Front Desk Supervisor Resume Sample
Ericka Hahn
3597 Lubowitz Square,
Phoenix,
AZ
+1 (555) 332 4364
Work Experience
Senior Front Desk Supervisor
01/2018
-
PRESENT
Phoenix, AZ
- Understand and practice Marriott’s high standards of hospitality
- Be knowledgeable about and promote the hotel’s services
- Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the
- Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
- Ensure staff’s knowledge of hotel services, features, and amenities
- Monitor Reservations/PBX operators on guests’ special requests and associated procedures
- Pre-block rooms where special requests are made
- Monitor reservations requests by fax, internet and mail
- Ensure that all reservations are processed according to established procedures and standards; communicate inventory availability opportunities to Reservation Manager and /or Revenue Manager
Front Desk Supervisor
03/2011
-
11/2017
Los Angeles, CA
- Assist other departments whenever necessary in performing all job functions to the hotel’s standards
- Work closely with other departments to effectively accommodate guests’ special requests and amenities
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures
- Pm-11pm shift or varying shift
- Hotel front desk experience
- Communicate effectively both verbally and in writing to provide clear
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
Hotel Front Desk Supervisor
09/2008
-
02/2011
New York, NY
- Acts as the reservation attendant. Assists in coordinating registration functions for all guests
- Managing the staff schedule
- Managing temporary help
- Providing coaching and counseling for team and individual development
- Training new and existing concierges
- Interviewing potential candidates
- Addressing resident concerns
- Maintaining current concierge service levels and implementing new services as needed
- Coordinating with office and maintenance teams to communicate with residents
Education
Golden Gate University - San Jose Campus
2004 - 2008
School's Degree in Management
Professional Skills
- Excellent verbal, comprehension, listening and problem solving skills
- 17) Strong training skills
- Excellent customer service and communication skills and training
- Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry
- Supervisory skills acquired through formal education or on the job training
- Report and accounting skills
- 13) Problem solving skills
How to write Front Desk Supervisor Resume
Front Desk Supervisor role is responsible for computer, training, organizational, customer, leadership, interpersonal, microsoft, english, basic, access.
To write great resume for front desk supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Desk Supervisor Resume
The section contact information is important in your front desk supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Desk Supervisor Resume
The section work experience is an essential part of your front desk supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front desk supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Desk Supervisor resume experience can include:
- Work together with staff on the same level, train and retrain on proactive hospitality skills, technical skills and communication skills
- Basic mathematical skills and ability to operate a 10-key by touch. Ability to access and accurately input information using a moderately complex computer
- Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems
- Strong computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
- Excellent interpersonal and communication skills, with a passion for guest service
- A team player with proven leadership and staff development skills
Education on a Front Desk Supervisor Resume
Make sure to make education a priority on your front desk supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Desk Supervisor Resume
When listing skills on your front desk supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front desk supervisor skills:
- Excellent communication skills, strong customer service skills and the ability to problem solve
- Effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Strong organization and working to deadline skill
- Perform and work effectively under pressure with a calm demeanor
- Resolve problems quickly and effectively
- Prior resort experience helpful
List of Typical Experience For a Front Desk Supervisor Resume
1
Experience For Franchised Front Desk Supervisor Resume
- Inform Director of Rooms of all safety and security concerns of property, guests and associates, including OSHA, General Liability and Workers’ Compensation cases
- PRIOR HOTEL FRONT DESK EXPERIENCE IS REQUIRED!
- Listen and interact effectively with guests
- Promote harmonious associate relations through effective supervisory practices. Oversees development of staff for succession planning
- Deliver a dynamic customer service experience by assisting guests with check-in/checkout process and inquiries
- At least two-three years related working experience in luxury hotels in a Front Office Department
- Previous front desk experience required
- Previous experience in similar role in hospitality
- Oversight of guest service experience
2
Experience For Hotel Front Desk Supervisor Resume
- Provide excellent guest service, guidance and leadership to ensure consistent customer service
- Responding incoming phone calls and inquiry from the guest /telephones and e-mails
- Fllowing the necessary steps needed to sell rooms
- Maintains workflow by studying methods; suggesting cost reductions; and developing reporting procedures
- Perform bookkeeping activities such as balancing accounts and conducting audits
3
Experience For FGP Front Desk Supervisor Resume
- Be able to work according to a budget, keep constant eye on staffing level and controlling costs
- Assists in hiring, training, and on-going supervision of the front desk staff
- Assists the purchasing supervisor in canvassing/purchasing of operations requirements
- Telephone, pen/pencil, photo-copying machine, computer and printer, file folders, filing cabinet, facsimile machine, storage supply carts, towels/linen,
- Assists Administrator with contacting all new members for prompt scheduling
- Supervises staff in greeting all patients in a professional, courteous manner, assisting patients if needed. Gives the same assistance when patients leave
- Supervises and works with staff in receiving payment from patients and processing information accurately
4
Experience For Front Desk Supervisor rd Shift Resume
- Screens incoming telephone calls for scheduling
- Helps with daily closing and balancing of money drawer
- Oversees hotel inventory, storerooms, purchasing, and receiving
- Verifies room status as stated on the Housekeeping report immediately after receiving it. Investigates and corrects any discrepancies
- Performs shift closing procedures and reviews all work performed during the shift
- Fluent in understanding and speaking English
- Assist in maintaining of bulletin board, or other visual representation, to note any outstanding issues, supply shortages within front office department
- With the guidance and approval of the General Manager, conducts all necessary performance evaluations, corrective counseling, recruiting and/or terminations
- Stay current on all procedural changes and new methods affecting the desk and relaying all information to the associates
5
Experience For Front Desk Supervisor Brooklyn Chinese Dental Resume
- Assist in training of new desk personnel and cross training
- Ensure that all departments work providing an efficient, professional and flexible service, all the time according to Rosewood Miramar standards
- Support the Management team by ensuring break and overtime policies are being adhered
- Continuous standing 90% of time -communicating with guests
- To ensure the smooth and efficient running of the front desk, covering both the reception and cashier sections of the desk
- Assist with training all new hires on brand standards and Westin Operating Procedures when the mentor/trainer is unavailable
- To handle, resolving and engaging guest opportunities
- Comply in maintaining security of information relating to customers and colleagues in the hotel
6
Experience For Senior Front Desk Supervisor Resume
- Monitor the enrolment and correct handling and updating of IHG Rewards Club Membership in Loyalty Connect and Opera
- Promote Hersha Hospitality and brand-specific marketing programs
- Represents the Company in a professional manner following all policies and procedures
- Assists in the completion of assigned administrative reports according to Company procedure
- Supervises and works with staff in processing patient information in the computer
- Supervises and works with staff in posting payments
- Oversee the Front Office Department operation and ensure all telephone calls/inquiries are answered within three rings and using proper telephone etiquette
- Ensure compliance of brand standards, operating procedures and policies
- Facilitates the training and development of all employees to sbe standards
7
Experience For Intercontinental Milwaukee Front Desk Supervisor st & nd Shift Resume
- Maintains Property Management System (PMS) with current room types, descriptions, rate and posting codes
- Runs the House Count Report and the Room Service Status Report, making sure all requests are handled properly
- Runs a detailed shift audit to the printer and makes the shift closing
- Assists in training new employees in the Front Desk Department
- Keeps a constant check of reservation status by taking a detailed arrival report
- Completes departure reports and follows up with the Housekeeping department on late check outs
8
Experience For Pfister Front Desk Supervisor st & nd Shift Resume
- Assists the guests with pertinent information concerning the hotel's accommodations and features, and resolves complaints
- Runs daily system reports, i.e. arrivals, departures, occupancy, house count, etc. and distributes them according to established guidelines
- Performs manual positioning of transactions
- At least one year working at a front desk - required
- Responsible for front desk coverage at Medical Building clinics
- Assist with developing front desk policies and procedures for specified clinics
- Maintain employee records of attendance and counseling
9
Experience For Overnight Front Desk Supervisor Resume
- Ensure policies and procedures are being followed by all front desk staff
- Assure supplies and equipment are available for working needs
- Maintain clear communication with customers regarding mutual expectations
- Take personal responsibility and accountability for correcting customer-service problems
- Answers phones and handles guest requests/complaints, taking action deemed necessary are essential functions of this job
- Participates in daily shift check lists and ensures the items are completed during shift
10
Experience For Hilton Milwaukee Front Desk Supervisor Resume
- Assists in training and development of all Front Desk Guest Service Associates
- At least one year working at a front desk
- Ensure that all complaints regarding service and/or accommodations are investigated and resolves
- Handle group assignments, billing instructions, special requests, in/out logistic of VIP / special guest group
- Basic understanding of photography or videography
- Maintains employee records of attendance and counseling
- Assures supplies and equipment are available for working needs
List of Typical Skills For a Front Desk Supervisor Resume
1
Skills For Franchised Front Desk Supervisor Resume
- Technical Skill: Possess good secretarial skills to include the use of computers & other office machines
- Excellent supervisory and inter-personal skills
- Supervisory experience and leadership skills to manage a multi-functional staff and clientele
- Computer skills: Microsoft Word, Excel, Access, Windows 98, and the ability to navigate the internet. Familiar with EMR
- Great telephone etiquette skills
2
Skills For Hotel Front Desk Supervisor Resume
- Prior front office experience required
- Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience
- Computer Skills (Synergy, Nucleus, Opera, Vision, GoConcierge, Microsoft Office)
- 18) Selling skills
- Plan and organize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy and monitor outcomes
- Speak, read, write and understand effectively in English.
- Prior hotel front desk experience
- Supervisory and organizational skills with the ability to multi-task and be detail-orientated
3
Skills For FGP Front Desk Supervisor Resume
- Previous supervisory experience and knowledge of hiring, staffing, scheduling, training, and counseling associates
- Good understanding of computer handling
- German and English (speaking and writing on a good level)
- Maintains room security by providing effective key control and participates in matters relating to room security
- Upervisory experience in a lodging setting
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
4
Skills For Front Desk Supervisor rd Shift Resume
- Excellent hearing required to communicate in person and on telephone frequently
- 2 – 3 years of experience in a lead or training role
- Cooperate with other departments needing assistance to properly accommodate the guest and future clients
- 14) Effective complaint handling
- Good command of German and English, both verbally and in writing
- Front Office supervisory experience in the hotel sector
5
Skills For Front Desk Supervisor Brooklyn Chinese Dental Resume
- Able to prioritize, quickly change direction as the need arises
- Applicants are required to have three to five years experience in a related or at least front office position
- Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance
- HOTEL EXPERIENCE IS REQUIRED
- Have good knowledge about the local area and communities
- Recognize issues, set priorities, and take direction to accomplish established objectives
- Experience in insurance verifications
- Experience in medical front office position
- Education, License, Certifications, Experience
6
Skills For Senior Front Desk Supervisor Resume
- Relevant work experience in similar scope and title required
- Experience as a supervisor in a customer service environment
- 6 Months of experience as a Front Agent in a hotel OR
- Experience in a customer service environment
- 6 months front desk experience
- Ensures that all employees understand that the patient in the clinic is our top priority at all times
- Develop a strong knowledge of the hotel’s facilities and services and of the surrounding community
- 3) Meets and exceeds customer expectations by ensuring department provides excellent service and teamwork
7
Skills For Intercontinental Milwaukee Front Desk Supervisor st & nd Shift Resume
- Assist in the interviewing and strong performance supervision of front office associates
- To assist in conducting effective departmental meetings
- Prepare and conduct daily pre-shifts to communicate important information with all staff to provide excellent guest service in accordance to Hilton standards
- Strong computer literacy with MS Word/Excel, and PMS required; knowledge of MARSHA is recommended
- Good command of English and Putonghua
8
Skills For Pfister Front Desk Supervisor st & nd Shift Resume
- Experience in a similar capacity is required
- Demonstrated proficiency with IDX scheduling, registration, and charge entry systems
- Two years hotel front desk agent experience required
- Work cross-functionally to streamline and maximize customer experience
- Files charts numerically and keeps the charts and files neat and in good repair. Supervises staff who are involved with the filing process
- Ensure service standards, grooming standards and a strong presence at front desk to assist team members are in a place
- Has a very good command of English
9
Skills For Overnight Front Desk Supervisor Resume
- Brand experience is helpful
- To provide excellent guest service
- Comfortable in authoritative role and able to empower your associates to provide excellent service
- Previous Front Desk or hospitality industry experience in similar hotel or resort environment
- Previous Hotel Front Desk experience is required
- Ensuring brand standards for service, communication, grooming and training are met for DoubleTree by Hilton and Vail Resorts
- Willing to work during night shift
- Working knowledge of computerized registration, billing and collection procedures
10
Skills For Hilton Milwaukee Front Desk Supervisor Resume
- Monitoring the activities and performance of the front desk clerks during his or her shift to insure that high standards and efficiency are maintained
- Working knowledge of medical insurance HMO/PPO/EPO/Indemnity/Worker’s Compensation
- Willing to work overnight shift, holidays and weekends
- Ongoing analysis of processes for continuous improvement/efficiency
- Keeping the lines of communication open with both Front Desk Managers and the staff
- Process / monitor all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for employees
- Assists guests in obtaining, entering and exiting the safe deposit box area,
- Answers inquire pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions
List of Typical Responsibilities For a Front Desk Supervisor Resume
1
Responsibilities For Franchised Front Desk Supervisor Resume
- Strong organizational skills, time management techniques, and ability to multitask
- Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
- Previous administrative skills and knowledge/ability to efficiently use standard professional computer programs
- 5) Leadership skills
- 6) Management skills
- 7) Delegation skills
- To be able to operate At Your Service and deal with enquiries in an efficient manner and to be knowledgeable about the hotel
- Good knowledge in customer relations
- Operate machinery such as computers, printers, photocopy and fax machines, credit card imprinters
2
Responsibilities For Hotel Front Desk Supervisor Resume
- Luxury hotel front desk experience required
- Brand specific systems knowledge strongly encouraged
- Hospitality background and experience highly desired
- Guest/Customer Service - Supervisor background and experience highly desired
- Front Office experience in a five star hotel
- 1 or more full years employment experience in a related position with this company or other organization(s)
- Calm, organized work ethic with ability to prioritize and meet deadlines
- Strong commercial/business awareness
- Progressive experience in a hotel or a related field required. College course work in related field helpful
3
Responsibilities For FGP Front Desk Supervisor Resume
- Customer service experience, ability and desire to assist a diverse group of customers
- Experience as Team Leader in Front Office
- Front Desk experience
- Experience with Word, Excel, Windows
- Comply with Westin rules and regulations for the safe and effective operation of the hotel facilities
- Develops, implements, and maintains an effective owner and guest relations program to include complaint resolution procedures
4
Responsibilities For Front Desk Supervisor rd Shift Resume
- One to three years of experience in Front Office/Guest Services
- Experience in Front Desk management and procedures
- Plan, set priorities, and handle a variety of tasks with interruptions and deadlines
- One year of experience in the Hospitality Industry required
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
- Staff training, scheduling, recruiting, and charting of Front Desk staff performance and goal setting
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
5
Responsibilities For Front Desk Supervisor Brooklyn Chinese Dental Resume
- Consistently offer professional, friendly and engaging service by leading by example and working alongside the colleague and leadership teams
- Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
- Assist with direction, training, motivation and counseling of front office staff
- To conduct pre shift meetings including Daily Huddle and 15 minute training revitalizers
- Assist in managing & motivating front desk personnel
- Problem solving and decision-making abilities
6
Responsibilities For Senior Front Desk Supervisor Resume
- Participates in formulating selling strategies and rate structures
- Answers inquiries pertaining to hotel policies and services, and resolve guests’ complaints while supporting all customer service programs
- Interact with guests and share hotel knowledge using Personalization such as using the guest name
- Provide local information for shopping, dining, nightlife, and recreational destinations
- All GTLC employees are required to live on-site (either in employee housing or in your own RV)
7
Responsibilities For Intercontinental Milwaukee Front Desk Supervisor st & nd Shift Resume
- To assist in replying to Market Metrix responses
- To assist Front Office Manager in developing and implement training to address specific areas of improvement within areas of responsibility to ensure results meet or exceed targets
- Ensure brand standards for service, communication, grooming and training are met for Breckenridge Hospitality
- 1) Achieves customer satisfaction and room revenue goals while supervising Front Desk/Guest Service activities
- Ensures Guest Services is staffed appropriately by reviewing team member schedule and occupancy projections
- Addresses questions or problems pertaining to Hotel rooms and rates
8
Responsibilities For Pfister Front Desk Supervisor st & nd Shift Resume
- Ensures customer mail and messages are delivered promptly by overseeing mail and message delivery
- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the
- Conduct pre-shift meeting with staff and review all information pertinent to the day’s business
- Monitor staff performance and make recommendations for all training related issues to address inconsistencies
- 3) Review arrival information on a daily basis; VIP, SPG, Regular guest, Groups, special requests, etc. Follow up with Housekeeping and Room Service
- 9) Identify VIP, SPG member, regular and long staying guest, develop rapport to offer personalized service and assistance
- Participates in training of all Front Desk associates; acts as a resource to associates
9
Responsibilities For Overnight Front Desk Supervisor Resume
- Understands the need and willingness to work in other related departments during peak periods as required
- To communicate departmental expectations to all Front Office associates/areas including: Front Desk and Valet
- To develop, motivate and orient all Front Office associates, providing direction to deliver Service So Memorable
- Monitor the performance of Team Members with an emphasis on training and team work
- Welcome guests and complete Check-in and Check-out procedures using the hotel system
- Work on a 24/7 rotational roster including weekends and public holidays
- To handle guest concerns, compliments and suggestions in a professional informed manner, using the LEARN process
- Work well under pressure in a fast-paced, constantly changing environment
10
Responsibilities For Hilton Milwaukee Front Desk Supervisor Resume
- To provide outstanding customer service to hotel guests
- Maintains and monitors IDX system for scheduling and Omni-note system for clinic communications
- Provides leadership during emergency situations
- Supervise Front Office Grand Performers, ensuring the execution of KQA and BSA standards
- Have a thorough knowledge of product, including room types, amenities, services and brand standards
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