Global HR Operations Resume Sample

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Harry Schroeder
1195 Chloe Crest,  Phoenix, AZ
+1 (555) 152 7467

Work Experience

Global HR Operations Director
05/2017 - PRESENT
San Francisco, CA
  • Performance Assessment, Performance Calibration, Talent Review
  • Continually evolve the HR Operations strategy increasing effectiveness and efficiency within the various service lines by driving increased utilization of global HR systems using an end to end employee viewpoint, while reducing operational costs over time and minimizing risk
  • Lead a multi-disciplinary team in North America and Asia including AskHR Contact Centers, HR Knowledge Management, Payroll, Workforce Data Administration, Recruitment Operations and Learning Operations
  • Achieve balance between global processes and standardization and local requirements
  • Drive a large payroll optimization project to improve global governance, standards and controls; implement new technology solutions; streamline end to end processes; and proactively manage risks in this important function
  • Partner with Business Solutions to implement a comprehensive HR technology client education roadmap to enhance the employee experience as it relates to global HR systems
  • Execute on the regional HR operations hub strategy, continuing to build out our HR capability in MBPS while effectively transitioning work from higher cost locations (i.e. transition Workforce Data Administration from Hong Kong to MBPS and complete the transition of learning admin activities across Asia)
  • Continue to evolve the Salesforce HR Knowledge Management portal to improve access to Qs and As, HR policies and information based on an employee life cycle view
  • Attract, Coach, develop and Engage a large, globally dispersed HR team
Analyst, Global HR Operations
12/2013 - 04/2017
Detroit, MI
  • Ensure all HR practices related to technology are compliant with regional regulatory requirements, globally
  • Ensure timely completion of all compliance requirements
  • Manage the day-to-day Global HR Operations Team to provide exceptional service in client interaction and fulfill HR-related transactions
  • Monitor all work and project activities of the team to ensure Service Level Agreements (SLAs) are met
  • Manage client requests and projects, balancing daily workloads of the team
  • Align employee activities and management decisions to the GHRO guiding principles
  • Learn and utilize knowledge about client, segment, market and technology to assist Global HR Ops employees with delivering quality experience and determining troubleshooting options as needed
Global HR Operations Knowledge Management Internship
04/2007 - 07/2013
Houston, TX
  • Establish and monitor service level agreements and performance metrics for assigned services and motivate team members to achieve and exceed service standards. Use employee feedback and HR Contact Centre call indicators to inform areas of improvement and partner with appropriate HR stakeholders to address change management issues
  • Drive continuous improvement through customer feedback, benchmarking and seeking system and process improvements
  • Maintain and enhance HR analytics reporting to management and HR Leadership
  • Partner with HR Business Partners to facilitate data extracts and analysis
  • Monitor, maintain, and simplify policy, procedures, and processes to ensure compliance with organizational policies, as well as regional employment laws
  • Manage Global Human Resources compliance activities which includes process and system audits and data integrity monitoring
  • Identify, re-engineer, and implement strategic HR policy/procedural changes to simplify and achieve operational excellence, globally


Purdue University North Central
2002 - 2007
Bachelor's Degree in Human Resources

Professional Skills

  • Proven stakeholder management skills through building professional relationships and influencing stakeholders, including executives
  • Strong problem-solving and analytical skills, tracking progress and success against appropriate metrics
  • Proven effective written and verbal communication skills including executive summaries
  • Proven business acumen and solid analytical, communication, financial and problem solving skills
  • Proven experience in developing a service delivery strategy to meet consumer and/or employee needs and applying robust measurement and reporting infrastructure
  • Established problem solving, conflict resolution, networking and technical aptitude skills
  • Establish developmental programs to enhance employees’ skills while anticipating future organizational workforce needed

How to write Global HR Operations Resume

Global HR Operations role is responsible for events, finance, training, recruiting, security, compensation, payroll, reporting, design, languages.
To write great resume for global hr operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Global HR Operations Resume

The section contact information is important in your global hr operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Global HR Operations Resume

The section work experience is an essential part of your global hr operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous global hr operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular global hr operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Global HR Operations resume experience can include:

  • Experience designing and producing reports that satisfy complex requirements
  • Experience from building and managing global HR operations
  • Experience with content development / professional writing
  • Flexibility to quickly manage changing priorities and ability to deliver under tight deadlines
  • Experience of working across EMEA is also advantageous
  • Experience of managing teams through change

Education on a Global HR Operations Resume

Make sure to make education a priority on your global hr operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your global hr operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Global HR Operations Resume

When listing skills on your global hr operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical global hr operations skills:

  • Effectively lead, guide and support multi-track teams while collaborating to deliver quality services on time
  • Proven leadership experience or HR function expertise
  • Second European language skills is advantageous
  • Experience managing teams through change and driving individual and team performance
  • Management experience with a focus on engaging and developing talent within the organisation
  • Experience developing and implementing operational and organisational strategies

List of Typical Experience For a Global HR Operations Resume


Experience For Global HR Operations Director Resume

  • Support IPG Global HR Operations deployment initiatives, such as PeopleSoft (hrlink) Online Approvals deployment, Global Employee Self Service, I-9 solution deployment
  • Provide ongoing administrative support to agencies , including system support for acquisition and divestiture activity, reorganizations, data corrections, mass loads, Global Design configuration and HR reporting and analytics
  • Articulate market/country-specific requirements and resources to effectively help leadership understand and address challenges and priorities
  • Work with Regional Lead to develop strategy for the effective delivery and coordination of ER and HR Operations activities for region
  • PeopleSoft (hrlink) Global Design documentation and content management including coordination of hrlink/HR procedure training material

Experience For Business Manager, Global HR Operations Resume

  • Support Corporate IPG via dedicated support to the IPG Corporate HR team for matters related to HR Operations, PeopleSoft (hrlink) initiatives and design/configuration such as HR reports and other ad hoc projects
  • Support select Global Compliance Training initiatives for IPG globally, including monitoring and responding to inquiries via shared inbox, generating reports, and proposing process improvements
  • Proven ability as an innovative thinker, a change agent and a tactical lead helping facilitate the achievement of goals
  • Background in HR business processes, HR administration and data reporting
  • Build relationships and manage multiple agendas

Experience For VP, Global HR Operations Resume

  • Provide relevant and effective consulting services to businesses, and lead overall delivery of operations, ER and IR processes for Belgium and France. Ensure valuable solutions for the complexity of businesses in the market
  • Work in close partnership with shared services (Cargill Business Services) to deliver recurring end-to-end services and processes
  • Responsibility (as required) to represent the regional colleague consultative body (such as the European Works Council)
  • Judgment and maturity

List of Typical Skills For a Global HR Operations Resume


Skills For Global HR Operations Director Resume

  • Adjust changing priorities, successfully navigate ambiguity and ability to work with a variety of personalities in different cultures
  • An outgoing and action-oriented personal style with a strong analytical sense
  • General business experience in large, global, highly-matrixed organizations
  • Experience in and/or significant exposure to Human Resources operations
  • Influence multiple stakeholders across an international HR team to achieve global standardization and consistent employee experience
  • Leadership experience and HR functional expertise
  • Previous work experience in HR Operations or similar environment

Skills For Business Manager, Global HR Operations Resume

  • Experience in Human Resources or with HR processes
  • Previous work experience in HR operations
  • Proven ability to lead complex initiatives across multiple business units
  • Demonstrated ability to identify and understand complex issues and drive to resolution
  • Nurture strong partnership with IT organization to enable the function’s ability to meet the human capital needs of the enterprise
  • Building, leading, and mentoring teams
  • Testing – support all testing efforts related to Workday Upgrades, system configuration changes, or design enhancements leading into performance events
  • Expertise in building professional relationships and influencing stakeholders, including executives
  • Embrace and drive a data-driven approach to scoping/solving business issues

Skills For VP, Global HR Operations Resume

  • Conduct complex transaction-processing specific to role utilizing the tools and resources provided
  • Maintains and develops knowledge relating to the requirements of the Success Factors system
  • Provide SAP & eDocs expertise to business and colleagues
  • Interact with the GRHO Process & Knowledge Teams – research technical issues, assist with requirements
  • Interact with ServiceNow to understand new releases, research tool capability, and work with Account Management to ensure optimal use of the application
  • Coordinate & Partner with DTSS for all Platform related sustainment & enhancement
  • Coordinate with HRIS – integrations & requirements
  • Collaborate with all HR Application Stakeholders related to integration opportunities

Skills For Director, Global HR Operations Resume

  • Global delivery through a large geographically dispersed team across multiple time zones and different cultures
  • Achieve results through a cross-functional and matrix organization
  • Manage teams to drive organisational performance
  • Develop and implement operational and organisational strategies
  • Act as a thought partner with senior leadership across the enterprise to integrate new work, processes, business, markets and projects
  • Apply knowledge of human resources and multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
  • Establish cross-functional, collaborative relationships with business and technology partners at all levels
  • Innovative and strategic thinker that can identify and act on opportunities to challenge the status quo

Skills For Analyst, Global HR Operations Resume

  • Demonstrated the ability to design and implement analytical applications to support a service operation’s needs for reporting such as productivity, service excellence and compliance
  • A clear business understanding and a commercial mind-set
  • Lead, support and develop an HR team working internationally
  • Execute and create momentum around agreed strategies and actions in the organization
  • A holistic approach to HR and management and a documented ability to deliver action and concrete results within your area of expertise
  • Lead work and daily activities for the Global HR Operations organization to ensure Service Level Agreements (SLAs) are met and issues are resolved with regional clients
  • Provide direct, escalation support to senior level stakeholders on time sensitive or highly confidential Global HR Operations work; provide onsite expertise and escalation support as needed
  • Partner with other Global HR Operations Leadership Team members to coordinate the training and development of team members

Skills For Global HR Operations Senior Analyst Resume

  • Develops operational plans, facilitates implementation, execution and measuring results
  • Develop, motivate and retain qualified employees
  • Performance Ticket Support – receive and action against escalated global ticket requests related to Performance Administration
  • Assure completeness, accuracy, and compliance of all managed tickets
  • Performance Event Support – Assist in the execution of steps required to launch performance events to eligible employees across the enterprise (Performance Planning, Mid-Year, and Year-End)
  • Respond to ad hoc inquiries from peers, team members, and customers related to Performance Administration
  • Performance Reporting Support – Assist with running of performance reports to gauge company status during performance events. Make recommendations to enhance reports as necessary
  • Liaise with Global Team members – attend global team meetings with call center peers, provide insight and take feedback to enhance approach as required

Skills For Program Manager, Global HR Operations Resume

  • Training Procedures – assist in ensuring all training materials, including desktop procedures, are current. When requested, assist with modifications to desktop procedures resulting from new functionality, change requests, or design enhancements
  • Assist with Talent and Performance Security Role Assessment and assignment as needed
  • Lead the Business Administrator function - Serve as direct manager for Redmond-based Executive Assistants and provide leadership for GHRO’s global Business Admin community
  • Experience, preferably in a global corporation in HR or a related field
  • The job holder works closely with the General Manager and local HR colleagues to ensure the recruiting selection process is being recorded in our HR system

Skills For Global HR Operations Regional Manager Resume

  • Serve as a subject matter expert for headcount reporting and data as well as metrics that summarize activities of the HR Operations team
  • Knowledge of enterprise HRMS systems and statistical data programs including R
  • Transform raw data into polished reports that provide senior leaders with insight to PepsiCo’s workforce and HR operations
  • Provide support to colleagues with questions about published reports and analysis
  • Disseminate information about PepsiCo’s workforce size and composition to HR and Finance teams
  • Expertise in data analysis and relationships

Skills For Regional Manager, Global HR Operations Resume

  • The data modules in Success Factors are primarily maintained by the incumbent and they are responsible for the facilitation and coordination of HR processes across the organization, both within the Success Factors system and outside of it
  • Maintains the integrity of HR data within Success Factors
  • Processes transactional initiatives of the Success Factors system to support the centralization of HR operational work globally
  • Lead work and daily activities for the Global HR Operations function, including new hire administrative processing, to ensure Service Level Agreements (SLAs) are met and issues are resolved with enterprise clients
  • Provide direct escalation support to senior level clients on time sensitive or highly confidential Global HR Operations work; provide onsite expertise and escalation support to regional stakeholders as required

Skills For Global HR Operations Knowledge Management Internship Resume

  • Lead work and daily activities for the Global HR Operations team to ensure Service Level Agreements (SLAs) are met and issues are resolved with regional clients
  • Provide direct, escalation support to senior level enterprise clients on time sensitive or highly confidential Global HR Operations work; provide onsite expertise and escalation support to regional stakeholders as needed
  • Responsible for Translating and implementing the Global HR Operations Service Delivery strategy for the countries in alignment with the original infrastructure established within GHRO to maximize cast members’ experience and achieve operating efficiency
  • Act as a strategic business advisor to our clients and partners by proactively identifying opportunities to transform the way we do business
  • Enable and ensure Disney employees, retirees and non-employees to receive the right HR Services information the first time through innovative tools
  • Accountable for the financial and business impact of process development and implementation and responsible for optimizing HR Operations service delivery module and cost effectiveness

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