Intake Coordinator Resume Sample
Cyrus Cruickshank
192 Okuneva Wall,
Phoenix,
AZ
+1 (555) 881 2800
Work Experience
Senior Intake Coordinator
03/2017
-
PRESENT
Dallas, TX
- Effectively handles authorization requests and inquiry phone calls from providers, balancing excellent customer service with efficiency
- Utilizes online tools to determine authorization requirements based on the type of service requested, the location of the service and the provider specifics
- Accurately enters authorization requests into WellCare’s system
- Evaluates and prioritizes incoming provider’s requests via phone/fax and/or from other Coordinators
- Develops and presents ideas for performance and process management improvement within the department
- Vocational nurse license, valid Driver's license, proof of Motor vehicle insurance required
- CPR certification desired
- At least one year of experience in home health or hospice
- Establishes and maintains effective working relationships with referral sources internal and external
Intake Coordinator
12/2010
-
10/2016
Detroit, MI
- Effectively converts appropriate referrals into admissions within timeframes identified
- Answers incoming central placement phone and email requests promptly and professionally and assists callers with needed information or requests including but not limited to referral generation, insurance communication and documentation, and care coordination needs
- Verifies and documents benefits for all referrals and assures necessary authorizations prior to admission. All financial verifications to be saved to designated folder
- Saves all clinical updates, CL evaluations, and ongoing financial documents to designated folder
- Utilization of phone and various other verification portals to confirm Medicare, commercial and alternative payer benefits
- Utilizes Sharepoint to document all required case conversion information
- Assists opening cases with payers as needed
- Assists in the maintenance of Meditech data through completion of Meditech IT maintenance requests for referring physician and facility
- Obtains and documents clinical and financial acceptance from Administrator or their designee for all referrals within established timeframes and communicates to referral source and all related parties
Subrogation Intake Coordinator
01/2008
-
07/2010
Houston, TX
- Manages incoming referrals via Right-fax, phone referrals, central inbox, Curaspan, and Allscripts. Saves referral to designated area and forwards necessary information to team members in order to process referral
- Saving all data to designated drives and maintaining integrity of file placement throughout referral process
- Respond to all requests of CBO and Kindred facilities for Data integrity verification
- Manage Unassigned physician assignment as per unassigned rotation log
- Manage and participate in daily market flash calls
- Send Admit alert to market and obtain MOT if needed to assist with conversions
- Maintains and updates Meditech referral/pending logs to reflect ICU QS, Payer, Medicare days, Managed Care approval status, CL, referring physician, and other special notations as indicated
- Creates and manages Meditech entries during referral up to admission date. Data integrity includes but not limited to: assigned CL, referring facility, payer, ICU qualifying stays, and referring physician
Education
James Madison University
2002 - 2007
Bachelor's Degree in Medical Related Area
Professional Skills
- Excellent organizational skills as well as telephone, verbal and written communication skills, with the ability to communicate with
- Extensive experience with customer service, excellent written and oral communication skills
- Proven ability to use analytical thinking and problem-solving skills
- Consistently demonstrate good judgment and decision-making skills
- Excellent people skills are required; able to work comfortably with individuals at all levels within and external to the organization
- Possess acute listening skills and a general understanding of the patient flow process
- Decision-making skills with the ability to investigate and weigh alternatives and select the course of action that provides
How to write Intake Coordinator Resume
Intake Coordinator role is responsible for customer, computer, organizational, word, interpersonal, research, medical, microsoft, epic, excel.
To write great resume for intake coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Intake Coordinator Resume
The section contact information is important in your intake coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Intake Coordinator Resume
The section work experience is an essential part of your intake coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous intake coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular intake coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Intake Coordinator resume experience can include:
- Basic computer skills. Proficient in Microsoft Office and Windows
- Develops therapeutic relationships with residents, significant others and providers; uses communication skills to engage them in the treatment process
- Effective use of workstation tools (LOA tracking system including Siebel, email, CallFlows, databases)
- Demonstrate calm and professional behavior at all times whether interacting with a patient, co-worker or member of management
- Accept suggestions for improving quality of work and develops/ implements appropriate plans for action to enhance effectiveness
- Ensures adequate staffing to meet the needs of our internal and external customers and to provide excellent customer service
Education on an Intake Coordinator Resume
Make sure to make education a priority on your intake coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your intake coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Intake Coordinator Resume
When listing skills on your intake coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical intake coordinator skills:
- Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine the Company’s ability to meet them
- Record the outcome of calls either manually or in an automated manner, make follow-up calls as necessary, and identify alternative community service resources when Gentiva Health Service’s solutions are not available
- Perform initial telephone screening to determine patients’ appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients’ smooth transition to home care
- Identify potential payer sources, verify benefits with payer sources (as required by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers. Establish primary payers and document conversations with payer sources
- Access national or regional account information, including the names of accounts and terms of the contracts as appropriate and communicate these conversations to branch and intake department staff as needed. Work with Intake team, branch staff, and patients to identify potential solutions as problems are identified with payer sources
- Effectively listen Excellent communication, customer service, interpersonal, and typing skills
List of Typical Experience For an Intake Coordinator Resume
1
Experience For Central Intake Coordinator Resume
- Member advocacy skills and experience
- Organized with an ability to set priorities and use time effectively
- Effectively assesses the families’ understanding of their child’s problems and the expectations they have for evaluation through the AIC
- Exhibits exceptional internal and external customer service skills
- Telephonic customer service skills
- Strong telephone and customer service experience with the ability to work with a diverse team
- Identifying and escalating priority issues to management in a timely manner
- Demonstrate knowledge of all programs and services available for members and proactively identify and refer cases to the appropriate program or service
2
Experience For Subrogation Intake Coordinator Resume
- Previous managed care or benefits experience desirable
- Prioritizes daily referrals among team members to maximize capacity and guarantee timely patient admission
- Medical terminology, insurance verification, and/or medical services experience required
- Tasking or messaging providers for patient information, continuity of care or appropriate treatment coordination
- Managing administration, communication and coordination with internal departments
3
Experience For Intake Coordinator / PSC Resume
- Coordinates all admissions, to include; scheduling transportation, writing intake summaries, and taking care of any customer service needs
- Maintain work flow of clearing, sorting and distribution of incoming faxes and authorization requests
- Triage and respond to incoming phone calls providing information and assistance to meet the caller’s needs
- Assists in preparing and submitting projects, reports or assignments as-needed to meet organizational initiatives and/or objectives
- Enters, maintains and submits all documentation, including clinical and progress notes in a timely manner according to agency policy
- Safeguards information in relationship to individuals receiving services, including clinical, program and family information
- Assist team personnel with establishing and maintaining efficient communication processes with providers
4
Experience For Intake Coordinator, Admitting Resume
- On call management for evening and weekend referrals per rotation assigned by DDCC
- Maintains professional growth and development through self-directed learning activities and involvement in professional, civic and community organizations
- Communicates with Clinical Team and billing department to assure coordination of services
- Assist with orientation and training of new personnel to the intake department
- Ensures all required documentation is requested and obtained as required and maintains tracking system for all documentation
- Ensure the correct identify and weigh of tanker trucks is recorded- if covering for intake operator
- Test milk for antibiotics and acidity levels- if covering for intake operator
- Collects and verifies information concerning member eligibility, provider status, authorization requirements and authorization status
- Adheres to standard metrics for quality, production and average call handling time
5
Experience For Senior Intake Coordinator Resume
- Review and analyze referral – admit trends using available reports and tools to identify opportunities in patient types
- Responsible for handling approximately 50 - 150 inbound/outbound calls per day with ability to determine needs and manage accordingly
- Attends weekly/monthly/quarterly Professional Relations Department meetings
- Updates daily referral activity and relays Central Placement Statistics to Administrator and/or their designees: Noon and close of business day and as requested
- Documents all conversations and completes intake checklist for each referral
6
Experience For Electronic Intake Coordinator Resume
- Performs PRN audits as requested of data integrity of utilized data systems
- Supports teammates with requested assistance to convert admissions
- Ensure CIP’s are performed as required
- Utilizes on line tools to determine authorization requirements based on the type of service requested, the location of the service and the provider specifics
- Facilitates intake/referral and pre-certification process with external/internal patients
- Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. 7. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
- Represents Intake Coordination at applicable activities including system user groups and other health data system organizations
- Attends organization-wide meetings and department staff meetings
7
Experience For SOP Intake Coordinator Resume
- Work in clinical and company databases
- Perform intake of service requests from providers or members received electronically, or via telephone or fax
- Access care management documentation systems for data entry and to support the existing programs and processes by collecting information, utilizing appropriate department policies, procedures and guidelines specific to members’ eligibility, benefits and contracts
- Protects the confidentially of the member information and adheres to the Company policies regarding confidentiality
- Participate in department meetings and education in-services
- Identify and refer service requests to the appropriate clinical team member based on established processes
- Consult and accept guidance from appropriate clinical team members
8
Experience For Autism Intake Coordinator Resume
- Document in a standardized format in the care management documentation systems in a timely, accurate and thorough manner
- Maintain current professional licensure
- Identified/reports problems to the Manager
- Knowledge of medical terminology and ICD9, ICD10, CPT, and DRG codes
- Well organized and ability to multi-task essential
- Receives promptly and courteously all contacts about new patient referrals
- Receives initial referrals from MDs, Social Workers, Discharge Planners and other sources and assesses referred patient for potential home care needs, including home equipment needs
9
Experience For Claims Intake Coordinator Resume
- Assists with gathering medical record tracking information
- Adheres to the practice of confidentiality regarding patients, families, staff and Kindred
- Does initial assignment of clinical personnel for evaluation visit
- Maintains Referral Logs and Intake Packets accurately
- Work well with people from various disciplines and from multiple locations
- Handle a workload that fluctuates greatly based on referral patterns
- Handle stressful situations in a calm and courteous manner at all times to meet deadlines and company needs
- Maintain a positive attitude, and self-confidence in the accomplishment of tasks and communication with others
10
Experience For Digital Intake Coordinator Resume
- Knowledgeable about medical terminology
- Responsible to coordinate the daily activities of the Intake team
- Accurately transcribes medical and insurance information from faxed documentation and scans pertinent documentation into EMR
- Verifies and obtains orders from physician
- Evaluates insurance in order to ensure appropriate financial reimbursement
- Oversees the Medicare insurance verification process and ensures timely completion of insurance reverification
List of Typical Skills For an Intake Coordinator Resume
1
Skills For Central Intake Coordinator Resume
- Demonstrated computer and word processing skills
- Excellent computer, analytical and research skills. Proficient on the web and with MS Office applications (Word, Excel, PowerPoint)
- Proficiency in written communication (e.g., letter writing skills)
- Proficiency with computer platforms and applications, including demonstrable spreadsheet skills
- McKay-Dee: Two years mental health medical experience. One year psychiatric and drug and alcohol medical terminology and coding experience
- Proficient with data entry and computer skills for generation of daily office communication
- Communicate effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation
2
Skills For Subrogation Intake Coordinator Resume
- Effectively communicate and update referral information to scheduling department via electronic logs and other mediums
- Effectively manage phone communication, appropriately deeming need and level of urgency
- Utilizes persuasive skills to convert leads into consultations
- Experience working in a co-occurring treatment setting or equivalent
- 6 + months of customer service experience analyzing and solving customer problems
- Experience in a scanning operation, processing and/or customer service
- Previous work experience involving customer service
3
Skills For Intake Coordinator / PSC Resume
- Documented work experience using a data base
- Experience with ICD - 9 or ICD - 10 coding
- Complete return memorandums when request are missing required information or request does not require prior authorization
- Experience healthcare patient appointment scheduling, pre-registration, registration, insurance verification, demographic data entry
- Coordinate with supervisors and 35+ project managers to make assignments according to bandwidth and experience
- Experience working in a medical practice
- Intermediate Knowledge of medical (behavioral health) terminology and/or experience with CPT and ICD-9 coding
- Valid Virginia driver’s license, safe driving record, dependable transportation to travel throughout the DMV
4
Skills For Intake Coordinator, Admitting Resume
- Experience working with an international student population
- Secretarial or specialized clerical, including some administrative experience
- Prior to entering an authorization, make preliminary determination of eligibility
- Experience using EPIC or similar electronic medical records system
- Experience in a hospital/clinical setting with knowledge of clinical conditions and potential complications
- Experience working in the Health Insurance Industry
- Certification in Oncology Nursing, at least one year of experience in the care of stem cell transplant patients
- Experience in an office/customer service environment required
5
Skills For Senior Intake Coordinator Resume
- Assists in managing/validating Estimations and tracking to SLA’s and committed timelines
- Knowledge of third party payors as acquired through job experience with insurance customer service or billing
- Experience with Intake responsibilities and working with a multi-location agency
- Previous work experience in clinical setting or hospital environment
- Customer Service experience in an office setting
- Prioritize, organize and problem solve complex situations
6
Skills For Electronic Intake Coordinator Resume
- Home Health Liaison experience
- Community Outreach Coordinator experience
- Intake coordinator experience required
- Flexibly and capacity to operate in a dynamic environment
- Multi-task, prioritize work, and manage change
7
Skills For SOP Intake Coordinator Resume
- Experience with home infusion/home Healthcare Services
- Insurance verification process experience
- At least two years of work experience in a tobacco treatment specific work environment
- Opens sorts, prioritizes and distributes all incoming mail daily
- 2+ experience working in a professional office environment
8
Skills For Autism Intake Coordinator Resume
- Displays proficiency in understanding medical terminology through experience or certification
- Medical clinical experience
- Handling the profiling of prescriptions
- Working knowledge of EPIC and ConnectCare
- Working around equipment or machinery
- Understanding of HIPAA and PHI
- Uploading of doucments to shared drives and or to proprietary system
- Getting to “yes” with referral sources
- Entering admissions into ResCare’s systems
9
Skills For Claims Intake Coordinator Resume
- Working with referral sources (i.e.. hospitals, doctors offices, and insurance companies) to qualify patients for Home Infusion Therapy services
- Working with sales team to support their branch goals
- Verifying physicians NPI new to agency
- Working knowledge of ICD-10, CPT, and / or HCPCS codes
- Occasionally (up to 33%) - Bending, Squatting, Climbing, Kneeling, Twisting, Lifting up to 50 lbs, Carrying up to
- Consistently meets QA Standard on audits during the course of normal business day of entering authorizations and managing telephone queues
10
Skills For Digital Intake Coordinator Resume
- Meet patient served commitment goals and payer mix for center or centers assigned by assessing, approving and processing referrals
- Frequently (34-66%) - Walking, Standing,
- Assists with developing and updating policies and procedures as needed or requested
- Be able to provide the patient with adequate crisis intervention and safety planning if the patient is not being admitted
- Knowledge of scheduling templates, insurance verification, hospital billing practices and HIPAA regulations
- Patient Schedulers update patient accounts with registration, insurance, demographic, scheduling, and billing data
- Intake processing, insurance verification, referral triage, data collection and reporting and other elements as determined by the specific Program
- Takes all incoming calls concerning new referrals and answers caller's questions satisfactorily
List of Typical Responsibilities For an Intake Coordinator Resume
1
Responsibilities For Central Intake Coordinator Resume
- Excellent organizational skills, well-developed written telephone and personal communication skills are required
- Excellent Customer Service - strong phone skills
- Customer service skills with the ability to interact professionally and effectively with providers, third party payers,
- Excellent time management and organizational skills, with the ability to work well under pressure, manage workloads, meet deadlines and prioritise efficiently
- Excellent written and oral communication skills demonstrated in interactions with all colleagues throughout the Firm as well as Partners and Management
- Two years of medical intake specialist or coordinator experience. Epic skills. Provider templating
- Strong computer skills required including Word and Excel
- Excellent interpersonal skills with a positive customer service oriented attitude
- Cross-cultural communication skills and experience
2
Responsibilities For Subrogation Intake Coordinator Resume
- Communicate effectively any patient/customer concerns or discrepancies involving ordered services and/or products.a
- Recent experience as a clinical research professional involving hands-on clinical research administration experience
- Compassionate listening skills are required for patient and family distress related to new diagnosis and issues related to course of disease
- Coordinate requests for medical records, assuring needed authorizations and payment are obtained prior to sending out, and that HIPPA tracking is maintained
- Knowledge and experience of Medicare regulations in regards to coordinating and ordering DME or HME
- Organized Flexible—responds well to changing priorities and conditions
- Medical terminology and experience using EMRs
3
Responsibilities For Intake Coordinator / PSC Resume
- Demonstrate compassion and courtesy when dealing with difficult situations
- Experience in using Microsoft Windows based PC with the ability to learn new applications easily and utilize the internet for research
- Multi-task and handle conflicting priorities
- Informs sales staff when patient is staffed, when pharmacy is good, when it’s okay to d/c a patient
- Escalates high priority items to Supervisors as needed
- Documents Intake information concisely and accurately in all systems, such as: Salesforce and Aura, prior to leaving shift
- Prioritize multiple, concurrent assignments and work with a sense of urgency
- Uses discretion and good judgment and maintains patient confidentiality
4
Responsibilities For Intake Coordinator, Admitting Resume
- Work well under pressure and be able to problem-solve and follow through with effective solutions
- Two years experience with administrative support in an outpatient clinic, physician office or other health care setting
- Credentialing, or handling high-volume screening for patients
- Sending and receiving completed paperwork from doctors as needed to establish the client record
- Updating the daily census with new admissions and discharges based on billing approvals
- Reporting all issues and preliminary billing matters to the Program Director
- Setting up a new binder for each client as they are passed to the nursing department
5
Responsibilities For Senior Intake Coordinator Resume
- Attending morning/daily meetings to communicate with all supervisory staff about plans for admissions
- Coordinating all intake paperwork when a new client is to be enrolled in the program
- Providing tours for prospective clients and their families
- Coordinating required meetings with payers for each client
- Collecting reauthorizations from all required pay sources as needed
6
Responsibilities For Electronic Intake Coordinator Resume
- Reviewing patient financial responsibilities such as co-pays/deductibles
- Referring un-insured patients to financial counselors
- Verifying insurances (HMO/PPO/Medi-Cal/Medicare)
- Updating patient information into an EMR
- Working with MCO and state authorizations
- Updating external bedboard on regular basis
- Completing call logs and call reports as necessary
- Scheduling Initial visits/appointments for new clients; inputting very detailed information into computer system
- Scanning documents, authorization and re-authorization, insurance verification
7
Responsibilities For SOP Intake Coordinator Resume
- Filing and archiving all processed paperwork
- Working a shared email inbox
- Occasional standing, walking, stooping, kneeling or crouching
- Provides front office coverage, including answering incoming calls, greeting clients, visitors and staff into daily sign in/out log
- Follows all HIPAA requirements regarding the handling, processing, and submission of all referrals and invoicing of all claims
8
Responsibilities For Autism Intake Coordinator Resume
- Maintains records thought filing, retrieval, retention, storage, coding, updating and destruction
- High-level of multi-tasking in a fast paced setting with the ability to coordinate many activities while covering the front office
- Responsible for entering, categorizing and compiling information for assignment within business segment
- Provide occasional case management support, contributing to the decision-making process for patient cases
- Have a working knowledge of medical terminology and coding
- Provides ‘on the spot’ advising regarding immigration regulations and related USC policies to students, scholars, staff and faculty
9
Responsibilities For Claims Intake Coordinator Resume
- Handles and triages incoming calls according to established standards
- Identifies participating payers and contractual pricing agreements
- Establishes relationships with licensed and certified nursing agencies to provide clinical nursing services to pharmacy patients
- Prepares pending files by utilizing appropriate templates in CPR+ and Carelink 2.0
- Data entry, typing, filing, and basic math are essential
- Previous eperience working with/assessing
- Proficient speed of typing while obtaining verbal information over the phone
- Maintains and follows all requirements for intakes as directed by funding source, state guidelines, and/or Medicaid billing guidelines
- Maintains spreadsheets regarding referral and billing status and ensures all files are secure and confidential
10
Responsibilities For Digital Intake Coordinator Resume
- Assists billing specialist in addressing payment issues with payee and fiscal services
- Addresses individual's and payee's questions regarding billing, referrals, and payments
- Travel for two weeks during training to Lenexa, KS and / or Houston, TX
- Repetitive movement of hands and fingers – typing and/or writing
- Respond to inquiry calls regarding the designated program ensuring that call is documented and appropriate follow-up is taken
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