Manager, Vendor Manager Resume Sample

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Casey Daugherty
3585 Torp Inlet,  Philadelphia, PA
+1 (555) 244 5018

Work Experience

Vendor Performance Manager
03/2017 - PRESENT
Dallas, TX
  • Provides input to manager in setting production goals. Maintains consistency between sales personnel and department goals. Determines and manages industry and geographic territories of sales personnel
  • TRU, Studio and Core
  • TRU, Electronics & Entertainment, Seasonal and Learning
  • Experience working in vendor operations and/or high-touch account management
  • Previous Technology and/or Vendor Risk experience - ideally within a banking / consulting environment with an understanding of Cloud Computing, and regulatory standards such as CPS 231
  • Strong organisation and communication skills - both written and verbal and the ability to influence and encourage positive risk culture
  • Technical & analytical skills in terms of delivery and quality assurance
Vendor Marketing Manager
12/2013 - 10/2016
Philadelphia, PA
  • On-board Vendors to Partner Services platform and educate them on how to use internal zulily dashboard and how to update and track PO’s
  • Work closely with the CRES stakeholders, SVM, Legal and other relevant parties to ensure that all T’s and C’s/templates and final negotiation positions are aligned with lessons learned and best practices so as to enable ease of implementation during the operational run of the agreement
  • A solid background in managed services procurement and governance
  • Knowledge and understanding of the CRES function and services
  • Experience operating optimizing spend within a managed services/outsourcing/shared services environment
  • Excellent logic skills and problem solving capabilities to analyse downstream impact
  • Manage efforts when there are multiple divergent constituents/interests involved
Manager, Vendor Compliance
08/2009 - 07/2013
Detroit, MI
  • Conscientious and detail orientated, able to recognise compliance / non-compliance in a complex environment and act on findings
  • Excellent communicator who can write and speak clearly, concisely, and convincingly
  • Creates and executes strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements
  • Helps coordinate capacity planning to facilitate continuity of business
  • Leads or coordinates or assists in the effort to receive P2P Processing activities from regions, ensuring
  • Seamless transition from country to the P2P Utility, as indicated by the KPIs
  • Consistent levels of service for those countries already migrated to the P2P Utility
  • Consult with lines of business on business continuity processes and capabilities in order to properly assess a vendor’s recovery strategies in order to determine a vendor risk assessment. Properly identify vendor risks and provide a risk summary rating. Provide proper context to the business on requirements to resolve vendor risks
  • Help demonstrate Facebook’s commitment to security to external stakeholders by responding to external parties seeking information about the security posture of Facebook's business-to-business products and services


Washington Adventist University
2003 - 2008
Bachelor's Degree in Business

Professional Skills

  • Detail oriented, project management, strong relationship skills, strong communication skills both verbal and written
  • Excellent verbal and written communication skills and ability to develop reports and effectively communicate findings to a diverse audience
  • Demonstrate the ability and have prior experience of developing campaign plans to achieve business outcomes and then executing against the plan
  • Strong dispute resolution skills with passion for getting into the details
  • Demonstrated experience effectively managing relationships with internal and external partners
  • Strong organizational skills and ability to manage multiple projects and functions
  • Strong analytical, business management and organizational skills

How to write Manager, Vendor Manager Resume

Manager, Vendor Manager role is responsible for analytical, advanced, benefits, retail, finance, training, procurement, security, payroll, wireless.
To write great resume for manager, vendor manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Vendor Manager Resume

The section contact information is important in your manager, vendor manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Vendor Manager Resume

The section work experience is an essential part of your manager, vendor manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, vendor manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, vendor manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager, Vendor Manager resume experience can include:

  • Advanced organizational and time management skills; effectively balance multiple priorities and meet deadlines
  • Proven track record of working effectively in a virtual/remote environment
  • Strong program and project management skills required
  • Excellent written and verbal communication skills, with the ability to train and present to small and large audiences
  • Proven experience working on Information Security teams or conducting Information Security consulting engagements
  • Demonstrated experience producing accurate and detailed work on multiple projects under time pressure

Education on a Manager, Vendor Manager Resume

Make sure to make education a priority on your manager, vendor manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, vendor manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Vendor Manager Resume

When listing skills on your manager, vendor manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, vendor manager skills:

  • Demonstrated experience researching information, problem solving, and making solid business decisions
  • Advanced verbal and oral communication skills; experience building and delivering presentations and working with all levels of leadership on complex issues
  • Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
  • Demonstrated experience reporting, analyzing, interpreting, and critical thinking
  • Demonstrated experience working in a fast paced and changing environment
  • Proven experience building new business relationships

List of Typical Experience For a Manager, Vendor Manager Resume


Experience For Vendor Performance Manager Resume

  • Communicate direction of SiriusXM’s Listener Care organization and facilitate adherence to policies and procedures that support the overall department objectives
  • Manage the Vendor’s local operational performance - monitor performance against Service Level Agreements and work with the vendor to address any local performance issues
  • Effectively manage vendor contract requirements
  • Experience in negotiating, developing and managing BPO contracts ideally on an international basis
  • Good understanding of the retail environment

Experience For Vendor Marketing Manager Resume

  • 75- 80% travel domestic/international (Valid Passport Required)
  • Collecting and performing due diligence reviews on appraiser and title & settlement companies to ensure compliance with corporate and regulatory requirements
  • Working with internal stakeholders to ensure control groups reviews are completed for onboarding of third parties
  • Partnering with IT and Accounts Payable teams to add approved third-party relationships to AP invoicing process
  • Producing and delivering reports to senior management to track productivity, quality and efficiency of third-party outsourced relationship
  • Reporting on Key Performance Indicators and metrics to ensure third-party is achieving key business objectives
  • Producing and delivering performance scorecards for outsourced processes

Experience For Senior Manager, Vendor Marketing Partnerships Resume

  • Performing third-party audits of outsourced processes to ensure regulatory and business requirements are being met
  • Ensuring third-party is providing best in class customer service to Morgan Stanley clients and customers
  • Ensuring SLAs are consistently met or exceeded in accordance with outsourced contractual requirements
  • Managing the Corrective Action Process to ensure remediated actions are appropriately tracked and completed
  • Reporting to Vendor Manager
  • Planning reviews to meet the annual cycle of assessments required by the bank
  • Is the go-to-person for assigned segments to provide advice and support as required in relation to CDF’s strike zone, specific policies, procedures and documentation along with general EOR matters
  • Providing ad hoc reporting and performance metrics to stakeholders including the Home Loans originations team

Experience For Manager, Vendor Compliance Resume

  • Manage vendor staffing, forecasting and volume allocations to maximize call handling and efficiencies
  • Develop strategies and programs aimed at reducing supplier expense and creating a ‘Savings Centric’ culture throughout the organization
  • Ensure contractual SLA’s, OLA’s and metrics are modernised to reflect the changing business requirements of today and tomorrow
  • Govern and manage supplier relationships and their performance execution according to contractual obligations
  • Reports to the VP Marketing
  • Perform audits to ensure our third-party support vendor (Infosys), bankruptcy vendor, and dispute agency are adhering to policies and processes

Experience For Manager Vendor & Contract Management Resume

  • Embraces GE Capital’s Enterprise Risk Management and Compliance framework in line with GE policies and guidelines
  • Accountable for business/performance results. Conduct regular due diligence meetings and/or business reviews
  • Build and maintain relationships with vendors to align and manage expectations of service delivery/reliability. Lead and serve as communications point and escalation path to resolve vendor delivery/reliability issues. Coordinate activities/communications between internal teams and vendors
  • Manage the overall Concur program, including oversight and support of the Shared Services Center (Dow Jones) which processes Concur submissions
  • Make the EMR 3rd party recovery team & ePTI an integrated part of LOC’s & CENEMR team
  • Review, assess and report on Concur results and exceptions, including employee/manager follow-ups and preparation of dashboards, KPI’s and other analyses regarding spend for executive management
  • Similarly oversee and manage the Company’s Corporate Procurement Card programs, and in particular disbursements for recruiting, training and special events
  • Monitor and assess compliance regarding proper coding of payroll and other costs to appropriate legal entities

Experience For Vendor Security Program Manager Resume

  • Generally oversee the Company’s programs and relationship with AMEX
  • Prepare and present budgets and outlook reports for all the above areas
  • Oversee the company’s vendor due diligence program via Hiperos and liaise with Dow Jones’ Risk and Compliance Team
  • Manage projects and/or contribute technical expertise to project teams on a periodic basis
  • Works with leadership to help determine areas of improvement on service reliability, cost savings and quality improvement. Monitors and Communicates vendor financial and operational impacts to the T-Mobile Technology teams
  • Co-develop and maintain a Tower Strategy and Strategic Vendor plan for a specified IT Tower

Experience For Vendor Review Manager Resume

  • Assess the appropriateness of new IT developments, applications and processes into AH and advise IT colleagues and the business on potential improvement opportunities regarding the vendor base
  • Ensure alignment with Group Vendor Management
  • For your specified Strategic Partner/ s establish the new performance standard – a step change in performance to a ‘next in class’ level across all performance parameters: service, quality, cost, speed, agility and security
  • Establish Partnership status with Strategic Vendors and adopt key partnership principles
  • Champion the Partner within AHIT and across Ahold Delhaize
  • Manage the Contract Change process together with suppliers and AH Legal

Experience For Vendor & Contract Governance Manager Corporate Real Estate Services Resume

  • Establish annual performance targets and SIP’s together with Partners and manage
  • Create a balanced supplier ecosystem, leveraging Ahold Delhaize’s scale,to address productivity and industrialization whilst also ensuring ideation and innovation
  • Cultivate a cross partner collaborative and agile environment
  • Champion for adoption of better practice across the AHIT organization and coach / assist colleagues in the team and department
  • Ensuring outsourced originations processes being performed by third-party are in compliance and accordance to state and federal laws (TRID, RESPA, TILA, ECOA, etc.)
  • Identify areas of opportunity to improve agent and campaign performance by utilizing quality tools and remote monitoring
  • Weekly performance review meetings held conducted by vendor manager with representatives from AFG’s training, QA, and strategy teams participating

Experience For Manager, Inbound Vendor Resume

  • Provide strategy support in the planning, coordination, execution and tracking activities associated with vendor performance
  • Analyze reporting across vendors down to the agent level and make suggestions for improvement
  • Develop vendor performance management tools and vendor training protocol
  • Collaborate with Business and Technology stakeholders to support Vendor Management office and third party support services
  • Support Service Catalog and document third party services portfolio
  • Document an track SLAs and SLOs for third party services
  • Prepare Monthly Enterprise Vendor Management Service reporting (leveraging ServiceNow) - focusing on service levels, risks, issues, proactively identified opportunities and ideas for improvements
  • Manage service delivery meetings to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution and risk, and inform internal business partners, vendors and management of activities and progress through regular written and verbal communication
  • Participate in cross-functional teams to review projects, processes and roll outs and communicate effectively to vendor

Experience For Helpdesk & Vendor Maintenance Manager Resume

  • Operations touch base calls (scheduled) occur on a daily basis to review prior day’s performance and current day’s plan
  • Facilitate vendor on-boarding for Corporate and Branch business units
  • Track and reports all incoming requests for vendor related assistance
  • Assist with the development and communication of standards, processes, and procedures
  • Monitor vendor risk remediation and escalation efforts
  • Compile and maintains vendor documentation in both physical and electronic formats

List of Typical Skills For a Manager, Vendor Manager Resume


Skills For Vendor Performance Manager Resume

  • Proven experience in working with large scale technology systems
  • Very advanced Excel skills
  • Deep experience in Information Security vendor management with strong preference given to individuals who have built and run similar programs
  • Develop integrated marketing strategies and tactics for our vendors that offer strong ROI; work in conjunction with Customer Marketing and Merchandising teams
  • Drive and achieve revenue goals by planning marketing strategies and tactics as well as follow-up analysis to measure effectiveness
  • Strong background in consumer customer service, measurements and reporting, quality processes, inbound sales, retention and contract administration
  • Experience working with vendors or outside suppliers
  • Strong knowledge and understanding of customer service and intrapersonal best practices

Skills For Vendor Marketing Manager Resume

  • Business development and negotiation experience, ideally in ecommerce
  • A strong desire to make partners successful and identify a win-win
  • Experience in project management, operations or vendor management
  • Experience in IT or Finance operations and service delivery
  • Strong knowledge of computer software programs such as MS Office and Microsoft SharePoint
  • Experience in business decision support, conducting business case analytics
  • Relevant experience in data analysis, report building and documentation, or similar work

Skills For Senior Manager, Vendor Marketing Partnerships Resume

  • Proven ability to collaborate with cross-functional teams and external vendors at all levels of management
  • Creating and analyzing automated campaign performance reports
  • Working knowledge and understanding of Risk Management, Governance and Vendor Management processes, techniques and systems
  • Working knowledge and understanding of current business acumen
  • Lead the development, writing, planning and execution of vendor marketing plans with input from Vendor Business Managers and Vendor Champions
  • Maintain and track vendor funding for infrastructure, cooperative marketing and Marketing Development Funds (MDF)

Skills For Manager, Vendor Compliance Resume

  • Develop cross channel marketing plans to increase sales with both new and current customers. Build and communicate these plans with internal teams and external partners to ensure branding recognition and market share growth
  • Responsible for selling vendor marketing plans in conjunction with Vendor Business Manager
  • In Equipment Leasing and Financing
  • Serve as the internal marketing expert for assigned vendor(s)

Skills For Manager Vendor & Contract Management Resume

  • Lead marketing communications and act as main point of contact for assigned vendor partner(s) both inside and outside our company
  • Partner with internal departments to implement vendor marketing objectives and target markets for products
  • Travel to Bi-annual or quarterly sales meetings at assigned vendor(s) home office(s), manage vendor relationship at Athlete photo shoots and possible event sponsorships
  • Responsible for timely submission, follow-up and collection of vendor marketing funds to ensure profitability
  • Responsible for vendor marketing budget and company metrics
  • Responsible for timely Proof of Performance (POP) and Return on Investment (ROI) reporting

Skills For Vendor Security Program Manager Resume

  • Plan and execute on specific business unit marketing activities (i.e. year-long promotions, monthly newsletter, trade shows and events, etc.)
  • Ownership of communication of vendor marketing strategy with internal and external constituents
  • Daily contact with vendor representatives, sales reps, accounting and ScanSource management
  • Responsible for timely submission, follow-up and collection of vendor marketing funds to ensure profitability
  • Responsible for vendor marketing budget and company metrics
  • Responsible for timely Proof of Performance (POP) and Return on Investment (ROI) reporting

Skills For Vendor Review Manager Resume

  • Daily contact with vendor representatives, sales reps, accounting and ScanSource management
  • Communicate with the sales team regarding technology updates, promotions, new products, webex sessions etc
  • Work with vendors to provide volume forecasts and capacity planning designs
  • Work with business leaders and vendors to reconcile volume forecasts and capacity planning
  • Provides daily and monthly reporting on vendor activities
  • Expert user of Microsoft Word and Excel (VLookup, formulas, conditional formatting, pivot tables, macros, etc…) and BI tool
  • Perform in a fast paced and changing environment
  • Responsible for coordinating all aspects of the relationship with vendors within the origination channel

Skills For Vendor & Contract Governance Manager Corporate Real Estate Services Resume

  • Technical knowledge of Concur and Hiperos
  • Work independently under specified objectives, and meet deadlines
  • Maintain positive professional business relationships
  • Willingness to perform detailed tasks
  • Drive vendor specific campaigns to drive profitable growth
  • Maintain vendor strategy, competitive knowledge and relationship
  • Direct supervision given from Director of Vendor Business or VP of Vendor Business and Operations

Skills For Manager, Inbound Vendor Resume

  • Maintain vendor strategy, competitive knowledge and relationship
  • Direct supervision given from Director of Vendor Business or VP of Vendor Business and Operations
  • Increase product awareness amongst the sales team and Arrow
  • Ensure staff have the necessary tools to successfully sell and support the product range
  • Understand and report on competitive vendors and distributors

Skills For Helpdesk & Vendor Maintenance Manager Resume

  • Internally manage creation and execution of vendor campaigns across multiple departments. Includes efficient and effective communication with the following teams (but not limited to): creative, customer marketing, merchandising and engineering
  • Manage vendor link program and optimize daily revenue; includes monitoring and troubleshooting daily data feeds. Increase vendor link revenue through additional linked vendors and optimization of this channel
  • Understand online dealer agreements and maintain compliance within our marketing programs
  • Develop and maintain mechanisms to report marketing results, data and current trends
  • Individual objectives linked to achievement of sales and operational goals
  • Fits well into culture values
  • 8 hour days with some flexibility 8-5, 9-6, 7-4, etc
  • Make things happen in a fast-paced, dynamic environment

List of Typical Responsibilities For a Manager, Vendor Manager Resume


Responsibilities For Vendor Performance Manager Resume

  • Intermediate analytical and problem-solving skills, with the ability to think creatively and develop new solutions
  • Build and maintain strong relationships with our existing vendors and develop new vendor relationships
  • Leverage your marketing expertise to consult, ideate and direct vendors to market their brands via our channels and offerings
  • Coordinate program requirements with Fairway Information Security, Finance, Legal and Compliance teams
  • Assist in the coordination of reviews for all new or changed agreements
  • Manage vendor responses between the vendors and business units as well as follow-ups from the business units to the vendors

Responsibilities For Vendor Marketing Manager Resume

  • Generate reports to diagnose vendor performance levels and takes action
  • Work with all levels of management at vendor locations to improve results
  • Monitor vendor performance (per contract KPIs or otherwise) to ensure goals are met on an ongoing basis, and to maximize best practices and operational efficiencies
  • Identify potential problems and provide alternative solutions to mitigate risk and maintain or improve performance
  • Create, execute and manage action plans to improve Vendor's performance
  • Audit and reconcile reports and invoices for accuracy
  • Work closely with Workforce Management at vendor locations
  • Facilitate focus groups to identify improvement opportunities, reasons for performance trends and agent needs

Responsibilities For Senior Manager, Vendor Marketing Partnerships Resume

  • Conduct quarterly audits at each vendor location to ensure compliance to Trilegiant standards (Technical/Systems, Security, Productivity, Quality, etc.)
  • Weekly QA meetings (call monitoring and sales verification) for each vendor held with 3rd party QA vendor and AFG’s compliance team participating. Review results at the site, team, and agent level
  • Bi-weekly calibration calls with 3rd party QA
  • Identify, assemble and provide leadership and direction to cross-divisional teams to ensure successful implementation
  • Develop and administer systems and procedures that allow station management to successfully manage vendor performance and compliance
  • Facilitate supplier touch point calls to address corrective actions

Responsibilities For Manager, Vendor Compliance Resume

  • Develop and implement procedures designed to reduce cost or improve service provided by service providers
  • Work closely with procurement to identify cost savings opportunities
  • Audit and evaluate Vendor invoices for accuracy
  • Review and evaluate service performance to identify opportunities and process change actions for improvements
  • Ideate and develop great internal marketing vehicles, leverage existing internal channels and seek out new opportunities to provide unique and compelling paid marketing opportunities to our vendors

Responsibilities For Manager Vendor & Contract Management Resume

  • Leverage your marketing and media knowledge to demonstrate, pitch and present our audience size, consumer demos, reach and capability of our marketing channels to vendors for their paid advertising
  • Leverage your marketing expertise to aid vendors in creative direction development for ads, videos and other media with CTAs to support their products in our channels
  • Increase overall vendor contributions through development of innovative and unique ideas, demonstrated audience opportunities in our channels, solid working relationships and demonstrated audience delivery metrics
  • Foster relationships with cross-functional partners and internal stakeholders, building strong and productive partnerships
  • Experience in vendor / account management
  • Experience with the wireless industry
  • Manage team on reporting audience delivery of paid activities for vendors post event(s)
  • Consistently forecast and deliver on company financial plan commitments on a monthly, quarterly and fiscal year basis

Responsibilities For Vendor Security Program Manager Resume

  • Develop and implement strategic action plans to accelerate the achievement of long and short-term strategic business objectives resulting in greater revenue for the department
  • Build productive working relationships with marketing and creative counterparts, particularly as it relates to the planning, scheduling, creative development of and execution of vendor marketing plans
  • Establish and foster productive working relationships with all internal support functions, particularly Merchandising, Inventory Management, E-commerce and Finance
  • Measure and report on various KPIs and the overall health of the department and implementation of vendor marketing plans
  • Monitor budgets for Cooperative Marketing department
  • Regular reporting to leadership and other stakeholders

Responsibilities For Vendor Review Manager Resume

  • Manage a team of Managers and Specialists in support of the overall department goals
  • Assess operational impacts of upcoming changes to policy, procedure, process, services, including creating operational business requirements and participating in business acceptance testing for projects/initiatives, i.e. UAT and/or validation testing
  • Respond to escalations and questions from vendors, supporting and responding as necessary
  • Execute and/or monitor assigned processes and procedures which include tracking, reporting, documenting and communicating the performance of day-to-day operational processes
  • Identify process improvements and re-engineering opportunities, and collaborate with systems, analytics and agency relations to develop solutions
  • Support compliance and risk testing for our compliance manager

Responsibilities For Vendor & Contract Governance Manager Corporate Real Estate Services Resume

  • Inventory, track and manage Humana’s Service Management processes and standards with the vendor
  • Enlist stakeholders’ help to support and champion best practices
  • Telecommunications/Wireless Industry – experience in the areas of Engineering, Finance or Carrier Management desired or equivalent combination of education and experience. Transport/Network knowledge recommended
  • Proven analytical skill and ability is essential. Experience with data analytics tools (excel, SQL, Tableau)
  • Prior marketing or sales experience
  • Effectively manage a third-party outsourced relationship
  • Computer Skills (MS Office)
  • Capable of communicating a vision and managing direct reports to achieve goals with efficiency and effectiveness

Responsibilities For Manager, Inbound Vendor Resume

  • Proven track record of successfully managing third-party outsourced relationships
  • Proficiency with Microsoft Office, including experience with Microsoft Access
  • Experience managing budgets
  • Experience managing others
  • Experience
  • Six sigma Green/Black belt experience (Not required but desired)
  • Self-motivated with ability to prioritize and execute
  • A firm understanding of industry standard regulatory requirements

Responsibilities For Helpdesk & Vendor Maintenance Manager Resume

  • Analyze complex issues and ensuring deliverables are met
  • Key traits of vendor Managers are: positive attitude, Relationship focused – internal and external relationships, ability to manage conflict, strong business principles/ethics/integrity
  • Enterprise Core Competencies: Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership
  • In third-party vendor/relationship management experience
  • Experience in Retail Supply Chain, Vendor Compliance/Relations with a background in Analytics
  • Large-scale call center experience

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