Operations Support Senior Resume Sample

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Lyla Rolfson
20150 Karina Rue,  New York, NY
+1 (555) 605 2737

Work Experience

Operations Support Senior Analyst
10/2016 - PRESENT
San Francisco, CA
  • Work with project resources to complete "as-is" business requirements vs. "to-be" business requirements for each project
  • Understand the working processes for each project and/or limitations in order to ensure workarounds are creatively utilized to meet project needs
  • Reprographics and Managed Print (Office Printing)
  • Transactional, Marketing Print and Graphic Communications
  • Mail, Courier and Logistics Services
  • Corporate Card Services
  • Manual Payment Policy
  • Corrective action plans for open risk issues
  • Operational risk management reports including quarterly Attestations
Operations Support Senior Manager
11/2013 - 04/2016
New York, NY
  • Relationships: Maintain positive working relationships with key stakeholders, business partners, and act as a Risk and Control contact for any related queries
  • Audits: Assist countries in preparing for audits and during the course of the review. Assist the APAC General Services R&C Head with evaluating potential findings and preparing responses to those findings
  • Build data quality assessments and measurement of critical data utilized by Citi strategic systems and processes supporting the ICRM Global Function and GCB business
  • Accountable for understanding and documenting systems, data flows and data quality rules driven from the profiling and assessments of critical data
  • Analyze data quality issues
  • Interact with business and technical staff who support the ICRM Global Function and GCB business, ensuring the data quality scorecards are measuring fit for purpose data
  • Quality of delivery (Service Level Agreements) and customer satisfaction
  • Retention rate of staff
  • Cost of efficiency of operations
Rohq-hrss-operations Support Senior Supervisor
03/2008 - 10/2013
San Francisco, CA
  • Manage the team’s financials and ensure budget/plans are met
  • Liaise with internal & external customers and build alliances with key business partners in HR and HRSS
  • Consistent levels of service for those countries already migrated to the CSC
  • Establish an operations capacity planning method and process and embed that within the operations management
  • Actively manage risks and issues throughout the operation
  • Serve as an integral part of the APAC HRSS and Global management teams, support HRSS objectives and cost management objectives through the effective use of the various platform that the team is currently using: OSC (Online Service Center), HRMS (HR Management System), Self Service (and in the future Workday and Service Now) in the Asia Pacific region
  • Learns the capabilities and limitations of the system software and configuration to properly and creatively utilize features to meet countries’ needs


Indiana Wesleyan University - Cincinnati Education Center
2004 - 2008
Bachelor's Degree in Business Information Systems

Professional Skills

  • Excellent people management and development skills and experience
  • Proven track record of excellent business analysis and business requirements documentation skills
  • Excellent written and verbal communication skills. Ability to multi-task, take ownership and appropriately prioritize tasks
  • Strong oral and written communicating skills and articulation abilities
  • Strong meeting organization/facilitation skills
  • Demonstrates effective project management and presentation skills
  • People leader and strong influencer / motivator and good negotiation skills

How to write Operations Support Senior Resume

Operations Support Senior role is responsible for business, government, finance, credit, training, integration, database, recruiting, security, compensation.
To write great resume for operations support senior job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Support Senior Resume

The section contact information is important in your operations support senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Support Senior Resume

The section work experience is an essential part of your operations support senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations support senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations support senior position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Operations Support Senior resume experience can include:

  • Exposure to and experience in preparing for / presenting at a Senior Business level with good communication skills - verbal and written
  • Work effectively across Business lines with a well-developed strategic planning, leadership and relationship management skills
  • Responsible for effective management of stakeholders’ expectations
  • Demonstrate HRSS’ value to the business by providing strategic advice, key updates, and project achievements
  • Operates within the agreed business SLAs and confidentiality standards
  • Be able to demonstrate attributes that define Forward Compatibility, such as being: Adaptable, Bold, Curious, Collaborative and Determined

Education on an Operations Support Senior Resume

Make sure to make education a priority on your operations support senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations support senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Support Senior Resume

When listing skills on your operations support senior resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical operations support senior skills:

  • Strong written skills are required in the documentation of requirements, processes, and procedures
  • Demonstrated experience in recruiting, onboarding, and/or background screening required
  • Develop and maintain global strategy including services profile and skillsets, location footprint, and success measures and targets
  • Manages team workload distribution and resource planning effectively
  • Bitmap Developed communication skills to exchange complex information
  • Articulates viewpoints precisely; adopts cognitive and behavioral skills to communicate to a specialist and non-specialist audience

List of Typical Experience For an Operations Support Senior Resume


Experience For Operations Support Senior Analyst Resume

  • Experience supporting batch processing of jobs (Oracle, Informatica, PeopleSoft experience required)
  • Experience with operations experience with large global data repositories
  • PC skills –MS Windows, Office (Excel, Access, Word), FTP/SFTP, File manager applications, Remote Desktop clients
  • Optimize timeliness and accuracy objectives with consistent delivery, leading to remarkable employee experiences
  • Strong ability to understand process changes; gauge impact if any and solve for impediments in the same
  • Demonstrated ability to review detailed analyses and present issues and / or solutions to key stakeholders

Experience For Operations Support Senior Manager Resume

  • Implement effective RCSA processes
  • Promotes and encourages work/life balance through work prioritization
  • Unix – Solaris or AIX experience required
  • Strong institutional knowledge
  • Reporting (non-year end related) - headcount, etc
  • Assist Team Leads in maintaining Analysts key performance Indicators and identifying Analysts’ training needs and areas of improvement
  • Monitors completion and update of Training Metrics/hours as primary attestation of training requirement completion
  • Seeks common purpose with others when working on projects or addressing conflicts
  • Acts as a change agent by helping others see game-changing possibilities

Experience For Operations Support Senior Supervisor Resume

  • Production Activity (ie. Escalation, Problem Solving, Meetings, Risk/Control)
  • Re-Engineering (ie. Project Management, with participation in execution)
  • Improve Control Awareness through process reviews and training
  • Establishes specific and detailed plans for tackling projects
  • Maintains focus and productivity during times of extreme uncertainty
  • Considers a number of possible alternatives before selecting a solution
  • Basic knowledge of Financial Services Industry, including Data Quality principles and practices
  • Some understanding of file management tools. Ability to learn quickly about a new business process
  • UAT testing

Experience For Rohq-hrss-operations Support Senior Supervisor Resume

  • Comprehensive knowledge on accounting standards and payment controls
  • Ensures control processes and procedures are in place to identify and mitigate risks in his/her area of responsibility
  • Complete all tasks in connection with the organization’s activity but not detailed in the current job description, as outlined by the direct manager, supervisor or the functional head
  • Human Resources (Recruiters, Service Delivery Managers, etc.)
  • Regional/Global HR/HRSS Risk and Control
  • Evaluates team members’ performance and makes recommendations for pay increases, promotions, terminations and other personnel actions

Experience For Rohq-hrss-operations Support Senior Manager Resume

  • Functions as ISG Manila’s Chief of Staff, supporting the Manila Site on Management information (MIS), Finance & HR related tasks and Business Office Functions, working in partnership with the global ISG Business Office
  • Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
  • Support CSS Global Risk and Control Head in efforts to manage the reduction of Supplier counts linked to General Services in CASP and properly align to the correct businesses based upon General Service’s country role(s) and CSS and non-CSS business spend with the Supplier
  • Responsible for implementing risk-based continuous improvement processes, and periodic reviews of RM procedures
  • Responsible to Comply with legal and regulatory requirements for the Region, in which the Business and Global Function operate, including for the cross-border transfer and sharing of information

Experience For Rohq-cto-operations Support Senior Analyst Resume

  • Co-ordinate with IT support, SWIFT Support, SWIFT business partners and buddy bank to ensure that all the system’s are available for testing
  • Review the BOP and advise business that engage service of the service providers to put in place appropriate safeguards and controls to protect Citi’s assets and interests
  • Constant monitoring of operational controls to minimize risk to the Bank and to meet regulatory requirements
  • A member of the Regional hub’s leadership team with direct accountability to have oversight for all continuous improvement opportunities in the Region
  • Learns the capabilities of each HR application as well as local HR policies in order to support customers’ inquiries and support various initiatives on improving customer experience
  • Payroll and benefits Vendors

Experience For TI&E Technology Fulfilment Global Operations Support Senior Specialist Resume

  • Finance and Risk Operations
  • Sales Tracking and Pipeline management - Working closely with operations lead on managing sales forecast and keeping close contact with account team to get status updates; Making sure MMS is updated
  • Representative for the SCM tool (gather feedback, enhancements, issues, etc. to report to global program)
  • Ensure ASDs maintain complete and accurate SCM Pipeline/Forecast Data
  • Participate in forecast review calls with GU Leads and Global Resale Leadership

Experience For Rohq Hrss Operations Support Senior Supervisor Resume

  • Organize and Facilitate pipeline call with GU Lead and ASDs
  • Develops and leads implementation of new global processes and operating procedures that enhance the efficiency and effectiveness of IBX Operations and Regional Operations Systems Support
  • Identifies and recommends new systems (e.g. business requirements for systems enhancements/releases) to address systemic issues and meet operational needs of the IBX and regions Data Support/Analysis
  • Identifies and anticipates potential systemic issues (e.g. data integrity issues on in-accurate data, data relationships and logic requirements) based on audit of multiple complex data sources and understanding of how they are connected/related; recommends and leads implementation of solutions Documentation
  • Identifies need for and reviews/approves global and business documentation (can be technical & non-technical), including updates to the Global Operations Charter and Global Process Library Training

Experience For Rohq-cto-cdo-operations Support Senior Manager Resume

  • Assesses global training needs and creates global training strategy in collaboration with other teams; leads implementation of training strategy UAT
  • Develops testing criteria and plan for and leads deployment of UAT for new systems, applications and processes (e.g. 2-way Communications, new products, migration tool)
  • Staff Retention / Attrition Rate
  • Manage and meet financials
  • Actively participate in discussions with APAC HRSS and Global management teams, support HRSS objectives and cost management objectives through the effective use of OSC (Online Service Center), HRMS (HR Management System) , Self Service in the Asia Pacific region
  • Support right placement / location strategy where there are no regulatory issues
  • Accountable for ensuring disbursement processes for the HRSS India Operations are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • Escalates issues to the HRSS India Payroll Head and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure

Experience For MYS Ctsm Kl-operations Support Senior Supervisor Resume

  • Regular and timely liaison with teams across portfolios on payment instructions and other requests for key stakeholders
  • Assists with providing information for HRSS India Payroll Head, HR, Finance, business units and employees on Disbursement activities. Accountable for preparing the monthly Payroll Reports and other global data requirements
  • Accountable to ensure Disbursement operations manuals and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to processes
  • HRSS Payroll India Head
  • HRSS Payroll Cluster Lead
  • Finance and Risk Shared Services
  • Looks at business solution from the customer and end user perspective. Acts as an advocate/voice of the customer throughout the role and uses this mentality to help guide decisions on the solution related decisions

List of Typical Skills For an Operations Support Senior Resume


Skills For Operations Support Senior Analyst Resume

  • Proven track record of strong client relationship management that spans across at least 2 regions and in a large multinational company
  • Exceptional communication and facilitation skills to handle conflict and negotiations
  • Experience with implementing or managing Recruiting, Onboarding and/or Background Screening processes required
  • Experience in managing Shared Services, Operations, or Consulting teams
  • Has 4+ years experience in either of the following
  • Able to articulate own process along with its key controls. Uses evidence to support reasoning
  • Operational experience in managing service partners, e.g. internal/external, onsite/offsite/offshore

Skills For Operations Support Senior Manager Resume

  • Coordinate valid value and reasonability report exceptions working with the regional teams
  • Bitmap Skilled communicator who influences and shapes the image of a complex Division / Business Unit
  • Intermediate to senior-level experience in a related role
  • Understand regional business objectives, marketplace, competitive environment and customer-experience factors
  • Strong knowledge of APAC and/or EMEA HR Shared Services operations related regulatory requirements
  • Proven track record in project/business change management
  • Demonstrated track record in delivering multiple or complex initiatives, including process re-engineering and change management
  • Overall 8+ years of experience in journalism, public relations, event planning, writing or editorial work highly desirable

Skills For Operations Support Senior Supervisor Resume

  • Experience in leading a project or an operations team
  • Manages time in an efficient manner focusing on highest priority demands
  • Work experiences in HR Operations/administration environment, preferably in a HR Shared Service Centre
  • Three (3) – Five (5) years managing experience
  • Experience of managing a HR operations function across complex international contexts
  • At least five (5) years’ experience and subject matter expert with AML matters
  • Three (3) – Five (5) years quality review experience or equivalent
  • Operational experience in a shared services environment, especially for HR activities

Skills For Rohq-hrss-operations Support Senior Supervisor Resume

  • Strategic management experience of HR activities
  • Motivated by challenge and an opportunity to demonstrate excellence and success
  • Business and/or project management experience
  • Strong partnerships across multiple business/functional areas
  • Experience in a technical role
  • Lowe’s operations experience
  • Operational effectiveness and efficiencies (via Business Process Measurement)
  • Improve awareness and frequent validation of controls through process reviews and training

Skills For Rohq-hrss-operations Support Senior Manager Resume

  • Design and implement comprehensive and effective documentation of controls with Control Checkpoints and Process Snap Shots
  • Implement effective Risk and Control Self-Assessment (RCSA) processes
  • Working knowledge of banking operations major functions and how they relate to consumer banking products desired
  • Working knowledge of UNIX, Networking, MVS, PC Operating Systems
  • Working knowledge of process mapping-related project work
  • Understanding of Asia/Pacific Region’s legal, regulatory, tax and compliance need and potential implications

Skills For Rohq-cto-operations Support Senior Analyst Resume

  • Understanding of Citi’s internal risk & controls policies and processes and the ability to quickly identify areas of weakness
  • Building the expertise of AML
  • Outstanding communicator; ability to engage small and large audiences
  • Organizing weekly big deal call – work directly with CSG lead and account leads
  • Preparing monthly reports/analysis (e.g. pipeline and BD Spend by account)
  • Ensuring the account team has no overdue action in MMR (compliance with global policy 123)
  • Working knowledge of HR systems highly desirable
  • Understanding of Citi’s internal policies and processes and the ability to quickly identify areas for improvement

Skills For TI&E Technology Fulfilment Global Operations Support Senior Specialist Resume

  • Facilitates projects by conducting meetings, recording meeting minutes/action items, and performing basic follow-up
  • All Citi employees, including Hiring Managers
  • Maintains current expertise regarding emerging global trends
  • Management of the team’s resources, conducting performance reviews, team development, and broadening the knowledge base of the team as a whole
  • Manager’s Control Assessment (MCA) monitoring and testing
  • Plans and coordinates project scheduling, budgeting, and administrative tasks
  • Considers a number of possible alternatives by evaluating with a high level of understanding of the issue on hand

Skills For Rohq Hrss Operations Support Senior Supervisor Resume

  • Ensures that agreed control processes and procedures are implemented by partnering with other leaders to mitigate risks
  • Organize and facilitate training events for groups as needed (SME Calls, New Policies, Metrics, etc.)
  • Assist with devising scope, strategy and resource plans for all centers
  • Support in building work groups to take the initiative forward
  • Coordinate with the regional / local teams to facilitate management responses during the review cycle
  • Fluency in English. Working knowledge of additional, region-relevant languages helpful
  • Seeks out constructive feedback and actively pursues personal learning
  • University graduate preferably in Business Administration, Accounting or Finance

Skills For Rohq-cto-cdo-operations Support Senior Manager Resume

  • Defines success through the eyes of the clients leveraging indices of client satisfaction
  • Fluent in working with regulators and compliance
  • Business or engineering or related background
  • Managing large project implementations
  • General understanding of HRSS processes and systems
  • Global Recruitment and Onboarding
  • Annual account planning process – help to organize the sessions and follow up on the big deals creation & qualification
  • Drive the forecasting process in conjunction with the GU Alliance Resale lead

Skills For MYS Ctsm Kl-operations Support Senior Supervisor Resume

  • Pipeline Reporting and Forecasted Commits by Area, OG, ASD
  • Assist with lead generation, providing list of top services opportunities
  • In depth knowledge of Exceed, Word, Excel, Access, Outlook, Telnet, Remedy, scripting tools, Genesis Tables
  • Responsible for the coordination and completion of custom quoting - sets deadlines, assigns responsibilities, monitors and summarizes progress of the request
  • Support and implement robust metrics reporting, as well as audit requirements as appropriate
  • Special projects coordination, e.g. site events/ restacking projects
  • Periodically act as mentor/trainer to support training to new team members
  • Supervisory (eg Capacity monitoring, etc)
  • People Relationship (eg Coaching, Perf Appraisal, Motivation, etc)

List of Typical Responsibilities For an Operations Support Senior Resume


Responsibilities For Operations Support Senior Analyst Resume

  • Function as the Delivery Business Solution SME on related projects. Reports to The Manger of Delivery Operations to ensure long term strategy is being realized through project work. Work in tandem with other teams on their business readiness plans
  • Provides expertise to internal working groups, teams, and committees focused on enhancing current procedures and creating efficiencies
  • Champions initiatives which involves training and knowledge sharing with impacted teams
  • Design, develop & deliver insightful on-going financial reports, dashboards and analyses for leadership
  • Serves as liaison between ESC Country Heads, Operations and supporting functions (e.g. Change Management, Analytics, Systems) to
  • The Learning Operations Team Lead performs a variety of activities as listed below
  • Partner with business teams to ensure wireframes meet intended business requirements
  • General understanding of store or distribution system operations, processes, computer industry, data communications, Lowe’s hardware and peripherals, Lowe’s corporate hardware and peripherals, and Lowe’s MIS organization and procedures

Responsibilities For Operations Support Senior Manager Resume

  • Recommend alterations to a design to improve efficiency
  • Evaluate Equinix Infrastructure Services design packages for accuracy, completeness and ensure the proposed deployment complies with Equinix guidelines
  • Work cross functionally with site, product and sales teams to formulate long term solutions to best accommodate a customer’s needs
  • Ensure site operations has a clear understanding of the scope of work being quoted by conducting meetings, assigning action items, and performing basic follow-up to ensure cost and approvals are provided in a timely manner
  • Interface with source providers, DQ Analysts and other teams to identify root cause for breaks Coordinate corrective actions with the appropriate teams
  • Assists in building a world class Operations function, ensuring compliance with all regulatory, legal entity, transfer pricing, tax and financial requirements, promoting global harmonization of Operations functions across Citi regions
  • Assists with strategic initiatives, efficiency initiatives and control initiatives in IA on behalf of management
  • Provides ad hoc information requests (e.g. regulatory inquiries) as deemed necessary, working closely with the global MIS and Resource Efficiency Management team
  • Assists with premises and logistics of the IA organization to ensure effective and smooth activities are established and maintained around the world

Responsibilities For Operations Support Senior Supervisor Resume

  • Acts as an SME on the day to day process of conducting quality review of operations analysts work. Objectively assesses quality of investigative analyst work for what is going well and what needs to improve and supports coaching efforts
  • Ambassador for best practices and facilitator of knowledge in money laundering processes
  • Responsible for conducting root-cause analysis on the results of quality reviews in order to recommend remedial training or other appropriate follow-up action(s) to team leads and/or unit manager
  • Responsible for assisting to develop and report Quality Assurance review results via metrics and distribute to senior management, team leads, analysts and other designated personnel
  • Assists training team in the development and delivery of training sessions for existing analysts, team leads, new hires and other personnel on the quality assurance process

Responsibilities For Rohq-hrss-operations Support Senior Supervisor Resume

  • Assist QA Team Manager in testing QA SMEs performance (sample check) in case assignment and by volumes monitoring
  • Authority in complex case dispositions
  • Keeps regular interactions with global QA Team in order to exchange the standards on QA Program and to keep consistency in QA executions
  • Participates and/or leads calibration sessions within the Quality Assurance Department
  • Collaborates with the QA global Team on development and implementations of special projects

Responsibilities For Rohq-hrss-operations Support Senior Manager Resume

  • Support the development of a global strategy and roadmap for Recruiting and Onboarding to include Onboarding, Campus Program Support, Recruiting and Background Screening
  • Provide oversight for Recruiting Support by identifying areas across all regions to drive common processes and support
  • Partner with all levels of Human Resources and HR Shared Services, colleagues, management, etc. across the global regions to identify and assess procedural enhancements, prioritize needs, and develop project and/or corrective action plans to improve process adherence and mitigate risk within the function
  • Support the definition and shaping of Recruitment and Onboarding, in partnership with HRSS Service Delivery, service centers, HR Control and Compliance and HR GPOs
  • Identify and monitor operating performance and develop strategic solutions to improve key performance indicators
  • Work with HR GPO’s, regional operations and technology partners to ensure a comprehensive strategy that encompasses business, technology and process
  • Be able to make sound investment decisions tied to business outcomes as it relates to the supported areas
  • Biz Operations Leadership and Management
  • Positively impact knowledge and awareness with business users and internal Operations staff

Responsibilities For Rohq-cto-operations Support Senior Analyst Resume

  • Regular formal and informal leadership role is assumed whenever there is a need to influence customer behavior or ESC Service Centre processes
  • Exercises accountability and ownership for the significant impacts of the championed changes (in terms of scope, affected countries / regions, etc)
  • Assists in the creation and execution of a consistent communication process (as needed)
  • Makes tough decisions independently within the realm of personal responsibility by execising good analytical skills and recognizing potential impacts of decisions made
  • Uses judgement based on familiarity and expertise of the product and processes
  • Support Site Head to governance site daily operation in sound &safe environment. In charge of site overall management through synergy between Citi internal businesses/ functions and landlord. The scope includes but not limited to below
  • Site premise and seat management
  • Site COB and Crisis management
  • Branch chop, business license management

Responsibilities For TI&E Technology Fulfilment Global Operations Support Senior Specialist Resume

  • Government and Industry Association Relationship Contact Point
  • Support Site Head to maintain good external relationship with relevant local Government Institutions and Industry Association. The scope includes but not limited to below key items
  • Regular (ad-hoc) Government and Industry Association meeting attendance
  • Assist Site Head to governance vender relationships
  • In charge of the custodian of all site original contracts’ hardcopies
  • Drive the new structure of ELC + Tier 1 and establish cohesiveness and team play to create efficiencies in operation
  • Lead and build a new brand for Tier 1 (change in mindset of talents in HRSS) to better contribute to HRSS CSC as a whole

Responsibilities For Rohq Hrss Operations Support Senior Supervisor Resume

  • Ensures implementation and execution of actual step-by-step processes
  • Responsible for the day-to-day operations stability via the daily metrics of the team, BPM Report (volume, timeliness and accuracy), etc
  • Ensures timely closure of OSC cases for audit and policy compliance and manages the quality of services by self and others in the team
  • Conducts coaching and evaluates team members’ performance and makes recommendations for pay increases, promotions, terminations and other personnel actions
  • Performs Lifecycle & Offboarding tasks for sensitive / high profile / high impact / Senior Management requests (i.e. HRSS Manila and HRSS Regional team population)
  • Applies in-depth knowledge of process principles and concepts
  • Assist in issue investigations and resolution of escalations where analysis of situation requires evaluation of business processes, procedures and industry standards
  • Designs, generates and analyzes moderately-complex reports and operational metrics and provides recommendation of changes in methods or procedures to increase efficiency
  • Promotes the Continuous Improvement culture and works with the Reengineering Team in cascading initiatives and the tactical execution of process improvement re-engineering projects

Responsibilities For Rohq-cto-cdo-operations Support Senior Manager Resume

  • Broad understanding of Bank Operations and their underlying Business principles
  • In-depth knowledge of Consumer Business / Banking environment
  • Strictly adhere to Risk and Controls policies and procedures thru additional R&C responsibilities such as
  • Supervisory (ie. Workforce Management and People Relationship)
  • Customer Interaction (ie. Senior Management)
  • Self-disciplined , dedicated/self-motivated
  • Ensure audit readiness at all times

Responsibilities For MYS Ctsm Kl-operations Support Senior Supervisor Resume

  • Create and deploy comprehensive Continuity of Business (COB) where Critical Resources are identified and regularly updated
  • Escalate timely and assist in the immediate resolution of issues or possible gaps/ breaches
  • Leads or appropriately assigns a facilitator for daily huddles and team meetings
  • Designs, generates and analyzes moderately complex reports and operational metrics and provides recommendation of changes in methods or procedures to increase efficiency
  • Is actively involve and accountable to implement strengthening initiatives in partnership with Compensation and Benefits Manager (operations perspective) and with the Operations Strengthening Lead

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