HR Service Administrator Resume Sample
Buford Keebler
41119 Ava Turnpike,
Boston,
MA
+1 (555) 480 4043
Work Experience
HR Service Administrator
08/2015
-
PRESENT
New York, NY
- English: Fluent / French
- Assure the Clients’ satisfaction regarding the services offered
- Takes ownership of the resolution of clients’ issues giving guidance
- Alert management regarding out of scope requests, client escalations, complaints and potential SLA misses
- Acts in accordance of IBM’s Data Security Guidelines
- Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Refer issues to Case Management SME when unable to resolve personally
- Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time
- Communicates effectively to our customers on company’s policies and processes, providing education where necessary
- Acts in accordance of company’s Data Security Guidelines
Hungarian HR Service Administrator
04/2008
-
03/2015
New York, NY
- Appropriate tracking of changes, accuracy and timeliness of all deliverables
- Ensure complete payroll data for International Assignees
- Take ownership of the resolution of clients’ issues giving guidance
- Be the first line of contact regarding Organization Management within IBM handling inquiries, helping to resolve issues and guide processes
- Perform simple Workday Changes and updates when required
- Work to provide the best Client Experience in being the point of contact regarding sensitive organization moves, changes and updates
- Perform simple incident analyst and resolution
- Complete audits and special tasks/projects/assignments on an as-needed basis, as requested by the team leadershipApplication Process
- Validation of all payments and deductions: Ensure knowledge IBM’s/client’s policies and external taxation regulations – ensuring all payments are duly authorised, correct, and technically compliant. Includes: Statutory Contributions / Allowances / Retirement Funds
HR Service Administrator Compensation & Benefits
09/2004
-
01/2008
Dallas, TX
- Responsibility of being expert in multiple payroll processes, owning and updating documentation, communicating changes and providing training to other payroll team members, continually looking to improve work processes to ensure the processes are working effectively at all times
- To provide our clients with efficient and high-quality assistance in HR related subjects (HR tools and applications / HR policies and processes / HR administration)
- Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible and within the target response time. Escalate issues to Tier 2 when unable to resolve at first point of contact
- Process HR requirements (monthly, semi-annually, annually, or off-cycle)
- Interface with customers for requests &/or issue resolution (eg. Employees, HR, Banks, Government officers, client, vendor, etc)
- Document monthly HR scorecard, including issue and resolution tracking
- Acts as First point of escalation for Issue Resolution of HR processes related matters raised by the employees/ counterparts in Japan
Education
Siena Heights University
1998 - 2003
Bachelor's Degree in Psychology
Professional Skills
- Strong interpersonal skills – able to collaborate with people and work effectively in a team
- Excellent Japanese communication skills both in oral and writing
- MS Excel Knowledge, Proven communication & Analytical skills
- Background/working experience in a BPO company/call center
- At least 6 months experience in Microsoft Macro programming
- Demonstrable experience of using software such as MS Excel, Word and PowerPoint
- Experience from service center environment
How to write HR Service Administrator Resume
HR Service Administrator role is responsible for software, training, payroll, government, security, japanese, excel, programming, administration, education.
To write great resume for hr service administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Service Administrator Resume
The section contact information is important in your hr service administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Service Administrator Resume
The section work experience is an essential part of your hr service administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr service administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr service administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Service Administrator resume experience can include:
- Experience in back-office Administration
- Payroll work experience
- More than 1 year HR work experience
- Being able to adapt (objectivity, flexibility, problem solving)
- Willing to work in Nuvali, Mid Shift
- Flexibility to adapt to diverse tasks and changing direction depending on the fluctuating volumes of work
Education on a HR Service Administrator Resume
Make sure to make education a priority on your hr service administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr service administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Service Administrator Resume
When listing skills on your hr service administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr service administrator skills:
- Experience in HR operations
- Tware implementation experience
- Keen to details and good comprehension
- HRO related work experiences (desirable)
- Customer-oriented – demonstrates a positive attitude towards customer service
- Min. 1-2 years Payroll experience
List of Typical Skills For a HR Service Administrator Resume
1
Skills For Hungarian HR Service Administrator Resume
- Monthly IIT payment/yearly IIT refund settlement/ governmental recording & checking, etc
- Work across boundaries and form productive working relationships with other department
- Fluent in English both in Writing and Verbal Communication
- Achievement - and result oriented; decisiveness
- Communication and Customer Care
- Integrity and confidentality in data management: adequate and reliable information
2
Skills For Payroll HR Service Administrator Resume
- Fluent French / German is an advantage
- Support w3 updates for function teams of Service Center (Payroll/EDM/T&E, etc.)
- Handle various payroll and taxation enquiries from resignee, employee & HRP, etc
- Support separation related cases, etc
- Dutch or French or Italian language knowledge is an advantage
3
Skills For HR Service Administrator Compensation & Benefits Resume
- Dutch or French or German language knowledge is an advantage
- Implements internal control measures and conducts regular control self assessments to ensure that processes meet internal control requirements
- Familiar with MS Office applications in Japanese (Excel and Word Power Point and Access are desirable)
- French/German is advantage
- High level of MS Office
- User level of Microsoft Office applications
4
Skills For Rrt-edm HR Service Administrator Resume
- Italian: Intermediate to Fluent
- HR Software Implementation Experience. At least 2 years Workday certification 1 end-to-end Workday delivered projects Complex project delivery and transformation for at least 1 global implementation Working socially leveraging WIKI, Connections (key tenant – Work out Loud)
- With SAP and Payroll background
- Demonstrable language capability – fluent in English (spoken and written)
- Provide clients with efficient and high quality assistance in HR related subjects (HR tools and applications / HR policies and processes
- Register all service requests received via our service channels that are within the service scope of HR Services
- Transfer requests not related to HR Services scope to the correct support group
- Team Player – work to pro-actively build team spirit within the country team (across processes)
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