Office Lead Resume Sample

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Erich Smith
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Work Experience


Office Lead
02/2018 - PRESENT
San Francisco, CA
  • Provides management support to facilitate an efficient and effective operation
  • Provides negotiation and influence of people / processes inside and outside the organization to meet LOB and JPMC strategic objectives
  • Ensures smooth transition to corporate-aligned processes and procedures
  • Develop and provide critical MIS to drive fact-based insights to drive executive decision making
  • Builds repeatable and automated metric gathering tools/processes to minimize time/effort required by application development, support, testing and finance teams
  • Provides business reporting to various entities across technology and business partners, highlighting key accomplishments, financial position, run-rate, etc
  • Provides oversight for IT demand and capacity management to ensure consistency across business partners
Microsoft Office Lead
11/2014 - 08/2017
Chicago, IL
  • Reinforces horizontal thinking around resource and portfolio management and application optimization
  • Define and execute project execution SDLC governance including conducting reviews, measuring and reporting for LOB
  • Facilitate the supply & demand management process including sizing, modeling, slotting and on-going trade-off decision making processes
  • Provides effective leadership to employees and/or teams through: interviewing, orienting, and training; communicating performance expectations & providing feedback on performance, recognition, coaching, employee counseling reports and/or discipline including recommending termination to leadership; creating career growth opportunities and employee development plan
  • Complete understanding of the SSI workflow, including edits and SSR’s
  • Using payor websites and documentation provided by the physician’s office determine if the scheduled service is medically necessary based on payor guidelines by CMS and commercial payors
  • Supervises office administrative staff and works with Office Manager to coordinate workload assignments, ensuring that adequate coverage is available. Helps evaluate administrative staff performance and provides coverage for administrative shortages in various areas
  • Provides advanced administrative support to an individual, department or group of professionals, including but not limited to filing, archiving, correspondence, calendar management, preparing and distributing documents and misc. office projects
Opir Program Office Lead-ts / SCI Cleared
10/2010 - 05/2014
San Francisco, CA
  • Routinely handles confidential correspondence, financial reports, and other information. Schedules appointments, composes memos, researches and creates presentations
  • Works with the Office Manager to implement and manage new procedural initiatives
  • Excellent oral and written communication skills (spelling, grammar, sentence structure and punctuation
  • Professional experience, more than 5 in program and/or project management
  • Team leadership experience and strong management skills
  • Background in IT Infrastructure
  • Prince2, PMI, MSP, APM or equivalent certifications
  • Experience in managing large data from disparate sources

Education


Grand Valley State University
2006 - 2010
Engineer's Degree in Computer Science

Professional Skills


  • Strong presentation skills, including ability to communicate effectively with all levels
  • Strong communications skills. Experience in communications roles essential
  • Excellent facilitation skills – ability to influence and ‘bring people along on the journey&#8217
  • Strong project management skills as this role requires an ability to juggle multiple projects, working to tight deadlines
  • Natural leader able to demonstrate management & influencing skills within client organisations
  • Excellent communication skills with ability to work at all levels
  • Strong interpersonal skills - this is a very people-focused role

How to write Office Lead Resume

Office Lead role is responsible for customer, microsoft, excel, research, training, analytical, leadership, coaching, assembly, design.
To write great resume for office lead job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Office Lead Resume

The section contact information is important in your office lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Office Lead Resume

The section work experience is an essential part of your office lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous office lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular office lead position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Office Lead resume experience can include:

  • Very good analytical and process engineering skills
  • Excellent communication, presentation and relationship management skills
  • Excellent analytical skills, with the ability to identify trends and distill data into customer and business insights and translate them into action plans
  • Strong Excel skills (pivot tables, basic models)
  • Effective communication skills with staff members, patients and their families (in English)
  • Project management skills, including ability to structure a work back plan, drive key stakeholders towards a deadline and keep track of multiple work streams

Education on an Office Lead Resume

Make sure to make education a priority on your office lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your office lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Office Lead Resume

When listing skills on your office lead resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical office lead skills:

  • Shall be able to manage the department using good management skills and practices
  • Good analytical skills - research into requirements essential to success in this role
  • Possess problem-solving, planning and time management skills
  • The ability to effectively perform analysis, metrics, production support, process improvement, refactoring, and problem solving
  • Present positive communication skills and the ability to provide professional and constructive feedback
  • Experience in evangelizing and romancing consumer products to online audiences, including education, small business, and key consumer demographics

List of Typical Experience For an Office Lead Resume

1

Experience For Microsoft Office Lead Resume

  • Consulting engineering/sciences experience is required
  • Experience in budget management and planning
  • Point-of-sale & cash handling experience
  • Good understanding of structured frameworks & methodologies (e.g. PRINCE2, P3O, AGILE, MSP, ITIL)
  • Maintain a strong understanding of key business and Talent drivers that determine EY’s success
  • Consistently manage, prioritize and drive closure to key action items, escalating risks as necessary
  • Guest services and or customer service experience
2

Experience For Enterprise Portfolio Management Office Lead Resume

  • Assisting with marketing, IT, HR, and recruiting with various activities and back up support
  • Scheduling and preparing for team meetings and ordering catered breakfast and lunch
  • Managing office equipment and supply needs (printers, phone/conferencing, audio/video equipment, kitchen and office supplies, etc.)
  • Planning of programs measuring success through S/4HC CLM KPI’s/Metrics
  • Generating arrangement letters, reports or other client deliverables, such as assembled tax returns or financial reports
  • Assist in preparing and maintaining projects plans for various, ever-changing projects, as needed
  • Mail; UPS; daily incoming/outgoing deliveries
  • Responsible for thorough working knowledge of accounts receivable system, including maintenance of the managed care contracts
  • Provide advanced administrative support to office leaders as assigned, including but not limited to the following examples
3

Experience For Opir Program Office Lead-ts / SCI Cleared Resume

  • CLM related headcount and finance budgeting and planning
  • Possess critical and analytical thinking and attention to detail
  • Passion around customer focus, delivering results, continuous improvement, gains respect from clients & develops deep relationships
  • Take responsibility for profitability, control and direction of the Portland office to ensure our operating plan is implemented to achieve maximum results
  • Purge and file programming documents, re-supply forms and sheets each month
  • Provides requested information to Resource Center staff as requested by staff other than nursing
4

Experience For The Dock-innovation Programme Office Lead Resume

  • Maintains files relating to person(s) served financial information
  • Assists Revenue Cycle Director with overall strategic planning of the business office
  • Manage and escalate risks with key company executives including S/4HC Operations, Sales, Product, Finance, COO and Development leads
  • Global/regional alignment for events such as FKOM, SKOM, Sapphire etc. on core CLM innovation themes/ content/ messaging
  • Knowledge of Visio, MS Office, SharePoint
5

Experience For STC Program Office, Lead Resume

  • Lead the CB Technology CTO’s on implementation of processes and tools to reduce risk, increase efficiency through automation and improve code quality. This includes code reviews, continuous integration, and automated deployments
  • Experience in an online business, either consumer retail, b2b, consumer technology, e-commerce or other fast-paced web-based business
  • Partner with ESC System’s Headcount Analyst function to develop strategic organization recommendations
  • A deep understanding of digital & ecommerce marketing, both current and emerging, with the ability to translate marketing and customer needs into program execution
  • Experience in driving results in a highly matrixed environment; proven ability to create strong relationships with range of stakeholders including field, marketing, production, design and engineering
6

Experience For Analyst Project Office Lead Resume

  • Strong balance between attention to detail and ability to define strategies and make quick decisions
  • Experience with site analytics tools such as Omniture, Google Analytics, ClickTale
  • Success presenting to senior leadership and ability to drive change and gain support for recommendations and action plans
  • Willingness to travel Intl 10%
  • Self-starter and a proactive problem solver with a drive to achieve results
  • Understands KPI’s and ability to manage based on corporate goals and present to Terminal Manager and company executives
7

Experience For Business Management Office Lead for Operations Technology CCB Resume

  • Make decisions and or final recommendations which affect multiple departments
  • Develop ‘one-truth’ Project Management Information
  • In depth knowledge and experience of all stages of the project and programme lifecycle together with comprehensive delivery tools, including development of business cases, mobilisation of programmes etc,
  • Experience of establishing and leading PMO for change functions / programmes
  • Motivate and lead a strong programme team
  • Consultative style balanced by strong delivery focus, able to vary management style if required
8

Experience For Business Transformation Back Office Lead Resume

  • Coordinating Busy Season meals and activities
  • Coordinating Busy Season meals
  • Lead, consult & advise in equal measure
  • Own the overall Office 365 service. Ensure that service interruptions caused by the vendor are investigated and communicated to others within Arconic appropriately. Ensure that Arconic support resources have appropriate training and documentation to resolve customer’s issues
  • Dictate technical standards, including software coding standards, tools, and platforms
9

Experience For Consultant Programme Management Office Lead Resume

  • Make high-level design choices
  • Recognize potential reuse in the organization or in the application
  • A real passion for Dropbox products
  • Take responsibility for the management, profitability and direction of the Fargo office
  • Work with the team on client development, current and future project planning, financial analysis, staffing requirements, marketing materials, and other related matters
  • Manage project staffing and workload balancing
  • Communicate, implement, monitor and enforce company policies, including Safety, Quality, Financial, Marketing and Project Management procedures
  • Identify and manage a dedicated team to assist with the operationalization of the above
  • Work closely with the Project Delivery Lead (who is responsible for the internal methodology, content and outcomes of projects) to proactively raise, highlight and suggest appropriate solutions for trends, issues and risks to the Portfolio at an aggregate level
10

Experience For Agile Office Lead Resume

  • Own and chair key PMO owned meetings
  • Coordinate plans and milestones where there are dependencies between the Innovation Portfolio and other areas within The Dock or with external stakeholders
  • Work with the Dock Marketing team and other stakeholders to create and deliver on a communications plan that clearly articulates the work being done by the various project teams in a manner that is relevant to a given audience
  • Effective organization and time management skills; and follow procedures
  • Experience in a related field or area
  • Manage multiple projects/tasks and shift priorities as necessary to meet deadlines

List of Typical Skills For an Office Lead Resume

1

Skills For Microsoft Office Lead Resume

  • First class senior (c-suite) stakeholder management, communications and facilitation skills
  • Demonstrates a working knowledge of the technology tools required with assigned responsibilities
  • Five or more years of experience as an office lead and administrative assistant in professional services financial or accounting firm environment
  • Experience working cross-functionally in different job functions (e.g. tech vs. non-tech)
  • Lotus Domino Support and Development Experience
  • Sharepoint Support and Development Experience
2

Skills For Enterprise Portfolio Management Office Lead Resume

  • Experience with “Voice of the Customer” concept
  • Experience with Hybrid SharePoint/O365 implementations
  • Previous office/administrative staff supervisory experience
  • Experience across both market and CVA risk is highly advantageous
  • Data Analytics and visualization experience required
  • Significant work experience in a PMO position
  • Previous project/team management experience
  • Experience in a related field or area
  • Insurance verification experience desired.
3

Skills For Opir Program Office Lead-ts / SCI Cleared Resume

  • Lead a team of Agile Coach Leads and Coaches with diverse backgrounds and various levels of experience to inspect, adapt and grow a better business
  • Ensures all portfolios are prioritized, funded, resourced and accurately described in the portfolio management tool
  • Liaising with ESC Training and Development and external vendors for training opportunities
  • Working in a very collaborative way with other areas in the business
  • Supporting career development opportunities for ESC System’s employees
  • Overseeing the annual review cycle for ESC Systems
4

Skills For The Dock-innovation Programme Office Lead Resume

  • Working knowledge of Microsoft word, Excel and Navinet systems needed
  • Assist in the shaping of the Portfolio by designing, optimising and driving portfolio planning processes, aligned to the Business and IT strategy
  • Produce documents, including scanning, photocopying, binding, assembly and delivery upon completion
  • Lead and direct a group of employees in areas such as assigning, monitoring, reviewing progress and accuracy of work
  • Accountability for tracking, monitoring and controlling budgets in excess of $10M+
  • Enjoy working in a collaborative working environment
5

Skills For STC Program Office, Lead Resume

  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance
  • Influences relevant stakeholders by producing outputs appropriate to their needs
  • Administer content and materials on SharePoint sites including document management
  • Influence and have challenging conversations with senior stakeholders
  • User expertise of office technology equipment such as video conferencing, multi-function devices (MFD’s) and LCD projectors
  • BS in Civil Engineering, or related discipline is required
  • Confidence working with people at the most senior levels of the organization
6

Skills For Analyst Project Office Lead Resume

  • Monitor shifts in the portfolio ensuring that budgets are met and the portfolio is delivered
  • Management and oversight of the R&D Approval Process ensuring that IS investment is properly allocated and consumed
  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network
  • Enhanced partnerships and recruiting at local universities
  • Oversight of new hire training
7

Skills For Business Management Office Lead for Operations Technology CCB Resume

  • Ownership and regular oversight of data quality relating to Market Risk processes
  • Works with Head of Digital Delivery Office
  • Aligns processes to Product Owners and Scrum Masters
  • Connects regularly with Head of M &S.com finance
  • Directs stakeholders to provide accurate and timely information
8

Skills For Business Transformation Back Office Lead Resume

  • Works with business and technology teams across the business
  • Onsite restaurant, gym and fitness classes
  • Embrace change and implement change adoption strategies
  • Mentor co-workers related to ETL solution
  • Supervises office support staff and schedules workload, ensuring that adequate coverage is available. Helps evaluate support staff performance, and provides coverage for administrative shortages
  • Works closely with office leadership on managing the administrative teams
  • Serve as the Indiana representative on the regional support staff team and implement regional protocols as necessary
  • Provides advanced administrative support for certain partners. This would include but not limited to: complex and ever changing calendar management, appointment/meeting and travel itinerary management, in addition to other administrative support functions. This would include the daily use of Microsoft Word, Excel, PowerPoint and Outlook
  • Travel amongst the three Indiana locations as necessary
9

Skills For Consultant Programme Management Office Lead Resume

  • Capacity to see and understand the overall strategic goal to determine most efficient approach for completion of process/project
  • Create/maintain processes, user guides and other work tools, including communicating updates to business groups and maintaining information on-site for future reference
  • Work overtime as needed, sometimes on short notice, based on project schedules and peak business periods. Estimate an annual average of 5-15 % overtime
  • Develop and implement a consistent non-IS/IT business case process (aligning with existing processes), including what activities require ‘project’ approaches
  • Comfortable and confident working within a global matrixed organisation
  • NSS - The Village Rental Shop
  • Generate insightful, innovative and practical solutions to complex or poorly defined problems
  • Anticipate and address potential issues before they are recognized by others&#96
10

Skills For Agile Office Lead Resume

  • Work with stakeholders who have many different perspectives, be able to synthesise their viewpoints and perspectives and then create pragmatic solutions to address both immediate and long-term issues and concerns
  • Facilitate and motivate high performance of, and collaboration among, team members
  • High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service and have a high level of focus on quality, accuracy and confidentiality in all work products and communication
  • Previous project or team management experience
  • Medical/ surgical terminology needed
  • Relevant project management certification, such as Prince 2, PMP etc
  • Provide work direction to teams and manage several large projects
  • Empathy - to anticipate needs and issues of the site

List of Typical Responsibilities For an Office Lead Resume

1

Responsibilities For Microsoft Office Lead Resume

  • Strategic thinking and excellent execution
  • Strong attention to detail and proofread for accuracy and finalize documents; maintain confidentiality
  • Operating in more than 50 countries
  • Planning and coordinating occasional office events
  • Provide direction to subordinates: delegating, role modeling, mentoring, facilitating as instructed by management
  • Working in a fast-paced and ever-changing environment
  • Work cooperatively with Regional Managers, Business Group Managers, Technical Directors and Marketing Managers in multiple business groups
  • Work with computer systems within setting
  • Clerical ability to detect and avoid errors in posting figures between accounts
2

Responsibilities For Enterprise Portfolio Management Office Lead Resume

  • Shall be able to supervise using tact and assertive behavior
  • Works closely with Administration maintaining quality service and customer service
  • Participates in on-going educational programs
  • An attitude and commitment to being an active participant in our employee-owned culture is required
  • Drives the closeout of actions and ensures that issues and risks are actioned and mitigated in a timely manner
  • Development and continuous improvement of key portfolio status reports for management stakeholders
  • Managing and coordinating project timelines for Industry Launch Teams; compiling data in eCRM and running reports; and creating opportunities and preparing monthly updates as eCRM point of contact
  • Creating and preparing advanced proposals and PowerPoint decks; formatting and editing; and knowledge of inserting graphics and animation; follow firm branding guidelines and maintain logging system
  • Point of contact with office building and handling facility matters (maintenance requests, communications, business cards, access cards, seating assignments, and parking, etc.)
3

Responsibilities For Opir Program Office Lead-ts / SCI Cleared Resume

  • Advanced Microsoft Office skills essential – Excel with use of formulas and Word strong formatting, merge documents, styles, section breaks, headers/footers, tables of content
  • Prepare presentations including charts, diagrams, and tables, speaker notes and handouts, etc
  • Take direction, ask appropriate questions and complete tasks independently and work as a team player
  • Work directly with the business development group to develop new projects, markets, business classes, project planning, financial information, staffing requirements, marketing materials, and other related matters
  • Take responsibility for establishing office policies and adherence to corporate policies, project contract financial fee and budget information in conjunction with marketing and project management
  • Establish and/or maintain quality control processes and procedures
  • Have signatory authority within the company as needed
  • Managing and coordinating project timelines for Office Managing Partner (OMP); compiling data in eCRM and running reports; and creating opportunities and preparing monthly updates as eCRM point of contact
4

Responsibilities For The Dock-innovation Programme Office Lead Resume

  • Supervises office support staff and schedules workload, ensuring that adequate coverage is available
  • Responsibility to Clinic Services
  • Numerical ability required to make arithmetic computations
  • Shall at all times know activities, procedures and problems in the department
  • Shall adhere to all Safety, Quality and Risk Management standards
  • Day to day operations – support the OneAmerica Office365/Exchange/Skype Envrionments
5

Responsibilities For STC Program Office, Lead Resume

  • Compile, process, and maintain medical records, of person(s) served in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health services system
  • Report patient information for health requirements and standards
  • Assist Director of Health Services and Health Services Supervisor (or area designees) with documentation
  • File laboratory slips, x-ray documents, etc. to current chart
  • Phone physician for appointments for individuals
  • Provide medical record information to other operations, agencies and physicians’ offices
  • Completes routine audits of information files
  • Makes copies of Medicaid cards and distributes to locations by the first of each month
  • Assures document copies have been provided to each location and person served as needed
6

Responsibilities For Analyst Project Office Lead Resume

  • Assures charts and/or files are purged on a regular basis, monthly and/or as required
  • Maintains all original information files for each person served
  • Maintain up-to-date face sheet for each person served and input necessary information into database, if applicable
  • Maintains soft folder for overflow papers and forms for each person served
  • Assists Revenue Cycle Director with supervision of business office employees and processes
  • Informs Revenue Cycle Director of applicable day-to-day situations
  • Assists the Revenue Cycle Director with developing and maintaining policies & procedures and systems to minimize DSO and the rate of bad debt and increase the productivity of related operations
  • Assists in providing feedback from Insurance Reimbursement to appropriate team members to reduce denials
  • Performs other activities as requested by the Revenue Cycle Director, and assumes other appropriate operational responsibilities as necessary
7

Responsibilities For Business Management Office Lead for Operations Technology CCB Resume

  • Supervises office support staff and monitors workloads, ensuring that adequate coverage is available. Helps evaluate support staff performance, and provides coverage for administrative shortages
  • Manage complex calendar and travel arrangements
  • Provide exemplary customer service; greet and direct patients, family members, and other visitors
  • Treat patients, family members, healthcare providers, and co-workers with courtesy and respect
  • Assist Office Supervisor with budget, monitors and analyzed variance
  • Assist Office Supervisor with department functions with appropriate staffing in place to meet the needs to the public served; assists with interviews and hires qualified applicants
  • Assist Office Supervisor with performance appraisal of staff members, development and education of staff
8

Responsibilities For Business Transformation Back Office Lead Resume

  • Clinic Manager responsibilities
  • Customer obsessed mentality
  • PE in Maine is required
  • Preference for an individual with a diversified consulting engineering or science background. Specific areas of expertise could include Transportation, Water, or Hydropower field
  • Curiosity to learn and grown
  • Manage and review the results of projects or assignments
  • Support and implement change
  • Impact, communicate with and influence a diverse population
  • 270,000 employees in the firm
9

Responsibilities For Consultant Programme Management Office Lead Resume

  • Assets of $2.4 trillion
  • Under the JPMorgan and Chase brands, the firm serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients
  • Leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity
  • Link unit/area specific CLM transformation and innovation goals and execution plans with the rest of the S/4HC organization and overall SAP goals
  • Establish (co-) operational model within business unit in close alignment with internal and external stakeholders
  • Drive cross S/4HC functional initiatives in cooperation with other S/4HC and CLM stakeholders
  • In a medical office or ambulatory surgery center billing/ collection procedures, charge review, order facilitator, managing daily OR schedule, and medical record systems.
  • Experience of implementation and usage of dedicated portfolio management software and tools
  • Majority or work is completed in controlled office environment
10

Responsibilities For Agile Office Lead Resume

  • Build and leverage effective partnerships at all levels of Monsanto’s IT organization as we continue to shape a holistic strategy for the agile community of practice and realize the intended benefits of an agile organization
  • Act as a change agent to drive Monsanto’s digital transformation by building and supporting a work culture that encourages team autonomy and fosters innovation while delivering value for Monsanto
  • Help define and execute a vision for scaling agility across multiple Monsanto business units including leading associated change management efforts
  • To ensure the alignment of the Global RDIS Portfolio with the overall financial plan and business objectives
  • Support successful delivery of the portfolio by monitoring project delivery; reporting on project progress and health to the R&D approval group and other key stakeholders; highlighting portfolio risks and issues and recommending interventions to address these risks/issues
  • Related experience in a front or back office clinic setting required
  • Project Management experience

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