Front Desk Assistant Resume Sample

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Crawford Homenick
111 Harris Station,  San Francisco, CA
+1 (555) 457 7196

Work Experience

Assistant Manager Front Desk
05/2017 - PRESENT
New York, NY
  • Supervise the delivery and measurement of guest service within the front desk consistent with the company’s service standards and brand attributes
  • Manage all visitors entering and exiting the lobby in a courteous and professional manner; determines the nature of business and contacts the appropriate BMI team member regarding the visitors’ arrival
  • Follow company policies and procedures to effectively assist affiliates through phone calls and e-mails. Monitor visitor access; ensure knowledge of visitor’s whereabouts and maintain complete sign-in/sign-out procedures in accordance with Company policy
  • Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience, don’t let the guest leave without assuring satisfaction
  • Acceptable driving record with valid Arizona driver-s license
  • Greet patients and respond to patient or visitor inquiries and needs
  • Establish and maintain rapport with patients, staff, physicians and outside referral sources
  • Collect co-pays and provide receipts to the patients. Log the cash/check/credit card information from copay collected into the patient receipt system
LA Front Desk & Executive Assistant
09/2013 - 01/2017
New York, NY
  • Perform appointment scheduling and encounter registration procedures on scheduled patients. Schedule, cancel and reschedule follow-up patients on MCCS system
  • Assist the patient to check out and coordinate appointments with other medical center visits whenever possible
  • Advice the patient on authorization process for tests or procedures ordered at check out
  • Organize, rename and distribute faxes from fax server
  • Answer busy, multi-line telephones, answer caller’s questions, make referrals and screen callers to determine their eligibility to be seen at clinic
  • Regularly in an office environment
  • Knows when to call for assistance and keeps lines of communication open with his/her team members and supervisor
  • Works effectively with co-workers, clients, vendors, and others by sharing ideas in a constructive and positive manner
Front Desk Assistant
03/2009 - 08/2013
Philadelphia, PA
  • Provide patient questionnaire and consents to new patients and assist the patients as needed to complete the questionnaire
  • Apprise the physician of arrival of initial patient, as indicated
  • Print out relevant forms from forms portal for new and established patients
  • Prep the chart with visit note, completed questionnaire, and appropriate billing sheet based on the patient’s insurance. Place patient labels on the billing sheet and forms
  • Reconcile cash at the end of the day to the number of patient visits. Balance receipts and cash at the end of shift by counting cash, adding receipts and entering information into cash log in patient receipt system
  • Reconcile patient visits at the end of the day and update cash drawer on Careconnect system
  • Lock the cash drawer and secure keys at designated safe place
  • Sort and distribute mail
  • Answer physician backline phones to assist faculty and staff


Ohio University Eastern Campus
2004 - 2008
School's Degree in Exercise Physiology

Professional Skills

  • Strong editing skills, i.e., spelling, grammar, punctuation
  • Strong communication skills, including in-person, in writing, and by telephone
  • Analytical skills and some reporting experience
  • Attention to detail and strong proofreading skills with the ability to edit documents
  • Strong computer skills including Office 365 Suite (Outlook, Excel, Word, PowerPoint, OneDrive)
  • Excellent problem solving and interpersonal skills, a professional demeanor and dress code
  • Strong computer skills including MS Word, Excel, and Power Point, or the ability to learn

How to write Front Desk Assistant Resume

Front Desk Assistant role is responsible for computer, organizational, interpersonal, microsoft, word, excel, software, reporting, outlook, telephone.
To write great resume for front desk assistant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Front Desk Assistant Resume

The section contact information is important in your front desk assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Front Desk Assistant Resume

The section work experience is an essential part of your front desk assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front desk assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk assistant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Front Desk Assistant resume experience can include:

  • Proven experience delivering high quality customer service
  • Gain a thorough understanding of company employees in order to effectively transfer callers to the appropriate individuals or departments
  • Advanced Word and Outlook skills
  • Operate all aspects of the switchboard as well as multi-tasking assignments in a professional manner
  • Monitoring and restocking beverage supplies each day and cleaning the serving counter
  • Monitoring, folding and restocking of visit t-shirts

Education on a Front Desk Assistant Resume

Make sure to make education a priority on your front desk assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Front Desk Assistant Resume

When listing skills on your front desk assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical front desk assistant skills:

  • Strong proof reading, formatting, and editing skills and grammar
  • Positive customer service orientation, including effective communication, listening, and telephone etiquette skills
  • Good IT skills, including knowledge of a range of software packages
  • Excellent problem solving and interpersonal skills, business acumen, and a professional demeanor and dress code are required
  • Extensive knowledge of business, business processes and excellent communication skills
  • Well-developed people skills and strong customer focus

List of Typical Experience For a Front Desk Assistant Resume


Experience For Front Desk Administrative Assistant Resume

  • Interact effectively and tactfully with students, faculty, staff and the public to establish and maintain good working relationships
  • Strong oral and administrative skills
  • Demonstrated time-management, multi-tasking skills, and initiative
  • Strong computer skills, including Microsoft and Google office products
  • Excellent computer skills; highly proficient in Microsoft Office and standard office equipment and technology required
  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so required
  • Maintain a valid California driver's license and valid auto insurance

Experience For Administrative Assistant / Front Desk Resume

  • Balance and prioritize multiple/competing tasks and priorities in a fast-paced environment
  • Basic knowledge of accounting (debits/credits) and math skills
  • Experience planning events including support for large meetings, training sessions, off-site events and site events
  • Possess strong working knowledge of Microsoft Word, Excel, and Outlook with an ability to create, update and formulize spreadsheets
  • Possess the ability to operate office equipment, such as multi-line telephone systems, copier, scanner, fax machine, etc

Experience For Medical Assistant / Front Desk Resume

  • Domestic and international shipping experience
  • Previous office assistant/receptionist experience required
  • Ordering and monitor office supplies and pantry’s items, arranging for restock and repair as needed
  • Assist building proctor in maintaining the building and supervising and directing student work-studies
  • Responsible for maintaining a neat and orderly office- emptying garbage, refilling paper in machines, organizing supplies, making coffee and etc
  • Answer incoming calls, along with directing calls and greeting incoming guests at the front

Experience For Front Desk / Administrative Assistant Resume

  • Process and organize incoming/outgoing mail, including mailing invoices
  • Assist with catering, confirm billing for correctness, coordinates meeting room needs and general clean-up in meeting areas
  • Responsible for setting up kitchen each morning and closing it down in the evening
  • Support Marketing Director with broker luncheons (i.e. ordering food, tables, chairs, etc. for the event and possibly attending)
  • Provide support such as answering telephones, assisting and resolving problems and inquiries of visitors
  • Handles incoming calls, including routing to the appropriate individual
  • Conduct security checks for employees and visitors entering and exiting the building
  • Answer incoming calls, directing those calls to the appropriate employee, and taking messages
  • Provide administrative services (establish and maintain files, composing and word-processing of documents and various scanning) on demand

Experience For Assistant Manager Front Desk Resume

  • Constantly, twisting, bending and stooping
  • Promote ethical and sustainable business practices by identifying training and development opportunities or process improvements
  • Review and control of incoming and outgoing correspondence
  • Receive, sort and distribute incoming and outgoing correspondence
  • Compiles and prints reports as directed or as needed for tracking or reporting purposes
  • Greet visitors and employees entering the building

Experience For Medical Assistant for Front Desk Ear Nose Throat Clinic Resume

  • Schedule meetings; compiling meeting materials
  • Schedule and follow-up on all diagnostic studies that are ordered including proper documentation and obtaining Physician's signature on test result
  • Responsible for acquiring results and notifying Physician of results on all interim reports
  • Responsible for reporting or verifying all patient problems as reported
  • Receives and distributes incoming mail and misc. incoming paperwork
  • Puts up and takes down reserved parking signs for psychiatrist, consulting physician and/or guests of the Center

Experience For Front Desk Medical Assistant for the Metropolitan PC Center Resume

  • Coordinate new hires regarding office space, computer/phone equipment, building access and supplies
  • Distribute information including building memorandums, contact lists, and company events
  • Responsible for greeting visitors and ensuring they sign in and are given a visitor’s pass
  • Responsible for printing daily conference room schedules and placing outside appropriate conference room
  • Responsible for maintaining a clutter-free workstation and ensuring reception area is neat and clean
  • Responsible for maintaining parking pass and FOB security logs

Experience For Front Desk Medical Assistant Resume

  • Support administrative team members and Sr. Executive Assistant/Facilities Supervisor with making travel arrangements and ordering supplies, as needed
  • Courteous and efficient telephone manners, including prompt and courteous routing of calls; speaks clearly and in a friendly manner at all times
  • Work closely with the HR Manager to provide support in Recruiting, Training and Development, Benefits, Payroll and Employee Relations
  • Reconcile daily cash receipts for Family Housing, Residence Halls, Bear Creek, Conferences and Block Meal Plans
  • Perform financial reporting to promote accuracy and support reconciliation

Experience For Front Desk Guest Assistant Resume

  • Maintains local broker mailing/email lists
  • Access and input information in various databases, systems, and programs utilizing a high level of detail and accuracy
  • Types a variety of documents including memos, letters, reports, and other materials
  • Maintains student files as assigned, including immunization records and progress evaluations
  • Assists faculty with clinical and field tracking as requested

Experience For Front Desk Administrative Assistant Administrative Assistant Resume

  • Assists the Program Director with the distribution and return tracking for the post-graduation surveys
  • Produce daily, weekly and monthly reports, newsletters and other correspondence using MicroSoft Excel, Word and PowerPoint
  • Quickly become proficient in both Medicat medical records software and Titanium counseling software
  • Maintain confidentiality of student counseling/medical records and information in accordance with HIPPA, state and federal guidelines
  • Understand, interpret, and analyze complex instructions and information to make sound judgments without handholding and guidance

List of Typical Skills For a Front Desk Assistant Resume


Skills For Front Desk Administrative Assistant Resume

  • Strong computer skills and the ability to work efficiently in Outlook, Excel, and SharePoint
  • Working knowledge of medical/dental front office skills
  • Previous experience in a medical or dental setting required, including front office experience
  • Exceptional professionalism, communication, and interpersonal skills
  • Know how to use the UNG website, Windows 10, how to use a multi-line telephone, basic computer skills
  • Organize resources and establish priorities in managing multiple projects and meeting deadlines
  • Demonstrated ability to use Microsoft Office Suite to perform various tasks including creating word documents for reports

Skills For Administrative Assistant / Front Desk Resume

  • Creates a positive experience for homeowners and guests by attending to needs and answering questions
  • Prioritize tasks understanding of the local market and its resources
  • Experience working as a front desk receptionist
  • Proficiency with Microsoft Outlook (ability to send and receive emails, experience with calendar management and scheduling meetings)
  • Set priorities and anticipate the changing needs of the office
  • 1-2+ years of admin experience required
  • Previous Administrative Assistant experience or similar background required
  • Strongly proficient in MS Word, Excel

Skills For Medical Assistant / Front Desk Resume

  • Experience in recruitment related activities and or HR
  • The capacity to priorities tasks and work under pressure
  • Operate and manage the office telephone system
  • Demonstrates accuracy and proficiency in use of computer and software programs used by the Program
  • 6 Months -3 years of experience as Administrative Assistant
  • Proven track record of successful customer service with internal and external customers
  • Experience with Front Desk and Administrative responsibilities
  • HR administrative experience preferable
  • Experience in a sales organization

Skills For Front Desk / Administrative Assistant Resume

  • Two years experience in related industry
  • Five years experience in related industry
  • Microsoft Word, Excel, and Google Suite (G Suite) experience helpful
  • Seeks to continually improve efficiency and effectiveness in own work processes
  • Visio experience (create plans, drawings and diagrams and general design layout)

Skills For Assistant Manager Front Desk Resume

  • Experience in a field related to the specialized functional area or unit where assigned
  • Experience in a dental office or front desk office
  • Possess a friendly, proactive attitude and a strong desire to learn and progress within the firm
  • Office experience
  • Previous study abroad experience, preferably a semester or more
  • Administrative office experience
  • A strong knowledge of the Microsoft Suite
  • Greeting of campus visitors and making them feel welcome on our campus. Offer beverages and making small talk
  • Monitoring and restocking the Fact Sheets and Admissions materials located on shelf

Skills For Medical Assistant for Front Desk Ear Nose Throat Clinic Resume

  • Monitoring inventory of supplies (t-shirts, cups, paper products). Advising Becky or Mary if stock is low
  • Working knowledge of Microsoft Word, Excel, Power Point, Outlook
  • Working knowledge of financial services products such as Mutual Funds, Alternative Investments, Stocks, Distributions, & IRAs
  • Working knowledge in Microsoft Word, Excel, PowerPoint, Outlook and the Internet
  • Working knowledge of the Opera PMS System
  • Filing and other clerical activities as directed
  • Proficiency with Microsoft Excel (formatting and editing Excel Workbooks, formula auditing, importing/exporting data, sorting & filtering)
  • Support staff as requested to complete filing, typing, completion of letters, flyers and other communications as requested
  • Proficiency with Microsoft Word (drafting, editing letters and documents)

Skills For Front Desk Medical Assistant for the Metropolitan PC Center Resume

  • Overall interest and comfort working with technology and computer programs, including a willingness to learn
  • Ensure residents within the community reside in an environment conducive to living and learning
  • Maintain security of front lobby area by ensuring all employees present their security badge to gain building access
  • Perform opening and closing inspections and procedures
  • Responsible for notarizing Co-Op affidavits and mailing monthly invoices in a timely manner
  • Answers, screens, and redirects high volume of incoming calls; receives and routes incoming e-faxes to appropriate recipient
  • Working knowledge of Microsoft Excel
  • Assist in the assembly/mailing/postage of mass mailings
  • Maintain an organized and clean workspace according to company procedures

Skills For Front Desk Medical Assistant Resume

  • Ensures the front line staff is providing AAA five-diamond service
  • Assists in rectifying guest complaints and issues as they arise
  • Mentors, coaches, and guides employees on working successfully in a team atmosphere
  • Assist in the monthly collection and processing of rent checks; this includes collections, deposits and data entry in MRI
  • Copy, scan and bind documents/marketing materials as requested by Agents
  • Answer phone and route calls using switchboard in a courteous, efficient and professional manner and act as relief person for other offices when needed
  • Set up equipment for webinars, workshops, and meetings according to office calendar
  • Use of postage machine for daily mail processing. Accept and distribute package delivery
  • Enjoys interacting with people in person and over the phone

Skills For Front Desk Guest Assistant Resume

  • Technical knowledge of property hotel management system including Opera
  • Provide front desk coverage within an assigned residential community during an assigned shift
  • Conduct floor checks during assigned shift
  • Assist residents or visitors with obtaining proper information and/or referrals
  • Basic understanding of standard office practices
  • Assist students with scheduling appointments

Skills For Front Desk Administrative Assistant Administrative Assistant Resume

  • Assist tutors with organizing student appointments
  • Schedule and organize complex activities including extensive conference calls, meetings, department activities, appointments, and calendars
  • Ensure all visitors sign in, and provide direction to conference room or waiting area
  • Immediately contact the facilities department of any urgent safety concerns and any equipment or areas requiring maintenance
  • Shred Documents Identified as "shredding"
  • Log and maintain issues in the CSWin Tracking System as directed
  • Perform follow-up with Residents concerning their issues in CSWin as directed
  • Assist with maintenance of the EEO program, FCC related reports and hiring procedure
  • Proficient in all Microsoft Office Platforms

List of Typical Responsibilities For a Front Desk Assistant Resume


Responsibilities For Front Desk Administrative Assistant Resume

  • Welcome all visitors to the America’s Corporate office with a high level of customer service, ensuring a seamless experience and locating hosts within strict time frames, specifically providing an elevated experience during Market
  • Onboarding/leaving of employees. Train new hires with preliminary work information, grants and revokes access
  • Serving as back-up for Senior Facility Assistant provide front desk support to guests and clients
  • Audit and update clinical records including tracking license re-verifications and TB testing results
  • Process and monitor CLE (continuing legal education) accreditation requests
  • Organize parking permits for on-campus events

Responsibilities For Administrative Assistant / Front Desk Resume

  • Provide in person, phone, and email customer service related to Housing and resident needs
  • Assist the Campus Visit Coordinator in scheduling appointments with multiple parties and large group functions
  • Perform campus tours during scheduled front desk hours as required for drop in campus visits
  • Convey a consistent, positive, upbeat demeanor when communicating with residents, vendors, contractors and guests
  • Answer phones with the prescribed greeting in a professional and courteous manner at all times

Responsibilities For Medical Assistant / Front Desk Resume

  • Ensure the homeowners (with guests) complete the pool sign-in log upon entering the facility
  • Walk through the building and recreation facilities; observe and log maintenance issues and facility usage
  • Answers and responds to calls/emails, providing a high level of service, tact and professionalism
  • Work under pressure and with composure
  • A polished and professional appearance
  • Manage Outlook calendars for facilities and ECD’s

Responsibilities For Front Desk / Administrative Assistant Resume

  • Manage and organize expense reimbursement for ECD’s
  • Arrange meals for ECD’s, executive meetings, project lunches/dinner and client meetings
  • Professionally answer and appropriately route and transfer all calls
  • Provide support to office staff
  • Accept payments for Family Housing, Residence Halls, Bear Creek, Children’s Center, Conferences, Block Meal Plans and other payments necessitated by departmental operations
  • Daily cash balancing and deposit processing for dining service retail operations
  • Maintain a change fund for business purposes

Responsibilities For Assistant Manager Front Desk Resume

  • Greets visitor and determines nature of visit
  • Answering phones in a friendly and professional manner for multiple companies (Colliers, Summit Development, Summit Realty Ventures, and Summit Management Group)
  • Primary administrative support with all administrative tasks such as typing, and editing of: letters, LOIs, and BOVs
  • Assist Brokers and other support staff with mailings, Adobe PDF projects, binding books, copying, printing, and scan projects, creating levels, assist with projector for meetings
  • Maintains client-ready appearance of reception and conference room areas, including keeping a schedule of meetings and ensuring meeting supplies are on hand (also maintains cleanliness and organization of kitchen and copy room)
  • Demonstrate accurate knowledge of Dean's office and Registrar's policies procedures, and requirements when answering questions of students, prospective students, and general public either on the phone or in person
  • Order, disseminate, and maintain spread sheets for parking permits

Responsibilities For Medical Assistant for Front Desk Ear Nose Throat Clinic Resume

  • Assist the Assistant Dean for Outreach, Engagement, and Alumni Relations in organizing some event logistics for alumni, faculty, and student events
  • Open and route daily mail to appropriate staff members and departments
  • Process purchase orders and check requests in Marketplace
  • Organize and monitor RSVPs for various outreach events (bar association banquets)
  • Purchase office supplies for events

Responsibilities For Front Desk Medical Assistant for the Metropolitan PC Center Resume

  • Coordinate administrative, operational, and front desk activities
  • Compose, edit and perform quality for all correspondence, announcements, documents, and reports
  • Assist on assigned projects as directed
  • Coordinate and schedule Managers’ calendars/diaries
  • Medical Assistant Accreditation: Certified Medical Assistant, Certified Clinical Medical Assistant, or Registered Medical Assistant
  • Follow the “Resident’s Guide to Community Living at UM-Flint” and the University of Michigan-Flint Students Responsibilities and Violations outlined in the “Statement of Student Rights and Responsibilities
  • Open and close the main lobby/receptionist area
  • Answer phones and greet all clients, visitors, and employees with a polite and professional decorum
  • Maintain company phone lists

Responsibilities For Front Desk Medical Assistant Resume

  • Assist facilities with security badges and issue temporary badges for all visitors, clients, and employees that require a temporary badge
  • Ensure there is coverage at the front desk all times
  • Coordinate with mailroom staff and couriers to ensure deliveries, packages, and mail are delivered to the correct recipient. Sign for received packages as needed
  • Coordinate group meetings by booking conference rooms, ordering lunch, maintaining conference rooms and kitchen areas, and providing set up as needed
  • Greet all residents and guests as they enter the facility
  • Be knowledgeable of rules and regulations, and policies
  • Report any concerns or repairs to the Administrative Assistant
  • Prepare and distribute incident reports when required

Responsibilities For Front Desk Guest Assistant Resume

  • Keep all rooms neat and clean, to include but not limited to: pushing in chairs, returning pitchers and glasses to kitchen, put games and equipment away, books are returned to library, etc
  • Be flexible with your schedules; cover shifts when needed on a short notice
  • Assist Activities Director with program activities as needed
  • Perform room set-up and tear-down for reserved events
  • Process sign-ups for events and classes
  • Provide community forms as requested by the residents
  • Organize and maintain front desk and office storage room
  • Coordinate with National Sales reps on order entry, questions and requests
  • Coordinate with Virginia Broadcast Association on NSCA Program

Responsibilities For Front Desk Administrative Assistant Administrative Assistant Resume

  • Support Sales team with contract entry, production entry and workflow
  • Maintains fax/copy machines and assists users with use of equipment
  • Maintain voicemail/phone software as well as general office access
  • Greet clients as they come in
  • Direct phone calls to appropriate party
  • Welcomes visitors and maintains the main reception area to ensure effective telephone and mail communications, and favorable public relations, both internally and externally
  • Assists in the coordination and execution of overall administrative activities for a multi-floor office. Schedules conference rooms and assists with company meetings and events, as requested
  • Provides administrative assistance to senior executives and visiting company officials, including travel and meeting arrangements, document/spreadsheet development, printing, scanning, etc
  • Working knowledge of mail processes and equipment (postage machine, express mail)

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