Customer Support Administrator Resume Sample

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Keara Kiehn
8904 Block Squares,  Los Angeles, CA
+1 (555) 770 6964

Work Experience


Customer Support Administrator
06/2015 - PRESENT
New York, NY
  • Maintain, administer, and troubleshoot end user devices and addresses user requests
  • Perform troubleshooting and maintenance on network and server equipment related to user requests and incidents
  • Key end user interface for support organization once escalated beyond Service Desk
  • Troubleshoot desktop, laptop, printer, scanner, peripheral, hardware, and software issues
  • Manage user/group accounts, to include creation, deletion, validation, and modification (NIPR & SIPR)
  • Satisfy approved user requests for hardware and software
  • Under direction of appropriate government shared folder owners, create and modify folder access permissions of shared folders
Customer Support Administrator, Mercedes
04/2009 - 03/2015
Phoenix, AZ
  • Assist documenting and/or scheduling office installation/movement of IT equipment (NIPR/SIPR/Coalition workstations, telephones, Tandbergs) as the Customer Representative
  • Provide assistance to the end users by documenting new hardware/software requirements
  • When determined to be unserviceable in place, remove inoperable equipment and re-install when fixed or replaced
  • Prepare IT equipment for turn-in as required
  • Work with escalated support tiers to troubleshoot issues
  • Documents technical fixes or process improvements as required
  • Create, update and close Remedy trouble tickets
UK Customer Support Administrator
11/2004 - 11/2008
Los Angeles, CA
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices are resolved satisfactorily
  • Utilise Dealer new business enquiries to generate warm leads for Cat Financial and business
  • Experience within a business to business environment
  • Experience with contract acceptance and sales order creation
  • User knowledge of Microsoft Office Products Professional Skills
  • Instill quality in every aspect of the job function
  • Processes daily customer loan, deposit and FX transactions

Education


Saint Mary's University of Minnesota - Winona Campus
1999 - 2004
Bachelor's Degree in Business

Professional Skills


  • Excellent organization, documentation, and prioritization skills
  • Excellent verbal and written communication skills including email and letter writing
  • Significant experience of demonstrating data entry skills with a great deal of accuracy
  • Strong organizational time management and administrative skills
  • Strong organizational skills to maintain the flow of admin work into finance to recognize margin
  • Strong organisational, time management and administrative skills
  • Good time management skills – able to prioritise your workload and meet targets

How to write Customer Support Administrator Resume

Customer Support Administrator role is responsible for finance, email, shipping, retail, credit, training, purchasing, security, payroll, reporting.
To write great resume for customer support administrator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Support Administrator Resume

The section contact information is important in your customer support administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Support Administrator Resume

The section work experience is an essential part of your customer support administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer support administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer support administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Support Administrator resume experience can include:

  • Proficiency in analytical and problem-solving skills
  • Communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Identifying potential areas for service improvement, then suggesting and planning activities to improve the customer experience
  • Responding to all customer and Intro Sources enquiries in a friendly, efficient and timely manner, demonstrating excellent service delivery
  • Building strong working relationships with our key business partners to help support and grow the reputation and success of our business
  • Review new orders for completion. This includes validating billing and shipping information, payment terms, part number accuracy, etc

Education on a Customer Support Administrator Resume

Make sure to make education a priority on your customer support administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer support administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Support Administrator Resume

When listing skills on your customer support administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer support administrator skills:

  • Effective external written and verbal communication skills with a strong customer orientation
  • Good Microsoft Office skills, including Excel and PowerPoint
  • Strong PC skills including but not limited to, MS Word, Excel, and a MRP system
  • Prior experience administering, configuring, installing, and troubleshooting Windows 2008R2, and 2012 systems on both physical and virtual environment
  • Strong ability to handle multiple priorities including managing face to face communications while also using telephone and email communication
  • Experience in organising and prioritising workloads for yourself and others

List of Typical Experience For a Customer Support Administrator Resume

1

Experience For Customer Support Administrator, Mercedes Resume

  • Diagnose and resolve hardware incidents, including Windows and Linux operating systems across a range of infrastructures
  • Assist in technical upgrading and maintaining of entire desktop systems
  • Display empathy and ownership in handling customers' queries and complaints
  • Generate reports from Eligibility system for both ad-hoc and ongoing requests
  • Manage ticket tracking system for all owned requests and provide daily status updates
  • Create and maintain client-specific documentation relative to overall file processing rules packages
  • Maintain and resolve issues on LAN/WAN, PKI, VDI, and other computing equipment
2

Experience For German Customer Support Administrator Resume

  • Maintain passwords, data integrity and file system security for computing environment
  • Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Support in testing and deployment of new systems
  • Enters data, runs reports and files daily transaction documents
  • Contacts customers to obtain financial documents
3

Experience For UK Customer Support Administrator Resume

  • Schedules and coordinates customer meetings
  • Proactive and positive can-do-mind-set with the ability to take on multiple tasks in a busy environmentAMO30033125
  • Proactive and positive can-do-mind-set with the ability to take on multiple tasks in a busy environmentAMO30037332
  • Proactive and positive can-do-mind-set with the ability to take on multiple tasks in a busy environment000019SK
  • Work directly with external customers (Client or TPA) in order to establish format and transmission method for Electronic Eligibility files across all market and products
  • Perform testing of Eligibility files and provide feedback accordingly to external customers
  • Set up file mapping rules to translate both standard and non-standard customer data into UIS system
  • Attend conference calls related to various Eligibility file issues/topics and provide consultation relative to resolution and next steps
4

Experience For French Customer Support Administrator Resume

  • Respond to email and phone inquiries from customers
  • Conduct investigative analysis for individual client-specific member inquiries and make recommendations on short and long term resolutions
  • Support Product-specific Installation queues as needed
  • Support Market-specific Maintenance queues as needed
  • Troubleshoot desktop, laptop, printer, scanner, network, hardware, and software issues
  • Administer moves, additions, changes, and removals for end user devices
  • Maintains, administers, and troubleshoots end user devices and addresses user requests
5

Experience For Sales / Customer Support Administrator Resume

  • Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event
  • Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested
  • Escalate tickets to the appropriate support group if required to resolve
  • Microsoft MCP (Windows 10)
  • MCSA or MCSE (desired)
  • Process all support services for channel such as stock transfers, rebates, and customer allowance
  • Proactive and positive can-do-mind-set with the ability to take on multiple tasks in a busy environment
6

Experience For Linux Customer Support Administrator Resume

  • Administers, installs, and, upgrades Windows 2008 and 2012 servers both physical and virtual environment in production
  • Ensure correct installation, configuration, use, and maintenance of windows server infrastructure
  • Install new/rebuild existing servers and configuration hardware, peripherals, services, settings, directories, storage, etc. in accordance with standard and project /operational requirements
  • Create and Maintain SOP’s and train junior staff as necessary
  • Responsible for the health of the production server infrastructure
  • Assist staff with installation, configuration and ongoing usability of desktops, peripheral equipment and software complying with given standards and guidelines
7

Experience For German Customer Support Administrator x Resume

  • Participate in varied computer platforms in multi-layered client server environment
  • Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction
  • Identify and repair hardware and network connectivity issues
  • Ensure desktop computers interconnect seamlessly with diverse systems
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
  • Cooperation – Understands the value of cooperating with coworkers
  • Detail Orientation – Understands the importance of monitoring the status and quality of one’s own work
8

Experience For Spanish Customer Support Administrator Resume

  • Prepare pricing quotes in cooperation with technician as needed
  • Install and configure new IT equipment
  • Resolve incidents and upgrade different types of software and hardware
  • Resolve incidents with printers, copiers and scanners
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in an enterprise environment
  • Daily management of the team mailbox. Performing daily checks. SATCOM Activations for multiple services. Ensuring business support applications are kept up to date
  • Assist in the delivery of all customer expectations and to ensure agreed client SLA’s are met
  • Provide contract amendments are actioned efficiently and within specified KPI’s
  • Assist in delivery of client reports and requested information
9

Experience For Customer Support Administrator Resume

  • Create sites and assets on our internal system accurately
  • All types of contract maintenance to be actioned efficiently
  • Create and support client access to the customer portal
  • Maintain and improve a high level of accuracy in work output and develop a sound product knowledge
  • CompTIA Security+ OR other IAT DoD 8570.1 Technical Level II certification or higher
  • Microsoft MCP (Windows 10) Certification
  • Acts as primary Customer point of contact. Handles inquiries, proposals, customer negotiation, problem resolution, order entry, quoting, schedule changes, credit issues and Aircraft On Ground (AOG) support
  • Quotes price and availability of Avionics Systems repairs, overhauls, rentals and exchanges
  • Takes the lead to improve the way we do business with all Customers. Identifies, recommends, and implements innovative process improvements. Ensures SOPs are updated upon completion of process improvement projects. Participates in business to business capabilities through Web-site enhancements, E-commerce, and MRP upgrade
10

Experience For Customer Support Administrator, Mercedes Resume

  • Manages customer relationships beyond current business activities by developing partnerships with Customers. Responsible for all interfaces between L-3 Avionics Systems and the Customer regarding contract/PO matters. Represents the Customer when dealing with internal functions
  • Demonstrates empowerment, ownership, and accountability throughout all aspects of the Customer Support Administrator position
  • To provide a high level of service to clients by responding to the customer helpline; provide effective contract data input and responding promptly to clients on contract data related issues
  • Daily administrative support to the EMEA Program Management Team
  • Coordinate sales order requests accurately and efficiently in SAP, create and send order acknowledgements to customer when required
  • Reconcile customer invoices against contractual documentation and provide summaries when required
  • Ensure that all sales order documentation, such as export licenses are processed in accordance with customer and regulatory requirements
  • Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening

List of Typical Skills For a Customer Support Administrator Resume

1

Skills For Customer Support Administrator, Mercedes Resume

  • Strong desire to deliver a great customer experience
  • Experience of working and supporting others in a team environment
  • Respond to inquiries promptly, using established department guidelines. Demonstrate proper business & customer handling etiquette
  • Able to set priorities and manage workloads in order to meet deadlines whilst paying attention to detail
  • Experience working in aerospace or similar highly regulated industry
2

Skills For German Customer Support Administrator Resume

  • Maintain a strong relationship with account managers to maintain timely reporting to all customers
  • Strong technical knowledge of Windows 10, MS Office Products, Active Directory, SCCM imaging
  • Experience with Remedy ticketing software
  • Five years of experience in inside sales administration, in a manufacturing environment
  • Experience of delivering great customer service, sometimes in difficult circumstances
  • Experience of working to targets within strict time scales
  • Work flexibly within the team, prioritising workload to enhance overall team performance
3

Skills For UK Customer Support Administrator Resume

  • Communicate pricing, availability and lead time information for goods and services to customers
  • Experience in a customer focused role with external and internal stakeholders
  • Practical experience in a Customer Admin or Sales Admin capacity
  • Maintain a strong relationship with third party vendors to assure a smooth flow off site orders
  • Strong ability to communicate and explain sometimes complicated issues easily
  • Launch and operate desktop diagnostic tools to perform remote diagnostics
  • Windows server and Desktop administration experience
4

Skills For French Customer Support Administrator Resume

  • Previous Experience within a Tier 2 customer service role
  • Plan and prioritize work load without supervision
  • Prioritize, manage and perform under pressure to meet SLA’s
  • Experience in internal and external customer excellence
  • Experience in IT systems such as Microsoft Office; Siebel
  • Knowledge of Manman or Oracle ERP; Knowledge of MS Dynamics or similar CRM; Strong
  • Good knowledge MS Excel and a working knowledge of other MS Office packages Able to manage high workloads with ability to organise logically and methodically
  • Support the customer experience and reduce the time for resolution of any issues
5

Skills For Sales / Customer Support Administrator Resume

  • Aviation industry experience is desirable
  • Recording, categorising and on-going management of support tickets, progressing them through to a successful resolution
  • Working knowledge of Microsoft Windows and thin client infrastructure and client operating systems including Microsoft Office
  • Liaising with multiple internal and external service providers, building and maintaining relationships with them
  • Working technical knowledge of current operating systems and standards
  • Maintaining and updating SAP and Saleforce accounts
  • Updating and creating process documentation and knowledgebase articles to improve support processes
  • Understanding of related groups to work seamlessly (logistics, finance, CD, partners)
  • Willing to support weekend and night shift rotation
6

Skills For Linux Customer Support Administrator Resume

  • Understanding of server, workstations and thin client architectures, hardware, RAID
  • Owning incidents and BAU requests
  • Coordinating – Understands how to disseminate internal information
  • Knowledgeable in using SCCM and BigFix for managing security patching, asset inventory, and software catalog
  • Maintain customer contact including correspondence concerning sales order status, order changes and billing/receivables questions
7

Skills For German Customer Support Administrator x Resume

  • Welcomes customers/visitors by greeting them, and make sure they are comfortable; answering or referring inquiries
  • Perform accurate record keeping of all transactions according to company policy
  • Familiarization working in DOJ Federal Law Enforcement agencies
  • Educated to leaving certificate standard or equivalent; 3rd level desirable
  • Quickly pull together information from different sources to supply specific customer information and reporting to account reps
  • Understand contractual terms of each customer to apply to administrative procedures and all reporting externally and internally
8

Skills For Spanish Customer Support Administrator Resume

  • Hyper-V, Active Directory, Dell, HP Hardware troubleshooting
  • Able to analyze alerts from various monitoring tools and take appropriate actions
  • Practical troubleshooting and problem analysis techniques
  • Flexibility of hours especially during peak season
  • Comfortable handling queries over the phone and by email
9

Skills For Customer Support Administrator Resume

  • IT literate – able to use MS Word and Excel in a working environment
  • Work with others in a fast-paced, multi-tasking environment
  • Professional manner in all communications including telephone and written
  • Customer Focused - Helpful and willing to support at all times
  • Organise despatch of brochures, promotional items, mailshots, advertising campaigns, TERA Updates, Safety Data Sheets etc to customers
  • Organise Customer Support Management Travel arrangements and expense reporting
  • Perform printer and VoIP troubleshooting
  • Provides virtual customer support using remote access tools
10

Skills For Customer Support Administrator, Mercedes Resume

  • Perform desktop imaging services and support
  • Create and deploy software packages/applications, monthly security patches using WSUS, SCCM, and BigFix
  • Monitors ticket Helpdesk Support Ticketing System Queue and route to necessary support Staff
  • Create reports for system up/down monitoring
  • Accurately record, update and document requests using the IT service desk system
  • Production of training and presentation material for internal and external customers
  • Escalation and notification of maintenance and service impacting incidents
  • Works on assignments routine in nature with minimal supervision, once detailed instructions and training is given on established procedures
  • Assist customers in opening accounts, cash management services and deposit business inquiries

List of Typical Responsibilities For a Customer Support Administrator Resume

1

Responsibilities For Customer Support Administrator, Mercedes Resume

  • Collaborate with the Customer Support Management group to effectively manage administrative work flow in a dynamic environment
  • Microsoft Outlook (strong)
  • Microsoft Excel (strong)
  • Booking meetings/schedule meetings and conference rooms for ISC Cluj
  • Managing the Post Activation Asset Protection product in line with business procedures
  • Receipt and capture of incoming devices
2

Responsibilities For German Customer Support Administrator Resume

  • Resolve issues by use of detailed data analysis and a higher level of technical troubleshooting
  • Direct persons to correct destination/call persons waiting for customer/visitor
  • Responsible for the administration and processing of customers’ logistics
  • Manage the board rooms, meeting rooms, keep track of all meetings, trainings, etc
  • Ensures export control requirements are being met as they relate to the Customer Support Administrator position
  • Perform analysis of a complex nature on information received, and researches or resolves discrepancies following prescribed procedures
  • Coordinate with internal departments to process customer invoices, return orders and credit & debit requests
  • Coordinate the production of standard Sales proposals for Network Services products and solutions from boiler plates ensuring commercial and company information is correct
  • Providing initial support for customer queries relating to invoices, contracts, operational issues and monthly / ADHOC data reports
3

Responsibilities For UK Customer Support Administrator Resume

  • Proficiency on Microsoft Office applications specifically Microsoft Excel
  • Proactive approach to work and able to work on own initiative
  • Time Management – Maintains an organised daily calendar
  • Conduct KYC processes and collaborate with internal bank departments to complete customer account related tasks
  • Provide a high level of service to department customers and maintain customer information in various databases
  • Responsible for all funding transactions and coordinating the funding of loans and deposits with SMBC’s Treasury Department. Assists customers to arrange daily funding, Cayman deposit and other transactions
  • Provide administrative support for department Relationship Managers
  • Prepare CMS and forex documents, brochures and proposals
  • Process new draw-downs, pay-downs, LC activities and fees for syndicated and bilateral deals and other loan related paper work
4

Responsibilities For French Customer Support Administrator Resume

  • Provide customer service excellence through direct contact with customers and distributors via phone and email
  • Enter orders accurately and provide order follow-up to support the Market Segments
  • Support continuous improvement of processes affecting ordering, communication of status and delivery of goods and services. Work with upstream and downstream teams to adopt improvements
  • Provide complete and accurate information in Case Management tool, to include contact information, issue summary, issue status, next steps, system configuration and ongoing updates
  • Min. of 1+ year experience in customer service
  • Demonstrates thorough knowledge of MRP system (Impresa) as it relates to the Customer Support Administrator function
  • Troubleshoot external/internal client issues as reported
5

Responsibilities For Sales / Customer Support Administrator Resume

  • Investigate and suggest potential resolutions or workarounds. Escalate appropriately
  • Provide timely and accurate feedback to clients. Follow up with clients after their issue has been resolved
  • Liaise between department and escalation teams
  • Document resolutions into Nielsen Client Helpline knowledge base for reuse and reference point. Acts as final approval level for entries
  • Stay informed of all policies and procedures that affect customers
6

Responsibilities For Linux Customer Support Administrator Resume

  • Answer mid-level technical questions related to assigned products teams
  • Keep contact with the European Travel Desk to manage the visitors’ logistics (hotel reservations, transfers during their stay, change the hours if requested)
  • Manage the logistics for the global meetings held in Cluj
  • Deal with queries from the employees and customers
  • Provide general administrative support to the ISC Cluj
  • Co-ordinate meetings, dinner reservations
7

Responsibilities For German Customer Support Administrator x Resume

  • Acts as primary Customer point of contact. Handles inquiries, problem resolution, order entry, quoting, schedule changes, credit issues, warranty administration, on-line technical publications administration, and AOG support
  • Takes the lead to improve the way we do business with all Customers. Identify, recommend, and implement innovative process improvements. Insures SOP’s are updated upon completion of process improvement projects. Participates in business to business capabilities through Web-site enhancements and E-commerce upgrades
  • Manages customer relationships beyond current business activities by developing relationships with Customers. Responsible for all interfaces between L-3 Avionics Systems and the Customer regarding contract/PO matters. Represents the Customer when dealing with internal functions
  • Liaising with Sales Managers and other internal departments to ensure that the customer is presented with a consistent response
  • Actioning Cash reports to ensure that settlement and refund unmatched cash is matched/refunded
  • Maintains current customer files and archive files and correspondence greater than oneyear old
  • Assists other Customer Support Administrators when required. Provides support to Regional Sales Managers and pro-actively communicates sales activity
  • Knowledge of FAR’s and DFAR’s
  • Able to lift heavy equipment when necessary
8

Responsibilities For Spanish Customer Support Administrator Resume

  • Proficiency in Group policy Active Directory and Citrix Group Policy
  • Able to proficiently use Service Manager and address users issues and other changes at an escalated level
  • Be able to troubleshoot and resolve backup issues
  • Self-motivation and ability to use your initiative
  • Excellent interpersonal skills, communicating clearly and effectively with both team, internal and external customers so as to build and develop long lasting relationships
  • Fantastic Pension scheme (Business contributes double)
  • Understand and use established systems and procedures
9

Responsibilities For Customer Support Administrator Resume

  • Knowledge of and desire to learn and implement lean and process improvement initiatives
  • High sense of responsibility, quality, and ethics with a professional image and demeanor
  • 2nd European language (verbal and written) is preferable
  • Previous exposure to a Customer and Sales Support environment
  • Able to work under pressure and still maintain a high level of accuracy and attention to detail
  • Acts with self-confidence, decisiveness and integrity at all times
10

Responsibilities For Customer Support Administrator, Mercedes Resume

  • Previous exposure to a Customer and Sales Support environment is desirable
  • To deal with customer enquiries from all levels of the organization
  • Administration support to Sales Managers
  • Preparation and timely despatch of commissioning kits/plant labeling for new and existing customers, including new product launches, for both UK and overseas customers
  • To provide administrative support for the fire retardant business
  • Customer and Supplier Complaints
  • Provide administrative support for the PowerGard Protection Plan, including daily responses to dealer enquiries regarding terms, conditions, plans, pricing and status of applications

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