Head Receptionist Resume Sample

5.0
1 vote
Corbin Armstrong
99122 Purdy Ports,  Dallas, TX
+1 (555) 120 8554

Work Experience


Head Receptionist
10/2017 - PRESENT
Philadelphia, PA
  • Good time management skills, good judgment, and the ability to multi-task
  • Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standards of appearance at all times when interacting with external visitors and internal customers within the client office
  • To demonstrate Workplace Solutions’ values at all times
  • Ensure that the Front of House team understand Customer Service expectations
  • Take personal responsibility for Health & Safety and know the Emergency arrangements
  • Have the ability to remain calm working under pressure and manage changing priorities
  • Use initiative when demanding situations arise
  • Deal tactfully and diplomatically when dealing with a wide range of people
  • Ensure Security and Health & Safety protocols are followed during visitor sign-in
Sassoon Receptionist / Head Receptionist
06/2011 - 05/2017
Houston, TX
  • Ensure that visiting EDF Energy staff who have successfully completed the BPSS (Baseline Personnel Security Standard) vetting, NNB Generic Induction training and Qube Induction training but do not work frequently at The Qube are issued with a Temporary Pass
  • Ensure that any person(s) not able to prove that they have completed their BPSS vetting and relevant induction training are issued with an Escorted Visitors’ Pass and that they are supervised by their Escort at all times
  • Flexibility to cover as required and to work across the department
  • Coordinate daily Setting-to-Work meetings and ensure that the Front of House team is briefed on any large-scale meetings, events or VIP visitors
  • To be knowledgeable of all meeting room layouts, capacities and Catering policies so as to efficiently support the PA Community, Workplace Support and end users
  • To ensure that all Front of House tasks such as visitor pre-registration; mailbox management, bookings checks, reminder emails and checklists are completed
  • To demonstrate positive leadership characteristics to inspire team members to be proactive, efficient and courteous and to meet and exceed customer expectations
  • To participate in the review of all customer feedback and under the approval of the Facilities Manager to implement/ action, as appropriate relevant improvements to the service delivery
Fy-trilingual Head Receptionist
01/2005 - 01/2011
Boston, MA
  • To ensure service standards meet SLAs and improvement plans are in place to drive forward Customer and Operational excellence
  • To assess employees’ daily performance and carry out training as necessary
  • To produce monthly management reports in respect of visitor footfall and meeting room utilisation
  • New starter inductions, training and weekly progress reviews
  • Rota preparation/staff scheduling
  • Forecast visitor footfall and determine supply levels required to manage the service (i.e. access cards, stationery and printing supplies)
  • Maintain appropriate staffing levels during the agreed times to ensure no drop in service levels
  • Manage staff sickness and holidays

Education


Strayer University - Owings Mills Campus
2001 - 2005
Bachelor's Degree in Business

Professional Skills


  • Complies with the firm’s policies and any other legal obligations; effectively manages risks to the firm where those risks relate to this role
  • Learning - Improves job performance and betters themselves
  • Informing - Makes management aware of risks and improvement opportunities
  • Time keeping - Be on time to start your shift/working day; complete tasks on time
  • Set-up according to the host’s request
  • Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar. Ensure that all refreshment requests are processed and the catering team is aware. Consider any time constraints for set up and assist with clearing when a quick turnaround is needed
  • Computer literate with a good working knowledge of common desktop applications (MS Word, Excel,

How to write Head Receptionist Resume

Head Receptionist role is responsible for events, security, printing, training, retail, health, general, contracts, legal, access.
To write great resume for head receptionist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Head Receptionist Resume

The section contact information is important in your head receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Head Receptionist Resume

The section work experience is an essential part of your head receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous head receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular head receptionist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Head Receptionist resume experience can include:

  • Customer centric - Is warm and welcoming toward internal and external customers; manages difficult or emotional customer situations; responds promptly to customers’ needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
  • Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon
  • Motivated - Is self-motivated and able to motivate others
  • Respectful - Of people, property and equipment
  • Logical thinker - Analyses situations and reacts in an appropriate way
  • Head Receptionist - Job Description.pdf (2.34 MB)

Education on a Head Receptionist Resume

Make sure to make education a priority on your head receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your head receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Head Receptionist Resume

When listing skills on your head receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical head receptionist skills:

  • Ensure effective communication and information sharing within the team
  • Excellent eye for detail and high level of discretion
  • Relevant corporate front desk or related customer services experience, ideally gained in a professional
  • Good knowledge of the local area and local services
  • Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading weekly shipment of products
  • Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves

List of Typical Skills For a Head Receptionist Resume

1

Skills For Sassoon Receptionist / Head Receptionist Resume

  • Excellent at multi-tasking with organisational skills second to none
  • Extensive reception experience is required ideally in a luxury brand, hotel or corporate environment
  • HR- accepts contracts for new joiners on their behalf. Supply documentation for the HR Induction. Take appropriate action for leavers. Discretion at all times
  • Answer all incoming telephone calls on the 6 switchboard lines in a timely manner with the standard IHS Markit Ltd salutation, handles calls, transfer or convey messages accordingly, efficiently ensuring that verbal messages are recorded and passed on
  • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, shampoos, conditioners, hair spray and guest perfume
2

Skills For Head Receptionist Beechwood Doncaster Resume

  • Several years work experience within a similar customer-facing role
  • Competent user of Excel, Word and Outlook
  • Pro-active and able to show initiative/ideas to constantly improve the service to the business
  • Be able to use judgment and seek guidance with confidential issues
  • Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings. Ensure the relevant access and offices are booked for visiting executives and Managing Directors and other important colleagues and their guests are recognised and handled professionally. Produce agenda’s if requested

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