Operations Support Director Resume Sample

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Dixie Mann
80999 Easton Plaza,  Detroit, MI
+1 (555) 290 0587

Work Experience


Director of Operations Support
11/2015 - PRESENT
Chicago, IL
  • Role also interacts with other support and control functions including Sourcing, Compliance
  • Oversee procedures and controls to ensure plant wide security for compliance with all pertinent DOD or other government agencies as applicable and consistent with Division policies and procedures as related to each functional area of responsibility. Act as the Division Security Manager (DSM)
  • Directs and controls the activities of a broad functional area through several department Senior Managers and Managers
  • Typically vastly experienced; decisions tend to be more highly tactical and operational
  • Typically accountable for budget and policy recommendations and medium to long-term planning
  • Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies. Makes final decisions on administrative or operational matters and ensures effective achievement of objectives
  • Works on complex issues where analysis of situations or data requires in-depth organizational knowledge
Director, Operations Support
08/2011 - 05/2015
Houston, TX
  • Development of methods, techniques and evaluation criteria for projects, programs, and employees
  • Provides leadership and strategy for the fleet program, including ensuring that all fleet vehicles and equipment is maintained and repaired in a safe, reliable, economical and serviceable manner
  • Provides oversight for repair and maintenance activities of fleet vehicles and equipment to ensure optimal usage availability in support of operational, construction and administrative activities company-wide
  • Provides leadership and oversight for the Transmission area, including leadership of field staff responsible for all installation and maintenance activities associated with field measurement instrumentation, real-time data communication, and SCADA control to ensure optimum system operation and reliability
  • Leads area that ensures that resources for system outages are readily available. Ensures that daily performance monitoring and oversight of job functions are performed by management and field staff including field instrumentation, real-time controls and SCADA equipment are properly maintained, repaired, and calibrated to Company standards and regulatory guidelines
  • Provides oversight for the leadership and supervision of employees who maintain and operate the gas transmission pipeline and system regulating stations
  • Leads the group that directly supervises internal resources that sustain and preserve gas utility infrastructure integrity and customer safety, while delivering on financial and operating objectives
  • Ensures that quality, safety and compliance expectations are me and ensures that those standards are met
  • Creates, develops and executes annual capital and O&M budgets within targets. Administers budget according to plan; monitor and explain budget
Corporate Director of Operations & Operations Support
06/2005 - 02/2011
Chicago, IL
  • Lead a team of Food Safety and Sanitation professionals to ensure compliance to all Food Safety Modernization Act (FSMA) regulations are met and exceeded
  • Utilizing lean/six sigma continuous improvement tools, execute and measure a culture of world class food safety by partnering with manufacturing leaders to create world class food safety and sanitation facilities
  • Provide leadership in planning and executing equipment preventative maintenance and repair program to reduce downtime and equipment purchasing requirements within budgetary controls and facility needs
  • Oversee all facility programs including utilities, ventilation, environmental, security and grounds
  • Provide leadership and planning for manufacturing site expansions and new facility construction projects within a cross collaborative team, ensuring that design and build out meets FSMA compliance and manufacturing capacity requirements
  • Assist in identifying and supporting opportunities to enhance profitability and growth in all operating units
  • Ensure that a depth of high quality talent exists throughout the Company. Assist in selecting, developing, leading and coaching the team with the goal of meeting/exceeding targeted goals
  • Demonstrated success to provide change management leadership during rapid growth and business transformation

Education


University of Northern Virginia
2000 - 2005
Bachelor's Degree in Business Administration

Professional Skills


  • Excellent interpersonal, motivational, influencing, negotiation and relationship-building skills
  • Proven ability & superior problem solving and exceptional analytical skills
  • Relevant experience and 5+ managerial experience
  • Highly developed collaboration, communication, and presentation skills
  • Superior process management, organization and administrative skills
  • Strong examples of partnership, managing and leading across channels
  • Experience working an a warehouse represented (union) environment

How to write Operations Support Director Resume

Operations Support Director role is responsible for government, finance, integration, database, purchasing, security, reporting, manufacturing, design, insurance.
To write great resume for operations support director job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Support Director Resume

The section contact information is important in your operations support director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Support Director Resume

The section work experience is an essential part of your operations support director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations support director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations support director position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Support Director resume experience can include:

  • Proven ability to develop high-performing teams through mentoring, collaboration, holding accountability to rigorous standards while sustaining high engagement and positive energy
  • Experience in building J2EE applications using build tools like Maven/ANT, Hudson/Jenkins
  • Create strong process linkage with both Level 1 organizations such as the CSC and the OCC, as well as the discrete Engineering teams within GISG
  • Experience in utilizing Chef Process framework or similar automation frameworks
  • Experience in working on a high volume, complex production environment
  • Experience in change, incident and problem management processes

Education on an Operations Support Director Resume

Make sure to make education a priority on your operations support director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations support director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Support Director Resume

When listing skills on your operations support director resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations support director skills:

  • Good communication and people skills are required
  • Experience as Lead Application Release Engineer, or in a position with demonstrated similar skill sets and responsibilities
  • Work effectively and influence at all levels within the organization
  • Manage multiple functions and effectively manage teams that reside in various locations
  • Experience managing or coordinating a deployment activity supporting multiple functional areas
  • Experience managing teams of 10 + people including managers

List of Typical Experience For an Operations Support Director Resume

1

Experience For Director of Operations Support Resume

  • The ability to travel domestically up to 75%
  • Functions as ‘gatekeeper’ between corporate (staff and initiatives) and field operations, to ensure requests are properly vetted and prioritized, minimizing impacts and impedances to daily operations
  • Revise, maintain and monitor Department procedures to maintain compliance with regulatory matters and ensure company’s standards are continually maintained
  • Recruit, screen, hire, develop and mentor staff, including career-counseling support and provide instruction/guidance as appropriate. Foster and maintain group spirit and team morale
  • Successfully collaborate with other functional areas within Lending to ensure client focus is maintained 100% of the time
  • Successfully lead back office support teams that are focused on high customer service for our clients through accurate data, quality, and responsiveness
  • Demonstrate innovative thinking and thought leadership by continuing to evaluate our service. techniques and strategies and ensuring that they meet or exceed the needs of our clients and are the most efficient for Fiserv
  • Create metrics to ensure that our service methodologies provide outstanding service that is reported and measured on a regular basis
  • Exceeds 100% of client and internal SLA’s and meet or exceed all established survey goals
2

Experience For Director, Operations Support Resume

  • Be a maturing disciple of Jesus Christ: growing in love for God, God’s Word, God’s people of every ethnicity and culture, and God’s purposes in the world
  • Lead and inspire the IT production support teams including customer service, help desk analysts, data center and cloud-based infrastructure operations, data analysis and reporting, contract compliance, billing administration, and security
  • Establish and maintain the standards for information security, in collaboration with the IT Services Director, by creating and implementing appropriate policies and procedures, in coordination with management
  • Serve on the Information Technology Services Leadership Team and provide input and direction into the IT Services planning, management, and processes
  • Advise leadership on how best to leverage technology to accomplish strategic ministry objectives utilizing business process integration, standardization, IT governance, current technology and security measures
  • Experience with IP-based telephony, and collaboration/communications tools
  • Recruit, hire, train, develop, supervise, and retain qualified staff
  • Oversee budget management; analyze monthly budget reports to ensure details align with goals
3

Experience For Director, IT Operations & Support Resume

  • Develop a team of prayer and financial support. Raise annually an agreed-upon amount of financial support
  • Experience managing the following technologies: Workday, Salesforce, Office365, Azure Active Directory, Amazon Web Services, SSO, SQL, CRM, Networks, Firewalls, Linux Servers, Windows Servers, Windows 10 & macOS devices, Storage Area Network, Multiple Internet ISP, and IT management software (ticketing, source control, logging, monitoring)
  • Familiarity with the application of ITIL concepts in IT Operations – particularly in 24X7 IT user support (ie. Service Desk)
  • Provide oversight to Division IT management and provide support on special projects as needed
  • Oversee the development and implementation of the Division’s environmental and safety programs
  • Responsible for preparing, monitoring and controlling an expense and capital budget of 2 million dollars which includes facility equipment, office equipment, IT equipment, furniture and special supplies
  • Responsible for division telephone communications and services, division archival storage (Iron Mountain) and records database (Eclipse)
  • Provide oversight for the repair and maintenance of buildings, grounds, equipment, facilities and services. Responsible for facility furniture, partitions, conference rooms and office equipment
  • Initiate, prepare and assist other departments in the preparation of Division SPIs, SOPs, and ISO 9001 related documentation
4

Experience For Director, Application Operations & Support Resume

  • Develop organizational structure ensuring coverage for areas of responsibility. Establish standards of performance for the department and monitor adherence to the standards
  • Maintain and develop skills assessments, cross-training plans and objectives for areas of responsibilities. Conduct performance reviews and engage in talent management activities
  • Strength in leading and developing
  • Evaluate alternate sourcing opportunities for Operations teams
  • Engage and collaborate with engineering and technical teams to review Cigna business needs and Operations strategies, and prepare for necessary changes
  • Provide support for all areas of responsibility as required to ensure due dates are met. Manage schedules to support large proposals or other influx of work
5

Experience For Corporate Director of Operations & Operations Support Resume

  • Provide leadership and oversight of the Infrastructure Operations automation activities
  • Delivery of all automation activities and small projects
  • Support and metrics development to measure performance of Infrastructure Operations vendors and suppliers
  • Lead the evaluation of Agile required activities and process in support of corporate Agile initiatives
  • Track, support and respond to Infrastructure Operations audit findings
  • Support all vendor and customer WDC audit requirements - typically onsite visits and written responses
6

Experience For Fvc-director Operations Support Resume

  • Review severe outage incidents and recommend process and automation changes to eliminate or reduce future impacts
  • Recruit, develop, and manage technical staff to drive improvements in systems stability, productivity improvement, and high team member performance
  • Implement key IT processes in support of Evolve IT initiatives in collaboration with Infrastructure Operations teams
  • Instill and maintain high levels of integrity and security, work in close conjunction with Cigna CIP team
  • Experience handling deployment configuration, sustainability, scaling patterns, load balancing, performance tuning, SLA management, RCAs, integration with enterprise systems
  • Leverage/manage offshore support resources
7

Experience For Director, Distribution Operations Support Resume

  • Ten or more years of IT experience leading a high-performance, cross-functional IT Operations team in multiple locations and time zones with a track record of success and increasing responsibility
  • Annually affirm InterVarsity’s Statement of Agreement
  • Abide by InterVarsity’s Code of Conduct
  • Excellent relationship builder and team player who is able to collaborate effectively with all levels of staff, from vice presidents to staff directors to frontline staff
  • Flexibility to attend Urbana Student Missions Conference every three years, December 26-January 1, and National Staff Conference every three years, approximately January 8-11
8

Experience For Senior Director Operations & Support Resume

  • Self-motivator and well organized in thoughts and actions
  • 50‐75% Travel required
  • As needed, up to 10%

List of Typical Skills For an Operations Support Director Resume

1

Skills For Director of Operations Support Resume

  • Demonstrated experience documenting processes or procedures
  • Leading member experience
  • Experience in providing IT Operations leadership during ERP transition projects
  • Experience managing employees and working within a budget
  • Experience in actively participating in and managing multicultural teams
2

Skills For Director, Operations Support Resume

  • Professional accounting qualification with experience of working with a professional accountancy
  • Proven leadership in a service or marketing organization across multi-sites
  • Work with multiple objectives, conflicting priorities and complex issues
  • Good knowledge of controls
  • Financial services or payments industry experience required
  • Knowledge of SQF, FSMA, GFSI, Food Defense and HACCP with significant experience with sanitation and food safety best practices is required
  • Cross-functional knowledge of technology infrastructure experience (Network, Storage, Systems, and Virtualization) on a large scale global basis
  • Demonstrated ability to continue and carry-out operational processes amid technology conversions and deployment of new architectures
  • Experience leading a matrixed cross functional team
3

Skills For Director, IT Operations & Support Resume

  • Experience facilitating meetings with senior leaders
  • Deep Bank business acumen, with a prioritized lens in member insights and telling a holistic story
  • Demonstrated ability to identify risks and create appropriate controls
  • Demonstrated ability to present information and data in a consumable format
  • Vendor Management experience
  • Highly skilled communicator (Oral and written)
  • Experience managing IT vendors that provide outsourced IT services
  • Demonstrated proficiency in managing multiple projects, tasks, details and complex projects
  • Working knowledge of current Microsoft software applications (Office365, Word, Access, Excel, and PowerPoint)
4

Skills For Director, Application Operations & Support Resume

  • Ensure supporting documentation (i.e. Card Centre Manual) is consistent with overall operating model
  • Act as lead liaison with Shared Services and Systems representing the department’s key initiatives involving these groups
  • Basic understanding of underwriting practices is helpful
  • Provide analytical support to internal management team including development of internal management reporting capabilities
  • Provided oversight to administrative support groups that generate division reports and information including Word Processing, Reprographics and the Print Room
  • Owns the maintenance and testing of the Business Continuity Plan (BCP) for the division. Supports IT Manager with Disaster Recover Planning as needed
  • Engage with highly technical support teams providing 24x7 level 2 support for all technology infrastructure including storage, systems, and virtualization
5

Skills For Corporate Director of Operations & Operations Support Resume

  • Exhibited passion for embracing the Panera mission, vision and values in support of providing crave-able food, high quality food to our customers
  • Contribute to the development of the department’s capital expenditure budgets for planning purposes
  • Lead the planning and management of IB-wide system pipeline activities plan for the department. (i.e. EMV Chip))
  • Manage a variety of stakeholders- balancing John Hancock risk & customer service
  • Proactively identify cost savings opportunities and innovative service delivery approaches (analytical thinking, operational discipline)
  • Upgrade and implement an appropriate system of policies, internal controls, accounting standards, and procedures
  • Physical Demands: Regularly required to stand, walk, talk, and hear
6

Skills For Fvc-director Operations Support Resume

  • Work Environment: Usual office environment
  • Lead the assessment and evaluation of new proposals affecting system capabilities to fully outline the associated risks, regional applicability, investment needs, timelines, and implementation considerations
  • Provide platform management support for the department across various geographies ensuring synergies are achieved and inefficiencies are weeded out from current practices
  • Leverage/stretch the capabilities of existing functionality to maximize usage and minimize new development costs
  • Work with stakeholders to develop country level communications to exploit new functionality and ensure appropriate usage
  • Build and maintain relationships with John Hancock’s key Distribution partners
7

Skills For Director, Distribution Operations Support Resume

  • Sound knowledge of insurance products and related administrative processes / procedures
  • Knowledge of industry compliance issues and trends
  • Work under pressure in very sensitive situations
  • Demonstrated prior experience in large scale production, engineering, lean manufacturing and/or Six Sigma, contractor management, planning, scheduling, quality, continuous improvement methods and project management is required
  • Proven knowledge of management principles involved in strategic planning, resource allocation, human resource development, leadership and operations management is required
8

Skills For Senior Director Operations & Support Resume

  • Identify and plan for the transition of remaining L1 Application Operations activity still residing within the business and AD communities
  • Lead a team of approximately 50-80+ resources
  • Be a key contributor to building the production organization and transforming the environment from a distributed, LOB aligned function to a consolidated CCB function
  • Be fully responsible for L1 Application Operations production management functions across the entire CCB production environment
  • Engage directly with senior technology leadership to resolve incidents and drive continuous improvement in the production environment
9

Skills For Director, Logistics Operations Support Resume

  • Assist in the design and execution of transforming the current production environment and moving aggressively to target state encompassing greater efficiency, stability and effectiveness, as well as the identification of improvement opportunities
  • Experience managing back office support operations
  • Management experience in a collections environment
  • Experience in Network or Infrastructure operations, including expertise in running day-to-day operations with a drive toward continuous improvement and meticulous collection of quantifiable metrics
  • Lead large, complex teams and initiatives in a matrixes organization
  • Collaborate with engineering, architecture, customer service, and business services teams to achieve common platform services performance and security goals
  • Demonstrated ability to work effectively with all levels of staff
  • Drive results (focused execution, technical expertise)
  • Clearly communicate complex technical ideas and persuade key constituents regarding technology investment decisions (communication, collaboration skills)
10

Skills For Director, Client Operations Support Resume

  • Expertise in, or prior strategic oversight of distribution and transmission system operations, control systems, fleet operations, and work forecasting, planning and scheduling functions
  • General knowledge of people management and leadership, including a working knowledge of all work rules, federal and state requirements pertaining to people management
  • Effectively communicating with executives
  • Budget and finance experience
  • Knowledge of J2EE architecture and application troubleshooting
  • Knowledge of PC-based applications, e.g. Excel, Microsoft Office Suite, etc., is required

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