Office Operations Resume Sample

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Unique Rau
91419 Enrique Vista,  Philadelphia,  PA
+1 (555) 210 0769

Work Experience

Office Operations Manager
05/2017 - PRESENT
Dallas, TX
  • Highly organized work style with ability to multi-task effectively
  • Lead and manage the Atlanta PCS team including career development, performance management, and establish team vision and goals
  • Lead team meetings including agenda focused on learning, cross-training, team building, and sharing information and best practices across the local team and the firm
  • Serve as hiring manger including preparing position descriptions, role and responsibilities documents, and new hire integration plans
  • Review time and expense, deliverables and work flow with team to ensure adequate coverage relative to office and business support needs
  • Serve as contact for administrative and project support or special projects aligning resources based on skill, availability and interest
  • Continuously assess staffing and skill needs and services provided to internal clients
  • Serve as liaison between leadership and other client service professionals to better understand business unit service support needs, and develop operational support plan for department based on needs
  • Evaluate and encourage process improvement to provide effectiveness as well as design, enhance or implement core work processes and work flow to improve operations services delivery
Office Operations Coordinator
07/2011 - 04/2017
Chicago, IL
  • In time, provides mentorship and guidance to new Operations Managers joining firm
  • In alignment with Regional Manager, responsible for communicating and implementing intra-office and inter-office/department information and action items to all personnel
  • Facilities and logistics coordination for office needs – moves, remodels, reorgs etc
  • Aids in the provision of a ‘concierge’ level of service to Agents
  • Assists Regional Manager in the preparation of reports, the delivery of sales contests and other similar projects as needed
  • Interfaces with Property Management re: building related issues
  • Plans and coordinates (inc. budget) office events throughout the year including: New year kickoff event(s), agent recognition events, external social events (such as summer and Holiday parties), charitable events, in-office seasonal events
Office & Operations Assistant
03/2006 - 06/2011
New York, NY
  • Primarily responsible for the coordination of agent training (often provided by support staff)
  • Controls the correct and timely payment of commissions, office invoices and expense reimbursements etc. Troubleshoots issues as necessary
  • Oversees the maintenance of accurate, compliant electronic records for all transactions
  • Ensures accuracy in agent record keeping including agent licensing
  • Hires, trains, develops, manages, and terminates office support staff
  • Processes on-boarding for all classifications of personnel including all pre-hire and new hire paperwork and back up documentation, closely adhering to M&M and legal directives
  • New employee orientation, initial and ongoing training. New agent orientation
  • Prepares and maintains personnel files; agent and employees files from on-boarding to termination closely adhering to M&M policy, Division of Labor and Dept. of Real Estate regulations
  • Ensures accuracy and timeliness in all record keeping including employee time-sheets


Grand Valley State University
2001 - 2006
Bachelor's Degree in Mechanical Engineering

Professional Skills

  • Effective interaction with clients and colleagues across all levels of the organization in a professional, service-oriented way, and when necessary the ability to clearly articulate the value of TicketWeb’s products and services
  • Effective oral and written communication skills targeted at all levels within the company, including strong interpersonal skills
  • Operates resourcefully and uses critical thinking skills
  • Integrates strong organizational skills into all aspects of work
  • Strong Microsoft Office skills with proficiency in Access, Word, PowerPoint, and Visio
  • Demonstrated experience in defining and documenting new processes to ensure the appropriate level of controls are in place
  • Admirable business and employee customer service skills

How to write Office Operations Resume

Office Operations role is responsible for interpersonal, database, software, microsoft, english, communications, digital, finance, training, procurement.
To write great resume for office operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Office Operations Resume

The section contact information is important in your office operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Office Operations Resume

The section work experience is an essential part of your office operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous office operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular office operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Office Operations resume experience can include:

  • Problem solving skills, good communication methods, and multi-tasking ability
  • Strong ability to manage competing priorities and projects
  • Exceptional communication, interpersonal, organization, and problem-solving skills
  • A passion for managing an overall positive employee experience through ongoing operational support
  • Strong poise in communicating with all levels of the organization and externally with customers and partners, both on the telephone and in person
  • Experience working in an Office Operations capacity

Education on an Office Operations Resume

Make sure to make education a priority on your office operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your office operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Office Operations Resume

When listing skills on your office operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical office operations skills:

  • Strong organizational skills, ability to prioritize tasks effectively, and a talent for working both collaboratively and independently as needed
  • Strong verbal and written communications skills, including a strong understanding of the English language
  • Strong documentation skills with experience developing standard operating procedures
  • Have strong verbal and written communication skills, solution oriented and being a leader in providing a healthy and safe environment
  • Attentiveness to detail, strong grammatical skills, and proof-reading ability
  • Strong MS Office & Outlook skills

List of Typical Experience For an Office Operations Resume


Experience For Office Operations Manager Resume

  • Experience: 10 years’ experience in a similar environment
  • Budget, purchasing or similar cost-efficient-decision-making skills
  • Office operations experience
  • Sitting at the front desk
  • Ensuring the business is legally compliant with all health and safety legislation

Experience For Office Operations Coordinator Resume

  • Keeping the agreed deadlines
  • Understanding of Lilly’s or large Enterprise Collaboration and SharePoint technologies
  • Being able to response to emergency after hours
  • Taking care of agreement archive
  • Creating financial spreadsheets to maintain budgets
  • Preparing monthly and quarterly reports related to cash flow, variance analyses, and accruals
  • Maintaining office organization and supplies

Experience For Office Operations Specialist Resume

  • Handling weekly employee timesheets
  • Preparing PowerPoint presentations for meetings
  • Overseeing ad hoc projects as necessary
  • Oversee all mailroom functions: mail sorting & delivery, shipping/receiving, copying, DVD burning/labeling, errands, stocking supplies, client requests, etc
  • Support internal teams when needed to create Power Point presentations, copying, collating, instruction formatting, etc
  • Manages staffing assessments, project, and office revenue goals while monitoring workload and staffing needs as project schedules change

Experience For Office / Operations Manager Resume

  • Prepare the property’s annual operating budget in coordination with the property management and property accounting team
  • Set up financial spreadsheet reports with formula inclusion to create detailed operating/income budgets consisting of 250 items or more
  • Review and approve of recurring property disbursements and non-recurring tenant charges from the property
  • Achieve financial objectives by handling estimates, invoices and forecasting; Manage the PPM4 process for innerOrange
  • Multi-task and handle multiple projects simultaneously; while remaining flexible and consistently meeting deadlines in a fast-paced environment
  • Dedicate the necessary time beyond routine hours (as required, including last minute needs) to assist in meeting business commitments
  • Knowledge of shipping and receiving procedures/tools
  • Act as the main point of contact in vendor relationship management including negotiating contracts and agreements with relevant providers

Experience For Office Operations Supervisor Resume

  • Assist management with meeting support, catering, visitors, room assignments and so on
  • Manage complex projects that enhance office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Ensures that CRM data feeding RLF projections are up to date and accurate for all Win-to-Work projects by working with Pursuit Champions and/or PM’s
  • Direct the smooth, efficient operation of fast moving and continually growing office
  • Basic understanding of HNTB's Project Management and Financial systems and reporting capabilities
  • Basic understanding of HNTB operating budgets and operations/business practices

Experience For Assistant Director Customer & Parking Office Operations Resume

  • Capable of conducting and guiding meaningful conversations at all levels of the organization both locally and in remote markets
  • Enjoys helping others learn and being a “go to” resource
  • Interface with landlords and building management
  • Prepare and review operational trend analyses related to various financial statement components (working capital, revenue recognition, etc.)
  • Assist in training based on results of trend analyses
  • Assist in training stores to increase awareness of financial controls
  • Maintain office services by organizing office operations and procedures
  • Support team with travel plans; visa requests, expense processing, etc
  • Coordinate office events/meeting plans and coordinate execution

Experience For Sharepoint / Office Operations Analyst Resume

  • Handle any after hours events (this involves catering, setup, etc..)
  • Excels in a fast paced working environment
  • Proficiency with word processing and spreadsheets
  • Ensure office space and meeting rooms are tidy and well-maintained. 
  • Hands-on management & training of approximately 10-person staff to maintain a standard of excellence
  • Oversee conference room and meeting setups

Experience For Coordinator, Office Operations & Projects Resume

  • Creatively and efficiently execute against several competing tasks and projects
  • Able to develop network within the firm to aid in the team’s understanding of key deliverables as well as challenges
  • Able to occasionally adjust working hours to outside Indianapolis hours for on call windows or major upgrades
  • User expertise of office technology equipment such as video conferencing, multi-function devices (MFDs) and LCD projectors
  • Manage multiple projects simultaneously and adapt to quickly changing circumstances
  • Knowledge of accounting fundamentals, and financial aptitude
  • Be on-call during off hours to attend to special requests and/or emergency situations
  • Interface with reception for the coordination of conference rooms, client and staff meetings, catering requirements, and guest WiFi

Experience For Office Operations Coordinator / Receptionist Resume

  • Microsoft Office including Publisher, and fluency in Concur and Readsoft
  • Keeps heavy attention to accuracy and detail while accomplishing multiple tasks
  • Acts with a sense of urgency without sacrificing quality or professional composure
  • Create and implement new processes
  • Independently coordinate and execute projects
  • Conduct periodic reviews to maintain high office standards
  • Support internal events and special projects as they arise
  • Maintain contract summary logs. Prepare and administer all contracts and payments under contracts and purchase orders

Experience For Senior Associate, Office Operations Resume

  • Process invoices and track expenses to budget
  • Provide budget and forecast variance explanations of detailed income and expense
  • Performs or assists with performance evaluations and disciplinary actions
  • Ensures staff compliance with departmental and organizational policies, procedures, and protocols
  • Self starter, well organised and able to multi-task
  • Define the detailed risk-based sampling methodology and create process to implement Quality Assurance program globally (including interim steps to demonstrate stability in the team’s output)

List of Typical Skills For an Office Operations Resume


Skills For Office Operations Manager Resume

  • Excellent communication skills and community and professional leadership experience
  • Strong interpersonal and communications skills with both internal and external parties
  • A self-starter with a creative energy, passion for problem solving, and solid judgment in prioritizing work
  • Advanced level computer skills utilizing Microsoft Office Suite (i.e., Word, Excel, Access, PowerPoint)
  • Works effectively as an individual in a team environment

Skills For Office Operations Coordinator Resume

  • Prior work experience in a professional business environment
  • Proven administration or facilities experience
  • Extraordinary communication, interpersonal, and problem-solving skills
  • Extraordinary communication, interpersonal, organization, and problem-solving skills
  • Work effectively in a team and in an autonomous environment
  • Exceptional communication, interpersonal, and problem-solving skills
  • ​Project management skills

Skills For Office Operations Specialist Resume

  • Interesting experience in international company, new career opportunities,
  • Four or more years of Property Accounting and/or Administrative experience in a shopping center environment
  • Experience with providing senior executive-level support in a management consulting firm
  • Experience with onboarding new hires and providing guidance on systems navigation
  • Experience in an operations setting, preferably in a fast paced and challenging environment
  • Good working conditions and very pleasant work atmosphere
  • Identify and build good working relationships with key customers and suppliers

Skills For Office / Operations Manager Resume

  • Office Management experience in a Government Relations/Capitol Hill/Public Policy/Campaign setting
  • Experience in Accounting or Back Office Operations within Government Relations/Capitol Hill/Public Policy
  • Previous experience in a fast-growing software or media company, or technology background
  • Experience working in an extremely fast paced, client service environment
  • Experience in real estate/facilities/property management
  • Experience in an Office/Facilities Support role
  • Cooperate with internal and external clients
  • Desire to provide the best customer experience
  • Five or more years of experience as an office lead and administrative assistant in professional services

Skills For Office Operations Supervisor Resume

  • Customer Service –1 year’s previous experience, min
  • Hands-on experience with office operations
  • Proven ability to interact with internal and external senior level executives
  • Maintain a strong customer service focus with both internal and external customers
  • The ability to be highly organized and prioritize tasks
  • Self-sufficient with a strong bias for action

Skills For Assistant Director Customer & Parking Office Operations Resume

  • Project management and/or department management experience
  • Experience in office management or similar
  • Experience-based knowledge of compliance and HR functions
  • Experience in office management or similar office/team coordination
  • +3 years experience in a similar role

Skills For Sharepoint / Office Operations Analyst Resume

  • Enthusiastically prioritize and execute against several competing tasks and projects
  • Experience managing multiple projects under tight timelines
  • Experience using PM apps/tools (Jira, Asana, Quip)
  • Strong ability to identify, develop, and capture business
  • Creatively and efficiently prioritize and execute against several tasks and projects

Skills For Coordinator, Office Operations & Projects Resume

  • Focus on effective collaboration with the capability to thrive in an autonomous environment
  • Excellent customer service mentality
  • Focus on effective teamwork with the capability to thrive in an autonomous environment
  • Excellent proficiency in both German and English
  • Experience as an office manager is essential

Skills For Office Operations Coordinator / Receptionist Resume

  • Experience in the Medical sector is beneficial but not essential
  • Experience with providing executive-level administrative support in a large, corporate environment
  • Experience with managing Outlook team calendars
  • Experience
  • Lead in design and execution of the London Office strategy and ensure a consistent and cohesive narrative for the employee experience in London
  • Prioritize and delegate all daily tasks and special assignments
  • Multi-task, prioritize, problem solve and remain flexible under pressure
  • Assisting with the Administration of the office space and facilities, helping to ensure adequate supplies, coordination of staff seating and relocations, etc
  • Serving as the first point of contact in responding to operations requests from Staff

Skills For Senior Associate, Office Operations Resume

  • Managing catering orders for company wide and/or individual department lunches
  • Monitoring and restocking snacks around the office
  • Ordering and restocking office supplies
  • Shipping & receiving mail/packages
  • Organizing and setting up catered events (like creative snack days) for the entire company
  • Working with and training all employees to manage, monitor and improve the health and safety standards in the workplace

List of Typical Responsibilities For an Office Operations Resume


Responsibilities For Office Operations Manager Resume

  • Cross-trains as FlightPath QC Associates for entry and audit of new accounts and account documentation including changes to signers on accounts to enforce and comply with the bank’s KYC process. Performs this function as needed. Mentors and trains the FlightPath QC Associates
  • Upon request, provides the Manager with accurate QA status reports which identifies operational deficiencies of the PBO’s. Documents, presents findings, and relays evaluative feedback to the Sr. Manager and leadership
  • Safety Mindset - Demonstrates an understanding of the importance of safety to the company; considers the impact on safety when making decisions; consistently models safety practices
  • Customer Focus - Makes customers the highest priority, second only to safety; is committed to meeting the needs of all customers; establishes rapport and engages customers in discussion of their needs
  • Integrity & Trustworthiness - Demonstrates high professional and personal standards; treats people fairly and with respect; handles confidential information appropriately
  • Remain agile and multi-task effectively in a fast paced environment
  • Training coordinator for Health and Safety

Responsibilities For Office Operations Coordinator Resume

  • Responsible for all facilities day-to-day operations (distributing access keys, reporting issues to maintenance, liaison to building management etc.)
  • Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
  • Support Lazard New York Accounts Payable in documenting and processing complete and accurate information for all Lazard Canada invoices
  • Liaise with facility management vendors (such as landlord’s property management, catering, cleaning, etc.)
  • Assist in onboarding and off-boarding processes
  • Serve as point of contact for staff on any building and facilities-related questions for Evolent Health’s Chicago offices
  • Partner with Service Providers & Diageo teams to integrate service improvements into Diageo’s ongoing Operations

Responsibilities For Office Operations Specialist Resume

  • Assists with the facility’s needs (including maintenance, access, supplies, and new hire orientation) of other lines of business
  • Continuously monitor and review space allocation, pre-empting any delays or issues
  • Compile and manage suite of reports pertaining to utilisation, occupancy and nature of use
  • Support the Bookkeeper/Canada-related Finance personnel in NY with accounting as well as annual/quarterly budget and forecast preparation
  • Open – Flexible, adapts and seeks input, new ideas and learning. Develops creative, imaginative solutions

Responsibilities For Office / Operations Manager Resume

  • Contribute to SOM’s vision by enabling clear communication among team members, consultants and clients
  • Manage/maintain active seating chart for the office and make adjustments as assignments change
  • Manage additional Lyft Office team members and provide coaching, guidance, feedback and structure to support their professional growth and development
  • Assist senior management in overseeing the opex budget for the propertie(s). Coordination of facility maintenance and improvements/ changes as necessary
  • Manage all office/facilities ordering and expenses
  • Manage Enservio’s culture team budget and assist in organizing various charity and social events throughout the year

Responsibilities For Office Operations Supervisor Resume

  • Coordinate shipping and mail services
  • Address employees’ queries regarding office management issues
  • Communication - Listens and responds appropriately to others; articulates ideas clearly, persuasively, and concisely
  • Meets Commitments - Sees issues through to completion; checks with appropriate parties to ensure issues have been completely resolved; finds ways to overcome barriers that initially prevents oneself from immediately solving problems and getting the job done
  • Perform assigned tasks and projects in support of the office operations team
  • Participate in the development and implementation of office programs, policies, and procedures
  • Manage all desk and project space allocation requests in line with overall space strategy

Responsibilities For Assistant Director Customer & Parking Office Operations Resume

  • Liaise with Location Service Specialists to ensure all requests are facilitated in line with principles and agreed SLAs
  • Act as key point of contact for all senior stakeholders in line with business requirement
  • Liaise with onsite teams to facilitate space reconfigurations and team moves
  • Focus on cost management and cost optimization
  • Health and Safety Environmental Site Coordinator

Responsibilities For Sharepoint / Office Operations Analyst Resume

  • HSESC and main POC for Ireland
  • Manage and coordinate all fire wardens and first aiders
  • Ensure all H&S equipment is maintained – order and maintain stock when required
  • Manage corrective action plans for all Ireland Locations
  • Fire Drill POC and coordinator

Responsibilities For Coordinator, Office Operations & Projects Resume

  • Partner with Support Services leaders to develop evaluation of shared services utilization
  • Work closely with manager on special projects and ad-hoc analyses
  • Internal employees at all levels
  • External vendors and customers
  • Analyze job revenue, cost and profitability and opportunities for additional revenue growth for the company
  • Review internal and external processes, identify problem areas and establish action plans for improvement; ensure all operation procedures allow for maximum ability to meet and exceed customer needs
  • Ensure that the office is physically organized and the staff has all the supplies necessary to render services and all equipment is functioning, along with ordering basic supplies, equipment, and office inventory as needed
  • Keeps management informed by providing special reports; summarizing information; identifying trends
  • Organize new employee onboarding and set-up

Responsibilities For Office Operations Coordinator / Receptionist Resume

  • Works with local recruiting teams in our markets to interview and hire for operational roles
  • Audits all Office Management and Operational purchasing globally
  • Define procedures for retention, protection, retrieval, transfer, and disposal of records
  • Ship and receive/distribute FedEx packages
  • In an office/operations management position
  • Acts as day-to-day support for all Office Managers
  • Partners with the Operations Manager to drive and scale Slalom’s Office Operations Program objectives/goals
  • Oversees and coordinates the onboarding, education and training process for all Office Managers and local market Operational hires from a Slalom-wide perspective
  • Creates, organizes and maintains multiple tools/channels of communication for Operation teams (i.e. SharePoint Portal and Microsoft Teams Site)

Responsibilities For Senior Associate, Office Operations Resume

  • Plans and facilitates monthly Operations calls in partnership with the Facilities team and other highlighted speakers
  • Coaches individuals on our Operations teams
  • Implements key initiatives for the Operations team globally with support from the Operations Manager
  • Project Management: Expect to help manage various projects with the London sales team such as conference management, PR campaign execution, weekly newsletters and internal audit and improvement initiatives
  • Recruitment: Play an active role in recruitment both nationally and globally. A chance to be active in all stages of recruitment from writing job specifications to onboarding senior hires
  • Administration: Ensuring that all administrations relating to performance and absences are logged and completed correctly

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