Enrollment Coordinator Resume Sample

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Larissa Bayer
5845 Haley Streets,  Houston,  TX
+1 (555) 198 2369

Work Experience

Senior Provider Enrollment Coordinator
04/2017 - PRESENT
Phoenix, AZ
  • Applies independent decision-making to review and analyze provider’s applications and credentials for completeness and accuracy
  • Responsible for educating providers, administrators and support staff regarding the enrollment/reenrollment processes and how they relate to the provider’s ability to provide care to network members in order to increase reimbursement and reduce patient dissatisfaction
  • Exhibits behaviors and actions that create a high level of customer satisfaction, which contributes to positive customer/client relations and which reflects respect for the customer’s rights, needs and confidentiality
  • Research and resolve eligibility issues
  • Dis-enroll members who have lost eligibility
  • Notify enrollees of changes in enrollment
  • Provide customer service by phone and in person
  • Prepare yearly enrollment fees, quarterly billing for enrollment fees, receives and posts paid fees, sends out past due notices, collection of overdue fees, and responds to calls regarding status of enrollment fees
  • Be responsible for maintaining coordination and reconciliation with the governments information systems including DEERS. PMC’s capitation revenue is completely dependent upon this function
Enrollment Coordinator
06/2014 - 11/2016
Detroit, MI
  • Additional admission and enrollment support for all programs
  • Establish operational and administrative processes to enable function to provide excellent service and support to the growing dual enrollment students
  • Travel within local territory to assist with admissions applications/processes for students and faculty (10% travel required)
  • Develop and analyze metrics which reflect operational activity, e.g., number of contacts, hours of phone contact, etc.; provide trend data and recommendations to management
  • Coach dual enrollment team both as a team and individually as means to enhance and develop customer service and counseling skills
  • Reconcile and execute monthly billings to lateral representatives in partnering institutions
  • Provide weekly reporting and projections to management
  • Work closely with cross functional and support departments to update student records and to resolve student issues
  • Adhere to all University and/or Department of Education policies, procedures and compliance guidelines
Student Enrollment Coordinator Internship Program
10/2007 - 12/2013
San Francisco, CA
  • Maintain oversight over the government’s application of enrollment policies and procedures
  • Be responsible for performing challenging negotiations and problem resolution
  • Be responsible for accurate enrollment and dis-enrollment on DOES
  • Perform technical processing of enrollment applications
  • Enter enrollments and disenrollments in the IDX database
  • Admission and Enrollment Processing & Data Entry for all SPS programs including Pre-College, Summer Session, Visiting & Executive Masters
  • Monitor & reply to Enrollment Services controlled email accounts and open admission and enrollment tickets. Create outward communications and canned responses for all Admission and Enrollment related email accounts
  • Processing, reconciliation, and delivery of Certificates & Course Performance Reports


Strayer University - Owings Mills Campus
2003 - 2007
School's Degree in Business

Professional Skills

  • Excellent customer service skills, along with the ability to effectively interact with a diverse population of students, faculty and staff
  • Excellent organizational skills with the ability to prioritize with meticulous accuracy
  • Excellent oral, written and interpersonal communication skills to effectively assist customers with inquiries and interact with departmental personnel
  • Solid communication skills (effective verbal and written skills)
  • Prioritize multiple tasks and proven organizational skills
  • One to 3 years customer service experience in an outbound calling environment. Outstanding written and verbal communication skills
  • Excellent attention to detail and record-keeping skills

How to write Enrollment Coordinator Resume

Enrollment Coordinator role is responsible for interpersonal, customer, organizational, organization, software, database, languages, excel, immigration, printing.
To write great resume for enrollment coordinator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Enrollment Coordinator Resume

The section contact information is important in your enrollment coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Enrollment Coordinator Resume

The section work experience is an essential part of your enrollment coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous enrollment coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular enrollment coordinator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Enrollment Coordinator resume experience can include:

  • Good organizational skills are essential to handle multiple tasks in a timely and effective manner
  • Excellent interpersonal skills with a focus on internal & external customer satisfaction
  • Strong communication skills (written and verbal) with the ability to connect to a variety of constituencies in group presentation and one-on-one settings
  • Strong interpersonal skills and attention to details
  • Strong interpersonal skills needed to interact with all organizational levels
  • Demonstrated ability to assess priorities and operate in a flexible manner

Education on an Enrollment Coordinator Resume

Make sure to make education a priority on your enrollment coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your enrollment coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Enrollment Coordinator Resume

When listing skills on your enrollment coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical enrollment coordinator skills:

  • Utilize questioning and listening skills that support effective telephone communication
  • Related, progressive experience. Grandfathered experience requirements effective August 2016
  • Exceptional communication skills, experience in sales optional
  • Strong Computer Skills-Microsoft Office
  • Excellent organizational and time management skills, with the ability to work on multiple tasks and a variety of projects simultaneously
  • Excellent interpersonal and communication skills especially in the telephone medium

List of Typical Experience For an Enrollment Coordinator Resume


Experience For Provider Enrollment Coordinator Resume

  • Credentialing, contracting or provider enrollment experience in a hospital or managed care setting
  • Solid working knowledge of PC software including word processing, database and spreadsheets
  • Experience reviewing and analyzing EOBs
  • Oneto 3 years customer service experience in an outbound calling environment
  • Experience coordinating an academic program
  • Managed care, health insurance, medical office or related experience

Experience For Senior Provider Enrollment Coordinator Resume

  • Multitasking and flexibility are instrumental for the success on the role
  • Complete reviews of the necessary reporting to and receiving information from CMS regarding enrollment and disenrollment
  • Serves as Seton’s expert in 1115 Waiver DSRIP rules providing guidance to project owners and incorporating changes with changing regulations
  • Able to bring enthusiasm and creativity to organizing and coordinating a variety of social events for program students
  • Performs account reconciliation, billing functions, and payment posting
  • Expertise using various Report Writers and creating data extracts &/or reports
  • Student records processing including application input, records corrections and file maintenance

Experience For Electronic Enrollment Coordinator Resume

  • Administer Evening ESL placement testing, form classes and process and reconcile student payments
  • Knowledge of CAQH credentialing and recredentialing
  • Knowledge of billing and coding processes
  • Open, sort and prep undeliverable and incoming correspondence
  • Scan and import undeliverable mail and incoming correspondence
  • Research and resolve issues associated with incoming mail
  • Sets forward calendar of dates and deadlines, procedures for checking class rosters and grade roster submission
  • Enters enrollment and billing data in Medicare enrollment system

Experience For Payer Enrollment Coordinator Resume

  • Uploads/downloads reports from Medicare enrollment system communicating CMS approvals/denials
  • Responsible for credentialing new and established healthcare providers
  • Maintenance of information including primary source verification, provide follow-up, data entry, data collections
  • Meet CMS reporting requirements and standards
  • Obtain all credentialing documents from the appropriate parties
  • Ensure MSO/MSOW, the credentialing database, is updated and current
  • Maintains databases and filing systems
  • Ensure accuracy and completeness of incoming documents

Experience For OPS Enrollment Coordinator Resume

  • Responsible for preparing checks for transcript orders and reconciliation of check report
  • Documents processes and is responsible for ensuring that process documents are kept current
  • Provide follow up on a regular basis with candidates and ensure they are following the process to join the institution
  • Once qualified the lead can be passed to the Assistant Enrollment Manager for further counselling
  • Keep track of the stock of marketing collateral, gifts and merchandise in the office
  • Support with the distribution of the Student Ambassadors tasks, maintain the tracking lists and prepare briefings for newly assigned Student Ambassadors
  • Provide ongoing high-quality customer service to both internal and external stakeholders

Experience For Admission & Enrollment Coordinator Resume

  • Work billing queues to ensure enrollment is timely to minimize risk to revenue cycle
  • Responsible for supporting local CBO with miscellaneous specific tasks
  • Problem solve working with peers and independently
  • Proficiency with Microsoft Office Suite, including a high level of proficiency in Excel
  • Complete telephone enrollment verification with member to clarify member’s understanding of Health Choice Generations Plan and benefits

Experience For Payor Enrollment Coordinator Resume

  • Flexible work schedule with evening and weekend work on occasion
  • Expertise in Microsoft software products including Word, Excel, and Outlook
  • Work one evening per week until 9:00 PM
  • Knowledge of hospital credentialing processes
  • Certified Professional Coding credentials
  • Knowledge of specific insurance enrollment timeframes, timely filing deadlines, etc
  • Proficiency in using CRM (Salesforce or Microsoft Dynamics)

Experience For Student Enrollment Coordinator Internship Program Resume

  • Proficiency in using SIS (Student Information Systems)
  • Proficiency in using Microsoft Office (Word, Excel and PowerPoint)
  • Deal with the public in person and on the telephone, including people who speak little or no English
  • Research and verify eligibility
  • Processes, records and issues new insurance policies. Modifies, updates and processes existing member policies to reflect any change in beneficiary, demographics, amount of coverage, or type of insurance to ensure accurate billing to members. Calculates, enters and communicates premium information to members
  • Analyze and reconciles regular internal and external reports to ensure accuracy and integrity of system information
  • Create and maintain professional relationships with internal and external customers
  • Responsible for communications with dual enrollment instructors which outline Dual Enrollment procedures for each semester

Experience For Senior Enrollment Coordinator Resume

  • Responsible for collecting, coding and disseminating Dual Enrollment registrations to the Admissions Office for registration of Dual Enrollment students each semester and initiates drop/add/withdrawal procedures for students
  • Assists in the coordination of the on-line application process for partnership schools, students and parents, as well as assists with the coordination of placement testing in partnership schools or at Thomas Nelson Community College
  • Establishes on and off-site testing procedures for the VPT, and procedures for accessing testing information for enrollment purposes
  • Coordinates college readiness testing procedures with participating secondary schools
  • Organizes and performs enrollments, dis-enrollments, billing, and posting of fees and adjustments to ensure that they are accurate and timely
  • Maintains the yearly dual enrollment calendar and the fall and spring semester spreadsheets of dual enrollment instructors and their classes
  • Be responsible for managing the day-to-day activities for USFHP enrollment

Experience For Open Enrollment Coordinator Resume

  • Develops and maintains the dual enrollment web site
  • Secures credentialing information to determine the qualifications of prospective dual enrollment instructors under VCCS-29 form before forwarding to the academic division deans for approval of credentials
  • Supports the Records office in securing outstanding grades, incompletes, or missing grades for specific students
  • Maintain accountability for USFHP enrollment fees
  • Work with IS to assure accurate bills are produced

List of Typical Skills For an Enrollment Coordinator Resume


Skills For Provider Enrollment Coordinator Resume

  • Solid time management skills and be able to work under pressure
  • Demonstrated experience using computer based tools including email, Microsoft Word, Excel, PowerPoint and database environments
  • Prior experience with CMS applications or a working knowledge of government insurance plan as typically obtained through one year in a similar setting
  • Act as primary coordinator for the Evening ESL Communication Skills Program enrollment process
  • Review refund requests from Evening ESL Communication Skills Program students. Collect delinquent payments from English as a Second Language Program students
  • Experience combined work experience in university admission and marketing
  • Prioritize enrollment process based on current billing priorities
  • Customer Service, Project Management, and Technical skills

Skills For Senior Provider Enrollment Coordinator Resume

  • Interpersonal skills to be able to work in a multicultural team
  • MS Office skills, with focus on Excel
  • Documenting processes as well as suggesting process changes in an effort to continually improve the customer experience
  • Working knowledge and experience mining, manipulating, interpreting and presenting enrollment management data
  • Demonstrated understanding of and ability to schedule using electronic calendars
  • Skilled in problem solving and team building
  • Assist the Director of Enrollment Management in ensuring continuous improvement of the admissions process based on applicant experience and feedback
  • Demonstrate integrity and ethical behavior in working with confidential information

Skills For Electronic Enrollment Coordinator Resume

  • Experience with credentialing process and primary source verification knowledge
  • Knowledge and/or experience reviewing provider applications
  • Knowledge and/ or experience reviewing provider applications
  • Skill in creating data extracts and/or reports from system
  • Demonstrated capabilities in training others in the Admissions administrative process
  • Experience using Microsoft programs
  • Provider Enrollment or medical billing experience required

Skills For Payer Enrollment Coordinator Resume

  • Demonstrate a high level of desire for completeness and critical thinking
  • Experience working with federal and state agencies, preferably health and human services organizations
  • Experience working with Microsoft Access and SQL data environments
  • Effective and engaging communicator who understands the student recruitment process
  • Facilitate the process of provider re-credentialing/re-validations with the federal and commercial payer plans
  • Knowledge and experience of university curriculum, culture, regulations and resources

Skills For OPS Enrollment Coordinator Resume

  • Multi-task and prioritize work in a high-volume fast-paced environment
  • Manage and prioritize several complex tasks simultaneously
  • Knowledge and proficient skill level with Report Writers
  • Six or more months of experience as a general administrative assistant for the University
  • Willingness to consistently provide excellent customer service to our internal and external customers on the phone and by email
  • Demonstrated ability to work appropriately with confidential information
  • Previous professional experience in customer service or call center role
  • Organize, prioritize and multi- task workload in a fast-paced environment and maintain a professional manner

Skills For Admission & Enrollment Coordinator Resume

  • Strong customer service attitude with a high level of composure and professionalism
  • Excellent written and verbal communication with an ability to relate to all levels of customers and employees
  • 3 ( three) years of admissions and/or customer service experience
  • Experience in relationship management, able to build rapport with students and parents
  • 6 months -2 years verification experience
  • Native speaker in German, excellent in English both in spoken and written form
  • Team player who is able to prioritize, work well under pressure, readily adapt to change, and excel in a productivity based environment

Skills For Payor Enrollment Coordinator Resume

  • Experience in operations, administration, or customer service related fields
  • Well-developed organization skill
  • 6 months of experience in in basic data entry or office work required
  • Experience with program or project coordination
  • Good judgment and maturity with a sound sense of professional ethics

Skills For Student Enrollment Coordinator Internship Program Resume

  • Set priorities, follow-through on multiple tasks and meet strict deadlines with minimal supervision
  • Overseas studying/working experience, ideally exposure to an international environment for 3-6 months
  • Provide excellent pre-and post-sales customer service and support
  • Demonstrated proficiency using MS Excel and MS Word
  • Review and analyze data relating to program effectiveness

Skills For Senior Enrollment Coordinator Resume

  • Previous multitasking experience
  • Completes maintenance updates and re-verification/re-validation for all practitioners within established timeframes
  • International experience (professional or personal) and is passionate to work in a multicultural environment
  • Outgoing, Ambitious and having a clear interest on sales
  • Working knowledge of personal software packages to perform the clerical and administrative functions described above
  • Qualifying prospective students before they apply
  • Working knowledge and use of descriptive statistics
  • Reviewing candidates applications and eligibility before Admissions review

Skills For Open Enrollment Coordinator Resume

  • Supporting recruitment with admissions and administrative procedures
  • Interacting with mid-level to senior level candidates in a professional manner, in line with brand values and principles
  • Scanning of documents into the students files
  • Calling a large volume of candidates who have expressed interest in advancing their education, qualify them, and see if Hult offers a fit for them
  • Acting as liaison between pharmacy staff, third party agencies and internal departments to research and resolve Help Desk logs relating to pharmacy enrollment
  • Supporting approximately 9,500 pharmacies in all enrollment related matters to assure continuation of third party agency participation
  • Processing of enrollments and plan changes (HMO, MED SUPP, EG, etc...)
  • Promoting our Undergraduate program to pre-qualified potential candidates

List of Typical Responsibilities For an Enrollment Coordinator Resume


Responsibilities For Provider Enrollment Coordinator Resume

  • Regularly and routinely participate in Military FTO chats and ‘normal’ FTO chats to inform agents of potential FTO’s, thus mitigating FTO’s as much as possible
  • Printing and shipping of tailored marketing materials for benefit enrollments
  • Interacting with young adults and parents in a professional manner, in line with brand values and principles
  • Responsible for managing and updating computerized prospective student database with records of communications to the prospective students
  • Prepare and maintain appropriate records and reports while emphasizing accuracy and attention to detail
  • Assists with the management of the background check information tracking systems for the background check process and ensures the data is accurate and current
  • Coordination of promotional giveaways with Marketing

Responsibilities For Senior Provider Enrollment Coordinator Resume

  • Ensures and maintains overall accuracy of credentialing and enrollment database
  • Coordinate and complete client training for multiple implementations at a time
  • Load compendiums, provide communication and message testing
  • Approach each call with a goal to transfer or set an appointment for Enrollment Advisors to speak withprospective students
  • Secures new inquiries (Personally Developed Referrals) by directly asking prospective students about referrals of others to contact about the Institute’s offerings
  • Conducts interviews, pursues qualified candidates for enrollment, and determines appropriateness of candidates for admission based upon career goal compatibility and redirects unqualified candidates
  • Under the direction of the admissions manager, support strategies for all programs requiring application

Responsibilities For Electronic Enrollment Coordinator Resume

  • Perform job responsibilities and tasks with a sense of urgency
  • Work in a team-oriented environment and independently
  • Timely verifications of all providers' credentials and applications materials
  • Document file reviews and provide update requests
  • Maintain files of every enrollment application received by Health Choice Generations along with copies of enrollment/disenrollment communications
  • Willingness to work in an international and multicultural environment

Responsibilities For Payer Enrollment Coordinator Resume

  • Proficient with MS Office Suite (Word, Excel) and Web based applications
  • Detail oriented, with a dedicated focus and pride in your work
  • Complete, with accuracy and thoroughness, all new hires for credentialing and re-credentialing applications (Medicare, Medicaid, BCBS, TriCare, W/C etc.) within timeframe
  • Follow up every two (2) weeks until complete
  • Notify appropriate parties once received
  • Enroll all new individuals with government plans

Responsibilities For OPS Enrollment Coordinator Resume

  • Ensure government and managed care payers are notified and applications are
  • Notify government agencies of resignations, terminations, and/ or leave of absence
  • Verify provider numbers for hospital & office – based
  • Conduct informational interviews with participants to ensure their needs would be met by the program’s offerings and to refer to other programs as needed
  • Bean active participant in cross-functional team events
  • Reviews new client packet information received to determine the enrollment issues that need to be addressed

Responsibilities For Admission & Enrollment Coordinator Resume

  • Coordinates credentialing data needed for enrollment, contracting, and other related purposes. Credentialing data includes but is not limited to the Drug Enforcement Administration (DEA) number, state license number, Board certifications, CV, malpractice insurance, and state insurance form
  • Works closely with the facility’s designated representatives to obtain missing documentation for providers pertaining to provider enrollment. Obtains required client signatures and follows up with the carriers on documentation submitted
  • Maintains provider information via spreadsheets and provider enrollment software including demographics for all providers
  • Responds to internal and external inquiries on routine enrollment and contract matters, as appropriate
  • Completes EFT authorization documents to enable payment between client and carrier
  • Monitors and advises clients on license expirations
  • Verify all document names and ensure social security numbers agree with recorded student information

Responsibilities For Payor Enrollment Coordinator Resume

  • Reviews transcripts for unofficial transfer credit evaluations
  • Assists the Enrollment Team as needed
  • Disseminate admission requirements and application information to prospective students, in collaboration with and through the enrollment adviser team
  • Contribute to the weekly, monthly and quarterly applicant and enrollment goals through strategic collaboration with the enrollment advisers to help advance relationships by providing knowledge and information in a timely and proactive fashion
  • Plan and organize program-specific application processes and procedures for domestic and international applications with enrollment management colleagues. Maintain knowledge of peer institution policies to inform SPS policies

Responsibilities For Student Enrollment Coordinator Internship Program Resume

  • Collaborate with SPS Registrar and Enrollment Adviser team to lead efforts to achieve a seamless transition for matriculated students, including accurate and timely student record creation and handoff to student services
  • Manage the onboarding process for all HL7 v2 and v3 interface requests
  • Work closely with medical practices to confirm and deliver interoperability needs
  • Manage the implementation process for each new interface project
  • Work closely with other teams and departments to ensure successful implementation of customers' requests
  • Solid interpersonal skills to facilitate positive working relationships with customers and business partners, sales operations, professional services and implementation teams
  • Report activity in trends of requests that reside in the backlog and projects that are completed
  • Collaborate with internal and external stakeholders to populate CRM/SIS databases with accurate and up to date information, including but not limited to document management, quality reviews and tracking applicant status

Responsibilities For Senior Enrollment Coordinator Resume

  • Develop relationships and serve as liaison between Wiley and campus administrative offices (Business Office, Financial Aid, Registrar, and Graduate/Online Admissions) regarding admissions standards, procedures, student files and general troubleshooting
  • Communicate with student recruitment team, partner admissions and academic decision makers regarding application status updates, additional requirements and any quality concerns
  • Assist student recruitment and retention team in understanding program requirements and updates while maintaining mastery of program and partner specific information. Act as the admissions process and policy expert for assigned partnerships, facilitating trainings and updates to internal teams
  • Contribute to weekly team meetings (application to start, risk management, process changes) and assist in the identification of student obstacles, risk factors and other pertinent issues
  • Provide insight and analysis around applicant and partner trends and behaviors by generating and distributing regular applicant activity and enrollment reports, as requested by management

Responsibilities For Open Enrollment Coordinator Resume

  • Detail-oriented, able to multi-task, a problem solver, and committed to providing excellent customer service
  • Work directly with our Enrollment team to procure strong candidates for them to speak with and bring on-board as students
  • Complete unofficial transcript reviews using partner rubrics and processes to ensure accurate understanding of potential transfer credits
  • Comfortable connecting with people over the phone, and making a large volume of phone calls
  • Conduct in depth quality checking
  • Register accepted students in student information systems as applicable
  • Performing all required tasks to enroll pharmacies in private, state and federal third party programs, as they relate to new store openings, acquisitions, and pharmacy relocation
  • Identify QC trends and areas of opportunity
  • Maintain QC reports and documentation

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