Support Representative Resume Sample

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Max Friesen
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Work Experience


Senior Support Representative
01/2018 - PRESENT
Boston, MA
  • Relate all new or revised policies, procedures and /or processes to the team members to ensure that they have the most up-to-date and current information
  • Check weekly team schedules to ensure appropriate coverage of work activities and team members have time for breaks, lunches etc
  • Identify, assign, and follow-up on work activities of team members
  • Ensure team members are knowledgeable about the department's products and services and the team's roles in the delivery of these products and services
  • Serve as a resource and content expert to team members; providing them with guidance and being available to answer questions and clarify work activities
  • Create opportunities for team members to provide input on procedures and share their expertise with other team members
  • Checks records moved from V-Safe to GDN Embossing for accuracy
  • Identify, document and report all inaccuracies or procedure breaches to GDN manager
Business Support Representative
11/2012 - 07/2017
San Francisco, CA
  • Processes requests for warranty replacement parts for both domestic and international customers
  • Interacting with other departments such as Dispatch, Customer Service, Finance, Shipping, Field Service, Procurement, Sales, Engineering, etc. to address customer issues
  • Coordinating with other team members to ensure customer service level goals are attained
  • Work on the admissions and registration process for all signed onsite programs. Including assisting prospective students in completing their applications, providing them with class schedules and supporting our new population with all administrative and operation functions required
  • Partner with other departments as necessary to finalize enrollment process, including the Business Office, Academics, and the University Registrar’s Office
  • Additional responsibilities as assigned by Associate Regional Directors and the Regional VP of Operations
  • Basic working knowledge of terminal related equipment (Hubs, Routers, switches, servers and various networking components)
Student Support Representative
09/2006 - 05/2012
Houston, TX
  • Recommend initiatives and changes to improve quality of service for the department
  • Identify and determine cause of problems and present possible recommendations for improvement of established processes and practices
  • Responding to customer calls, e-mails, web, or voice mail requests with technical support
  • Driving to attain resolved case status with customers within task scope on first contact, or
  • Fields customer complaints and enters issues into the Salesforce.com
  • Reviewing open orders and expediting their fulfillment
  • Utilizing the system to provide price info. for spare parts and preparing written quotations
  • Processing service orders for depot and field repairs, preparing decontamination and repair authorization forms, obtaining POs from customers for repairs and dispatching field service technicians

Education


Lindenwood University - Belleville Campus
2000 - 2005
Bachelor's Degree in Finance

Professional Skills


  • Excellent listening, verbal and written communication skills with ability to interact effectively with senior management levels
  • Excellent analytical, problem solving, attention to detail and multi-tasking skills
  • Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneous computer applications
  • Excellent writing, email, phone and organization skills
  • Excellent listening and comprehension skills for complex issues
  • Strong written/verbal communication and listening skills to maintain a positive teamwork environment
  • Excellent written and oral communication skills using the English language is desirable

How to write Support Representative Resume

Support Representative role is responsible for customer, computer, interpersonal, organizational, english, basic, technical, microsoft, windows, software.
To write great resume for support representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Representative Resume

The section contact information is important in your support representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Representative Resume

The section work experience is an essential part of your support representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Representative resume experience can include:

  • Develop the skills to do their job and to work effectively as a team with co-workers
  • Strong organizational skills and problem solving agility also required. Previous ERP system experience desired
  • Provide resolution to retain customers based on smart judgment skills as well as exhibiting good business practices
  • Demonstrate initiative and problem-solving skills
  • Strong PC hardware and software skills (the ability to troubleshoot all aspects of a PC)
  • Excellent computer skills in Microsoft package for windows environment

Education on a Support Representative Resume

Make sure to make education a priority on your support representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Representative Resume

When listing skills on your support representative resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support representative skills:

  • Strong written, verbal and interpersonal communication skills including ability to listen attentively and to communicate information clearly and effectively
  • Strong communications skills – written, verbal and presentation skills
  • Excellent technical skills, with capacity to learn and master new technology; strong working knowledge of Microsoft Office products
  • Excellent written communication skills and ability to build effective working relationships
  • Demonstrate good financial acumen and analytical skills
  • Effective problem solving, planning and organizational skills

List of Typical Experience For a Support Representative Resume

1

Experience For Business Support Representative Resume

  • Works with employment services for relevant placement of students in their field of study to assist students with employment options through services such as resume writing, simulated interview experiences, and follow-up of employment documentation
  • Possesses strong English vocabulary, basic grammar skills, and professional decorum. Writing is clear and easy-to-read. Bi-lingual skills helpful
  • Strong proven technical skills
  • Highly developed computer operation skills, with demonstrated proficiency in navigating multiple sites and applications with ease
  • Willingness to travel a certain amount of time within the first two years for mentoring purposes and to gather special skills and experiences
  • Strong verbal and written communication skills - E
2

Experience For Partner Support Representative Resume

  • Able to solve medium complexity problems using own initiative and influencing skills
  • Collaboration & multitasking skills
  • Experience using MS Word, Excel and Outlook, Crew Communication Scheduler (CCS), SONIC, Unimatic and airline industry experiences
  • Demonstrated strong Attendance record
  • Computer / Keyboard skills with a comfortable knowledge of Windows and related applications
  • Effectively communicates with partners and all levels of company and government personnel
  • Utilizes multiple systems to effectively assess, interpret and provide timely and accurate response or resolution to customer inquiries or concerns
  • Skills in SQL, CRM, and data analysis tools
  • Previous experience / excellent customer service background
3

Experience For Station Support Representative Resume

  • Create an excellent customer service experience and increase team satisfaction by
  • Prior experience in the health solutions or financial industries
  • Effectively communicates with key team members and support resources in the territory
  • Effectively triage, troubleshoot and diagnose potential issues and provide the appropriate resolution or ‘workaround’ to the reporting party
  • Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products
  • Building and maintaining positive relations with team members and customers by acting in a respectful and effective manner
  • Solving problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
  • Understanding and experience in real estate transactions and title insurance
  • Using knowledge of SS&C/Advent’s organization to maximize effectiveness as a resource for clients
4

Experience For Student Support Representative Resume

  • Monitor missing WO receipts – following up Builders for missing work orders prior to escalation
  • Experience with tracking and tracing orders, missing freight from a shipment, etc
  • Support the Client sales teams in submitting orders that are legally valid meeting Client and Customer requirements
  • Moderate to advanced understanding of Ingram Micro programs and services is desirable. Skilled in personal computing
  • Demonstrate analytical thinking and leverage data to drive decision making
5

Experience For IT Customer Support Representative Resume

  • Answer “how to” questions by developing a strong understanding of IBM's talent acquisition processes and Kenexa design
  • Experience in assisting end users on setting up general PC applications
  • Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance
  • Bug testing and reporting to Dev, help Dev troubleshoot problems, prioritize issues
  • Experience conducting training for small and large groups
  • Experience using Salesforce’s Service Cloud and Canvas learning management software is highly desire
  • Experience troubleshooting issues related to password resets; access rights; printing; application functionality and/or "how to" questions; etc
  • Interface with Client Supply and Logistic organization ensuring equipment order validity and equipment availability
6

Experience For Vadwatch Telemonitoring Support Representative Resume

  • Uses sound decision making to establish work priorities and procedures as necessary
  • Experienced with working with computers
  • Experience developing requirements for customer support
  • Demonstrate agility and fast thinking to resolve issues
  • Proven ability to be scrappy and hit the ground running
  • Knowledge of the online shopping industry, with experience in CPA, CPM, CPC models desirable
  • Preferably 1-4 years experienced employees specializing in Order Management, Logistics or BPO industry
7

Experience For Branch Support Representative Resume

  • Technical troubleshooting and/or help desk experience
  • Experience working in a technical support environment
  • Experience in Taxation and/or Accounting or tax preparation
  • Perform assignments that include general expectations, deadlines and prioritizing
  • Experience in a multinational working environment is an advantage
  • Listen to, demonstrate understanding of, and provide solutions to Polaris dealership staff who need support for a variety of products, processes and issues
  • Listen to, demonstrate understanding of and provide solutions to Polaris dealership staff who need support for a variety of products, processes and issues
8

Experience For Clinical Support Representative Resume

  • Previous Customer Service experience working within a Call Center
  • Previous experience with fraud, risk, or payment dispute processing
  • Maintain compliant customer files, ensuring privacy and accuracy are top priority
  • Develop strong working relationships and partnerships with key channel stakeholders
  • Solid understanding of PCs, both hardware and software, and Windows
  • Experience with filing practices and procedures, both electronically and manually
  • Experience owning a small business
9

Experience For Agency Support Representative Resume

  • Experience in accounting, G/L reconciliations or backroom operations at a Financial Instirution
  • Uccessful customer service experience with increasing responsibilities
  • Experience and/or working knowledge of Tandem/OFFIS, Siebel, CoreCard, and/or EFS TCH/LLC
  • Experience providing support via telephone
10

Experience For Claims Support Representative Resume

  • Experience providing customer service in a rapid pace environment
  • Experience working with basic software applications and some hardware knowledge
  • Experience working in customer service
  • Previous experience in a customer service capacity utilizing the telephone as the primary means of communication
  • A period of over one year, up to and including two years is considered necessary to gain this experience

List of Typical Skills For a Support Representative Resume

1

Skills For Business Support Representative Resume

  • Fluent English – Excellent oral and written communication skills, excellent presentation skills
  • Excellent communication skills (verbal & written); demonstrated ability to effectively communicate technical/clinical information
  • Strong written and oral communication skills as well as strong presentation skills
  • Strong technical skills and customer service skills
  • Analytical Skills, Communication Skills and Critical Thinking is required
  • Demonstrated excellent verbal communication skills and the ability to develop positive relationships with external and internal customers
  • Excellent interpersonal skills and ability to build strong relationships
2

Skills For Partner Support Representative Resume

  • Proven track record of mastering a variety of software programs and/or online platforms and effectively providing technical support to end users
  • Solid organizational, planning, and problem solving skills
  • Good decision making skills
  • Effectively handles demands from multiple customers and pressures from competing priorities
  • Excellent listening, comprehension, and interpersonal skills
3

Skills For Station Support Representative Resume

  • Effective problem-solving and basic analytical skills
  • Excellent organizational and listening skills
  • Excellent grammar, punctuation and writing skills, and an ability to express ideas clearly and logically
  • Strong organizational, time management, and problem-solving skills
  • Displays good listening, verbal, written, and teamwork skills
  • Proven ability to effectively communicate with customers via phone, web meeting and email
  • Strong communication skills, written/verbal
4

Skills For Student Support Representative Resume

  • A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work 
  • Demonstrated ability to use sound professional judgment and problem solving skills to make reasonable decisions and recommendations
  • Strong data entry and typing skills required
  • Strong technical and research skills to be able to provide technical support to our customers who use our software and web products
  • Good interpersonal skills and pleasant personality
  • Demonstrated ability to effectively multi task technical issues and maintain a high level of organization and process discipline
  • Excellent organization, communication & negotiation skills
  • Demonstrated customer service skills to be able to solve customer service issues, both technical and account
  • Strong French and English communication skills;Customer Service
5

Skills For IT Customer Support Representative Resume

  • Strong computer skills with the ability to navigate multiple screens simultaneously
  • Basic computer skills experience (Required)
  • Customer service experience (face to face or phone) Basic math and analytical skills
  • Strong MS Excel, MS Word skills
  • Excellent IT skills: SAP, Outlook
  • Work closely with Technical Support to expand technical skills and experience
  • Excellent customer service and telephone communications skills
  • Excellent leadership skills and track record with ability and desire to take on a larger leadership role in the future
  • Strong customer service skills to include empathy, verbal communication, and follow-up
6

Skills For Vadwatch Telemonitoring Support Representative Resume

  • Excellent soft skills, active listening/reading, sympathy, ask when in doubt, explain clearly and set right expectations
  • Good computer skills, including MS Office and web navigation
  • Excellent communication skills, and the ability to multitask
  • Excellent written communication skills both English and German
  • Strong team player who works with internal and external partners effectively
  • Highly detail oriented with excellent data entry and research skills
7

Skills For Branch Support Representative Resume

  • Prospecting skills – comfortable with repetitive work and cold calling
  • Troubleshooting and analytical thinking skills to identify and resolve problems
  • Leading user experience analysis and implementation activities to solve complex business problems, while addressing related user experience challenges
  • Operational flying and non-flying experience in training, Stan/Eval, scheduling, and readiness experience is highly desirable
  • Desktop and mobile computing skills, working knowledge of internet browsing and searching
  • Experience in medical or pharmaceutical sales to hospital or nursing background with experience in operating theatre
  • Skills in troubleshooting hardware and software problems, and researching technical issues
  • Strong desire to deliver industry-leading support and build strong relationships with dealer partners
8

Skills For Clinical Support Representative Resume

  • Advanced organizational, follow-up, and problem-solving skills
  • Experience providing excellent customer service to a wide range of customers
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced inquiries in both B2B and B2C scenarios
  • Experience in network environments and demonstrated knowledge of Windows operating systems
  • Use of troubleshooting skills to diagnose software issues
9

Skills For Agency Support Representative Resume

  • Exceptional written and oral communication skills. Ability to remain empathetic and professional during escalated calls
  • Strong personal presence, demonstrated in a partner/customer facing role
  • Communicate effectively with course development, technology, marketing, and management personnel
  • Problem Solving skills - logically and analytically minded
  • Works strategically with wholesaling teams to effectively build and maintain zones of the various regions
  • Communicate effectively and professionally verbally, non-verbally, and in writing
  • Experience managing priorities and delivery expectations
  • Superior written and oral communication and collaboration skills, and can
10

Skills For Claims Support Representative Resume

  • Computer applications and operational skills
  • English grammar and sentence structure to effectively communicate verbally and through written form, and to comprehend instructions and procedures
  • Demonstrated ability to prioritize assignments and to work independently
  • Understands and effectively presents technical literature and information of all products when needed
  • Basic to intermediate troubleshooting skills
  • Effectively escalate and communicate systemic issues when needed to ensure internal/external ‘Service Level Agreements’ are delivered as committed
  • Effectively manage one’s own time
  • Detail-oriented, highly motivated, and organization skills

List of Typical Responsibilities For a Support Representative Resume

1

Responsibilities For Business Support Representative Resume

  • Demonstrates active listening skills through effective use of questions, reflection, and empathy
  • Strong interpersonal skills, with ability to professionally interact with others to reach resolutions and maintain strong relationships
  • Prior experience working in a technology use support role
  • Desire for ongoing skills development
  • Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in the Student Support Center
2

Responsibilities For Partner Support Representative Resume

  • Basic video editing skills and familiarity with iMovie and Final Cut Pro X
  • One year experience as a technical helpdesk support representative or demonstrated equivalent
  • Customer service and phone skills (Required)
  • Computer skills (MS Windows, Word, Excel and Internet)
  • Basic skills on Steelcase products
3

Responsibilities For Station Support Representative Resume

  • Effectively handle and resolve merchant concerns and support issues. Communicate relevant merchant complaints or inquiries
  • Previous experience in a similar role strongly desired
  • Superior written and oral communication and collaboration skills, and can deal with executives and business leaders
  • Fluent German and at least intermediate English language skills are required
  • Experiences in processing, using, and serving both raster and vector map data
  • Remote sensing and Image processing experience
  • Provide excellent service in every interaction with customer. Create environment of exceeding expectation and driving customer loyalty
4

Responsibilities For Student Support Representative Resume

  • Demonstrated interest pursuing a career in a banking environment
  • Documented Training and experience on 3 of the following aircraft types – S92, S76C Series, AW139 and Bell Aircraft line
  • Experience with MIDI, sound cards, mixers, signal processing, and audio routing
  • 5%: Researching and disseminating portal, user experience and social media best practices
  • Maintain good working relationships with Ameriprise’s technical support organizations and application vendor representatives
  • Previous experience working in a technical support environment
  • Able to build and maintain good working relationships
  • Familiarity or previous experience working with CRM tools such as ZenDesk, Service Center, SalesForce, etc
5

Responsibilities For IT Customer Support Representative Resume

  • Prioritize competing requests
  • Sales and Customer facing experience
  • Some Medical Office experience in a front office setting
  • Manage calls with sense of urgency while providing thorough customer experience
  • Professional experience in either of the following streams
  • Experience with credit decisioning, contract management and/or loan application software
6

Responsibilities For Vadwatch Telemonitoring Support Representative Resume

  • Support the guest experience program at Shake Shack, delivering above-and- beyond hospitality via email, phone and other digital communications
  • Experience in technical software support, providing ticketed phone and email support
  • Troubleshoots, identifies and resolves complex problems using vendor documentation, scripts, and extensive knowledge and/or experience
  • Experience with providing production support for technology applications
  • Experience working in a Service Centre environment
7

Responsibilities For Branch Support Representative Resume

  • Experience in administrative work in Marketing / business environment
  • Experience using SAP and Sales Force
  • Proficient multitasker with experience dispatching service requests
  • Experience in providing customer support
  • Preferably 1-4 Yrs Experienced Employees specializing in Order Management, Sales Support, Logistics or BPO Industry
  • Good Knowledge of accounts payable activities i.e. Invoice processing, payment disbursement, Travel Expenses settlement
  • Experience with non-profit fundraising
8

Responsibilities For Clinical Support Representative Resume

  • Experience using CCS/CMS, SONIC & Pilot Records (PR)
  • Demonstrates sufficient knowledge of all clients’ programs, services and incentives
  • Previous experience/knowledge in technical support
  • Validate receipt of Workers’ Compensation claims to the carrier
  • Demonstrated ability to interact successfully with branch, regional and corporate personnel
  • Provide excellent internal customer service and support
9

Responsibilities For Agency Support Representative Resume

  • Transportation bill checking and initiate payment processing; Validate and capture customer’s logistic special requirement in contract;
  • Proactively identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
  • Five or more years of experience in technical customer support, with two years as a senior team member
  • Monitor and complete all administrative paperwork for OJI’s, ensuring safety within the station is #1 priority
  • Related experience in a busy customer service or sales environment
10

Responsibilities For Claims Support Representative Resume

  • Maintain and develop good business relationships
  • In-depth technical knowledge or technical support experience is necessary
  • Customer service experience (Required)
  • HTML, Database/Internet Knowledge, Desktop Technical Support experience (Desirable)
  • Enthusiasm and strong work ethic are also required
  • Strong attention-to-detail and highly analytical
  • Experience in technical support, customer service, or software or mobile device support
  • Follow established processes for effective management of support incidents

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