Group Sales Resume Sample

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Randy Kling
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Work Experience


Group Sales Manager
02/2016 - PRESENT
Chicago, IL
  • Guarantee proactive management of associate attendance/coverage (95% HUR)
  • Consistently use rallies/department meetings to communicate business driving and procedural information
  • Communicate customer needs & resolve complaints independently
  • Establish & master goals
  • Identify & develop accounts
  • Working knowledge of federal, state & local laws governing equal employment opportunity & civil rights, occupational safety & health, wage & hour issues, & labor relations, including, but not limited to the following statutes & their comparable state & local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA,
  • Travel and work flexible hours and days
  • At least five years hotel leisure sales management experience, is required, preferably in a luxury Hotel environment
Group Sales Coordinator
06/2013 - 11/2015
Los Angeles, CA
  • Establishes client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded
  • Develops and maintains relationships with key clients in order to produce group and/or convention business
  • Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms in writing to the client all requirements via sales contract
  • Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
  • Assists the Director of Sales with the implementation and achievement of the Sales Marketing plan
  • Participation in daily RevMax meeting, pre-convention meetings, training and other sales related meetings as required
  • Responds quickly to guest requests in a friendly but professional manner. Consistently follows up to ensure guest satisfaction that meet and exceed our service standards
  • Attends any meetings or training sessions/courses as required
Small Group Sales Assistant
12/2007 - 02/2013
Philadelphia, PA
  • Work as a team while at the same time negotiate and effectively communicate within a remote office environment
  • Travel and work non-traditional hours
  • Anticipate our guests’ needs and respond promptly
  • Effective Sales Presentation Skills
  • Speed to market, ability to close on group business
  • Community / Customer Connections
  • Assist in the budget process for the Group market, help with the creation of MAR’s, attends select RevMax meetings to understand property specific needs and share trend data

Education


University of North Carolina at Asheville
2002 - 2007
Bachelor's Degree in Business

Professional Skills


  • Excellent verbal, written communication and presentation skills, demonstrated business and opportunity analysis, financial planning and negotiating skills
  • Strong contracting skills including negotiation and closing skills
  • Strong leadership and sales experience with exceptional commercial skills and the ability to handle multiple priorities simultaneously
  • Excellent PC skills (including MS Office) and administrative skills
  • Excellent organizational skills, data management, analytical, and interpersonal skills
  • Possess excellent presentation skills including strong oral and written communication and confidence speaking in front of groups
  • Excellent relationship management skills, strong project management, and problem-solving

How to write Group Sales Resume

Group Sales role is responsible for organizational, presentation, interpersonal, business, training, computer, planning, customer, public, basic.
To write great resume for group sales job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Group Sales Resume

The section contact information is important in your group sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Group Sales Resume

The section work experience is an essential part of your group sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous group sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular group sales position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Group Sales resume experience can include:

  • Strong organizational, communication skills and time-management skills
  • Excellent PC computer skills (Word, Excel, PowerPoint, etc.)
  • Demonstrate organizational skills - required
  • Advanced written and oral communication skills, experience in public presentations, superior spelling, punctuation, and grammar
  • Strong “Closing skills”
  • Excellent skills with Microsoft Office Suite of Products, Power Point, Word, Excel

Education on a Group Sales Resume

Make sure to make education a priority on your group sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your group sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Group Sales Resume

When listing skills on your group sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical group sales skills:

  • Good organizational skills. Ability to explain instructions, procedures or information to other effectively. Ability to work well under pressure
  • Strong interpersonal skills including the ability to be a good listener
  • Superior interpersonal and communications skills including exemplary written and oral communication / presentation skills
  • We are looking for individuals who have solid selling and interpersonal skills and who demonstrate the energy and commitment to meet and exceed personal goals
  • Strong sales discipline and negotiation capabilities; strong interpersonal relationship building skills
  • Strong judgment and strong problem resolution skills

List of Typical Experience For a Group Sales Resume

1

Experience For Group Sales Manager Resume

  • Negotiate, prepare and execute contracts in accordance with sales policies and guidelines. Excellent closing skills
  • Engaging public speaking skills for delivering presentations to clients and groups while representing the resort
  • Skilled at establishing effective relationships with customers and internal partners, promotes openness, trust, confidence in one’s intentions
  • Provide excellent, consistent, personal service to clients prior to, during, and with follow up after each event
  • Prior hotel sales and marketing experience
2

Experience For Group Sales Coordinator Resume

  • Schedule and effectively manage business trips and appointments within assigned markets and within assigned budgeted expenses
  • Mathematical skills that allow for calculation of room blocks, average rates, and forecast information
  • Effectively communicate with other hotel departments, regional and global sales staff
  • Effectively present detailed information both verbally and in written form to employees, managers, executives and clients. -required
  • Human relations skills are essential
  • Professional phone sales technique and skills
  • Work effectively with time constraints and collaborate with others to accomplish goals and meet deadlines
  • Be Aligned: Collaborate effectively to accomplish goals and achieve results in the Kessler way
3

Experience For Director of Group Sales Resume

  • Identify operational limitations and sell only what we advertise and can effectively manage operationally
  • Strong Group Sales background with 4+ years’ experience as a Group Seller
  • 10) Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by
  • Excellent reading, writing, and oral proficiency in the English language
  • Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
  • Have excellent existing relationships with US-based meeting planner executivesand key Third-Party partner agencies
  • Proven success in developing client relationships and managing accounts, specifically with hotels, DMC’s and Convention Bureaus
  • Related experience in a financial services and/or securities lending environment in a client facing role required
4

Experience For Franchised Group Sales Manager Resume

  • Responsible for maintaining effective and positive team members relations
  • Effective use of AA management information reporting systems (Panorama etc) to identify and recommend revenue opportunities
  • Demonstrates commitment to JW Marriott operating principles and philosophies
  • Proven record of prospecting, solicitation and business development within luxury market
  • Proven track record of sales achievements through prospecting and solicitation
  • Strong administrational, organization and follow-through abilities
5

Experience For Director, Group Sales Resume

  • Three years of sales experience in a full service hotel
  • Group sales experience at a Resort/Hotel of comparable size and scope
  • In group selling experience
  • Experienced in contract negotiations
  • Current or Past leadership experience
  • Maintains a strong floor presence
  • Execute effective sales trips to key feeder markets to build the hotel’s reputation in accordance with the hotel’s strategic reposition
  • Respond and maintain effective correspondence with all potential and existing clients
  • Strong ability to build and maintain business relationships
6

Experience For Group Sales Executive Resume

  • Adapts to shifts in priorities
  • Demonstrated track record in sales and building quality relationships
  • Maintain a valid state-issued Driver's License is required
  • Maintain good relations with counterparts at other sister hotels
  • Maintain good communications with counterparts at hotels in the competitive set to gain a high level of knowledge of their product and strategy
  •  Comparable experience in group sales for a luxury hotelier
  • One or more years of sports sales experience (inside sales) with track record of significant revenue production
  • Proven self-motivator and self-starter
7

Experience For Hotel Group Sales Manager Resume

  • Sell Oklahoma City Thunder and Oklahoma City Blue tickets with an emphasis on group experiences
  • Build relationships to encourage repeat business and provide excellent guest service
  • Maintain high visibility for Westgate Resorts through effective industry affiliations
  • Sales experience in the Boston area
  • Customer service experience is a requirement
  • At least two years’ experience in a similar role within five star luxury environment
  • Operate group sales within established sales expense budget
8

Experience For Manager, Group Sales Resume

  • Previous experience within an international world-class hotel brand is an asset
  • Computer literate, excellent verbal and written communications
  • Experience as a Group Sales Manager in a similar sized luxury hotel
  • Experience in Microsoft Word, Excel and Outlook required
  • A true desire to collaborate among all resort partners to sell the experience and brand of Beaver Creek to new corporate, incentive and association groups
  • Hotel group sales or CVB experience helpful
  • Two to three years of previous experience directly related to hotel sales
9

Experience For Senior Group Sales Manager Resume

  • Selling group rooms, servicing accounts, developing and following up on leads for assigned markets
  • Identifying and agreeing cross quoting and alternative quote bases gaining the necessary broker commitment
  • Supporting the Premier proposition and preparing basic tender reports ahead of a client meeting taking place
  • Walking short distances throughout the hotel on site tours and during staff training
  • Implementing and following up on POA, business and marketing plans
  • Assisting in the hiring and training of all Group Sales Managers
  • Positioning of the quote based on needs/drivers of the customer and competition involved and highlighting Unum’s unique selling points for the SC
  • Identifying and managing small schemes deals or bespoke arrangements ensuring the agreed paperwork is signed and sent to the Strategic Partnership Team
10

Experience For Account Director, Group Sales Resume

  • Managing and running vendor shows, and maintaining relationships with local community event calendars
  • Creating, developing and producing accurate communications to internal and external customers
  • Monitoring sales developments, keeping abreast with competitors’ information and market intelligence
  • Providing motivation, direction and leadership to DSM’s and acting as mentor to DSM’s
  • Providing administrative support for the Director of Sales + Marketing, Associate Director of Sales as well as assist Sales Managers with daily tasks
  • Preparing of proposals, negotiation and contracting of Group Business
  • Creating and executing a plan to increase group sales volume

List of Typical Skills For a Group Sales Resume

1

Skills For Group Sales Manager Resume

  • Solicit, close and contract wedding & ski club group business using strong negotiating skills and creative selling techniques
  • Excellent organizational skills and multi tasking abilities
  • Solid decision-making, organization, and interpersonal skills
  • Strong business qualification and yield management skills
  • Strong computer, verbal, and writing skills
  • Strong social and presentation skills
2

Skills For Group Sales Coordinator Resume

  • Excellent communication, organizational and inter-personal skills
  • Excellent spoken and written communication skills in English and Mandarin
  • Change orientation (clear vision, sense of urgency, effective prioritization and adjustment of activities, effective time management, leverage of resources)
  • Outstanding sales, customer service, planning and organizational skills
  • Planning and organizational skills, multi-tasking
  • Have a passion for understanding a Client’s needs, and effectively communicate possible solutions to Clients
  • Attention to detail and exceptional problem solving skills
  • Advanced negotiation and sales closing skills
3

Skills For Director of Group Sales Resume

  • Read, listen, and communicate effectively, both verbally and in writing
  • Five years of sales and marketing or relevant business experience required; digital sales experience required
  • Review and revision of coaching and development skills
  • Understand a Client’s needs, and effectively communicate possible solutions to Clients
  • Fluent communication skills in German, Spanish and English language (orally and in writing)
  • Calculate tax rates, commissions, currency conversion and other advanced math skills
4

Skills For Franchised Group Sales Manager Resume

  • Experience directly related to hotel sales. Strong communications (telephone and in person)
  • Refined verbal, written and presentation skills
  • Computer skills related account and yield management
  • Follow company’s policies and procedures and is able to effectively communicate them to subordinates
  • Self-managed work experience and teamwork experience is required
  • Partners with group counterpart to effectively manage the business opportunity
  • Proven strong background of direct selling to customers and managing dealer/distributor relationship
  • Maintain knowledge of comp set hotels (Northwest Corridor/Denver/Mountains) in order to effectively sell against each sector
  • Proven sales experience in a high volume environment
5

Skills For Director, Group Sales Resume

  • Servicing of accounts to provide an unsurpassed customer experience
  • Identifying further opportunities to promote SPI. Securing Brokers own scheme or highlighting schemes that have high claims experience that can be quoted on
  • Excellent problem solving, reasoning, motivating, organizational and training abilities
  • Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience
  • Display solid and consistent judgment of broker partner production potential including knowing when to walk away
  • Strong understanding of how group underwriting works
  • Penetrate and saturate prospective and existing customer organizations for effective multi-department selling
  • Experience working in a similar resort setting
  • Strong on one or more of the following: server, storage, networking, and enterprise software
6

Skills For Group Sales Executive Resume

  • Conduct effective sales programs in established group room markets by setting and achieving goals
  • Prepare Group Resume’s and distribute to all Departments ensuring all group requirements are in place prior to Group arrival
  • Resort, hotel or travel industry marketing/sales experience
  • Wider industry knowledge and/or experience of working in sales office environment desirable
  • Organize and execute familiarization trips to educate partners & meeting planners on the hotel and develop good relations
  • Demonstrate ability to work independently and produce results, while being self-motivated
  • Hotel Sales experience in a similar resort setting
  • Partner with the Service and Operations teams in providing a customer experience that exceeds the customers' expectations and
7

Skills For Hotel Group Sales Manager Resume

  • Actively seek overflow opportunities by establishing strong relationships with industry partners
  • Previous experience with management or supervision in the hotel/leisure sector
  • Strong knowledge of corporate, association, SMERF, incentive and other group market segments
  • Previous experience with Shangri-La Hotels & Resorts an asset
  • Maintain good relationship with new and existing clients in order to encourage repeat bookings
  • Good knowledge of the OPERA Sales & Catering & PMS systems
8

Skills For Manager, Group Sales Resume

  • Group Sales experience required
  • Selects and retains sales staff of professional,trained and motivated employees through effective performance management and career development programs
  • Take direction from multiple individuals and prioritize responsibilities
  • Experience in similar position
  • Proven track record of selling in the Asian market
  • Strong understanding of the convention / group market within a large, full service hotel
9

Skills For Senior Group Sales Manager Resume

  • Strong knowledge of Delphi, Microsoft Office including Word, Outlook, Excel and Power Point
  • Two to four years Marriott related experience and/or training
  • Experience working in a Sales database (example: ACT or other contact management software)
  • Provide excellent and quality customer service to diverse constituents
  • Strong knowledge of Microsoft Word, PowerPoint, and Excel needed
10

Skills For Account Director, Group Sales Resume

  • Airline or travel industry experiences ideally in group handling processes
  • Applicants are required to have 2-3 years previous experience in a similar role and travel is required; both domestic and international
  • Experience in Sales & Hospitality is required
  • Strong relationships with major Melbourne media agencies (specifically online and/or TV Account Directors)
  • Progressive hotel sales experience
  • Hotel experience is required
  • Experience in cross-cultural business practices
  • The ability to organize and manage multiple priorities and responsibilities in a high-pressure environment
  • Progressive hotel sales experience in a specific market

List of Typical Responsibilities For a Group Sales Resume

1

Responsibilities For Group Sales Manager Resume

  • Strong prospecting and relationship building skills, ensuring clients have a luxury experience with the brand throughout the sales cycle
  • Have strong communication skills written, verbal and public presentations
  • Maintain strong skills with sales applications: Delphi, CI-TY, Opera, Outlook, Word, Excel, etc
  • Effectively soliciting and becoming familiar with all accounts in both his/her market segments, as well as the entire Sales operation
  • Demonstrated experience in driving multi-million dollar revenue from business to consumer and business to business sales channels
  • Prior experience with Microsoft Office applications and ability to understand complex data required
  • Prior experience as a Director of Group Sales, Director of Sales
  • Maintain organizational skills to support the sales process
  • Experience includes heavy prospecting through a hotel re-positioning or lesser known brand
2

Responsibilities For Group Sales Coordinator Resume

  • Proven record of achieving sales goals/targets and motivating staff
  • Proven track record in developing long-lasting business relations with corporate executives
  • Previous experience with Microsoft Office programs including Outlook, Word, Excel and PowerPoint
  • Excellent training and development opportunites
  • 2 – 4 years’ experience in sales
  • Hospitality or resort industry sales experience, comparable field or educational equivalent
  • Develops and maintains strong business relationships with key group agencies and corporate accounts for MICE tool to gain long-term commitments to AA
3

Responsibilities For Director of Group Sales Resume

  • Oversee on-site operations to ensure effective implementation of clients’ expectations
  • Analyze and make recommendations to define, validate and lead a new sales role specific to group term life
  • Experience in the group life sales, or sales support, industry
  • Previous Hotel/Sales/PR experience
  • Experience in Sales required
4

Responsibilities For Franchised Group Sales Manager Resume

  • Experience as a Group Sales Manager from the local market
  • Experience in a similar capacity; of which 2-3 years is in a supervisory capacity with accountability for managing managers
  • Resort sales experience highly desired
  • Demonstrates a high level of creativity, personal commitment to achieving sales targets and a sense of gracious hospitality
  • Prospecting, analyzing and telemarketing new clients
  • Leading the Group Sales team in achieving the desired production levels commensurate to meeting Budget expectations
5

Responsibilities For Director, Group Sales Resume

  • Coaching, motivating and development of sales team
  • Monitoring and reviewing of key performance management parameters
  • Using the daily Artesian report to research client activity to ensure the SC is fully appraised of the ongoing developments of their key clients
  • Researching information and fact finding for large/mid cases and tender documents
  • Agreeing application of BCD – working with the SC to maintain the required balance point
  • Outstanding vacation time – three weeks to start – four weeks after year one
  • Establishing co-ordination and co-operation on issues across team
6

Responsibilities For Group Sales Executive Resume

  • Monitoring sales of the group and impact on the business
  • Reviewing potential customer analysis, productivity per TSRs, number of TSRs/team
  • Encouraging exchange of information and ideas freely
  • Setting performance parameters for the group (e.g. target)
  • Developing a team of high motivated and dynamic DSM’s
  • Setting objectives for DSM’s
  • Conducting DSM performance reviews
  • Having the ability to function in a fast-paced environment, handle multiple projects and adhere to deadlines is a necessity
  • Following-up with phone calls to thank clients for the business and to re-book for future years
7

Responsibilities For Hotel Group Sales Manager Resume

  • Preparing strategic plans for the group including development of DSMs and TSRs
  • Adhering to all Accorhotels sales standards
  • Attending national tradeshows for networking and exposure purposes
  • Organizing and conducting qualified FAM Trips
  • Requesting referrals/leads from accounts
8

Responsibilities For Manager, Group Sales Resume

  • Conducting local outside sales calls and site inspections of assigned Kimpton Hotels with potential/established accounts
  • Utilizing prospecting efforts to maximize group sales usage
  • Acting as a liaison between Sales and Meeting & Events to ensure the clients’ needs are clearly transitioned from Sales
  • Making prospecting calls on behalf of Sales Managers and schedule appointments as assigned
  • Organizing assigned events, complete with timeline for completion while maintaining approved budget
  • Ongoing products and processes and systems training
  • Manage group’s billing information including invoicing, billing, deposits, all while working closely with the Accounting department
9

Responsibilities For Senior Group Sales Manager Resume

  • Assist in compiling sales forecasts, developing of guest room rates, collecting and reporting sales data and managing the departmental budget
  • Responsible for the group selling process: prospecting, sales trips, trade shows, sites, contracting and servicing
  • Creates reservations, enters rooming lists, conducts reservation auditing including rate code and billing charges
  • Knowledge of CI/TY or Delphi, including merging menus, blocking function space and creating BEO’s
  • Coaches Selling Managers to drive selling and model clienteling behaviors
  • Identifies selling opportunities and resolves problems by researching and analyzing data
  • Maximize revenue by developing ideas that encourages up-selling, creative planning and service offerings
  • Participate in the following:weekly yield meeting, daily business review meeting
  • Responsible for co-managing the hotels group marketing efforts with marketing manager and/or agencies
10

Responsibilities For Account Director, Group Sales Resume

  • Train and monitor the process of sending referrals, setting traces and profiling accounts
  • Appointment making for the SC, meeting packs are put together to help identify all relevant hooks for the SC to present (SPI, Deepening, NTM GIP, RR)
  • Group Sales process initiating customer contact, qualifying, follow up, negotiation, contracting, service delivery
  • Engages with guests’ pre-visit inquiries or issues with planning their trip or purchasing on-line tickets for Chocolate World Attractions and events
  • Ensure that all billing is recorded before billing cycles in an accurate and timely manner
  • Assist in preparing and developing Sales Action Plans
  • Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market

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