Membership Representative Resume Sample
Faustino Steuber
322 Christine Parkways,
Chicago,
IL
+1 (555) 914 3399
Work Experience
Membership Representative
03/2018
-
PRESENT
New York, NY
- Performs error output resolution for electronic eligibility and processes error discrepancy list. Bills, collects premiums and
- Maintains and reconciles premium bill, self-bill and individual billed accounts. Notifies clients of premium discrepancies
- Work with the Finance Representative identifying and processing suspense money in an accurate and timely manner
- Work with the Finance Representative to review and process all items identified on reports to include payment, refund, billing error, PCP, Plan 65 conversion reports, etc
- Work with Finance Representative to assist in enforcing the corporate delinquency policy
- Work with the Finance Representative processing returned checks and bank drafts in an accurate and timely manner
- Gives tours and sells memberships to Ochsner Fitness Center
- Adheres to OFC and Ochsner Guiding Principles
Outside Sales Membership Representative
09/2012
-
11/2017
Chicago, IL
- Answers phones, gives information, and sets sales appointments
- Follows up on prospective and new members
- Coordinates corporate membership outreach
- Use computer and key board for extended periods of time
- Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail. Responsible for all billing and delinquency processes for assigned groups
- Ensures accuracy and timeliness of the membership and billing function. Responds to inquiries concerning enrollment processes
- Orders Identification Cards. Determines eligibility and applies contract language for each case assigned
- Notifies clients of premium discrepancies through payment adjustment notices and detailed audits. Performs basic job functions with help from co-workers, specialists and managers on non-basic issues
- 6 months - 1 years related experience; or any combination of education and experience, which would provide an equivalent background
Outside Panel Membership Representative
01/2009
-
08/2012
Dallas, TX
- Travel to selected homes within a territory using a company-provided vehicle
- Approach statistically-selected homes known as Nielsen families without an appointment and unannounced
- Persuade selected participants to participate in Nielsen TV, Radio and Computer Research. Participation in a Nielsen study is an opportunity for their voice to be heard, to represent their community, and be part of important research that companies rely on to make better decisions about the products and services they offer
- Conduct in-person interviews to collect and enter data to ensure criteria are met
- Drive and commute up to 200 miles per trip and able to be outside, in all weather and traffic conditions
- Navigate secured buildings, gated communities, stairs, elevators, walkways and driveways (paved and unpaved) and a variety of entrances into a prospective participant's residence
- Marketing Outreach - Ensure that each person who contacts us for membership information feels valued and well served
- Facility Excellence - Keep our facility and equipment clean and well organized per company standards
Education
Indiana Wesleyan University - Kokomo Campus
2003 - 2008
Bachelor's Degree in Computer
Professional Skills
- Typing skills, dependability and able to multi-task
- Accurate keying skills required
- Good analytical and PC skills including Intermediate proficiency with Microsoft Office
- Relevant healthcare customer servicing experience which includes at least 1 year membership experience with the company
- One year of related experience; or any combination of education and experience, which would provide an equivalent background
- Relevant membership experience or any combination of education and experience, which would provide an
- Bilingual language skills: Spanish
How to write Membership Representative Resume
Membership Representative role is responsible for bilingual, software, insurance, customer, health, spanish, typing, database, training, compensation.
To write great resume for membership representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Membership Representative Resume
The section contact information is important in your membership representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Membership Representative Resume
The section work experience is an essential part of your membership representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous membership representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular membership representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Membership Representative resume experience can include:
- Detail oriented, typing skills, good written and oral communication, phone etiquette, working computer knowledge
- Demonstrate ability to "sell” selected participants on the importance of participating in the Nielsen Ratings
- Experience in a market research, social service, or Business to Consumer (B2C) sales position with in-home contact
- Screening of Medicare Supplement applications for accuracy and completeness
- Working knowledge of Medicare is required
- Working knowledge of Excel is required
Education on a Membership Representative Resume
Make sure to make education a priority on your membership representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your membership representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Membership Representative Resume
When listing skills on your membership representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical membership representative skills:
- Superior customer service skills and ability to connect with Nielsen Families
- Relevant membership experience which includes at least 2 years of company membership experience
- Decision making skill: Ability to render recommendation on membership approval/declination based on predefined parameters and established procedures/rules
- Relevant healthcare customer servicing experience which includes at least 1 year company membership
- Demonstrate the ability to "sell” selected participants on the importance of participating in the Nielsen Ratings
- Demonstrated success in achieving pre-determined sales goals
List of Typical Skills For a Membership Representative Resume
1
Skills For Membership Representative of Travel Resume
- Heath insurance experience required
- One year of Call Center/Customer experience
- Processing manual requests to create or update member records
- Show proficiency using a tablet and smartphone including use of e-mail, spreadsheets, and other applications
- Persuade, educate and earn trust from potential Nielsen families to get them energized and excited about participating in Nielsen Audio and Computer Research
- The Membership Representative would assist with billing and reconciliation to ensure the company's policy is adhered to
- Proficiency in keyboarding and basic PC office software
2
Skills For Outside Sales Membership Representative Resume
- Pass a comprehensive background check, including criminal and motor vehicle record required
- Non-traditional schedule, including evenings and weekends
- Work in non-traditional schedule, including evenings and weekends
- Knowledge of phone applications and navigating with tablets
- Comprehensive background check, includes meeting requirements for criminal and motor vehicle record
- Coordinate with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner
- The Membership Representative would be required to review Medicare
- A Membership Representative would work with the supervisor and other team members as instructed
3
Skills For Membership Representative, / III Resume
- H.S. graduate or GED
- Bring relevant work or volunteer experience that includes customer service, market research, census bureau research, in-field research, social service, door-to-door sales, campaign canvassing, etc
- Work remotely and manage a non-traditional schedule that includes evenings and weekends
- Dependable and positive attitude
- Knowledge of the Affordable Care Act is helpful
- Comprehensive benefits package effective the first day of employment. We offer unlimited career and high earning potential, top-of-the-line training and other great benefits, including
- Extensive paid sales training program with training in various locations – lodging and transportation included
- Company car, including insurance, gas, and maintenance
- Paid time off including holidays, vacation, personal and sick days, maternity and parental leave
4
Skills For Nielsen Membership Representative Resume
- And many other outstanding employee benefits
- Work remotely in a non-traditional schedule, including evenings and weekends
- Generous commission plan based on performance
- Potential for paid overtime
- Language pay differential to those who qualify
- Tablet, home printer, and cell phone (monthly talk and data service provided)
5
Skills For Outside Panel Membership Representative Resume
- Tablet, home printer, and cell phone with your monthly talk and data service provided
- 401(k) Plan with company match and Employee Stock Purchase Program
- Live in market: Baltimore, MD
- Knowledge of television and set-top box inputs and outputs
- Drive and commute long distances, up to 200 miles per trip and able to be outside, in all weather and traffic conditions
- Navigate secured buildings, gated communities, stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into a potential Nielsen Family residence
6
Skills For Client Membership Representative Resume
- Computer proficiency in all formats including Google Suite and Microsoft Office applications
- Live in market: Sacramento, CA
- Live in market: Birmingham, AL
- H. S. graduate or GED
- Position is for individual membership, with Health Data Exchange, research oriented, minimal customer contact, strong analytical skills needed, good with numbers
- Make your friends with boring corporate jobs jealous!
- Never Stop Learning: Our real world is your classroom
7
Skills For Membership Representative Resume
- Be the Best! - No other company in the world knows more about what consumers watch, listen to and buy!
- Recognition received for Nielsen’s commitment to excellence and innovation: Diversity Inc, Human Rights Campaign, Fortune Magazine and Great Place to Work, and more!
- Navigate secured buildings, gated communities, stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety entrances into potential Nielsen family
- Drive long distances and able to be outside, in all weather conditions going door-to- door to potential Nielsen family homes, and in traffic patterns including heavy traffic, small or unpaved roads and larger multi-lane highways
- Fluency in English and Spanish or Asian dialect
- Drive long distances and willing and able to be outside, in all weather conditions going door-to- door to potential Nielsen family homes, and in traffic patterns including heavy traffic, small or unpaved roads and larger multi-lane highways
8
Skills For Membership Representative of Travel Resume
- Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail
- Bilingual language skills: Spanish, Mandarin, Vietnamese
- Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group
- Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate
- Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits
9
Skills For Outside Sales Membership Representative Resume
- Assist the Morning Supervisor/POC in opening tasks related to the main desk
- Travel to selected homes within a territory using company-provided vehicle
- Assist with the daily organization, data entry and processing of membership files
- Enforces building entrance policies
- Performs basic job functions with help from co-workers, specialists and managers on non-basic issues
10
Skills For Membership Representative, / III Resume
- Desire for mutual commitment with a great team
- Use CSI software to process registrations for guest passes, programs, private and group instruction, memberships and lockers
- Enhances the lives of our community by demonstrating the type of behavior and decision-making skills that are in line with our quality standards (safety, approachability, knowledge)
- Bills, collects premiums and reconciles payments. Maintains and reconciles premium bill, self-bill and individual billed accounts
- Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits. Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group
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