experience

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