Front Desk Attendant Resume Sample
Cornelius Dicki
743 Lueilwitz Fields,
Dallas,
TX
+1 (555) 287 6450
Work Experience
Lead Front Desk Attendant
10/2017
-
PRESENT
Houston, TX
- To provide warm welcomes, magic moments and fond farewells to all Members, guests and others over the telephone through compliance with the club'’ phone etiquette standards
- Handle cash, traveler’s checks and credit cards in a safe and accurate manner
- Reports to Front Desk Manager
- Position requires a strong customer service focus, strong communication skillsand a positive attitude
- Provide new/prospective member tours as needed
- Fold towels and clean equipment
- Assist members by showing them how to operate equipment
Front Desk Attendant
05/2013
-
07/2017
Boston, MA
- Ensure that all Members and Guest check in when using the Spa & Sports Club and that all Members are addressed by name
- Answer telephones promptly and courteously and direct all calls to the appropriate areas
- Responsible for maintaining good conduct and safe working habits while in all areas, including all exercise areas and equipment are in safe and effective working condition, and assuring that others are acting safely
- Are not eligible for County benefits except as otherwise provided for by policy
- Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Opera or hotel specific recording process
- Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with sbe confidentiality standards
- One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Multitask, work in a fast-paced environment and have a high level attention to detail
- Laundry and locker rooms services
Front Desk Attendant, Per Diem
06/2008
-
03/2013
New York, NY
- Comfortable with long periods of physical labor
- The assembly and winterizing of Tent Village
- Collects membership fees and performs related record keeping
- Updating staff schedules
- Through effective and creative promotion of the Hotel’s facilities and services, ensure that the opportunities for revenue, increased departmental profits and facility usage are maximized
- Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies,
- Annotate each week’s daily event schedule for Guest Service hospitality & transportation requirements
- Maintain clear and timely communication with Guest Services Coordinators, Guest Group Billing Assistant and Reservations Manager regarding additions to a Guest Group’s schedule and/or services to assure accurate billing
Education
Johnson & Wales University
2003 - 2007
Engineer's Degree in Hospitality
Professional Skills
- Positive attitude, excellent phone skills, typing and multi-tasking
- Strong organization, motivation, leadership, supervisory and interpersonal skills
- Knowledge of computer skills, and hotel operating hardware
- Good communication skills in English Language (spoken and written)
- Speak effectively in English and Portuguese welcoming owners, guests and vendors
- Have a general understanding of the Rossignol Experience Center Program
- Previous hotel experience working in a front desk capacity is an asset
How to write Front Desk Attendant Resume
Front Desk Attendant role is responsible for software, events, assembly, payroll, security, training, retail, basic, languages, typing.
To write great resume for front desk attendant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Desk Attendant Resume
The section contact information is important in your front desk attendant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Desk Attendant Resume
The section work experience is an essential part of your front desk attendant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front desk attendant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk attendant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Desk Attendant resume experience can include:
- Demonstrate proficiency of basic math skills
- Have telephone skills and sales/promotional aptitude
- Two years of customer service experience required
- Establish good public relationship with all guests
- Hourly Rate of $12-$13 commensurate with experience
- Previous Campground experience
Education on a Front Desk Attendant Resume
Make sure to make education a priority on your front desk attendant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk attendant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Desk Attendant Resume
When listing skills on your front desk attendant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front desk attendant skills:
- Recognize and respond effectively to incidents, and provide proper documentation when necessary
- Two (2) or more years' experience in the Hospitality Industry
- Previous experience with Visual One PMS
- Operate light panels for indoor and outdoor courts
- Greeting and assisting customers. Provide program information services and membership information
- Ordering necessary merchandise and assisting with the golf shop operations
List of Typical Experience For a Front Desk Attendant Resume
1
Experience For Lead Front Desk Attendant Resume
- Maintain cleanliness of rental equipment
- Tune and maintain skis/snowboards to meet supervisor approval
- Pass Rossignol Certification Test
- Daily Fitness Center Operations (Assist members, answer phones, laundry duty)
- Maintains fitness center files; utilizes member management software program to input participant information and compiles monthly and quarterly reports
- Meet deadlines (email, telephone inquiries, guest inquiries)
- Computer literate with Microsoft Office programs, and Hotel reservation systems
- Possess a positive, friendly and professional attitude
2
Experience For Suburban Extended Stay-hotel Front Desk Attendant Resume
- Meets and greets current and potential Fitness & Sports Performance Center clients
- Schedules Fitness & Sports Performance Center clients for interviews and new starts
- Meets and greets current and potential Fitness & Sports Performance clients
- Schedules Fitness & Sports Performance clients for interviews and new starts
- Assign courts to players for open time, donated courts, private lessons and group lessons in computerized reservation system
3
Experience For Front Desk Attendant, Per Diem Resume
- Relay phone messages to office staff
- Book private lessons and provide information about NTC Tennis Programs
- Compose monthly schedule for Service Desk associates
- Inventory supplies for front desk and laundry
- Assist membership/child care as needed
- Assists with all member service desk administration and processes, answers phones, and processes membership enrollments
- Monitors alarm system, surveillance equipment and radios
4
Experience For Best Western Plus-hotel Front Desk Attendant Resume
- Makes required patrols inside and on the perimeter of ARC buildings
- Maintains records, makes written reports and documents incidents
- Responds to emergencies, such as medical, fire alarms, and intrusion and bomb threats
- Enforces security rules and regulations
- CPR/AED and first aid certifications from American Heart Association or American Red Cross required.
5
Experience For Islandia Front Desk Attendant Resume
- Responsible for the smooth operation of check-in and check-out, guest services, guest satisfaction
- Have the ability to work under pressure and maintain customer service orientation
- Take in payments from customers and members
- Fun upbeat atmosphere!
- 1 Position Open
- Pay is $10
- Prioritize, assign, schedule and monitor shift coverage for assigned properties. Check work and monitor quality of Front Desk services provided. Update and maintain Master Schedule and payroll for assigned team. Provide direction and assist in the investigation and resolution of internal and external problems and concerns. Track and communicate goals for individual and department performance
List of Typical Skills For a Front Desk Attendant Resume
1
Skills For Lead Front Desk Attendant Resume
- Looking for a enthusiastic person to work in a fun Athletic Sports Club environment
- Looking to fill position for Evenings
- Assist with planning, promoting, and executing of various programs and activities
- Equipment Cleaning Tasks (Cardio machines and organizing weight rooms)
- Regular building Walk-Throughs (to ensure safety and to ensure towels are being collected and washed for members)
2
Skills For Suburban Extended Stay-hotel Front Desk Attendant Resume
- Occasional lifting/carrying of up to 25 pounds
- Work in an upright standing or sitting position for long periods of time
- Monitors access to the Student Recreation Center by checking people in before granting admission to the facility
- Announce all visitors, contractors, etc. to Residence owners before allowing them to go up to units and permit access to only authorize visitors
- Contact appropriate individual or department (e.g., Engineer, Housekeeping, etc.) as necessary to resolve call, request, or problem
3
Skills For Front Desk Attendant, Per Diem Resume
- Follow safety regulations for handling towels
- Front Desk Customer Service (Swipe in members and help with the purchase of training, towels and guest fees)
- Knowledge of GTNP and the surrounding area
- Answer and process phone calls, emails, and scheduling of activities
- Assist in keeping the front desk and reception areas clean and well maintained
- Assist students and community members checking in and out recreation equipment
- Anticipate client’ needs, respond promptly, however busy and resolve complaints, ensuring client satisfaction
4
Skills For Best Western Plus-hotel Front Desk Attendant Resume
- Basic computer knowledge (email, word, excel)
- Able to bend, stretch and lift moderate weights (35lbs)
- Speak and understand Spanish is a requirement at this specific location
- Speak and understand Spanish is a requirementat this specific location
- Speak and understand Portuguese is a requirement at this specific location since we expect a large group of Brazilian Residents and Guests at this specific property
- Greet Owners and Guests in a friendly manner at Condo Front Desk and anticipate needs and learn preferences of all those entered into the Building Link software
- Review shift logs/daily memo books and document pertinent information in pass-down logbooks
- 9 AM - 6PM (with one hour lunch)
5
Skills For Islandia Front Desk Attendant Resume
- Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift
- CPR/AED/First Aid certifications if hired
- The front desk is typically the general public's first impression of the National Tennis Center. It is important that our attendants be friendly, trustworthy, cooperative and able to handle a fast paced environment
- Proficient in working with basic computer functions and Microsoft Office suite including Word, PowerPoint, and Excel
- Night and weekend shifts available
- Pays $10.00 per hour
6
Skills For Club Front Desk Attendant Resume
- The shifts are Sat - Sun, 9am - 3pm
- Professional attire and required to work ALL Texas Tech Football home games
- Weekend Availability with week night fill-ins
- Weekends and holidays only. Hours are 9am-5pm
- Possess the ability to present self professionally in guest interaction
- Safe Serve certification required within 30 days of hire
- Assists with the safety of the individuals in the event of a storm
- Maintain a balanced receipt log
7
Skills For Campground Attendant / Front Desk Attendant Resume
- Maintain a safe and controlled environment
- Enforce and adhere to all policies and procedures of the Student Recreation Center
- Attend all staff meetings and in-service trainings
- Reports to Guest Services Coordinator (Hospitality/Facility Support)
- Current CPR & First Aid certifications required
- Creates quotes, invoice analysis’ and letters for the sales team
8
Skills For Hotel Front Desk Attendant Resume
- Supervise the daily functions of assigned Front Desk team within assigned portfolio while maintaining standards of excellence for processes, methods and personnel. Serve as Liaison and internal Consultant with Property Managers and Front Desk Team Leaders to ensure the goals and needs of the property, company and its customers are consistently met
- Conduct quality assurance visits to assigned properties. Make observations in Front Desk area and collect and present data for Management. Identify current and possible issues, inconsistencies, and suggest appropriate corrective procedures
- Conduct new hire orientation for Front Desk staff as assigned and ensure all assigned employees are aware of and comply with company and customer regulations, policies, work procedures, instructions and deadlines. Conduct service related training programs as needed
- Participate in starting up new properties. Schedule constant coverage for initial period and ensure staff are aware of and comply with company and customer regulations, policies, work procedures and instructions
- Recommend personnel actions, such as new hires, promotions, transfers, terminations, or disciplinary measures. Participate in the Performance Evaluation process of assigned staff and provide counseling and coaching to employees. Maintain harmonious employee/employer relations
9
Skills For Front Desk Attendant Resume
- Filing paperwork, member forms
- Providing administrative support to the Front Office Supervisor
- Contribute to the documentation of Standard Operating Procedure and maintain existing procedures
- Aid in answering of general phone inquiries regarding reservations, prices, and program information
- Serve as information center for NTC patrons providing them with pertinent information and changes regarding NTC procedures
- Correctly fit guests with ski/snowboard equipment using height, weight, boot sole length ability
- Guest Services (handling reservation and guest inquiries both in person and over the telephone)
- Dispenses information and answers questions regarding Fitness & Sports Performance Center memberships
- Properly account for any money transactions during shift and monitor and reconcile daily court sheet
10
Skills For Lead Front Desk Attendant Resume
- Monitor courts for players exceeding time
- Record phone numbers for open time players and record names of players acting as no- shows for future reference
- Collect monies and record same for teaching programs and contract time
- Collects membership fees and performs related record-keeping
- Monitors security of buildings, parking lots and other areas
- Unlocks and locks doors to buildings at the beginning and end of regular work days
- Assists in familiarizing new employees with routines and procedures
- Maintain Omni standards for cleanliness and general appearance of the Ski Area
- Keep inventory of supplies
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