Desk Receptionist Resume Sample

10 votes
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Sydnie Goodwin
1525 Davion Loop,  Houston, TX
+1 (555) 572 8940

Work Experience

Front Desk Administrator, Receptionist
08/2017 - PRESENT
Philadelphia, PA
  • Mentor volunteer staff
  • Communicate to the Manager, Information Centers, all significant procedure issues that need attention
  • Update patient information resources as changes occur
  • Requests patient’s name and time of arrival on sign-in sheet
  • Verifies patient’s eligibility prior to following day’s appointments
  • Secures patient’s signature on all forms required
  • Submits to Member Maintenance Department any changes to patient’s demographics. Notifies medical assistants of patient arrival. Maintains patients informed of progress or delays in physicians’ schedules
  • Confirms patients’ following day appointments
  • Have at least 2 years of experience in a 4 or 5 hotel in a similar position,
Front Desk Admitting / Receptionist
01/2012 - 05/2017
Phoenix, AZ
  • Strong customer service skills with focus on performance recognition
  • Establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities
  • Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)
  • Excellent interpersonal skills both written and oral
  • Work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
  • Keeps a time check on operating room schedules and informs any waiting relatives of patient’s progress
  • Receives, greets and provides needed information and assistance to all visitors and contacts at the Le Bonheur Children’s Hospital Welcome Desks
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading
  • Professional uniform attire required
Welcome Desk Receptionist
07/2005 - 07/2011
Dallas, TX
  • Provide friendly and efficient service to walk-in customers by answering questions
  • Preparing cash and supply orders for Hidden Valley and remote sites
  • Waste Works- Set up maintenance customer accounts, apply payments, look up tickets, maintain proper rates and print request
  • Clerical support for district managers and maintenance department
  • Event planning and assisting with meetings
  • Maintain office calendar, expense reports, ordering of office supplies, and print requests
  • Maintain daily security log and report writing
  • Answer client phones and direct to proper employee or department
  • Monitor alarms and Closed Circuit Television


Southwest University
1999 - 2004
School's Degree in Management

Professional Skills

  • Excellent interpersonal skills and strong attention to detail
  • Basic Computer Skills (i.e. Microsoft Outlook, Word, and Internet)
  • Experience in an office environment with a broad range of administrative experience
  • Professional and proficient oral and written communication skills
  • Operate the EMR for retrieving accurate patient information. Access Microsoft Office programs for retrieve/update material/information
  • Fully participate in programs designed to ensure a high-quality Village experience for our guests
  • Establish workload priorities and manage a diverse workload

How to write Desk Receptionist Resume

Desk Receptionist role is responsible for microsoft, database, training, procurement, security, research, insurance, events, web, transportation.
To write great resume for desk receptionist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Desk Receptionist Resume

The section contact information is important in your desk receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Desk Receptionist Resume

The section work experience is an essential part of your desk receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desk receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desk receptionist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Desk Receptionist resume experience can include:

  • Communicate effectively with all hospital departments to meet customer needs
  • One year of previous customer service, healthcare or administrative experience
  • Experience with EMR’s
  • Collaborates with Nursing when scheduling/organizing resident transportation needs
  • Overhead paging during emergency situations
  • Participate in ongoing organization and department-specific education and training as recommended.

Education on a Desk Receptionist Resume

Make sure to make education a priority on your desk receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desk receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Desk Receptionist Resume

When listing skills on your desk receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical desk receptionist skills:

  • Ability and desire to communicate effectively with people at all levels of the organization
  • Effectively manages internal customer relationships
  • Experience in a medical setting
  • Displays good phone etiquette and answers phone by 3rd ring
  • Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient
  • A demonstrated high level of professionalism, honesty, integrity, and ethics required

List of Typical Skills For a Desk Receptionist Resume


Skills For Front Desk Admitting / Receptionist Resume

  • Appointment setting including conference room reservations and preparation
  • Process incoming/outgoing mail and maintain postage log and supplies
  • Log incoming client information, overnight packages, and couriers being delivered to the office
  • Assist with report processing and binding
  • Screen incoming calls, adequately respond to telephone inquiries
  • Cheerfully greet and assist all Teammates and guests as they enter the building
  • Engage in communications, training opportunities, and shared practice opportunities with other administrative professionals for DaVita
  • Seek and implement solutions in a newly developing team environment and the ability to work with a variety of personalities
  • Be assertive, asking for clarification, when needed

Skills For Front Desk Administrator, Receptionist Resume

  • General office working conditions
  • Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer
  • Provides support for administration staff and oversees daily departmental responsibilities relating to front desk reception support
  • Assist with Pastoral Care customers requesting patient information by church and/or denomination
  • Remain calm and alert, especially during emergency situations and heavy patient/visitor volume
  • Maintain a neat and organized environment in the lobby. Notify Environmental Services/Engineering when their attention is required
  • Assist with lost and found items ensuring that valuable items are directed to the Security Department
  • Customer Service, Front Desk
  • Exhibit high-energy and helpful attitude

Skills For Front Desk Admin / Receptionist Resume

  • This is a team of highly professional administrative and executive assistants
  • Share learned information and processes with the Facilities Services team
  • Confident abilities in Microsoft Outlook, Word, PowerPoint, and Excel are required
  • Desire to work in an environment of continuous improvement
  • Address: 5908 Headquarters Drive, Suite 300, Plano, TX, 75024
  • Knowledge of commonly used concepts, practices, and procedures within office administration
  • Works with other departments to maintain exceptional care
  • Become familiar with Cushman & Wakefield policies and procedures and to client policies and procedures as they relate to your position and job description

Skills For Welcome Desk Receptionist Resume

  • Provides administrative support to the Account Director, Global Operations Director, Global Financial Manager, Global Procurement Manager, and Facilities Management Team in the planning, coordination and implementation of facility and project management deliverables and activities within assigned budgets and schedules
  • Setup larger C&W/Client group meetings
  • Manage SharePoint site user access, updates, and data integrity
  • Support Account Director in the preparation of account management monthly, quarterly and annual reports
  • Provide W-9 and insurance requirements to new vendors, and request setup in database

Skills For Information Desk Receptionist Resume

  • Ensures all employee lists, both routine and critical after-hours lists, are up to date at all times
  • Maintain appointment schedule template (alterations, deletions, additions)
  • Demonstrates/models the hospital's core values and customer service behaviors in interactions with all customers. Demonstrates patience in dealing with diverse customers (culturally, age, etc.)
  • Greet and direct patients and visitors immediately with a friendly and sincere welcome. Acknowledge all who pass by the Center(s)
  • Promptly answer telephone calls. Use a clear, understandable speaking voice, exercise judgment, and respond to inquiries with accurate information. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information
  • Maintains confidentiality of all materials handled at the Patient Information Center including patients' condition, status and other personal information

Skills For Info Desk Receptionist Resume

  • Offers escort and/or wheelchair assistance to patients and visitors to their desired location or car. Transport patients in wheelchairs in a safe manner, as needed
  • Frequently converse with patients and visitors as they wait in the lobby
  • Assist customers with directions to and from all hospital facilities, area restaurants, hotels and convenience stores
  • Accept and track floral/package deliveries for patients and staff. Notify Volunteer Department for delivery
  • Promote the vision and mission of the hospital and Patient Information Center
  • Follow proper safety and infection control procedures and maintain a safe work environment in compliance with hospital policy. Follow appropriate procedures during fire, emergency and disaster drills/situations

Skills For Front Desk Coordinator / Receptionist Resume

  • Greet clients professionally and cheerfully and offer refreshments to clients and guests
  • Answer inbound and make outbound calls (call clients to pick up or mail tax returns)
  • Prepare all overnight packages and couriers
  • Vendor relations - request maintenance, order supplies and accept deliveries
  • Maintain neatness of the office and kitchen area daily
  • Performs general and administrative tasks to ensure the successful daily operations of the office

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