Medical Receptionist Resume Sample
Eda Toy
73126 Lia Key,
Dallas,
TX
+1 (555) 519 0861
Work Experience
Lead Medical Receptionist
07/2015
-
PRESENT
Phoenix, AZ
- Informs provider’s assistant of no shows and cancellations
- Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel
- Establish and maintain accurate patient records and record filing system
- Receive/transfer patient records with required records release
- Types, files and distributes correspondence as directed
- Collect and process payments at time of service
- Be familiar with policies of various insurance companies
- Prepare miscellaneous reports as requested
Medical Receptionist
11/2010
-
02/2015
Boston, MA
- Assists with patient phone messages/tasks and documents in EMR Conducts callbacks per provider instruction in an efficient and timely manner, while maintaining proper telephone etiquette 15%
- Maintains CPR and other appropriate certifications 5%
- Maintainins knowledge of computer scheduling functions, using proper registration protocols, editing existing patient data, and utilizing proper visit types, maintaining knowledge of all providers schedules. 15%
- Maintain compliance with Attendance & Punctuality Policy and proper recording of hours worked 3%
- Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer
- Assist "back staff", as needed
- Schedules patient visits per established Standard Work. Confirms, cancels, and reschedules appointments and notifies clinical staff of appointment changes per Standard Work. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates throughout the day
Medical Assistant / Medical Receptionist
06/2008
-
09/2010
Phoenix, AZ
- Open/close office as required
- Receive, sort and send mail as needed
- Maintains physicians’ on-line schedule and makes changes as needed
- Demonstrate and exemplify behavior consistent with DaVita’s mission, vision, guiding principles and 7 core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun
- Coordinate the Provider’s post-visit care plan with the patient
- Collects and posts co-pay/payments to patient’s account according to standard work documentation
- Collaborates with other team members to ensure the patient’s wellbeing
- Uses, protects, and discloses DaVita Medical Group patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Using departmental guidelines on scheduling of patients, selects appropriate provider/office and schedule patient’s first appointment
Education
Indiana Wesleyan University - Kokomo Campus
2004 - 2008
School's Degree in Computer
Professional Skills
- Demonstrated analytical, prioritization and organizational skills required. Demonstrated flexibility and dedication to team environment required
- Good computer skills, spelling, filing, reception, and other general office skills
- Demonstrate excellent customer service skills, check patients in and out for appointments utilizing internal system
- Excellent organization, planning, and prioritization skills
- Demonstrate excellent customer service skills, check patients in and out
- Experience working in a Medical setting with administrative support skills
- Excellent problem solving skills and extremely detail oriented
How to write Medical Receptionist Resume
Medical Receptionist role is responsible for customer, computer, basic, medical, clinical, interpersonal, microsoft, health, communications, telephone.
To write great resume for medical receptionist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Medical Receptionist Resume
The section contact information is important in your medical receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Medical Receptionist Resume
The section work experience is an essential part of your medical receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous medical receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular medical receptionist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Medical Receptionist resume experience can include:
- Computer skills including facile use of Word, Excel, Power Point; internet and Fax/scanner machine use skills
- Excellent communication skills, oral, written, verbal; with patients, managers, other staff, other UNE departments
- Possesses strong written and verbal communication skills
- Excellent phone skills, includi
- Excellent organization, customer service, and communication skills
- Seeks experiences that reflect current practice in order to maintain skills and competence in role performance.
Education on a Medical Receptionist Resume
Make sure to make education a priority on your medical receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your medical receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Medical Receptionist Resume
When listing skills on your medical receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical medical receptionist skills:
- Strong customer service skills to enhance and maintain the patient experience
- Experience: Two years experience or 4 years comparable experience; customer service experience
- Possess good basic reading, writing and math skills
- Excellent communication skills, both in verbal and in writing
- Flexible, self-starter who has excellent multi-tasking skills
- Strong customer service skills
List of Typical Experience For a Medical Receptionist Resume
1
Experience For Lead Medical Receptionist Resume
- Demonstrates continuous problem solving skills when appropriate
- Computer experience and basic computer keyboarding skills required
- Demonstrated customer serivce, communication and interpersonal skills
- Two years experience of general office practice and PC skills
- Computing skills highly developed to perform the required jobs
- Receives and screens incoming phone calls using professional phone etiquette skills. Answers all inquiries in accordance with department and hospital policies
- Has previous experience in clerical positions, hospital experience, or has completed equivalent training program
- Work effectively with all individuals
2
Experience For Medical Assistant / Medical Receptionist Resume
- Communicate clearly and effectively with patients, staff, providers and management
- Effectively interact with public and coworkers
- Detailed oral and written communication skills
- Experience: 2-3 years previous years experience as a Medical Receptionist II in a Mercy Practice
- Exercises good judgment and communications, demonstrates an awareness of emergency situations
- Operates a multi-line switchboard to include opening and closing the switchboard according to established procedure
- PC/typing and telephone experience; pleasant, outgoing personality
3
Experience For Front Desk Medical Receptionist Resume
- Precert – coding/billing experience beneficial
- Some training or experience in use of computerized filing/database management systems
- Experience managing or leading fellow employees
- Experience to include general computer knowledge and general office procedures such as filing and record keeping helpful
- Experience working in a medical setting
- Customer service experience working as a receptionist in an ambulatory clinical setting
- Experience using computerized patient scheduling systems for information retrieval and data entry; knowledge of medical records management
- Operate office equipment including photocopiers, fax machines, and multi-line phone systems
- Operates the hospital switchboard during designated times
4
Experience For Medical Receptionist / Front Office Resume
- Previous scheduling experience in a large, multi-site medical office desired
- Medical office experience with insurance billing background
- Computer experience; MS Excel, Word, Outlook, basic troubleshooting
- Experience in a medical office setting REQUIRED
- Experience in Medical Billing, Medical Receptionist, and/or Medical Assistant
- More than one year of experience in medical office setting
5
Experience For Medical Receptionist / Medical Assistant Resume
- Strong knowledge of Insurance verification, payment, and billing processes
- Facilitate the request for prior authorization of inpatient and outpatient services, ensuring timely and accurate responses
- 1-3 Years' Experience in a healthcare setting
- First point of contact for new and established patients. Sets the tone for the overall patient experience
- At least two years' experience in a medical office
6
Experience For Medical Receptionist Lead Resume
- One year medical reception or patient care experience
- Previous Medical Office Experience is required
- Past collection and insurance experience is also desired
- Demonstrate organizational abilities
- Insurance verification & prior authorizations
- Previous experience within insurance verification and authorization required
- Operate office machines such as photocopiers, scanners, fax machines, and voicemail
- Operate all general business equipment and assist office with all clerical needs
- Front Desk experience
7
Experience For Lead, Radiology Medical Receptionist Resume
- Experience in a Receptionist
- Previous experience in a medical office
- Previous experience in a Clerical, Front Desk, and/or Receptionist role
- Experience as a Medical Secretary, Administrative Assistant or Medical Assistant
- Experience in a Secretarial of Receptionist role
- Customer service experience ideal
- Previous experience in a Front Desk, Receptionist, and/or Secretarial position
8
Experience For Medical Receptionist Float Resume
- Experience as a Medical Receptionist
- Administrative experience within a Hospital
- Consistent medical front desk experience
- Experience in a Receptionist and/or Secretarial role
- Medical receptionist or front desk experience
- Skill required to enter patient data into EHR and navigate computer applications i.e. Intranet, Outlook and the Lab and Radiology Information System
- Experience in a fast-paced, high volume call and data entry customer service environment
- Experience in the healthcare industry
- Experience within a medical office
9
Experience For Medical Receptionist / Referral Coordinator Resume
- Experience with Microsoft Office(Word and Excel)
- Medical or dental office experience
- Computer knowledgeable - experience with Eclipse or similar program is required
- 2+ years of experience in the medical field
- Skilled diplomacy in interpersonal interactions
10
Experience For Medical Receptionist / Phone Operator Resume
- Experience as a Medical Receptionist preferably in the practice field of Ophthalmology/Optometry
- 1-year related work experience
- Experience in a Front Desk, Receptionist, and/or Secretarial role
- Previous experience with Medical Insurance Verification
- Experience in a Front Desk and/or Reception role
- Medical Office experience with proficiency in MS Office Suite; Word, Outlook, Excel, etc
- Recognize and set priorities to accomplish established objectives
- Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required
List of Typical Skills For a Medical Receptionist Resume
1
Skills For Lead Medical Receptionist Resume
- Strong phone and computer skills with working knowledge of practice based medical office processes and procedures
- Good presentation and customer service skills
- Excellent in person and phone customer service skills
- Possess excellent oral, and interpersonal skills
- Possesses excellent interpersonal communication skills
2
Skills For Medical Assistant / Medical Receptionist Resume
- Is detail oriented, organized and has strong data-entry skills
- Excellent phone and written communications via email (data entry skills)
- Good computer skills & knowledge
- 1) Computer experience and ability to learn new computer skills as required
- Responsible for maintaining knowledge & problem solving skills for batching process and balancing out incomplete batches. 2%
- Possess professional writing skills and ability to correspond with professionals both verbally and in writing
3
Skills For Front Desk Medical Receptionist Resume
- Demonstrated ability to perform planning and scheduling of works to aid in the efficient and effective delivery of services
- Proficient to advanced PC skills, including MS Windows based applications, Word processing and spreadsheets
- Prior experience in an Administrative position in a Healthcare setting
- Communicate effectively and clearly in writing and orally
- Prior experience in a medical office setting REQUIRED
- Demonstrated experience in keyboard operation and word processing
- Medical Receptionist experience of at least 1 year, billing experience helpful
- Prior experience with Navinet or a similar system
- Strong attention to detail; ability to multi-task and prioritize responsibilities
4
Skills For Medical Receptionist / Front Office Resume
- At least two years of prior Front Desk Receptionist experience is required
- Prior medical receptionist experience
- Prior physician practice experience
- Proven experience as a medical secretary or similar administrative position
- 1-2 years of experience of experience in a medical facility
5
Skills For Medical Receptionist / Medical Assistant Resume
- Strong ability to organize and ability to prioritize and multi-task
- Prior experience in an office environment
- Demonstrated through at least one year’s experience in reception an absolute commitment to positive patient and employee relations
- Other skills & knowledge: Types 35-40 wpm
- Presents professional attitude, appearance and beyond stellar customer service skills and use of judgment
- Work collaboratively and effectively with patients, employees, and the public. Offers ideas and suggestions
- Works collaboratively and effectively communicates with the Manger
6
Skills For Medical Receptionist Lead Resume
- Heavy utilization of customer service skills and detailed system knowledge to support clinic operations via phone contact
- Great follow-up skills and attention to detail
- Effectively manages own work time. Assists others to support department tasks and projects.
- Effectively handles the more complex situations at the front desk. Knows when to solicit help from Office Coordinator or Manager
- Clerical skills and background is needed in order to perform essential functions of the job
- Has basic to intermediate computer skills
- Work collaboratively and effectively with patients, employees and the public
- Demonstrated experience in data entry and document control
- Commitment to self-improvement with the focus on qualifications/skills update and contemporary
7
Skills For Lead, Radiology Medical Receptionist Resume
- AND two years experience or 4 years comparable experience as a medical assistant
- Reviews and checks off with assigned employees orientation skills list and annual checklists. Works with assigned on discrepancies
- Skill in exercising initiative, judgment, problem-solving, decision making
- At least one year of experience answering phones and scheduling appointments in a medical setting
- Experienced in greeting patients and answering the telephone in a pleasant and helpful manner
8
Skills For Medical Receptionist Float Resume
- Experience working in a medical setting, specifically with internal medicine
- Previous experience collecting patient co-pays and entering patient demographics into EMR system
- Previous experience checking patients in for office visits and checking out after appointment to reschedule any follow up appointments
- Experience working on a medical front desk
- Experience working within a Healthcare facility
- ) experience working with a healthcare provider or medical/doctor's office
- Experience in medical assisting or administration
- Knowledge of medical terminology, regulations and medical office procedures; knowledge of medical coding is strongly desired
- Experience working within a Private Practice
9
Skills For Medical Receptionist / Referral Coordinator Resume
- Experience working within EPIC or a similar EMR system
- Experience in a medical setting
- Experience within a medical setting
- Demonstrates working knowledge of medical terminology, phone, computer, and other communication systems
- Demonstrated knowledge of medical and coding
- Experience working in a doctors or medical office
- Front office experience within a healthcare setting
10
Skills For Medical Receptionist / Phone Operator Resume
- Experience working in medical office
- Previous admitting or registration experience is helpful and desired
- Experience in medical assisting and administration
- Experience with the following office equipment: Copier, printer, fax machine
- Some ICD9 coding experience and knowledge
List of Typical Responsibilities For a Medical Receptionist Resume
1
Responsibilities For Lead Medical Receptionist Resume
- Good customer skills mandatory
- Demonstrated skill in maintaining confidentiality and patient privacy
- Works effectively with the registration/ER team
- Patient billing and collection experience required
- Some ICD9 coding experience and knowledge required
- Answer telephones within three rings, prioritize calls and coordinate service with the answering machine
- One year of experience in customer service or reception in a medical office setting
- Experience utilizing an electronic patient records software program
2
Responsibilities For Medical Assistant / Medical Receptionist Resume
- Demonstrate knowledge of HIPAA
- Demonstrate ability to use computer systems
- Demonstrate knowledge of medical terminology
- Experience in knowledge of patient payment collections is desired
- Medical Reception experience-highly desired
- Dental reception experience
- Have at least 1-2 years of experience in a healthcare related facility
- Excellent in a fast paced environment and very organized
3
Responsibilities For Front Desk Medical Receptionist Resume
- Experience as a Medical Receptionist in a healthcare facility
- Proven track record for dependability
- At least one year of Medical Receptionist experience
- Previous experience with insurance verification in required
- Experience with E-Clinical Works
- Experience with one or more EMRs
- Experience with basic financial transactions
4
Responsibilities For Medical Receptionist / Front Office Resume
- Medical Receptionist experience required
- Intermediate Microsoft Office Experience
- Excellent Verbal and Written Communication
- Valid Driver's licenses and reliable transportation
- Demonstrated customer service, communication,
- Receptionist experience required
- Dental or Medical Office experience required
- Medical manager experience highly desired
- Healthcare Experience
5
Responsibilities For Medical Receptionist / Medical Assistant Resume
- Experience in a medical office environment
- Call center experience required!
- Experience in EMR is required
- Experience with patient verification
- One to two (2) years of secretarial experience
- Experienced in use of multi-line phone systems
- Demonstrated knowledge of hardware (scanners, copiers, fax machines, laptop, printers, etc)
- Three to five years of secretarial experience in health-related field
- Medical reception experience
6
Responsibilities For Medical Receptionist Lead Resume
- Excellent telephone étiquette
- Excellent phone étiquette
- Experience as a Medical Receptionist
- Administrative experience within the healthcare field
- Previous experience with an electronic medical record (EMR or EHR) system required
- Medical Reception/ Patient Check in/ out experience
- 2 yrs experienced medical receptionist
- 2+ years experience as a Medical Receptionist/Medical Assistant
- Preparing patient bills, scheduling patient appointments, ad collecting and posting payments
7
Responsibilities For Lead, Radiology Medical Receptionist Resume
- Answering multi-line phone calls, greeting guests, taking messages, and checking in patients
- Assisting in scanning and e-mailing Substance Testing data to the appropriate individuals
- Welcoming patients and answering phone lines in a friendly and professional manner while always providing superior customer service
- Accepting mail and preparing outgoing mail
- Working small balance and self pay WQ's and sending collection letters. Working claims WQ's
- Utilizing the computer systems for booking appointments and making notes on patients
8
Responsibilities For Medical Receptionist Float Resume
- Establishing, maintaining, and making available a medical chart for all individuals who are seen in the Dispensary for medical business
- Working alongside 2 additional Medical Receptionists; checking in/out patients, scheduling appointments
- Being the face of the business the Medical Receptionist handles inbound and outbound calls as well as greeting patients
- Answering or directing walk-in and phone inquiries to the appropriate area for response
- Ordering and maintaining office
- Scheduling appointments, sending reminders, and ensure accurate information in database
- Greeting customers and making them feel welcome
- Maintaining a logbook of all patients entering the Dispensary for medical reasons
- Removing files of terminated employees and placing in proper storage area
9
Responsibilities For Medical Receptionist / Referral Coordinator Resume
- Greeting patients, registering new patients
- Greeting and scheduling patients
- Tracking patients in the reception area
- Scanning of patient insurance cards
- Entering new patient information into computer
10
Responsibilities For Medical Receptionist / Phone Operator Resume
- Scheduling of surgical procedures
- Maintaining accurate, updated patient information in the electronic medical record system
- Organizing confidential patient information
- Typing various forms of correspondence
- Greeting visitors at the In Town Clinic and JDFPG Clinic facility
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