HR Operations Associate Resume Sample

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Nestor Stamm
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Work Experience


HR Operations Associate
11/2016 - PRESENT
Philadelphia, PA
  • Answers incoming calls from employees regarding a variety of salary and benefits related issues such as health care provider information, health care coverage and payroll deductions, long term and short term disability insurance, merit guidelines, and approval authorities
  • Coordinates issues resolution by contacting external vendors and carriers and internal business partners to research and fix problems reported by employees
  • Inputs confidential employee information (salary, job, personal) in the Bank's HR information system. Processes routine payroll transactions by inputting data in the HR system
  • Verifies that submitted salary transactions are properly documented and are in compliance with Bank policies, procedures, practices, and approval authorities
  • Effectively uses all applicable systems, technology, and software to assist employees in a timely and proficient manner
  • Drive continuous process improvement initiatives
  • Handle HRIS system updates while ensuring data integrity
  • Provide Tier 1 support for our self-service case management portal
Benefits & HR Operations Associate
10/2011 - 09/2016
New York, NY
  • Provide general HR operations support to the organisation
  • Providing subject matter expertise to the company’s HR community in SAP HR, and supporting global HR process initiatives globally
  • Deep interest in employee relations
  • Proven ability to multi-task, prioritize and manage projects in an extremely fast-paced environment
  • Process HR transactions in HR systems
  • Develop a good working relationship with the GE HR community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements and any service issues
  • Deliver on commitments, manage expectations & keep partners informed on progress – taking clear accountability and ownership throughout the process
Finnish Speaking HR Operations Associate
10/2008 - 09/2011
Houston, TX
  • Technical troubleshooting and password reset with multiple programs and systems
  • Update personal information into HR system
  • Guide employees to the right resources i.e. Safety, Security, Facilities, HR etc
  • HR and regional Global Operations HR Partnership (10%)
  • Excellent problem-solving capability
  • Proven ability to multi-task, prioritize and manage projects in a fast-paced environment
  • Acting as an interface to external payroll provider working closely together with the payroll specialist
  • Cultivate networks across a variety of functions and locations with the organization

Education


Davenport University - Battle Creek
2003 - 2008
Bachelor's Degree in Management

Professional Skills


  • Computer skills: Excellent computer skills
  • Exceptional organizational skills, working flexibly and prioritizing workload in order to meet deadlines
  • Proven analytical/decision making skills
  • Proven creative and strategic skills applied to problem solving, solution design and implementation
  • Excellent customer services skills, supporting colleagues at all levels
  • Effective problem solving skills and strong attention to detail
  • Strong communication skills – written and verbal in German and English, French is desirable

How to write HR Operations Associate Resume

HR Operations Associate role is responsible for software, credit, training, integration, recruiting, payroll, immigration, research, insurance, travel.
To write great resume for hr operations associate job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For HR Operations Associate Resume

The section contact information is important in your hr operations associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your HR Operations Associate Resume

The section work experience is an essential part of your hr operations associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr operations associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr operations associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative HR Operations Associate resume experience can include:

  • Support departmental leaders in assuring business and employee needs are met efficiently and effectively
  • Proven ability to prioritize and manage projects in a fast-paced environment
  • Working experience in using of Oracle
  • Identifying ways to streamline processes and improve employee/manager experience
  • Experience supporting recruiting operations including processing new hires and onboarding new hires
  • Solid understanding of background check processes including adjudications and issue resolution

Education on a HR Operations Associate Resume

Make sure to make education a priority on your hr operations associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr operations associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in HR Operations Associate Resume

When listing skills on your hr operations associate resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical hr operations associate skills:

  • The ability to handle multiple priorities while still effectively achieving set objectives and remaining flexible
  • Technical Savviness, including solid Excel and Presentation skills
  • Good knowledge and experience with the processing of employee transactions in an HRIS system, preferably using PeopleSoft
  • Analytical thinking & problem solving skills -able to develop insights from various assessments
  • Assist in HR projects as needed offering attention to detail, organization and time management skills
  • Effective prioritization and time management discipline

List of Typical Experience For a HR Operations Associate Resume

1

Experience For Benefits & HR Operations Associate Resume

  • Proficient in Microsoft office products and ability to communicate effectively both in writing and verbally
  • Experience using MS Office suite (Excel, Word, Outlook, PowerPoint)
  • Reconcile and assist with the expense reimbursement process by collecting all documentation and ensuring the completion of all form(s) is completed as required
  • Process all pre-employment background and employment eligibility checks by utilizing an external vendor and the USCIS’s E-Verify tool
  • Assist in handling all day to day HR inquiries with sensitivity and confidentiality
  • Provide training to employee and managers on basic Workday navigation as needed
  • Update employee movement (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes in SAP
2

Experience For HR Operations Associate Analyst Resume

  • Perform post payroll reporting and support clarifications from retained teams
  • Maintain process documentation in accordance with local labor legislation & Data Privacy regulations
  • Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes
  • Develop a strong working relationship with the GE HR and HR CoE community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
  • Proactively telephone HR and regional HR CoE partners & customers to ensure timely resolution of transactions
3

Experience For Finnish Speaking HR Operations Associate Resume

  • Review, verify, and update employee records and coordinate data adjustments through the personnel action forms
  • Create and meticulously maintain employee files
  • Lead new hire orientation including the distribution of employee handbooks, completion of employment paperwork, and providing information / forms for benefits, such as health insurance and direct deposit
  • Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE policy requirements Core KPI’s
  • Experience using Workday
  • Experience in a Human Resources, Customer Service or Administrative role
4

Experience For English Speaking HR Operations Associate Resume

  • In human resources, customer service or administrative work
  • Maintain human resources information, audit data, prepare reports, propose business process improvements and automation
  • Organized and detail-oriented work stlye
  • Successfully interact with all levels of the organization in a professional manner
  • Knowledge of HR policies & processes is desirable
  • A qualification in a science or business discipline
  • The ability to work as part of a team as well as autonomously
  • The ability to learn new systems and identify
  • Support Tesla Case Management Inquiry
5

Experience For Spanish Speaking HR Operations Associate Resume

  • Respond to questions/requests from HR partners, employees and other stakeholders
  • Maintain high standards of accuracy, timeliness and data quality to ensure compliance with relevant legal and GE policy requirements
  • Interface between the local HR team and other support teams as needed
  • Hungarian and English language knowledge
  • Manage the overall background investigation program; initiation, adjudication, escalation and closure and transformation
  • Liaise with the Offshore team to ensure day-to-day operations run smoothly
  • Partner with the HireRight Account Manager on system improvements, updates and escalations to build best in class services
6

Experience For Polish Speaking HR Operations Associate Resume

  • Provide subject matter expertise to project teams on the services provided by HireRight and recommend best practices
  • Review Master Service Agreements for new client specific background investigation requests
  • Ensure appropriate documentation and communication of new processes to stakeholders
  • Management and tracking of onshore and offshore activities for the Recruit to Hire Tower including but not limited to; ATS support, SOP update/creation, Training and Recruiting Operations Support
  • Collaborate with offshore Taleo Administrator and Recruiting Organization on Taleo related projects to understand business requirements and implement new functionality designed to maintain effective recruiting processes
  • Interaction with internal HR, Legal, IT, Facilities, Finance, and external vendors for Payroll, HR service center and Benefits in a high volume and complex environment
  • Fluency in English and any other European language, with professional verbal & written communication skills
  • Management and tracking of onshore and offshore activities for Recruit to Hire Tower including but not limited to; I-9 Management, E-Verify, Standard Operating Procedures, Maintaining Employee Records, Corporate Card Administration, EVS Quarterly Audits, Ad Hoc Reporting, Training and HR Operations Support
7

Experience For Global HR Operations Associate Resume

  • Monitor and track electronic I-9 records, work authorization documents, process E-Verify, including management of TNC cases and FICA Exempt statuses to ensure on time completion and compliance
  • Function as the Administrator of our I-9 Electronic Management System, monitor the dashboard, generate reports and provide ongoing administrative support to end users
  • Prepare weekly I-9/E-Verify reports, including coordinating the verification of Work Authorization Documents with the Immigration and Hires team
  • Manage the American Express Corporate Credit Card program for new hires, including: reviewing signed AMEX waivers, processing applications, facilitating the employee self-service process where appropriate and providing administrator support
  • Partner with the Hires Team and Payroll to perform the EVS Quarterly Audit
  • Process daily employee changes such as new hires, promotions and terminations
8

Experience For Temp-to-perm Recruiting & HR Operations Associate Resume

  • Employee file maintenance & compliance
  • First level Workday support for Employee & Managers
  • Track all inquiries in Case Management system
  • Escalate cases as need to functional areas
  • Update job aids as needed
  • Provides budgetary analysis through partnership with Finance to monitor and coordinate all budgets allocated to Human Resources. Runs financial system software to evaluate and report on budget versus actual performance. Adjusts budget plans as necessary to ensure division level budgets are not exceeded
9

Experience For Global HR Operations Associate Internship Resume

  • Utilize Excel or databases in order to maintain administrative, Board, financial, technical data, or statistical material
  • Maintain a log of all HR contracts to ensure compliance with company policy and to ensure all contracts remain valid through auditing. This includes maintaining copies of all contracts and correspondence with the vendors to which they apply. Creating purchase orders through partnership with Contracts and Procurement
  • Coordinates both simple and complex travel arrangements utilizing Concur including making hotel accommodations, and arranging meeting rooms and meal and transportation arrangements
  • Prepares and processes invoices for payment following procedures and maintains accurate records
  • Assist the HR Operations team as needed by coordinating interviews, entering new hires into PeopleSoft, conducting onboarding, and providing assistance to Benefits Team as needed
10

Experience For English Speaking Senior HR Operations Associate Resume

  • Arranges and coordinates meetings both simple and complex, which include but is not limited to: reserving conference rooms, arranging for audio/visual aids, ordering food and beverages and notifying all attendees, providing for administrative support to guests
  • Draft correspondence of a sensitive, confidential and/or business nature using appropriate format, grammar, punctuations, and spelling and memos. Creates presentations using PowerPoint or other media, ensures professional results are achieved and knows what methodology, sources and appearance is required in order to achieve those results
  • Strong Organization, facilitation, communication & interpersonal skills
  • Fluency in local language (English, or French and English) , with polite, professional communication skills
  • Experience working with financial data and budgets and providing analysis to Senior leaders as needed
  • Strong attention to detail and ability to maintain confidential records

List of Typical Skills For a HR Operations Associate Resume

1

Skills For Benefits & HR Operations Associate Resume

  • Proven years of relevant HR payroll experience
  • Previous experience interacting with internal HR, legal, IT, external vendors, HR service center and Payroll in a high volume and complex environment
  • Strong interaction and familiarity with Applicant Tracking Systems, we currently utilize iCIMS
  • Fresh graduate to maximum 6 months working experience in HR-related tasks are acceptable
  • Experience in Recruiting Support or HR Operations in a large, matrixed, global company
  • Experience in or exposure to Background Investigation platforms, preferably HireRight, Sterling and First Advantage
  • Proven ability to take initiative and continuously seek ways to improve existing processes
  • Previous HR administrative experience
2

Skills For HR Operations Associate Analyst Resume

  • Experience of a fast paced environment (any sector)
  • Good knowledge of employee benefits
  • Solid understand of I-9 Compliance, Legal and Federal Regulations
  • Experience and ability to work with cross functional teams (HR, Recruitment, Operations, Immigration, legal, IT, External Vendors)
  • Strong interaction with and familiarity with Applicant Tracking Systems
  • Processing of purchase orders and invoicing timely manner
  • Running Audit reports to identify outstanding processes/approvals that need to be completed
3

Skills For Finnish Speaking HR Operations Associate Resume

  • Assisting with the organization of team meetings (on and off-site)
  • Working in a team environment (Face to Face & Virtual)
  • Willing to travel to NERA’s New York City office and work flexible hours when necessary
  • Acting as the first point of contact for HR related queries and
  • Providing general administrative support to the HR team
  • Supporting the Talent Acquisition Specialist with recruitment activities
4

Skills For English Speaking HR Operations Associate Resume

  • Keeping employee files, HR policies, processes and distribution lists up to date
  • Assisting with reward and recognition programs and other HR projects/ initiatives
  • Supports onboarding process including but not limited to: tracking, auditing and following up on new hire paperwork
  • Perform all onboarding activities including the completion of new hire paperwork, entering data into the HRIS tool, and coordinating orientation schedules
  • Ensure training material, supplies, training tools are available on training day in the locations
  • Support the learning team in activating learning initiatives
5

Skills For Spanish Speaking HR Operations Associate Resume

  • Provide support the HR and Recruiting Teams in administering revised processes on an ongoing basis
  • Able to work in a professional and amenable manner, establishing and maintaining constructive relationships
  • Ensure vacation Consumption control and periodical reporting (Monthly tracking tool, quarter accrual)
  • Manage training registration, invitations, rescheduling and attendance
  • Track training evaluation and report progress to the learning department
  • Create learning legacy (sustainable learning history)
  • Support the HR operations team in preparing and facilitating HR Systems and procedures awareness campaigns
6

Skills For Polish Speaking HR Operations Associate Resume

  • Drives improvement of quality and accuracy of HR Data, implementing data integrity measures, data standards, data cleansing and process improvements
  • Drive HR process changes to support the evolving needs of a rapidly-growing business
  • Ensure daily service delivery standards are achieved while performing routine transactional processing
  • Provide dedicated support to multiple HR clients with specific focus on HR transactions, data maintenance, reporting, onboarding, and more
  • Assist with managing the general Recruit to Hire mailbox, responding to employee and internal HR questions and concerns
  • Advanced training as Personalfachkauffrau / -mann (IHK)
7

Skills For Global HR Operations Associate Resume

  • Manage end to end life insurance operations (Enroll Employees lists Documents /Claims management and follow up/Invoicing)
  • Track training plan and follow up on progress
  • Issue required reports as directed such as tickets, defects and vacant positions ensuring they remain accurate and up to date
  • Communicates system, process and business impact issues and risks to key stakeholders and delivers mitigating actions where appropriate
  • Administer time away functions in Schwab’s Workday system such as sabbaticals, sabbatical exceptions, and Schwab’s Time for Giving program
  • Coordinate with the benefits team and the handling of disability, leave, and retirement requests
  • Provides assistance to payroll, expenses and billing
  • Follow standard operating procedures for assigned processes
8

Skills For Temp-to-perm Recruiting & HR Operations Associate Resume

  • Assist Recruitment with verifying employee records, service dates, job title, job grade and complete rehire eligibility template
  • Ensure all necessary supporting documentation is provided and accurate
  • In Customer Service supporting all levels
  • A thirst and openness for learning; a “can do” attitude
  • Self-motivated, proactive, adaptable, resourceful, and able to apply initiative to work independently
  • Feedback from GE employees and managers efficiency, professionalism & helpfulness
9

Skills For Global HR Operations Associate Internship Resume

  • Feedback from GE HR and regional HR CoE colleagues
  • Partner with and through Key stakeholders i.e. HR Shared Services, HR Teams, Egypt CU Managers and Market Unit (MU), staff to
  • Develop standard and adhoc reports, templates, dashboards, scorecards, and metrics
  • Overtime calculations and reporting (Annual Operating Plan (AOP) Setting, All Forecasts Setting, Weekly & Monthly tracking tools, Monthly Accruals, Enhancement Projects and Simulations)
  • Assist in implementing MENA core processes
  • Partner with and through Key stakeholders i.e. Learning Department, Egypt CU Managers and Market Unit (MU) HR Teams, staff to
  • Administer Staff and Manager’s training agenda
  • Research, analyze, and present data as assigned
10

Skills For English Speaking Senior HR Operations Associate Resume

  • Administration HR Operations Team Performance Management Tools (Supervisors' scorecard, Outsourcing scorecard, Location bound (LB) Scorecard, 1:1 meetings Tools, Site Visit Checklists, LB Assessment Tool…etc.)
  • Support the Benefits team in benefits initiatives activation
  • Maintain employee records on data base
  • Prepare all HR operations Communication channels/ touch points & lead action plans execution
  • Administer Monthly Enhancement Tool administration and lead on data integrity initiatives (As per Audit requirements)
  • Supports mass upload tool development, and investigates data change implications on interfaces
  • Record new hire data on the HR systems along with internal transfers and updates transactions
  • Responsible for the Monthly transactions and report submission to the payroll team
  • Implement the day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work

List of Typical Responsibilities For a HR Operations Associate Resume

1

Responsibilities For Benefits & HR Operations Associate Resume

  • Strong data analysis capabilities and ability to work with large volumes of data. Ability to utilize advanced Excel
  • Experience in multinational companies, ideally FMCG
  • Very Good command of Arabic and English languages
  • Experience in Shared Service environment is an advantage
  • Achieving Results
  • Driving Change
  • Updating, managing and maintaining training records & planning for employees who attended training courses
  • Perform pre-employment background check and send electronic on-boarding package to new hires
  • Escalate non-standard or exception requests for approval/ issues in timely manner regarding HR-related matters
2

Responsibilities For HR Operations Associate Analyst Resume

  • Provides administrative/office support to the Principal Director, Human Resources and Department Team Leads
  • Process employee queries related to employee life cycle, compensation and benefits, employee services, competency & performance, and payroll over email and phone
  • Generate electronic offer letter and secure approvals from the business
  • Maintain employee service (e.g. leave of absence, grievances) data in the system such as leave data administration, return to work, leave extension and cancelation administration
  • Maintain competency inventory, job architecture and career model updates in SAP and support the performance appraisal/ review administration process
  • Support workforce and talent deployment business decisions from a data admin and support perspective
3

Responsibilities For Finnish Speaking HR Operations Associate Resume

  • Generate and analyze HR reports on weekly, monthly, quarterly or yearly basis based on business requests
  • Process Payroll reconciliations to identify discrepancies
  • Process Payroll on SAP system as per the defined Payroll calendar
  • Adhere to Payroll checklist throughout the process and confirm all necessary checks and controls have been applied
  • Execute Payroll reconciliation – GL reconciliation for all companies
  • Multi-lingual capabilities (fluency in English as well as a second language – either Spanish or Portuguese or Haitian-Creole
4

Responsibilities For English Speaking HR Operations Associate Resume

  • Drive and motivation to take initiative and work in a team as well as independently
  • Language proficiency: Fluent in both English & Arabic, verbal & written
  • Customer oriented with the ability to impact & influence across functions and layers
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Oracle knowledge is an advantage
  • Able to work in a team with other team members
5

Responsibilities For Spanish Speaking HR Operations Associate Resume

  • Able to work well with clients
  • Self-motivated to take initiative and ownership on issues and identify when escalation is needed
  • Process employee verifications of employment and verification of benefits requests
  • Assist with portions of the Corporate Wide Exit Survey
  • Process administrative steps within Schwab’s Employee Referral program
  • Assist with Tier 1 support questions for these processes within Schwab’s HR Direct employee service team
  • Provide back up support to corporate personnel records and benefits administration as needed
6

Responsibilities For Polish Speaking HR Operations Associate Resume

  • To provide professional & proactive HR administration support to the GE businesses as part of the Global Operation HR team in Europe
  • 0 - 2 yrs Requires broad theoretical job knowledge typically obtained through advanced education
  • Knowledge of FCRA Pre-Adverse and Adverse Action regulations and process
  • Strong deliverable, project-based orientation; comfortable working to deadlines and maintaining responsibility for professional-quality presentations, reports, etc
  • The ability to think and draw conclusions quickly, flexibility in thought and approach to suit a new situation, purpose or need of the Business
  • Exemplary listening and comprehension skills; ability to listen, assimilate needs and formulate solutions that align with the business direction and our people strategy
  • Strong relationship development skills; demonstrated competence in knowing when to collaborate and negotiate and when to remain firm, all the while keeping the relationship intact
7

Responsibilities For Global HR Operations Associate Resume

  • Experience and ability to work with cross functional teams (finance, operations, legal, IT)
  • Experience in a HR Operations Support function in a large, matrixed, global company
  • Knowledge of internal HR functions in areas of onboarding, new hire processes, I-9 compliance, rehire eligibility, separations, transfers, international transfer assignees and HR systems
  • The ability to think and draw conclusion quickly, flexibility in thought and approach to suit a new situation, purpose or need of the Business
  • Monitor systems to detect needs for repair and implement solutions to prevent employees escalations and complaints ensuring efficient provisioning of services at all times
  • Receive complaints via e-mails/phone calls, open trouble tickets and work on solution identification and implementation to minimize disruptions and downtime
8

Responsibilities For Temp-to-perm Recruiting & HR Operations Associate Resume

  • Participates in the systems new releases or modifications of HR Systems
  • Timely and Efficient response to queries
  • Implementation of HR agenda and HR initiatives
  • Compliance with local labor and social insurance laws, regulations & corporate guidelines
  • Data management compliance
  • Meet data audits targets

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