Ops Support Analyst Resume Sample

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Judy MacGyver
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Work Experience

Intermediate Associate Ops Support Analyst
09/2017 - PRESENT
Chicago, IL
  • General research of Transfer Agency operations issues
  • Support of Transfer Agent Events which includes print/media and client fund set up
  • Business analysis, project coordination and operations support
  • Emphasis on budget/revenue/GL reconciliation and management and invoice management
  • Manage the process for advising and escalating on any prolonged or major issue identified
  • Stay informed on and communicate recommendation for new policies and procedures to maintain efficiencies in system management
  • To assist in developing the department’s image, enhance its profile and maintain its reputation
  • Opportunities to gain knowledge across various markets and products
Sales Ops Support Analyst
02/2013 - 04/2017
New York, NY
  • Work within a business area that has high volume and challenging deadlines. Building relationships within all areas of the Broker Dealer entity
  • On-going maintenance/refresh of existing customer data
  • Review contract to determine all elements of the transaction. Add proper product ID’s to order for any bundled items (Subs, PS, Services, etc.)
  • Experience as a Software Developer or Support Engineer
  • Deployment of workstations to desks and user setup
  • Troubleshooting system and network problems, diagnosing and solving hardware/software faults and providing solutions to end user application problems
  • Manages and resolves all escalated system compliant and access issues in conjunction with the main Helpdesk and external 3rd party suppliers (such as Dell and Sprint)
  • Ensures all logged IT issues are resolved within SLA
Usps-it Ops / Support Analyst, No Clearance
03/2006 - 10/2012
Philadelphia, PA
  • Manage and maintain software support (Windows, Outlook etc), PCs (laptops and desktops), Other hardware (e.g. Printers), Building access (security), Phone system (incl. Avaya/CMS); to minimise impacts to both staff and our customers
  • Ensure accurate recording of hardware and software records by job role for audit purposes
  • Management of the VeriFone PR process for procurement of equipment from key vendors
  • Management of the Shanghai comms rooms and support of the servers and network in liaison with the offshore IT Operations teams
  • Supports the roll-out of new applications
  • Ensure all services delivered comply with policies, processes and standards
  • Server hardware troubleshooting and configuration


University of the People
2000 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • Advanced working knowledge of PC’s, networks, mid-range computer operations, radio frequency equipment, (Microsoft software (Project, Word, Excel, Outlook, Crystal Reports and Visio), servers
  • Strong problem-solving abilities and excellent communication, customer handling and inter-personal skills
  • Excellent writing skills including the use of proper grammar and punctuation and proof reading
  • Strong communication skills: oral, presentation, and facilitation
  • Strong planning, organizing and prioritizing abilities
  • The ability to work in a dynamic environment, prioritizing and multi-tasking effectively
  • Well-developed listening and documentation skills

How to write Ops Support Analyst Resume

Ops Support Analyst role is responsible for organization, advanced, analytical, excel, modeling, research, design, customer, technology, sheets.
To write great resume for ops support analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Ops Support Analyst Resume

The section contact information is important in your ops support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Ops Support Analyst Resume

The section work experience is an essential part of your ops support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ops support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ops support analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Ops Support Analyst resume experience can include:

  • Have proficiency in appropriate business language and ability to present ideas effectively
  • Strong experience with business IT applications (e.g. Supply Chain, HR, Finance)
  • Attention to detail; Analytical skills; Ability to work independently
  • Position requires sales support and account maintenance/management skills, project management, and self starter in order to achieve a high level of success
  • Position requires sales support and account maintenance/management skills, project management, and self-starter in order to achieve a high level of success
  • Strong experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship management, Human Resources (HR), finance)

Education on an Ops Support Analyst Resume

Make sure to make education a priority on your ops support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ops support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Ops Support Analyst Resume

When listing skills on your ops support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical ops support analyst skills:

  • Strong communication skills, oral and written; Strong problem solving skills
  • Advanced MS Excel skills, such as Financial Modeling experience and ability to work with large amounts of data (i.e. Pivot Tables)
  • Good analysis, and problem solving skills
  • Excellent PC/Microsoft Office skills
  • Strong Ownership Mentality and Organization skills
  • Advanced quality & communication skills (including English)

List of Typical Experience For an Ops Support Analyst Resume


Experience For Sales Ops Support Analyst Resume

  • High aptitude and organization skills and the ability to constantly prioritize work based on incoming customer needs
  • Understand customer needs and adjust to customer’s changing priorities
  • Restaurant experience, required
  • Publication, monitoring and reporting of reconciliation reports between SDS and downstream trading and settlement systems
  • Support the first/second line team to resolve issues that come into the helpdesk acting as a point of escalation for more challenging issues
  • Handle complaints tactfully by showing empathy and care
  • Develop an in-depth understanding of our hotel inventory system as well as the related business impacts

Experience For IT Ops / Support Analyst Resume

  • Enhance existing processes through continuous improvement
  • Calculate compensation for Sales Reps and Management
  • Track and maintain scorecard metrics
  • Complete analysis requests from Finance Team
  • Complete analysis requests from Operations Team
  • Coaches and shares best practices for compensation management
  • The Sales Ops Support Analyst serves as a point of contact and change agent within internal teams

Experience For Usps-it Ops / Support Analyst, No Clearance Resume

  • Manages service, policy, and process expectations within the larger Sales Operations Team
  • Works cross-functionally to improve and streamline policies and procedures
  • Maintains documented processes and templates
  • Work as a team, constantly checking efficiency and task overflow queues. Be prepared to take on work outside of current assigned work in order to meet customer needs
  • Work within established SLA’s to deliver quality responses. Quality responses include professional oral and written skills as well as quality content in a customer facing format
  • Advanced Excel skills would be considered as an advantage. Be able to create formulas, work with pivot tables, Vlookup, multiple sheets and workbooks, create graphs, and create formatted, visually clear reports
  • Lead others in a peer-to-peer organization, ability to track and report on others’ progress and work together to meet common goals
  • Position interfaces with Sales teams/vendors or customers regarding basic sales metrics/ analyses and reports from NCR Sales / vendors reporting tools; Interfaces with customers regarding the installation/product delivery activity and ensure that installation/delivery is completed to the customer’s satisfaction

Experience For IT Ops Support Analyst Resume

  • Responsible for providing and analyzing various metric data to customer and internal organizations; Maintains issue Control & Follow up reports; Performs account Data Collection and is capable of analyzing same
  • Serve as the key interface/liaison between Sales Support, Sales, Master Scheduling (CDP) and the internal support organizations that include the Customer Service Center and Global Operations (Manufacturing & Distribution) with regards to any customer product issues
  • Has accountability for ensuring that assigned accounts are being properly serviced by NCR in a manner that reflects NCRs commitment to delivering high quality products and services; Executes global Processes for revenue recognition per policy guidelines
  • Responds to customer needs as problems or issues related to product quality, delivery or inventory levels arise, but also looks for opportunities in which he/she can provide added value beyond the scope of the product in assigned accounts
  • Gives and receives feedback to and from the customer, Sales and NCR managers, colleagues and Sales Operations in a continuous effort to meet the customer's business needs
  • Uses effective questioning techniques to probe for information, understanding and agreement; Effectively responds to customer inquiries, problems and/or other customer communication in a timely respectful and tactful approach
  • Develops meaningful business relationships based on mutual value and trust with individuals at various levels within NCR and the customer location; Responds constructively to minimize difficult or negative issues and partners with internal support groups to ensure total customer care
  • Actively seeks out new opportunities to self-improve through continuous education regarding new ideas, products, industry market trends, customers and competition
  • Utilizes all methods of education including reading the business section of newspapers, studying customer public literature, asking for feedback from Managers and researching the competition's literature and web sites

Experience For Tech Ops Support Analyst Resume

  • Take ownership of customer enquiries and provide HR solution to problems in an accurate and timely manner, e.g. assist customers with troubleshooting, maintenance, upgrading, and termination of a product/service
  • BS/BA or equivalent experience and proven experience of technical analysis experience in a customer support environment
  • Graduate of Business or HR related courses with 1-2 years work experience
  • Follow up on outstanding queries and keep customers informed on progress
  • Ensure timely and accurate service delivery in accordance with stipulated Service Level Agreements (SLAs)
  • Serve as the primary point of contact for resolution of issues within designated area. Escalate issues to appropriate parties whenever necessary to resolve issues quickly and efficiently

Experience For Rohq-hrss-ops Support Analyst Resume

  • Establish customer needs through email, phone, or face-to-face communication
  • Ensure availability and accessibility of contact to prevent service lapse in urgent cases
  • Adopt a customer-centric approach when handling customer complaints and take accountability for resolving customer complaints. See issues through the eyes of the customers
  • Provide information and educate customers on HR policies, systems, and processes
  • Meet and exceed customer expectations by offering exceptional service. Demonstrate flexibility whilst consistently complying with company policies and procedures
  • Collect feedback from customers through various channels and ensure customer satisfaction
  • Collect and maintain the knowledge management tools for countries supported
  • Coordinated with various team to review opportunities to increase first contact resolution

Experience For DC Ops Support Analyst Resume

  • Test and assist in implementation of enhancements to case management tool
  • Work as a team, constantly checking efficiency and task overflow queues. Be prepared to take on work outside of current assigned work in order to meet team needs and goals
  • Escalation of cases to meet the defined Service Level Agreements and Key Performance Indicators
  • Coordinate with Market Management, Operations Support and Product teams to escalate issues of a technical and business nature
  • Support Market Managers and Market Coordinators in daily operations for hotel partners
  • Assist in preparation and distribution of daily, weekly and monthly reports
  • Generate adhoc database reports Maintain status schedule of data completed, data in progress & data waiting to be processed Maintain open dialogue with Market Manager, Market Coordinators and Regional Director
  • Act as a liaison between the frontline Market Management team (Market Managers and Market Coordinators) and the technology product development team

Experience For Commissions Ops Support Analyst OE Resume

  • Work in a technical 24/7 environment in either 1st, 2nd, or 3rd shift support role and escalate to Tier 2 support teams and program managers as necessary
  • Proficiency in Microsoft Word and Excel and usage of the Internet Ability to work and thrive in a multitasked, fast paced environment
  • Professional, get it done attitude and work ethic
  • Manages Major Incident (MIs)
  • Executes manual order entry in orders management systems for repeatable orders
  • Serves as the help line for issues related to the use of orders management system systems or Orders process
  • Helps sales force with customer data researches
  • Addresses & verifies configuration issues

Experience For Camdm Ops Support Analyst Resume

  • Responsible for the resolution for less complex service/ solution issues escalated by sales people, customers or operations by applying independent judgment and expertise
  • Communicates with sales force and vendors
  • Coordinates shipments to customers
  • Works with the sales teams and vendors to set delivery dates (i.e., if customer wants to reschedule delivery date
  • Position supports the business division by performing day-to-day operational functions and providing support to sales associates and managers in their revenue generation activities
  • Prepares reports to support Sales and customer’s review
  • Responsibilities include helping sales to create web ordering tool (WOT) quote, Order follow up, Arranging shipments from plants, Arranging importation, Delivery coordination, Cost sheet preparation

Experience For Usps-it Ops / Support Analyst, Public Trust Resume

  • Work with limited guidance on projects within defined criteria
  • Date cleanse, scrub, clean and normalisation
  • Golden Record creation and maintenance
  • Ownership of the Data Entity Standards
  • Validation through internet research and update of corporate actions within the Shared Data System following engagement and approval from various global infrastructure teams such as Credit Risk, Legal and Client Regulatory
  • Client account maintenance within Trading & Settlement systems following Credit Crisis announcements from Credit Risk
  • Extraction of large data queries using Microsoft access
  • Bulk update of a large volume of records within the Shared Data System

List of Typical Skills For an Ops Support Analyst Resume


Skills For Sales Ops Support Analyst Resume

  • Experience in scripting and/ or programming language
  • Excellent knowledge of MS Office including MS Access
  • Demonstrate expertise in all activities associated with providing support and problem resolution on complex and difficult issues
  • Strong decision making and judgment capabilities
  • Attention to detail and strong understanding of control principles and compliance guidelines
  • Experience with Oracle and Manufacturing processes
  • Typically, 2-3 years of working experience in related fields

Skills For IT Ops / Support Analyst Resume

  • Validate monthly billing reports
  • Operate independently and with little to no direction
  • Leadership experience with implementation, problem analysis and solutions of infrastructure and business application environment
  • Focus is on effective executive communications
  • Experience with maintaining reference data
  • Experience of Vendor Management or Control and Oversight of a 3rd party
  • Strong knowledge of order and production policies and practices
  • Prioritize workload/Self-starter
  • Excellent knowledge of office programs and web tools

Skills For Usps-it Ops / Support Analyst, No Clearance Resume

  • Knowledge and/or experience in importation /supply management would be an advantage
  • NCR Aloha product knowledge or operational/delivery experience
  • Structured Query Language (SQL) experience
  • BA/BS in CS, MIS or equivalent experience
  • Validate compensation for Channel Partners per sale
  • Validate contracts as related to calculate compensation
  • Supports the Operations Organization to ensure effective processes from customer sale to sales rep payout
  • Understanding of Custom Pricing, Order Entry, Product Soultions

Skills For IT Ops Support Analyst Resume

  • Understanding of Custom Pricing, Order Entry, Product Solutions
  • Operating systems troubleshooting and configuration for both Microsoft and VMware
  • Messaging services Network security including Sarbanes-Oxley compliance procedures
  • Working hours are from 2 - 10 pm
  • Disaster recovery planning and testing, including backup and restore; remote software installations and upgrades
  • Basic understanding of material handling equipment interfaces and servers
  • Supports the Sales Operations Organization to ensure accurate billing and invoicing for monthly Cloud Applications subscriptions
  • Analytical Problem Solving & Decision Making

Skills For Tech Ops Support Analyst Resume

  • Responsible for the tracking and monitoring of equipment availability and delivery and communications of such to the customer and sales
  • Basic understanding of AS/400 and interfaces to other systems and devices (i.e. scanners and PC applications)
  • Is self-starting, analytical, results and solutions-driven
  • Technical understanding with the ability to translate into business concepts
  • Creates customers, sites, and billing accounts in NCR CWEB

Skills For Rohq-hrss-ops Support Analyst Resume

  • Enforces established processes, including SOX requirements
  • Responsible for maintaining rollout schedule
  • Analyze current methods and procedures. Recommend operating procedures
  • Basic understanding of systems and use as required to fulfill job function
  • Analysis and Problem Solving/Manages Risk
  • Cope with a potentially stressful work environment while at the same time maintaining professionalism that contributes to a team environment
  • Network hardware troubleshooting and configuration
  • Internet connectivity, including firewall and VPN services

Skills For DC Ops Support Analyst Resume

  • Needs to be available for US Time Zone, working hours are 14:00-22:00 Belgrade time
  • Provide technical support resolving complex issues with partners' connectivity system
  • Assess and / or obtain business impact resulting from IT outages or issues
  • Network performance monitoring
  • External data sourcing
  • Physical ability to stand for extended periods of time, lift/carry up to 40 pounds, walk, bend, stoop and kneel

Skills For Commissions Ops Support Analyst OE Resume

  • Motivate other to achieve performance goals
  • Target focused, proactive and keen to spot opportunities to refine and improve processes and service
  • Calm and able to focus when in a pressure situation
  • Manage events and drive team to resolution
  • Demonstrate ability tow work independently, interact effectively, with different level of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)
  • Includes initial point of creation, review, and/or approval for completed sales orders, following a workflow and ultimately becoming monthly subscriptions
  • Ensures NCR customer and site details flow into Salesforce, Zuora, and other Sales Operations tools/systems

Skills For Camdm Ops Support Analyst Resume

  • Sets up invoice auto-draft payment details in ERP
  • Updates invoice delivery preferences
  • Verifies proper sales contract completion and storage management
  • Provides approvals and deliverables within daily/weekly/monthly SLA’s
  • Generate and customize reports
  • Serves as the help line for issues related to the use of orders management system or process
  • Interfaces with managers and leadership to escalate issues, provide updates, and implement improvements
  • Coaches and shares best practices for Salesforce quote management
  • Applies a basic knowledge of procedures and concepts of NCR Sales, such as Supply Chain Management and Vendors process and tools. Includes basic knowledge of Customer requirements (NCR Order Processes, NCR ERP System, Order Revenue Recognition policies)

Skills For Usps-it Ops / Support Analyst, Public Trust Resume

  • Support the transition from email/phone based communication to systems based tracking
  • Works with limited guidance on projects, with defined criteria
  • Identify restaurants issues and create tickets in centralized system
  • Serve as a contact person to support operations
  • Utilize metrics to drive performance improvements for our restaurants
  • Create and maintain SOP’s for key distribution functions
  • Source of communication to operations
  • Coordinates food shipments and donation requests for disaster events

List of Typical Responsibilities For an Ops Support Analyst Resume


Responsibilities For Sales Ops Support Analyst Resume

  • Highly motivated individual with the ability to learn quickly and work with a variety of individuals in both team and self-directed environments
  • Highly flexible; Self confident; Result-oriented
  • High level of proficiency in MS Office products
  • Increase service proposition through Stakeholder engagement
  • Carry out Ops impact assessments for large bank wide strategic regulatory programmes such as Structural Reform, MiFID II, FINRA15a6
  • Engagement with senior stakeholders across the bank
  • To provide third level support to DXC users, HPE, HPI and MF customers
  • To participate as a project resource as and when required
  • Participate in On-Call Rota as required

Responsibilities For IT Ops / Support Analyst Resume

  • Work with end users and management in gathering information and identifying their needs in order to analyze existing procedures, processes, and equipment to develop and/or recommend new ones
  • Maintain and support computer equipment, printers, radio equipment, controls, and servers, and works with DC purchasing department to ensure availability of supplies to the equipment supported. Check, evaluate, and inventory computer equipment on a regular basis to reduce system downtime
  • Identify, analyze, support, resolve, and document the distribution center’s applications and hardware issues. Support users in Microsoft applications (Windows, Word, Excel, MSQuery Outlook, etc.), DC reporting tools (Crystal Reports), and other production software installed on-site
  • Maintain computer hardware by installing new components. Test all changes and train end users on use of new computer hardware/software features
  • Teams with other groups to maintain distribution center servers and provide on-site troubleshooting for material handling and/or sorter issues with the ability to lead small to large material handling and/or server projects as assigned

Responsibilities For Usps-it Ops / Support Analyst, No Clearance Resume

  • Create and maintain accurate documentation of the distribution center’s hardware maintenance records, hardware performance, vendor contacts for repairs and services, provide reports on vendor performance to the business support manager, and communicates issues to outside vendors as assigned and required
  • Responsible for handling all aspects of Help Desk tickets including working directly with staff, documenting problems and/or solutions; updating and closing tickets as issues are resolved
  • Work Effectively with Superiors and Peers
  • Related experience in a Production Application Services Management or Project Management Role
  • Work with department personnel and other corporate staff to ensure adherence to Desktop and Operational policies and standards

Responsibilities For IT Ops Support Analyst Resume

  • Written and Spoken Communications
  • Act as liason between our Caribeena Latin America (CLA) Sales team and Customers for all account needs related to product returns, invoice questions and concerns, product questions, business functions, sales operations, customer self-service as it relates to the products and services in use by a specific group of customers
  • Design and prepare statistical reports for measuring processes, productivity, and efficiency
  • Exhibit a high level of initiative and integrity
  • Develop productivity systems to monitor the utilization of resources. Measures current productivity and efficiency
  • Lead, communicate, train and hold accountable internal customers, external customers and vendors to support the highest customer service, while maintaining sound business practices and cost management
  • Review and recommend equipment provisions. Prepare cost justifications as required

Responsibilities For Tech Ops Support Analyst Resume

  • Plan lay-outs of new facilities and new equipment
  • Conform to company business standards and practices
  • Positive attitude and work ethic and self-motivated
  • Respond to customer’s elevations and escalations in a timely and professional matter
  • Treasury compliance guidelines

Responsibilities For Rohq-hrss-ops Support Analyst Resume

  • Prime product knowledge
  • MS Skype For Business
  • MS OneDrive For Business
  • Up to 3 years of relevant

Responsibilities For DC Ops Support Analyst Resume

  • High level of proficiency in all other MS Office products
  • Detail oriented with ability to identify potential issues, recommend and implement resolution plans
  • Multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills
  • Understand and be able to communicate basic accounting principles such as debit and credit needs internally and with customers. Work with customers on describing services exhibited in their bills and understand when there are items within NCR’s realm of responsibility to correct. Take action to correct and follow-up both internally and externally until payment of the bill is achieved

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