Operations Support Resume Sample

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Rozella Stiedemann
31249 Rath Mission,  Los Angeles, CA
+1 (555) 854 6215

Work Experience

Operations Support Associate
11/2015 - PRESENT
Los Angeles, CA
  • To ensure efficient monthly forecasting & reporting
  • To monitor and report on order status and compliance at a customer level
  • Build Humana’s brand image with employers, members, brokers, consultants, physicians, hospitals, regulators and legislators by providing effective and efficient service
  • Reviews Santrax reports and follows up immediately on any discrepancies
  • Collaborates with billing department to distribute Long Term Care documents
  • Provides skilled care to patients under the direction of a registered professional/care manager
  • Follows the nursing care plan for each assigned client
  • Reports daily changes to the supervisor immediately
  • Assist the client with the activities of daily living while teaching appropriate self-care techniques
Operations Support
09/2012 - 06/2015
Detroit, MI
  • Under supervision of SSA Operations Support Manager, execute routine transactions and ensure compliance with internal policies and procedures
  • Learn internal policies and procedures to be an expert for business functions
  • Manage task tracker for the team including updates and periodical reporting
  • Execute low and high risk transactions
  • Responsible for the smooth running of the Squadron Operations room and surrounding environment
  • Ensure that Mission data and debrief data is correctly prepared
  • Ensure all Flight Planning boards and activities for MSS Mission Planning support are controlled and maintained
  • Support the Saudisation process through the OJT and consolidation training of assigned RSAF technicians
  • Support the company SHE policy through best practice within the work centre
Operations Support Assistant
12/2006 - 07/2012
Phoenix, AZ
  • Provides an optimum physical and emotional environment to the client at all times
  • Provides and maintains a safe environment for the client
  • Assist the registered nurse as required
  • Participates in case conference, in -service and other programs and meetings as needed
  • Maintaining and ensuring compliance to Ernst & Young’s Global Code of Connection security standards
  • Serve as team leader for assigned area and assume role of Supervisor as required, ensuring quality work is completed in an efficient and timely manner, monitoring unit performance and providing guidance and training to less experienced personnel
  • Career Gap Analysis
  • MEETING SUPPORT: Maintain, schedule and operate the PDSAS’s meeting, and conference facilities & equipment. The Contractor shall assist with meeting preparation, IT requirements, and administrative support to all hosted meetings, conferences, and events at any PDSAS location or contractor provided (SAIC) venue
  • Partners with WellCare vendors supporting operations. Supports and assists all LOB’s with specific focus on Health Services, Pharmacy, Medicaid, Exchanges, Medicare and PDP, etc


DePauw University
2000 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • Organizational skills; problem solving skills; results oriented; team player; time management skills
  • Effective problem/troubleshooting skills written and verbal communication skills; organization and interpersonal skills
  • Strong PC and System skills and experience including demonstrated knowledge of databases
  • Good communication skills. Able to express him/herself clearly, accurately and strong team building skills
  • Demonstrates multitasking ability, analytical skills, problem solving skills and a consistent record of on time delivery. Good customer service is mandatory
  • Excellent written and verbal communication skills, high level critical thinking/analysis skills
  • Strong written and verbal communication skills in addition to interpersonal communication skills

How to write Operations Support Resume

Operations Support role is responsible for organizational, computer, interpersonal, analytical, microsoft, customer, software, organization, excel, english.
To write great resume for operations support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Support Resume

The section contact information is important in your operations support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Support Resume

The section work experience is an essential part of your operations support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Operations Support resume experience can include:

  • Language Skills -Demonstrate effective verbal and written English skills
  • Multi-task, prioritize & time manage efficiently & effectively; strong analytical skills with the ability to exercise independent judgment
  • Effective time management including good prioritisation and organisational skills
  • Exceptional oral and written skills. Proven management and leadership skills
  • Strong administrative skills with demonstrated proficiency in proofreading and editing and drafting documents with careful attention to detail and accuracy
  • Driving Skills –A valid driver’s license (Classes 1 & 2) and experience driving appropriate vehicles in all road and weather conditions

Education on an Operations Support Resume

Make sure to make education a priority on your operations support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Support Resume

When listing skills on your operations support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical operations support skills:

  • Good interpersonal skills and ability to build good working relationship with others along with team-building skills
  • Demonstrates good oral and written communication skills; able to communicate effectively with systems associates at all levels
  • Excellent communication skills with ability to communicate effectively using different mediums and across multiple levels ranging from managers to other staff
  • Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates and customers
  • Effectively handle multiple assignments, work under minimal direction, and deal effectively with changing business priorities and conflicts
  • Good judgment and decision making skills, and the ability to effectively assess and resolve problems

List of Typical Experience For an Operations Support Resume


Experience For Operations Support Coordinator Resume

  • Demonstrated leadership skills; currently in Coach position or equivalent experience
  • 10)Demonstrated strong interpersonal skills
  • Accurate typing skills, proofreading skills; spelling and grammar
  • Training - Demonstrated ability, willingness and commitment to be multi-skilled and up-skilled
  • The proven ability to effectively manage multiple responsibilities simultaneously in a deadline-driven, fast paced setting as part of a high-performing team
  • Excellent conceptual skills for developing comprehensive undertaking and execution of complete processes and/or procedures
  • Strong organizational, planning, resource management and interpersonal skills including the ability to multi-task

Experience For Operations Support Engineer Resume

  • Excellent written and verbal communication skills including correct use of English, grammar, spelling, punctuation, and mathematics
  • Experience working on PC, accurate keyboarding skills
  • Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels
  • Exceptional strong interpersonal, communication and problem solving skills
  • Demonstrated organizational skills handling high volume audits
  • Good customer focusing skills and to be team oriented
  • Proven hardware/software troubleshooting and diagnostic skills

Experience For Operations Support Representative Resume

  • Proficient in MS Office, strong Excel skills required
  • Strong organizational skills / ability to handle multiple concurrent activities
  • Strong problem analysis/ resolution, organization, time management, communication and interpersonal skills
  • Strong computer skills with a proficiency in Microsoft Office, SAP, and MS Outlook required
  • Good computer skills and tech literacy

Experience For Operations Support Assistant Resume

  • Interact effectively with different levels of management and to operate with high work ethics
  • Solid PC skills in Microsoft Office Suite, Internet applications, and database management software
  • Solid PC/technology skills in Microsoft Office Suite, Excel, PowerPoint, Internet applications, and database management software
  • Excellent oral and written communication skills - English and Japanese
  • Good skills in MS Word and Excel
  • Excellent verbal, written and group presentation communication skills
  • Detail-oriented with good organizational and follow-through skills

Experience For Operations Support Associate Resume

  • Strong English skills, both verbal and written. Negotiation level
  • An effective leader with an ability to manage, direct, motivate, develop and communicate effectively
  • MicroSoft Office Suite skills and ERP system experience
  • Self-motivated, results oriented and has strong organizational skills
  • Demonstrate advance skills with computer software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software)
  • Strong analytical skills and ability to put together operational dashboards and trackers
  • Microsoft Office(Outlook and Excel)Good verbal and written communication skills

Experience For Associate Operations Support Resume

  • Analytical skills with experience in overall Teamcenter product to solve Teamcenter end user issues
  • Networking Organization and Planning skills
  • Effectively build the talent pipeline by acquiring, identifying, coaching, and developing high potential leaders for ADP's future growth
  • Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions
  • Effectively communicating with employees and uses creativity when solving problems
  • Are willing and able to work effectively independently and self-motivated while working toward personal and team goals
  • Demonstrated experience using a dashboard – or other reporting metrics is desirable
  • Critical thinking, deductive reasoning, and project management skills

Experience For Rohq-hrss-operations Support Intermediate Analyst Resume

  • Work closely with Commercial Operations group, identify/implement/demonstrate commercial understanding/opportunities. Requirement to demonstrate CVA
  • Process modeling experience and experience with Visio / iGrafix an asset
  • Exceptional communication skills and are able to craft and deliver well-written, compelling messages to our students and colleagues via phone and in person
  • Adapt to organizational and change management skills, while focusing on measurable goals and results
  • Proven experience facilitation training, educational programs and/or workshops
  • Expert level of automation skills using one or more computer languages such as Python, Perl, Shell, Java
  • Mortgage banking experience and 5+ years managerial experience

Experience For IT Operations Support Resume

  • Experience writing BigQuery/SQL queries Self-starter with experience in a team environment
  • At ease working in multicultural environment and ability to interact effectively with individuals of all levels in the organization
  • Basic Coaching, Change management & Manpower Control skills
  • Demonstrated ability to develop good working relationships
  • Prior experience supporting the BAM portfolio
  • Exceptional analytical and problem solving skills with an attention to detail
  • Demonstrated good judgement in dealing with internal and external customers
  • Team player, results-driven, productivity & problem-solving skills

Experience For Operations Support Intermediate Analyst Resume

  • Communicate effectively and professionally with Customers, Operations Drivers and all levels of leadership
  • Develop and implement training programs to drive individual performance, technical and skills development
  • Effectively collaborate with colleagues to bridge regional operations into cohesive global support model
  • Accuracy, timeliness and proficient organizational skills
  • Communicate effectively in a professional manner with internal and external clients
  • Communicating effectively with HCRA team members to clarify reporting needs
  • Manage the effective integration of cross-functional activities which impact on our ability to provide a high quality service experience to our customers
  • Well-developed administrative and organizational skills and are willing to follow detailed processes consistently
  • Experience with program management, such as incident investigations, root cause analysis, corrective actions, effectiveness reviews, and related programs

Experience For Manager Operations Support Resume

  • Proven high standards of customer service and demonstrate a professional manner with all guest interaction
  • Superior organization and interpersonal skills
  • Adapts to change, acts as a change agent, and works effectively in a dynamic environment
  • Experience: Up to 2 years’ experience in corporate environment
  • Demonstrate ability to effective problem-solving while exhibiting sound judgment and successful stress/risk tolerance
  • Proficient computer skills to include: Microsoft Office, SharePoint and WM
  • Experience supporting batch processing of jobs (Oracle, Informatica, PeopleSoft experience required)

List of Typical Skills For an Operations Support Resume


Skills For Operations Support Coordinator Resume

  • Strong written and verbal communication skills, in addition to interpersonal communication skills
  • Attention to detail, excellent reading and writing abilities, and highly effective communication skills
  • Good team worker, strong analytical and problem solving skills
  • Excellent organizational skills and the ability to manage multiple projects and competing priorities
  • Proven track record of project management skills and ability to keep multiple priorities moving at the same time
  • Demonstrated effectiveness in process management – in particular target setting, prioritisation and operational effectiveness
  • Time management, communication skills, decision making, interpersonal, and organizational skills
  • Strong analytical, customer service, communication skills, and strong attention to detail

Skills For Operations Support Engineer Resume

  • Strong data management skills, with the proven ability to extract, and analyze data and report on findings
  • Excellent communication skills,the ability to get on with colleagues and communicate priorities as required
  • Excellent verbal and written communication skills in terms of documenting and reporting findings and results of call testing
  • Excellent researching and problem solving skills, including the ability to analyse, compare, evaluate, reconcile and order data
  • Solid people management skills that includes coaching, mentoring and relationship building

Skills For Operations Support Representative Resume

  • Strong previous management experience of managing teams (experience managing team in multiple locations and advantage)
  • Excellent interpersonal, oral & written communication skills including mastery of computer, MS Office & SharePoint
  • Strong analytical skills and creative problem solving techniques with the ability to pursue timely and practical solutions
  • Demonstrate ability to speak clearly, both in person and via telephone, using a high level of verbal skills and to listen carefully
  • Excellent IT skills including confidence/proficiency in Microsoft packages (particularly Office 365, SharePoint and OneDrive) and Skype for Business
  • Excellent organizational and time management skills and be self-guided for a range of related semi-routing task
  • Excellent customer service and semi-routing technical support skills
  • Strong information services administrative skills, including, technology, and systems management
  • Excellent communication skills including professional phone and email etiquette

Skills For Operations Support Assistant Resume

  • Strong written and verbal communication skills by communicating with internal and external customers
  • Excellent time management and problem solving skills
  • Sound judgment and strong problem-solving skills
  • Good interpersonal, networking and communication skills
  • Good development/scripting skills in common languages like UFT 12.1, VB Script, C++, etc
  • Excellent communication skills, able to communicate clearly and succinctly, both verbally and in writing

Skills For Operations Support Associate Resume

  • Good scripting skills (most important bash, perl, python),
  • Good troubleshooting skills,
  • Excellent communication skills, including ability to present findings and train others
  • Experience using MS Word, Excel, and PowerPoint skills
  • Strong presentation skills and public speaking ability
  • Demonstrated track record of working effectively with a senior executive in a fast-paced and service-oriented corporate environment

Skills For Associate Operations Support Resume

  • Work independently, exercise good judgment; resourceful, problem solving skills
  • Flexibility: demonstrated ability to effectively adjust to change and remain open to new ideas. This includes moving to another shift or product line
  • Strong negotiation skills with a demanding presence felt in all negotiations
  • Detail-oriented with solid multitasking and organizational skills
  • Strong comprehension, oral and written communication skills
  • Excellent analytical skills with great attention to detail
  • Strong technical, analytical skills. Troubleshoot complex problems
  • Strong communication and documentation skills
  • Good negotiation and training skills

Skills For Rohq-hrss-operations Support Intermediate Analyst Resume

  • Good analytical skills to improvise configuration/scripting to match new situations
  • Have strong Customer-service skills
  • Extensive experience of leading interactions with business stakeholders at senior levels, with demonstrable communication and project management skills
  • Computer skills and good knowledge of relevant software
  • Good communicative skills in Dutch and preferable competency in English
  • Excellent communication skills (written & verbal), also in public
  • Time Management – Uses time effectively, efficiently and prioritizes accordingly. Acts with a sense of urgency to accurately complete work in timely manner
  • Organizational skills – Attention to detail, identifies / prioritizes tasks to be accomplished, is well organized

Skills For IT Operations Support Resume

  • Strong written (email) and verbal (phone) communication skills
  • Good IT skills and confidence/proficiency in all Microsoft packages
  • Excellent time management skills and the ability to multi task as required by the position
  • Proven skills in Microsoft Word, Excel, and PowerPoint in order to provide findings, summaries and reports
  • Excellent written and verbal communication skills Qualities
  • Good math skills are required
  • Project management capabilities and skills to meet deadlines and handle changing priorities

Skills For Operations Support Intermediate Analyst Resume

  • Excellent written and verbal communication skills with the ability to network and build internal and external relationships at all levels
  • Being first point of contact for the stores and field team and support them effectively with daily queries
  • Proficient in C#/JAVA/PHP or any scripting language (with proven working experience)
  • Effectively perform coaching and training through various media (i.e. one-on-one, classroom environment, webinar, etc.)
  • Openness to new ways of thinking and acquiring new skills
  • Strong critical thinking and analytical skill required including the ability to convey complex business concepts in a clear and concise manner
  • Effectively uses the Student Central Check-In system to assist with managing and tracking the student traffic in the department
  • Demonstrated experience developing high performing service delivery teams
  • Exceptional communication skills and are able to craft and deliver well-written, compelling messages to our students and colleagues

Skills For Manager Operations Support Resume

  • Basic computer skills including knowledge of Outlook, Internet Explorer, Microsoft Word
  • Skills / knowledge in Infrastructure as a Service / Cloud computing (AWS, Azure, Google, etc.)
  • Flexible and innovative problem solving skills
  • Skills and Attributes: Graduation in Accounting
  • Professional experience with learning management systems and/or in shared services operations, or other HR systems experience
  • Friendly with outstanding interpersonal and communication skills
  • Sound computer skills including Microsoft Word, Excel and PowerPoint

List of Typical Responsibilities For an Operations Support Resume


Responsibilities For Operations Support Coordinator Resume

  • Strong leadership presence with confidence, skills and experience to present and act as a representative to the senior leadership team
  • Good inter-personal skills and demonstrated ability to work successfully in a team environment either as a participant or leader
  • Good interpersonal skills and proven ability to communicate with all levels of management
  • A strong communicator with excellent interpersonal skills, have the ability to communicate at all levels
  • Strategic focus with sound technical skills, analytical abilities, good judgment and strong operational focus

Responsibilities For Operations Support Engineer Resume

  • Good communication and reading skills – works well from written and verbal instruction
  • Good communication skills, both oral and written (communication is clear, structured, and easily understood)
  • Excellent written, oral communication skills in English
  • Above average financial/business acumen, influence and organization skills coupled with strong financial acumen to ensure alignment to fiscal plans
  • Excellent verbal, written and group communication and presentation skills
  • Good communication skills at all management and employee levels
  • Good communication skills at all levels of management and employee
  • Excellent interpersonal skills with the ability to work as part of a team and to display flexibility, initiative and cooperation

Responsibilities For Operations Support Representative Resume

  • Strong organizational, time management, and, verbal and written communication skills
  • Resourceful, proactive with strong analytical, negotiation and vendor management skills
  • Able to meet deadlines excellent oral and written communication skills
  • Demonstrated organization, customer service and telephone skills required
  • Communication skills: demonstrated ability to give/receive oral or written information clearly

Responsibilities For Operations Support Assistant Resume

  • Strong PC Skills: Microsoft Office : Word, Excel, Access,
  • Strong technical skills, ability to learn quickly
  • PC Literate with strong Microsoft office Skills
  • Strong oral and written communication skills and ability to communicate technical and complex functions
  • Peer Coaching and Developing Others: Demonstrates a genuine interest in improving the skill of internal stakeholders and operation partners
  • Proven experience adapting and demonstrating flexibility associated with changes to policies and procedures
  • Demonstrated proficiency and experience working with spreadsheets and numerical data
  • Proven ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions

Responsibilities For Operations Support Associate Resume

  • Continually evaluate service and infrastructure usage to effectively manage performance, capacity and cost – automating solutions wherever possible
  • Exceptional technical writing skills required
  • Proficient in keyboarding and possesses basic computer skills
  • Strong techno-functional knowledge and support experience in HR related systems is required
  • Organizes time, supplies, equipment, forms and charts efficiently and effectively
  • Advanced PC skills in Microsoft Office Suite, Internet applications, and database management software required

Responsibilities For Associate Operations Support Resume

  • Good inter-personal and presentation skill
  • Effectively and efficiently deploying frontline employees across the G4S portfolio
  • Facilitation, presentation and public speaking skills
  • Have high level communication skills and be able to confidently liaise with senior management and rig crews
  • Strong computer and MS Office experience
  • Ensure the review and approval process for all PSPG’s is effectively executed and maintained
  • Ensure the on-line Field Manual is effectively implemented and maintained
  • Able to work effectively with customer and peers
  • Work effectively with customers and peers

Responsibilities For Rohq-hrss-operations Support Intermediate Analyst Resume

  • Verbal and written communication skills (also in English)
  • Strong relationship builder and effective communicator
  • Two or more years of excellent support experience in a customer service/professional environment
  • Solid results orientation with demonstrated track record of success
  • Resilient leadership skills with the ability to get results based upon persistence and real passion for excellence

Responsibilities For IT Operations Support Resume

  • Organizational and basic computer skills
  • Has advanced Customer Management skills
  • Strong virtual stakeholder management experience
  • Manage work load effectively in order to meet Service Levels and Productivity metrics
  • Use resources effectively to provide accurate, complete and timely resolution
  • Prepares/updates the work instructions, alarm guides and upskills the Team members accordingly
  • Proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, advanced Access and Excel)

Responsibilities For Operations Support Intermediate Analyst Resume

  • Prior process level MIS Experience is an Advantage
  • Computer and technical skills and ability to learn new systems
  • Organizational and document management skills
  • Computer skills include: Word, Excel, Access or like databases; trainable in specific business software applications
  • Relevant professional experience and at least 2 years’ experience in a corporate environment
  • Gain understanding of business drivers and stay in tune with business updates to effectively support the business & identify opportunities
  • Analyze root cause and close gaps efficiently and effectively to ensure adherence to client service commitments

Responsibilities For Manager Operations Support Resume

  • AS400 and Oracle skills
  • Reporting to Trading and Operations on trucking over/short provisional and actual positions for prior and current month trucking activity
  • Working Conditions: Works primarily in a standard office environment with air conditioning, good lighting with a low to moderate noise level
  • Consolidating different items for shipment in keeping with standard operating instructions
  • Consolidating different items for shipment in keeping standard operating instructions
  • Auditing and/or strong understanding of internal control as applied to financial activities
  • Having 3-4 years of work experience in Financial and investment banking operations
  • Building strong relationships with finance and procurement departments for invoice payments and reporting purposes
  • Learning & Development knowledge and experience essential, as well as Learning Management Systems knowledge and capability

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