Manager, Operations Support Resume Sample
Heather Cartwright
619 Klein Shoal,
Phoenix,
AZ
+1 (555) 236 1269
Work Experience
Manager, Operations Support
05/2016
-
PRESENT
Los Angeles, CA
- Responsible for recommendation of improvements and enhancements within area of responsibility. This is to include completing process mapping, workflow analyses, and process re-engineering
- Provide input to assigned Project Manager development plans, recommending training and enabling learning for new or changed group members
- Assess the Project Manager group workload, manage priorities, and coach team members on project deliverables and work with business to resolve issues on project deliverables
- Coordinate activities of the Project Manager assigned to projects within the program
- Backup the Delivery Manager, as required, at the workgroup and steering committee level
- Coordinate and produce reports, minutes, actions, change notices and other information for Workgroup and Steering committee meeting
- Work with Project Sponsor to establish the scope of the project and then managing to the established scope and budget. Ensure Project Change Notifications are raised where necessary and approved. If the scope changes identify impacts to the Sponsor and/or Steering Committee
- Provide ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Operations Sponsor, the SVP and the EVP, as required
- Proactively monitor department workflow
Finance Manager, Operations Support
07/2010
-
12/2015
Phoenix, AZ
- Establish and maintain department productivity performance standards and effective measurement tools
- Manage resources to efficiently meet business needs
- Contribute to FTS book of business planning and prioritization
- Very knowledgeable of bank operations systems and procedures
- Outline quarterly campus spending budgets for basic operation needs and discretionary funds for students and staff
- Work with specific campuses providing guidance for campus spending and account setup where needed
- Point of contact for tracking and expensing campus funds appropriately
- Work with Corporate departments such as Facilities and Finance to meet quarterly budgets
Manager FTS PMO Systems & Operations Support
11/2004
-
06/2010
New York, NY
- Provide general training and ongoing support to Concur and invoice processing
- Provide overview of current staff, openings, and pending reqs in a regional and campus view
- Ongoing communication with HR recruiters to determine any gaps in hiring process
- Work with RVPs to determine next steps or modifications on staffing numbers
- Assist regional leadership with current distribution lists and contact information, to include headcount sheets and organizational charts
- Provide general guidance and ongoing support to the Campus Directors
- Weekly communication tips to ensure all administrative functions operate with University’s established policies and procedures
Education
Herzing University - Orlando Campus
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Strong project management skills, with flexibility regarding tasks undertaken and the ability to prioritise a number of conflicting demands to meet deadlines
- Strong interpersonal skills and the ability to effectively communicate across with a wide range of partners including executive level management
- Responsible for ensuring the Reaccreditation teams have the appropriate training, skills and experience to perform the function
- Possess strong leadership, coaching and interpersonal skills as well as the ability to think independently and take initiative to proactively solve problems
- Relationship-building and client management skills: communicates openly and effectively, plans, and collaborates with external partners to drive success
- Influencing skills; can impact & challenge senior level discussions
- Ensure area is adequately staffed and managed; personnel have appropriate training and skills resulting in successful behaviors
How to write Manager, Operations Support Resume
Manager, Operations Support role is responsible for training, travel, insurance, research, payroll, trading, procurement, finance, excel, sap.
To write great resume for manager, operations support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Operations Support Resume
The section contact information is important in your manager, operations support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Operations Support Resume
The section work experience is an essential part of your manager, operations support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, operations support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, operations support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Operations Support resume experience can include:
- Experience with demonstrated successful service operations leadership, preferably in the wind or power industry
- Manage experienced professional individual contributors who have a significant breadth of operational and technical knowledge and experience
- Manage and ensure a strong working relationship and assist in other responsibilities as requested by the Regional Operations leadership
- Demonstrated ability to professionally develop and positively coach team members while communicating the company’s mission and overall direction
- Manage and maintain effective hiring process
- Five (5)years of experience in the cement industry and at least two working in a cement plant
Education on a Manager, Operations Support Resume
Make sure to make education a priority on your manager, operations support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, operations support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Operations Support Resume
When listing skills on your manager, operations support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, operations support skills:
- Excellent skills in written and oral communication, organization/prioritization, decision-making, problem analysis and resolution, team building and leadership
- Exceptional people leadership and engagement skills and demonstrated ability to inspire and motive large teams of 60+
- Strong record of driving projects to improve operations and support-related processes and the right technical support experience
- Assessed need for cross-training on skills sets team
- Experience or combination education and experience in operations and partner management leadership required
- Solid people management experience of 8+ years with 3+years as a senior manager with a track record of success
List of Typical Experience For a Manager, Operations Support Resume
1
Experience For Finance Manager, Operations Support Resume
- Experience working with trading platforms, ideally Cash equities. Knowledge of FIX would be highly regarded
- Responsible to consolidate a production and cost forecast
- Administers teams according with company guidelines in areas such as personal growth, personal time off, work performance, etc
- Identifies, analyzes, and monitors issues that affect profitability, growth, and productivity using metrics and analytic measurements
- Maintain and communicate knowledge of industry trends and technology. Develop and maintain a professional relationship with vendors supporting assigned systems
- Coordinates regional activities, meetings, and campus recognition initiatives
- Maintain statistics, records and reports that help establish quality control standards at an acceptable rate
- To lead and direct your team to achieve/exceed KPI’s and SL’s
- Leads the Quality Assurance and Internal Control strategy for the sales components of the Travel Operation’s organization
2
Experience For Manager, Client Operations Support Resume
- Management of segment sales, pipeline and opportunity funnel
- Develop relationships with key stakeholders both within Segment (TAS and firm-wide) and the TAS Markets team
- Analytical, eye for detail.#LI-P
- Opportunity to work closely with other functional units in the AML Operations to understand the Key Performance Indicators used to measure and identify potential concerns
- Knowledge of shell scripting, SQL scripting, and Powershell scripting is an advantage
3
Experience For Manager FTS PMO Systems & Operations Support Resume
- Train direct reports on all facets of the job, tracks training advancement and reports progress and challenges to senior management; ensures team members understand where they are in their development as Ops Support engineer
- Ensures all team members have a clear understanding of priorities and deliverables; Shares business unit goals, objectives as they relate to the teams’ work
- Be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
- Lead, coach, mentor and motivate direct and indirect reports in FTS PMO
- Provide developmental opportunities for future growth
- Plan and prepare annual PMP/performance development process and monitor progress
4
Experience For Manager Operations Support Booking Experience Resume
- Continually review both demand and supply for team skills to allow for evaluation and justification of staffing needs/requirements to ensure efficient processes and appropriate allocation of resources
- Build a broad base of business and technical functional knowledge throughout the group
- Ensure staff continuously improve domain knowledge
- Address performance issues as necessary
- Perform special projects as assigned in the general areas of problem identification and resolution, performance and productivity improvement as well as quality enhancements
- Prepare detailed procedural manuals for area of responsibility
5
Experience For Assistant Finance Manager, Operations Support Resume
- Act as the technical resource for assigned systems, preparing DPSR’s, preliminary project plans; project workbooks, etc. for necessary actions involving IS and/or IT for enhancements, upgrades or implementation
- Responsible to coordinate and manage the annual budgeting process for cement operations (Guidelines, revisions, fine tuning, consolidation, uploading, follow up)
- Responsible to coordinate the annual capital expenditure budget for cement operations (send out templates, consolidation, five years plans, upload, project documentation, reports)
- Responsible to keep cement operations databases reliable (GrafOper, DIAOPER, Gainsharing and SAP)
- Responsible to prepare the monthly presentation for the Cement Operations EVP
6
Experience For Manager, Sales Operations & Support Resume
- Prepare special presentations and project coordination as needed
- Responsible to keep information administrators from cement plants aligned and updated on Sarbanes Oxley procedures
- Coordination of Plant Assessment Audits, semiannual inventory adjustments, US Geological Surveys, and PCA labor / energy surveys among others
- Cement Operations Representative for Procurement Commodity Groups
- Adhere to all CEMEX, OSHA and MSHA rules and regulations at all times and wear proper safety equipment while on plant grounds
- Oversees management of operations support functions for all 340B Holdings clients and pharmacies
- Organizes and manages operational support to clients and pharmacies by directing and coordinating essential activities consistent with established objectives, goals, strategies and procedures
- Responsible for maintenance of business work procedures and processes associated with eligibility, provider panels, system compliance, POS interface, billing, third party 340B claims recovery and vendor management
7
Experience For Sales Operations Manager to Support the Pwsn Center of Excellence Resume
- Finds new ways to reduce costs, improve efficiency, mitigate loss, and increase the revenue
- Proposes and manages assigned budgets and long term goals in order to support corporate goals and objectives and strategies
- Partners with other 340B Holdings business units and Enterprise business units to support resolution of customer issues and inquiries related to solutions that meet the mutual needs of 340B Holdings, our customers, vendors, and our pharmacy partners
- Responsible for guiding members of the operations support team to build long-term and tactical relationships with Sales, Account Management, Client Services and Enterprise to deliver service excellence to the company and customers
- Leads and promotes continuous improvement by developing and documenting business processes, assigning roles and responsibilities, and measuring results
- Develops metrics for measuring performance of the operations support teams
- Manages performance of the team and develops and executes strategies to improve performance
- Identifies and leads the improvement opportunities for assigned work group(s) and business processes
8
Experience For Support Delivery Manager, Operations Resume
- Provides recommendations for the acquisition/development or enhancement of tools and applications necessary to support the business in an efficient and quality manner
- As member of Operations leadership, utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve the Operations department objectives, in support of Enterprise goals
- Experience performing complex tasks with minimal supervision and utilizing discretion to deviate from established procedures and guidelines
- Experience applying advanced functional knowledge to lead subordinate employees in producing work deliverables in support of departmental initiatives
- Advanced UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology
- Manages and maintains commitment to operational goals in the face of obstacles and collaborates with internal customers
- Cultivates positive relationships with 340B Holdings customers through direct interaction and by achieving positive customer satisfaction results and meeting client contractual requirements
- Promptly responds to service failures, resolves issues, and escalates concerns as appropriate
9
Experience For Mortgage Operations Support Group Manager Resume
- Manages team of supervisors within own business area, providing overall leadership to everyone on supervisors' teams; works with other managers to get things rolled out between teams (e.g., new system enhancements and system deployments)
- Manages and trains team to deliver cross-functional supports and capabilities to the team as assigned
- Triage and change out talent on assigned support as needed
- Works collaboratively with operation needs and client as needed to understand the outcome needed
- Works with implementation lead on all new business to ensure the right talent is assigned to the client
10
Experience For Senior Operations Manager, AWS Support Resume
- Maintains knowledge of client and contract requirements
- Acts as liaison to corporate operations to work towards solutions of issues
- Provides weekly status report to management on key projects
- Provide support and guidance to team members on complex queries
- Maintain oversight of key functions to ensure SLAs are met
List of Typical Skills For a Manager, Operations Support Resume
1
Skills For Finance Manager, Operations Support Resume
- Good understanding of networking - TCP/IP/ routing/switching/security
- Strong analytical Document complex processes using Visio and Powerpoint
- Experience in providing customer/client service
- Demonstrates tenacity and willingness to go the distance to get something done
- Monitor the effectiveness of risks and controls, implementing changes as required
- Management experience applying extended expertise of principles, theories and concepts
2
Skills For Manager, Client Operations Support Resume
- Experience with searching for information in databases and/or web based intranet resources
- Oversee the day to day running of the team, to ensure KPI’s are met, escalations are handled correctly and business priorities are followed
- Demonstrated ability to work across multi-business and functional lines within an organization
- Demonstrated ability to meet very short deadlines and multitask in a fast-paced work environment
- Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines and resource constraints
- Knowledge- Strong knowledge bases
- Production experience in Biopharm/biotech or similar technology-based industry with at least 2-3 years in production management
3
Skills For Manager FTS PMO Systems & Operations Support Resume
- Technical experience in cloud technologies
- Experience in high-paced operations environments
- Previous related Financial Services Industry experience, demonstrating a continued increase in responsibility
- Experience leading people and/or projects
- Business management experience within the discipline or a related discipline
- Excellent verbal, presentation and written communications abilities
- Decisiveness: able to think critically about prioritization and make a call on difficult trade-offs
4
Skills For Manager Operations Support Booking Experience Resume
- Monitor the effectiveness of procedures
- Advanced knowledge and experience with multiple functions within an organization
- Windows, or Unix experience
- Research and analyze data to evaluate operational difficulties and make effective recommendations to solve problems
- Responsible to manage and validate any cement KPI’s related to Global Network initiatives
- Serving in a managerial capacity and responsible for performing management and professional development activities with your subordinate workers
- Advanced-level knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS)
- Sets high standards and encourages new ideas for improving organizational performance, minimizing business response time, and increasing revenue
- Perform strategic planning, financial planning, administration and management of department
5
Skills For Assistant Finance Manager, Operations Support Resume
- Problem solving mindset; enjoys working through challenges
- Takes on work in addition to managing staffing needs
- Ensures all work performed by staff is being logged in a tracking system and is reportable
- Innovation- Analysis, evaluation leading to new processes/techniques or knowledge development
- Be able to work all hours and shifts including overtime, weekends and holidays
- Desire to learn the E2E core workflows of Order Management and Care or SME standing in these functional groups
- Key accountabilities includes ensuring service delivery in accordance to SLAs / KPIs and quality review
- Advanced knowledge of Securities, financial services, or accounting industry
6
Skills For Manager, Sales Operations & Support Resume
- Contract/ task order writing and management of the complete contract lifecycle
- Develop, apply and present on required reporting metrics and elements
- Coordinate and participate in any training that is necessary as a result of conclusions reached in project-related activities or system implementation
- Provide direction and coaching to support associates’ career goals
- Ensure staff has training necessary to meet and exceed performance objectives
7
Skills For Sales Operations Manager to Support the Pwsn Center of Excellence Resume
- Support the creation and implementation of staffing succession plans
- A ‘getting things done’ mentality
- Primary filter for any information request coming from other departments or Central
- Respond to Special Assignments in cement plants (task forces, studies, troubleshooting, root-cause analysis, etc)
- Interfaces with all leads in the operations departments ensure the correct staffing is in place for assigned tasks
- Provides ongoing support to PSS Program Managers and assigned brand(s)
- MBA or PMP considered an asset
8
Skills For Support Delivery Manager, Operations Resume
- Calgary-based position with frequent trips to the Fort Hills site
- Assigns and directs supervisors to assist team members with technical work, as needed
- Approximately 35-40% travel required per year
- Focus on achievement of First Time Quality, balancing the tension between quality, schedule, cost and regulatory compliance. Advise on team structure, training and development requirements to deliver First time Quality
- Lead estimating activity for Operations’ component of future RCS modification and upgrade programmes
- Mentor and develop Operations’ Front-line managers
9
Skills For Mortgage Operations Support Group Manager Resume
- Prioritise the “Forward Load” of Operations’ activities in support of the RCS business, and the deployment of staff and resources to delivery of that business
- Occasional exposure to extreme heat, extreme cold, extreme noise, and working outdoors
- Analyze and develop business cases including ROI development
- Makes decisions with limited impact on own work and possibly the work of others
- Oversees the development of solutions to a variety of business issues and ensures the solutions are consistent with organizational objectives
10
Skills For Senior Operations Manager, AWS Support Resume
- Demonstrated ability to understand complex work processes and procedures and break them down into simple, repeatable tactical executable steps with essential quality control check points
- Demonstrated ability to think and act strategically to drive growth and service delivery, negotiate effectively and work well with a team, and ability to work effectively in a fast-paced environment
- Experience in HR Operations or Shared Services
- Acts without being told what to do; brings new ideas to the company
- Impact- Effect on total business results over time. Supervisory authority or budgetary accountability
- Analytical, independent, motivated and cost oriented
- Physically perform all essential job functions
List of Typical Responsibilities For a Manager, Operations Support Resume
1
Responsibilities For Finance Manager, Operations Support Resume
- 5) Proactively prioritize and balance utilization of resources allocated to project; identify opportunities to cross-train, back-fill. Develop recommendations for outside resources as required for the team/project; present internal vs. external analysis
- Current or previous Effectiveness Coach experience
- Experienced Manager level
- Operations or Process Improvement
- Provide advice and support on AML issues to other areas of the business
- Provide quantative and qualitative information on accreditation processes
- Contribute to the development of Compliance Policies and translate into key stroke procedures
- Contribute to local and global projects as required
- Support the wider operational teams as required
2
Responsibilities For Manager, Client Operations Support Resume
- Plan, coordinate and implement change within the network environment
- Provide business knowledge and technical support for department
- Provide leadership, direction and supervision to staff
- Provide technical and advisory support for staff to ensure the development and implementation of applications
- Provide management level status reports
- Coordinate multiple project efforts
- Expert -level ability to perform post-event analysis
3
Responsibilities For Manager FTS PMO Systems & Operations Support Resume
- Demonstrates the ability to function in 5 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 4 areas
- Articulate verbally and via presentations the core work flows of Sales and Support
- Provides clear direction and leadership to the team in line with Finance Ops Support & Services strategy
- Key accountabilities include monitoring processes & measuring key performance indicators, building a strong working relationship with stakeholders and ensure service delivery in accordance to SLAs/KPIs
- Advanced knowledge of FTS Core Systems, System workflow & System Data from a business architectural perspective
4
Responsibilities For Manager Operations Support Booking Experience Resume
- Advanced knowledge or experience in business analysis for projects, working with financial and /; or securities systems and related reporting tools and technical writing/training where required
- Advanced knowledge of investment management operations, systems and Microsoft Office applications
- Advanced knowledge to perform computer systems analysis, development, and conversion of data
- Detail-oriented and have a focus on achieving optimum results, while maintaining high ethical standards and attention to compliance with University policies and regulations
- Proficient in Microsoft Office to include Word, Excel, Outlook, PowerPoint
5
Responsibilities For Assistant Finance Manager, Operations Support Resume
- Supervision
- Accountability: lives up to verbal and written agreements, and inspires others to do the same, regardless of personal cost
- Knowledge of HIPAA and OIG rulings that impact Patient Services
- Knowledge of company, hotel and brand programs
- Oversees management of work group(s) to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of project deliverables. Provides day-to-day leadership and management of the operations support teams including, developing and administering policies, business processes, quality standards, measurement criteria, and operating budgets
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