Front Desk Associate Resume Sample

4.5
5 votes
Idell Weber
4616 White Mission,  Chicago, IL
+1 (555) 634 0565

Work Experience


Lead Front Desk Associate
03/2018 - PRESENT
Detroit, MI
  • Support all VP’s with Travel, Visas, Expenses, Calendar Management, and any meeting prep necessary
  • Create a friendly, guest-focused experience anchored around the 4 standards of Disney quality: Safety, Courtesy, Efficiency and Show
  • Maintain room inventory on property operating system
  • Processes credit card transactions on a credit card terminal
  • Telephone, pen/pencil, photo-copying machine, computer and printer,file folders, filing cabinet, facsimile machine, storage supply carts, towels/linen,
  • Telephone, pen/pencil, photo-copying machine, computer and printer,
  • Telephone, pen/pencil, photo-copying machine, computer and printer,file folders, filing cabinet, facsimile machine, storage supply carts, towels/linen
  • Working knowledge of MS Office suite -- including Word, Excel, PowerPoint, Outlook
Lodge Front Desk Associate
06/2011 - 11/2017
Houston, TX
  • Handle guest issues promptly and efficiently and report all challenges and guest opportunities to management
  • Remain calm and alert, especially during emergency and/or busy hotel activity
  • Follow all Marcus Hotels and Resorts policies and procedures, Sheraton Standards, and Information Protection procedures
  • Work effectively with other hotel departments and team members, most frequently with Housekeeping and Engineering, providing follow up on all guest needs that have been delegated to others
  • Excellent listening and communication skills to include the ability to read, write, speak, and understand the English Language
  • Stand and move throughout the front office and lobby continuously to perform essential job functions
  • Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out and respond promptly with your personal spirit, however busy and whatever time of day
  • Flexible schedule to include overnight evenings, weekends and holidays
Front Desk Associate Leader Ngis
08/2006 - 12/2010
Philadelphia, PA
  • Kindly greet each member and guest in a fast-paced environment
  • Accurately manage an telephone and route incoming phone calls to the appropriate person
  • Check-in guests for their sales presentation tours
  • Occasional filing and organizing desk functions
  • Maintain an organized appearance of the front desk, lobby, and pro shop areas
  • Responsible for welcoming guests and accurately verifying all information during the check-in and check-out process including, but not limited to: proper public relations techniques, a courteously and professionally attitude and tone, identification and credit input and ensuring all posting, cash transactions, account settlements and deposits are handled correctly
  • Responsible for promoting the product and services, promotional programs, point of sales materials and merchandising activities to the targeted customer/guest group
  • Accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential
  • The work environment is face-paced, dynamic and team-oriented

Education


University of Phoenix - Fairfield County Campus
2000 - 2005
School's Degree in Management

Professional Skills


  • Have previous customer service and sales experience, relationship building skills
  • Strong interpersonal and persuasion skills to influence prospective clients and returning clientele
  • Have strong phone and compute skills
  • Excellent communication skills, both spoken and written are essential
  • Strong communication, phone and computer skills
  • Have a strong customer service skills
  • Strong customer service skills measured by NPS score

How to write Front Desk Associate Resume

Front Desk Associate role is responsible for computer, training, basic, modeling, research, customer, wireless, retail, credit, security.
To write great resume for front desk associate job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Front Desk Associate Resume

The section contact information is important in your front desk associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Front Desk Associate Resume

The section work experience is an essential part of your front desk associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front desk associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Front Desk Associate resume experience can include:

  • Effectively communicate with members/guests about membership benefits and scheduling needs
  • Work cohesively with others in a fun and fast-paced environment while being able to communicate effectively with management and all staff members
  • Secure valid form of payment (e.g., credit card, cash) prior to issuing room key
  • Data Entry/Book keeping skills
  • Lead the overall day-to-day operations of the office efficiently, cost-effectively and professionally
  • Be able to communicate effectively with members and guests, prospective clients, vendors, management and team

Education on a Front Desk Associate Resume

Make sure to make education a priority on your front desk associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Front Desk Associate Resume

When listing skills on your front desk associate resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical front desk associate skills:

  • Have a strong customer service orientation and be able to communicate effectively with members and guests
  • Have a strong customer service orientation and be able to communicate effectively with members, guests, management, and team
  • Have strong experience and skill in sales
  • Based on experience, skills, etc
  • Effectively scheduling appointments through ensuring appointment book is maximized, clients are upgraded and staff are not overbooked
  • Exceptional communication skills when interacting with customers and team members

List of Typical Experience For a Front Desk Associate Resume

1

Experience For Lead Front Desk Associate Resume

  • Have previous retail, customer service, or spa experience
  • Support a positive visitor experience through your interactions from initial welcome to visitor departure
  • Manage calendar, arrange meetings, plan and set up conferences and events Prepare and copy necessary materials prior meetings
  • Customer Service is our top priority
  • Previous experience with Microsoft Office and other computer systems required
2

Experience For Lodge Front Desk Associate Resume

  • Operate a range of office machines such as copiers, computers and faxes; help put together new office equipment
  • General office experience, preferably in an administrative, coordination, or project management capacity
  • Previous experience in sales, customer service, or other related fields is ideal - Ability to build rapport with clients
  • Strong sales focus with knowledge and ability to remain customer service oriented
  • Following Massage Envy’s policies and procedures
  • Meeting individual sales goals for memberships and other products or services
  • Maintaining cleanliness of clinic
  • Selling our wellness program
  • Selling memberships, retail and gift cards
3

Experience For Front Desk Associate Full Resume

  • Enrolling Guests in the Wellness Program
  • Maintaining an enthusiasti and positive attitude
  • Promoting the Wellness Program. Membership Sales
  • Promoting the Wellness Program to guests
  • Maintaining cleanliness and organization of the facility
4

Experience For Front Desk Associate Leader Ngis Resume

  • Greeting members and guests with energy and enthusiasm
  • Promoting the Wellness Program, gift cards, and retail products
  • Staying updated and educated on retail products and promotions
  • Promoting the Wellness Program. (Sales)
  • Greeting clients and visitors at front desk
  • Selling our monthly Wellness Program
  • Making our clients feel their best
  • Filling out paperwork and documents for prospective and active members
5

Experience For Front Desk Associate Resume

  • Answering phone calls & schedule appointments
  • Upholding Massage Envy's core values of optimism, gratitude, excellence, consistency and empathy
  • Educating guests on the Wellness Program and its benefits
  • Helping to keep members engaged and happy
  • Staying updated and open to learn about retail products and promotions
  • Working knowledge of Microsoft Office application
  • Contacting clients to offer specials and offer appointments and services
6

Experience For Guest Services / Front Desk Associate Resume

  • Welcoming members and guests with a legendary smile
  • Promoting the Wellness Program (sales)
  • Performing certain administrative tasks
  • Assisting with client appreciation events, POP displays, and contests
  • Resolving customer service issues with a smile
  • Greeting all guests with a smile
  • Booking guest's reservations
7

Experience For Front Desk Associate, Nights & Weekends Resume

  • Driving member retention
  • Communicating customer needs to our massage therapists
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy
  • Maintain documentation and billing information regarding posting room charges and accounting procedures
  • Update job knowledge by staying current on all Massage Envy training; participate in all required training meetings and complete all training requirements
  • Follow all cash handling/banking procedures as per standard operating procedures
  • Critical thinking, problem solving, judgment and decision-making abilities
  • Coordinates room status updates with the housekeeping department by notifying housekeeping
8

Experience For Front Desk Associate F/T & P/T Resume

  • Issue proximity cards, transponders, fitness passes, parking permits and parking decals
  • Monitors and controls access to the building including CCTV system
  • LOVE meeting and interacting with new people
  • Assists in administrative tasks including filing, member folder
  • Responsible for operating hotel switchboard (PBX) responding to hotel guests needs appropriately
9

Experience For Front Desk Associate Resume

  • Accept constructive criticism in a positive manner and using it as a learning tool
  • Recognize and support team goals and creating and maintaining positive relationships with team members
  • Assist clients with questions regarding house accounts (balance and adding funds)
  • To liaise with Housekeeping regarding early arrivals, day lets, extended stays, early departures, room moves and all other special requests
  • To handle guest complaints according to the LEARN and empowerment processes, referring to the Shift Leader as appropriate
  • Balance and drop receipts according to prescribed accounting procedures
10

Experience For Lead Front Desk Associate Resume

  • Manage company mailroom: process incoming / outgoing mail and packages for all employees
  • Coordinate with building management, the executive team and visiting groups as needed
  • Frequent on-going training from Massage Envy
  • To be able to assist with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc
  • Sort and distribute incoming mail/packages to areas and staff within the organization and dispatch outgoing mail

List of Typical Skills For a Front Desk Associate Resume

1

Skills For Lead Front Desk Associate Resume

  • Possess excellent leadership and the ability to motivate and inspire staff and develop a strong team culture
  • Strong communication, customer service and inter‐personal skill
  • Have at least 1 year of Sales Experience with proven results
  • Effectively communicate with members/guests about membership benefits as well as clinic policies and procedures
  • Possess prior customer service or sales experience
  • Excellent customer service to ensure all guests have a great experience
  • Exceptional customer service skills, both in person and on phone
  • Providing excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival
2

Skills For Lodge Front Desk Associate Resume

  • Providing excellent customer service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival
  • Maintaining a strong working relationship with teammates
  • Answering incoming calls and typically operates a multi-line telephone system
  • Providing excellent customer service to our members and guests
  • Starting pay of $9.25-10.25 per hour based on experience and education
  • Starting pay of $9-10 per hour based on experience and education
  • Providing excellent Customer Service to members & guests
3

Skills For Front Desk Associate Full Resume

  • O Promoting the Wellness Program to new guests using proven sales tactics provided by Massage Envy
  • Cash handling experience utilizing computerized point of sale system required
  • Highly skilled at multi-tasking This is your opportunity to earn great money in a relaxed, upscale environment with flexible hours
  • Previous work experience with a professional, organized sales training program
  • Proficiency in delivering excellent service to members and guests
4

Skills For Front Desk Associate Leader Ngis Resume

  • $9 - $11/Hr Base Pay depending on experience; performance and availability
  • Customer Service experience, friendly and welcoming disposition
  • Attend skill-practice sessions, team meetings and offiste training
  • Have experience using phones, computers, etc
  • Competitive hourly rate starting for well qualified sales experience
  • Embraces Lodging Ovations’ Leadership Best Practices to ensure an extraordinary vacation experience for all Owners and Guests
  • Have a strong sales and customer service orientation
  • A strong sense of urgency balanced with a GENUINE PASSION FOR PEOPLE
  • Demonstrate values of optimism, gratitude, excellence, consistency and empathy
5

Skills For Front Desk Associate Resume

  • Receptionist experience
  • Have confident sales experience
  • Positive attitude, professional appearance and excellent role model of clinic mission, vision and values
  • Front desk/Reception experience required
  • Ales experience is prefered
  • Proven attention to detail required
  • To continually strive to exceed our Guests expectations and to create memories for guests and staff as the best mountain experience again and again
  • Have previous sales experience
  • Previous experience in SALES and customer service is desirable
6

Skills For Guest Services / Front Desk Associate Resume

  • Strong desire to learn more about Massage Therapy and the positive impacts it has
  • Friendly, upbeat, positive attitude and excellent customer service
  • Greet all incoming clients and guest with excellent customer service
  • Determining the guest’s need, developing rapport, giving tours, presenting memberships, and handling objections
  • Keeping our clinic clean by performing light cleaning and stocking
  • Recognizing and supporting team goals, while creating and maintaining positive relationships with team members
  • Protecting our workplace cultureby recognizing and supporting team goals and building positive relationships with team members
  • Accepting constructive criticism and coaching in a positive manner and using it as a learning tool
  • Performing administrative and operational tasks including reminder calls and filing
7

Skills For Front Desk Associate, Nights & Weekends Resume

  • Achieving individual goals in appointment setting, upgrading, and sales
  • Promoting the Wellness Program by educating guests on the program and selling memberships
  • Greeting incoming guests with warm and welcoming approach
  • Selling memberships to prospective guests and consistently maintaining a high closing percentage
  • Promoting & selling the Wellness Program
  • Keeping management aware of member concerns and following manager’s policies, procedures and direction
  • Answering the phones and speaking in a clear and distinctive voice
  • Setting appointments and checking members and guests in and out
8

Skills For Front Desk Associate F/T & P/T Resume

  • Greeting members and guests upon arrival and making them feel important and well taken care of
  • Looking and behaving in a professional manner at all times
  • Promoting the Wellness Program & meeting sales goals
  • Organizing meeting rooms, taxi and chauffeur bookings
  • Meeting with customers to gain an understanding of their massage and skin care needs
  • Presenting information on our massage, stretch and skin care services, as well as supporting retail products
  • Promoting the Wellness Program. Meeting Sales Quota
  • Educating guests on the importance of establishing a wellness routine
  • Helping us maintain a clean, calm, professional, and soothing spa environment
9

Skills For Front Desk Associate Resume

  • Being a host, standing in the lobby or at the front desk for entire shift
  • Meeting monthly goals of membership sales, prebooking and retail sales
  • Keeping management apprised of member concerns and following clinic’s policies, procedures and direction
  • Working with cross-functional business groups to assist with mailings, ordering printed materials, and other administrative tasks
  • Working directly with customers to schedule appointments
10

Skills For Lead Front Desk Associate Resume

  • Setting up appointments for services
  • Promoting the membership Wellness Program
  • Selling Memberships in our Wellness Program
  • Willing to present wellness agreement to guest
  • Greeting each guest with a warm welcome and smile
  • Creating a warm, fun, friendly relationship with members and guests

List of Typical Responsibilities For a Front Desk Associate Resume

1

Responsibilities For Lead Front Desk Associate Resume

  • Have previos sales experience
  • Participate in ongoing sales and training and development
  • Build rapport with guest by asking open-ended questions before their session to establish their need for visiting
  • Is outgoing, a “people-person,” and has an innate ability or potential to SELL
  • Maintain close communication with all team members including management
  • Present a professional personal appearance while operating as the face of our business
  • Cover the front desk during business hours
  • Maintains daily log, records and forms using Connect
2

Responsibilities For Lodge Front Desk Associate Resume

  • Provides general concierge services (Reservations, Taxis, Directions, Computer Printing)
  • Helps maintain a safe and secure environment throughout the building
  • Assists in maintaining cleanliness of therapy rooms, common
  • Answer and Returning phone calls
  • Connect Members through ongoing contact and promotion of club activities
  • Ensure that all Members and guests check in when using the Club and that all Members are addressed by name
  • Opens the front door, provides carts, guest parking passes for all residents and guests,
  • Discounted therapeutic massage sessions … FREE massages for training purposes!
  • Paid “team focused” training with treats and prizes!
3

Responsibilities For Front Desk Associate Full Resume

  • Coordinate and manage large and small-scale events, including (but not limited to) weekly team lunches, happy hours, and the annual celebrations
  • Implement sales knowledge to promote and assist clients in joining the Wellness Program
  • Follow up with "Missed Opportunities" in an effort to bring them back in again
  • Fun, team-spirited competitions with exciting prizes
  • $13/Hour starting for well qualified sales experince
  • $13/Hour starting for well qualified Sales people
4

Responsibilities For Front Desk Associate Leader Ngis Resume

  • Communication to other departments often utilizing 2-way radios
  • Assists in maintaining a professional front desk/reception environment
  • Assists in maintaining cleanliness of therapy rooms and common areas
  • Possesses a working knowledge of the reservations department. Takes same day reservations
  • Ensures all Owners and Guests are welcomed and registered and acts as a host of Lodging Ovations
  • Maintain a clean and inviting environment
  • Sales bonuses with higher tiers for outstanding performance
  • Free uniform and parking
5

Responsibilities For Front Desk Associate Resume

  • Compensation of starting at $10.50
  • Company paid initial and advanced training
  • Health insurance including vision and dental
  • Health Benefits available for qualifying employees
  • Compensation of starting at $11.40
  • Achieve 25% or higher in membership sales closing as an individual
  • Have a positive and encouraging attitude
  • Sell retail products based on Massage Therapists’ and Estheticians’ suggestions
6

Responsibilities For Guest Services / Front Desk Associate Resume

  • Desire to achieve goals and be recognized for your efforts
  • Be confident in your presentations
  • Need to work in an environment that values customer satisfaction
  • Desire to grow within your company
  • Commissions and bonuses available
7

Responsibilities For Front Desk Associate, Nights & Weekends Resume

  • Vision and dental coverage at reduced rates
  • Discounted massages, facials, and retail
  • Position allows advancement into management for the right employee
  • Provide the highest quality of customer service to all guests and members whether in person or on the telephone
  • Manage detailed operations in a fast paced atmosphere
  • Some Retail Product Sales
  • Friendly, Upbeat, Smile and Positive Attitude
  • Presents Wellness Program to all prospects: conducts pre-chat, communicates with therapists, conducts wellness presentation customized to client’s needs
  • Sales of wellness memberships
8

Responsibilities For Front Desk Associate F/T & P/T Resume

  • Sell the Wellness Progra(Membership sales)
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage Commons Member check-ins and check-outs
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer inquirer to additional resources
9

Responsibilities For Front Desk Associate Resume

  • Participate in the International Center’s International Student/Scholar Orientation Program
  • Receives and logs all packages/deliveries, if applicable
  • Monitors and controls Electronic Security Control Systems, if applicable
  • Employee rates on all services
  • Includes hourly wage of $11-15 DOE
  • Health Benefits after 90 days of employment
  • Complementary Massages and Facials
10

Responsibilities For Lead Front Desk Associate Resume

  • Strong sales skills based on educating clients and being able to sell based on finding the clients true need for therapeutic massage, facials and tretments needed
  • Monitoring of building’s exterior doors, and maintaining a secure environment for our guests
  • Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling Wellness Program Memberships
  • Multi-Tasking - Phone, computer, guest services
  • Able to follow through with customer service
  • Sales oriented - membership, gift cards & retail sales
  • Be able to communicate and interact enthusiastically with both customers and other associates

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