Director, Sales Operations Resume Sample
Oran Tillman
65588 Saige Estates,
San Francisco,
CA
+1 (555) 542 7305
Work Experience
Director, Sales Operations
08/2015
-
PRESENT
Houston, TX
- Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm
- Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments
- Experience in business partnering in Sales Operations - i.e. partnering with a Sales leaders, helping drive the business and initiatives, identifying areas of opportunity, coordinating activities, drawing conclusions for multiple inputs, deployment of sales resources (territory alignment etc.), compensation experience, etc
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable)
- The other key priority of this role is to champion the assessment and optimization of LSG’s incentive compensation tools and processes. Responsibilities include selection and implementation of incentive Compensation Tool(s) as determined through due diligence
- Analyze average street price of deals in brackets by power (100, 250kw, 500 etc) to determine our average all in or metered pricing and revise price book within 20% of these levels
- Responsible for post-sale program management function; oversee all implementations (operations + account managers) to ensure positive customer experience
- Responsible for contests, stack ranking, Presidents club, intent of Quota (vs nice to see) – e.g. Quarterly commission accelerator, etc
- Develop and maintain standardized reporting / dashboards & scorecards. Ongoing ownership of business requirements to work with systems (SFDC, etc) team to implement
Director Sales Operations
03/2010
-
03/2015
New York, NY
- Evaluates tools, software, etc. to further improve Sales productivity, efficiency, lead generation, and measurement of team
- Responsible for standardized Ops review formats and ongoing template improvements
- Manage Sales governance process – e.g. Bi-weekly Bid Desk; getting approvals for custom bids. Also, managing weekly Legal prioritization calls last 8 weeks in quarter
- Responsible for communication and team connectedness
- Sales Tools for productivity (e.g. Proposal generator)
- SalesForce: Keep up-to-date with SFDC releases and evaluate features from third-party vendors; Manage role hierarchy and account assignments to ensure proper alignment
- Manage batch and individual look-up and de-duplication processes to resolve name changes
- Manage policy and process for COPA (change of primary address), moves off territory, DMR (dead, moved, retired) and other investigations
- Standardize, de-duplicate, and coordinate data from non-field-based marketing promotions (website, congresses, etc)
Associate Director, Sales Operations
06/2004
-
12/2009
Detroit, MI
- Implement enabling technologies, including CRM to field sales team and monitor the assigned sales organization's compliance with required standards for maintaining CRM data
- Coordinate training delivery to sales, sales management, and sales support personnel in the vertical sales organization supported
- Ensure the efficient allocation of technology, support, and training resources impacting the sales organization
- Optimize of sales, profit, and strategic objectives for the business unit(s) supported
- Implement sales organization-impacting initiatives and brainstorm new and creative growth strategies
- Ensure accurate and on-time reporting essential for sales organization effectiveness
- Achieve strategic objectives defined by company management
- Plan, execute, and measure experiments and conversion tests with verticals
Education
University of Phoenix - Fox Valley Learning Center
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Excellent interpersonal skills; strong cultural sensitivity and first class customer engagement skills
- Outstanding written and verbal communication skills, with excellent presentation and interpersonal skills
- Excellent communication skills and proven experience driving initiatives is necessary
- Proven ability in stakeholder management with excellent influencing skills
- Extensive problem-solving skills and communication skills
- Strong proven leadership, analytical and communication skills within a matrixed environment
- Strong quantitative and analytical skills (Excel, Access) with visualization experience (preferably Tableau)
How to write Director, Sales Operations Resume
Director, Sales Operations role is responsible for business, leadership, analytical, advanced, excel, interpersonal, organization, presentation, communications, software.
To write great resume for director, sales operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Sales Operations Resume
The section contact information is important in your director, sales operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Sales Operations Resume
The section work experience is an essential part of your director, sales operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, sales operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, sales operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Sales Operations resume experience can include:
- Leverage strong interpersonal skills while interfacing and establishing relationships with sales, customers and key influencers to ensure that decisions are customer-driven
- Results orientated with strong decision-making skills and the ability to prioritize multiple objectives while meeting aggressive deadlines
- Executive sales leadership support and strong business partnering skills
- Strong analytical skills and a creative approach to problem solving
- Strong innovative, analytical and creative problem solving skills
- Excellent communications skills, including ability to present analyses, reports and PowerPoint presentations
Education on a Director, Sales Operations Resume
Make sure to make education a priority on your director, sales operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, sales operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Sales Operations Resume
When listing skills on your director, sales operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, sales operations skills:
- Effectively utilize project management skills and tools to lead change across the sales organization
- Strong written and verbal communication skills, with previous experience presenting to senior leadership
- Business acumen, service orientation, and excellent problem-solving and decision-making skills
- Proven track record of working effectively in a collaborative, fast paced, multi-tasking environment
- Strong process and critical thinking skills that can be leveraged with sales efficiency projects
- Excellent communication, interpersonal, organizational, presentation and influencing skills
List of Typical Experience For a Director, Sales Operations Resume
1
Experience For Director Sales Operations Resume
- Possess keen business, analytical and financial acumen and project management skills, with a strong bias for data-informed decision-making
- Proven leadership skills and ability to orchestrate, resource and motivate teams
- Possess strong project management experience, with clear ability to prioritise and manage aggressive timelines in complex organizational environment
- Possess an open, flexible, and positive can-do attitude with good communication and interpersonal skills
- Demonstrated analytic skills to identify trends, opportunities, and threats and convey message
- Strong project management skills and process oriented, but flexible around business needs
- High sense of urgency and excellent time management skills
2
Experience For Senior Director, Sales Operations Resume
- Demonstrate an effective understanding of competitive action in assigned territories and work to develop a plan to address obstacles or challenges
- Experience in performance management and/or training is a strong advantage
- Demonstrated ability to build and maintain strong business relationships, internally and externally
- Ensure a strong data management procedures are in place to ensure effective CRM usage and account look up
- Effectively manage time, resources, and meet deadlines
- Proficiency in MS Office, with advanced skills in MS Excel and Access
3
Experience For Associate Director, Sales Operations Resume
- Work effectively with a broad range of personalities in a fast paced environment
- Experience leading, managing and developing staff
- Hands on experience developing and managing sales compensation plan
- Experience successfully working cross-functionally with Finance, Sales, Marketing and Product & Segments to ensure the Sales organization is supported
- Other Ad hoc requests related to supporting sales force effectiveness efforts
- Launch and Team building experience
- Creates and manages processes to streamline workflow, adapts to continuous changes, prioritizes tasks, and stays ahead of the planning process
- Experience in a Sales Operations, Sales, or Marketing Role
4
Experience For Director, Sales Operations & Effectiveness Resume
- Experience with SFDC and designing go-to-market strategies with the field
- Experience in sales operations, business operations, finance or other strategic role at a fast growing startup
- Experience enabling revenue teams in a high-growth environment
- Champions compliance, effectiveness and efficiency in process and policies
- Complete highly analytical assessment for assigned sales teams and proposals for improving sales effectiveness and performance
- Demonstrates integrity, quality, self-accountability, and the ability to lead, coach, and mentor employees
- Demonstrated ability to multi-task, work in team settings, and work independently
- Strong sales, marketing, financial and analytical background with attention to detail
- Strong dotted line with the CFO and Finance Team to forecast deal flow, billings, revenue, and estimated quarterly commissions
5
Experience For Senior Manager / Director, Sales Operations Resume
- Strong aptitude for analytics, evaluation, problem solving, planning, and organization
- In Proven track record in Sales Operations/Business Planning
- Ales operations, business operations or related field experience
- Demonstrates a high aptitude for analytics, organization, and process development
- Marine experience preferable
- Supports effective use of CRM and SFA systems to raise salesforce productivity and compliance
- Assisting the EVP Sales to build out the ongoing strategic sales plan
6
Experience For National Director Sales & Operations Resume
- Driving end-user training, support, and adoption
- Working with team stakeholders to build out the work plan as to how the strategic sales plan is executed
- Willing to travel significantly
- Be the connection point, understanding ROI and efficiencies, between Sales and Marketing for all types of demand gen, customer marketing, and SDR programs
- Coordinates sales forecasting, planning & budgeting process based on the global input from both sales regions
- Designs, implements, & manages sales forecasting, planning, and budgeting processes for the rolled-up global forecasts
7
Experience For Director, Sales Operations Integration Resume
- Manage and direct assigned direct reports, including leadership, planning, and mentoring
- Understand all aspects of sales business flow including, Sales, Planning, Marketing, Finance, and Traffic
- Adept at developing key relationships and identifying opportunities for sales growth
- Produce and review actionable sales reporting and business intelligence tools. Provide custom reporting and dashboards on performance
- Partner with product leads and sales engineering teams to provide technical and product-specific training
- Supports Head of Commercial Operations; works cross-functionally with Sales, Sales Training, Analytics, Marketing and Compliance
- Provide support for the OE’s regarding shipping issues, out of stocks and QA issues
- Support Salesforce.com and related tools with enhancements, user support and training, including second level interface to end users for questions and issues
- Ensure integrity of order booking process and processing of all orders in WideOrbit
8
Experience For Assoc Director, Sales Operations Resume
- Maintain accurate program schedule & formatting in WideOrbit Daily broadcast log reconciliation and end of month review and sign off for billing
- Work with Marketing to design and conduct “loss reports” from key opportunities and recommend ways to improve our sales processes as a result of the learning
- Manage on-going training curriculum to enable Sales to leverage tools and follow processes
- Simplify the complex and present with ease, while anticipating and handling objections
- Work closely with Marketing to create, implement, and track successful marketing campaigns that maximize partner growth
- Influence decision-making process with initiative, advocacy, presence, and credibility
- Project managing the key strategic initiatives in the plan
9
Experience For Senior Director Sales Operations Resume
- Develop and implement analysis that identify national and sub national drivers behind sales performance including sales trends, market share and customer segments
- Manage all sales operations processes and activities that drive incentive compensation and insights for business planning including alignments, sales crediting, reporting, targeting and sales force effectiveness
- Exceptional verbal and written communication skills, including presentation skills
- Support the field sales and accounts teams by being the primary point of contact for all sales operations deliverables
- High aptitude for technology, including Microsoft Office applications
- Creative / Problem solving approach to business and execution challenges
- Responsible for sales teams roster management, on-boarding and termination process
10
Experience For Associate Director Sales Operations Resume
- Work with OE’s on WOS and working down on inventory at POS
- Manage P&L and partner with accounting firm on monthly P&L’s for both By Kilian INC and Retail
- Background in executing strategies through matrixed internal partnerships
- Play a key role between marketing and sales organizations with regards to development and execution of programs- both doctor and consumer focused
- Scopes sales reporting and analysis needs
- Responsible for integrating sales demand forecast into demand forecast
- Oversee Sales Operations Analyst and ensures reporting is delivered accurately and on time
- Knowledge of the Manufacturing Business, Markets, Customers, and Products
List of Typical Skills For a Director, Sales Operations Resume
1
Skills For Director Sales Operations Resume
- Strong data analysis background and ability to effectively manage experienced analysts
- Very Good modelling and systems skills
- Strong Systems and process reengineering skills
- Strong business-partnering skills with Senior Sales management
- Strong influencing skills; persuasive, able to win support and engagement of others
2
Skills For Senior Director, Sales Operations Resume
- Excellent problem solving skills, detail orientation, focus on quality and accuracy
- Results-oriented with a sense of urgency and passion. Strong written and oral communication skills
- Proven experience in driving projects and leading teams
- Demonstrated experiences in developing teams and achieving results
- Extensive experience in sales, sales reporting and sales analysis, as well as experience developing successful programs executed by field sales
- Desire and proven experience in driving change building scalable processes along the way
- Coaches/mentors leaders on strategizing, business practices, leadership skills, career pathing, crucial conversations, development
- Establish the prioritization of Sales projects by soliciting input from Sales Management and maintain a strong understanding of industry demands
- Experience, and proven success, in designing software tools for users
3
Skills For Associate Director, Sales Operations Resume
- Manage and work effectively under pressure and changing circumstances
- Experience with acute (hospitals) and post-acute (skilled nursing facilities, wound care clinics, home healthcare) channels
- Effectively communicate with partners, marketing, sales, and business operations audiences
- Effectively communicate complex topics to a broad audience including technical and non-technically driven functions
- Excel and manage priorities in high pressure situations and with shifting priorities
- Demonstrated experience leading a business through change
- Advanced software skills with MS Excel & PowerPoint
- Salesforce.com experience, administration or similar technology experience
4
Skills For Director, Sales Operations & Effectiveness Resume
- Prior experience in Pharma Sales Operations
- Demonstrated success in the areas of commercial pharmaceuticals and a track record of strong execution and results
- Forecasting best practices and strong reporting capabilities
- Consulting experience in the Pharmaceutical industry
- Experience with accurately managing the forecasting process, driving annual planning processes, and assisting with territory and account planning
- Two years of experience developing, documenting and implementing training process and procedures
- Experience with utilizing and interpreting research and data for the purpose of helping to evolve and enhance all aspects of a Sales organization
- Experience implementing, developing and supporting a mainstream CRM product, preferably NetSuite
5
Skills For Senior Manager / Director, Sales Operations Resume
- Solid understanding of how the interrelationship of processes, technologies, and people create results. Using strategic thinking to create results
- Five years of experience in establishing and directing strategic plans and objectives
- Experience collaborating with marketing and dedicated proposal/pursuit teams
- Highly proficient using and managing Salesforce.com with 3+ years Salesforce.com experience
- Experience creating and running complex reports
- Relevant experience integrating and supporting sales business processes
- Experience managing projects and driving metrics
- Highly analytical. Experience handling tough customer issues and problem-solving
- Solid process background and understanding
6
Skills For National Director Sales & Operations Resume
- Experience supporting a Sales Organization as business partner
- Strong familiarity with forecasting processes and revenue recognition principles
- Proven ability to develop and implement a team growth strategy for multiple job functions, including people managers
- Experience successfully working cross-functionally with finance, sales, product and client service teams
- Experience in Media, Advertising and/or Market Research fields is highly recommended
- Three years experience executing Sales programs and quotas
- Demonstrated proficiency in managing analytically rigorous initiatives
7
Skills For Director, Sales Operations Integration Resume
- Effective leadership qualities that promote adoption of best practices to the sales team with a focus on making the sales reps more efficient
- Or more experience working in systems and data, especially business account lead sources
- Experience managing team of business analysts, data analysts, data governance professionals, salesforce.com support and initiatives
- Knowledge and experience with the Small Law Firm Channel, ISCM, and/or FindLaw, including sales process, products and initiatives
- Proven in a leadership role overseeing sales operations or field operations professionals and functions
- Experience in a business-related function, preferably sales or solutioning
- Social Selling, program management, and Salesforce.com experience necessary
- Seasoned, respected leader with 15+ years of experience in Life Sciences Sales, Marketing and/or Commercial Operations is required
- Experience working in or with the EMEA North Markets
8
Skills For Assoc Director, Sales Operations Resume
- Experience working in or with the EMEA South Markets
- Persuasive teaming required to drive results in collaboration at a senior level with executive peers, demonstrable experience at this level
- Experience managing large and remote teams of +10 people
- Excellent understanding of HP’s policies and processes
- Confident, articulate, and professional speaking abilities (and experience)
9
Skills For Senior Director Sales Operations Resume
- Coordinate with finance and business analytics teams to assess effectiveness of marketing programs and achievement of desired ROI
- Experience working in leadership positions at best in class organizations
- Seven years work experience including operations, customer service and people management
- Work with Sales Leaders to design/implement sales reporting and KPIs to measure sales effectiveness and assess areas of improvement
- Demonstrated depth of knowledge about Sales Methodology, Strategic Selling, and Sales Enablement
- In depth knowledge of advertising industry to understand the business flow on both the Buy and Sell sides, inclusive of linear and digital experience
- Experience managing vendors and projects
- Experience in a commercial role, such as marketing, sales, and account management
- Experience with a top-tier management consulting firm
10
Skills For Associate Director Sales Operations Resume
- Experience working with senior level and/or c-suite executives
- Progressively advancing account management and/or business development experience
- Plan, prioritize and deliver in a dynamic work environment
- Experience with JDE or other ERP system
- Experience with Cognos or other data warehouses
- Work closely with sales management to optimise the effectiveness of the company’s investments
- Assists in new hire onboarding, training, and sales skill development
- Experience directly managing a team
List of Typical Responsibilities For a Director, Sales Operations Resume
1
Responsibilities For Director Sales Operations Resume
- Demonstrated client service orientation, excellent interpersonal skills and the ability to work well with a variety of different personalities
- Solid Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook
- Technological skills to manage disparate systems
- Demonstrated ability to handle multiple tasks, set appropriate priorities with clients and deliver results in a fast-paced environment
- Expert research capabilities, analytical skills and business acumen
- Executing on the EMEA fiscal priorities and driving the AOP goals
- Translating functional strategies into operational plans and priorities
2
Responsibilities For Senior Director, Sales Operations Resume
- A proven track record in successfully undertaking increasing responsibilities in a selling organization
- Solid understanding of engineering/technical, financial, sales, and marketing processes and objectives, as related to product sales and support
- Drive the sales training function to maximize sales effectiveness
- Experience in Sales Operations or Business Operations
- Strong analytical ability with the ability to communicate about data/findings to diverse audiences
3
Responsibilities For Associate Director, Sales Operations Resume
- Previous experience in program development and management
- Works closely with sellers across the organization to understand what tasks take away from their selling time. Prioritizes initiatives to improve selling time
- Demonstrated ability to exercise mature and reliable judgment
- Operate successfully in a lean, fast-paced organization
- Independently lead projects and independently scope, prioritize and execute initiatives
- Financial background and/or experience in subscription type environment is of value
- A proven ability to develop tactical initiatives that improve productivity, performance and performance metrics
- Experience in contract review and negotiations is of value but not essential
4
Responsibilities For Director, Sales Operations & Effectiveness Resume
- Strong ability to partner with IT departments to drive change
- Operational experience with salesforce.com
- Ongoing tracking of the quarterly and annual sales forecasting process
- Partnering with Finance on forecasting, reporting and analytics
- Supporting the Annual Operating Planning (AOP) process
- Supporting the EMEA S&OP process, large deals pipeline and revenue planning to ensure the appropriate material planning and procurement
- Working closely with Marketing and other internal teams to develop, deploy, and continually refine the sales tools and collateral needed by the Sales team
- Partnering with NetApp university on the sales training initiatives
5
Responsibilities For Senior Manager / Director, Sales Operations Resume
- Building and developing a high-performance team
- Partnering with NetApp University Leadership team to enable a training & development culture in the EMEA Field Sales Organization
- Ongoing ownership of the CRM system
- Ongoing ownership of the department’s system of metrics
- Driving EMEA’s Strategic objectives in conjunction with the EMEA Leadership team
- Participating within a EMEA Sales Leadership team
- Building stakeholder relationships within the EMEA Sales Leadership, WWFCO Leadership, America, APAC and Global Sales Operations Leaders
- Supporting the creation of new NetApp Business Unit structure
6
Responsibilities For National Director Sales & Operations Resume
- Supporting the commission design process that rewards and incentives the right behaviors
- Supporting Quarterly Business Review (QBR) process a
- Developing EMEA Deal Desk into an Industry best in class function
- Driving a culture of simplification, speed and global process standardization
- Leading a shared services approach
- Building a high-performance leadership team
- Executing on the design and setup of the FY19 Sales Coverage Model
7
Responsibilities For Director, Sales Operations Integration Resume
- Recruiting and selection of talent
- Manage sales incentive reporting, including work with Sales Analytics team members to ensure timely and accurate reporting of incentive compensation
- Assist in development and improvement of key commercial business processes, i.e. leads handling, forecasting, customer contracting, etc
- Provide analytical and reporting support for marketing activities (pipeline reporting)
- Create and develop pricing models for product launches and pricing initiatives for our key products
- Provide ongoing evaluation, analytics, and reporting of IC programs across all Business Units (BU) and provide recommendations for improvement
- Responsibility for maintaining and staying current with all IC plan policies, procedures and controls
- Work closely with Program Managers and the Pricing Team to address partner pricing/contract issues or concerns
- Actively participating in quarterly and annual planning
8
Responsibilities For Assoc Director, Sales Operations Resume
- A fundamental understanding of large account, Enterprise selling
- Assists in channel sales planning including quotas, compensation and program budgets
- Deep understanding of sales methodologies and the booking process
- Oversees daily activity reports and reporting trends and makes recommendations as needed on changes to reports, tactics, and current strategy
- Develop first class collaboration with all functions to ensure the smooth running and support of the sales model
- Refine and assist in the IC plan review process to ensure appropriate reviews and track progress of the review ensuring all deadlines are met
- Proactively coordinates, monitors and maintains high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
9
Responsibilities For Senior Director Sales Operations Resume
- Manages the business’ weekly and quarterly forecasting process with a key focus towards forecast accuracy
- Work closely with senior leaders across Marketing and Sales to quickly understand issues, perform analysis and implement scalable solutions
- Design and recommend the Go-to-Market strategy for field sales in determining which customer segments, reach & frequency to maximize growth potential
- Consistently meet or exceed Xerox customers’ expectations regarding Xerox value proposition
- A fundamental understanding on what motivates sale organizations to perform
- A fundamental understanding of how metrics can be used to track and improve the performance of sales teams
10
Responsibilities For Associate Director Sales Operations Resume
- A creative problem solver – willing to look at old problems in new ways
- Develop existing and new revenue opportunities within Global markets
- Assure our Customer Service team is aligned with the Sales Strategy and is exceeding our customer needs
- Chanel responsibilities for onboarding and termination activities
- Advise sales management of sell out and make pricing recommendations based on yield management goals
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