Customer Support Resume Sample

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Eduardo Balistreri
61457 Jed Meadows,  Philadelphia, PA
+1 (555) 492 7962

Work Experience


Director, Customer Support
08/2016 - PRESENT
Los Angeles, CA
  • Participate in training or use other methods to stay up-to-date on DAM developments, such as industry trends and software and technology advancements
  • Complete special tasks as requested
  • Manage new technology and enhancements to software and hardware to meet customers growing digital content needs
  • Impact to overall success of functional area goals
  • Owns setup and accuracy of prospective customer including relationships between the existing meters, credit, contracting and accounts
  • Liaises between sales and other functional departments to ensure proper communication throughout pre sales contract cycle
  • Maintains data accuracy on any changes in customer data (ownership changes for example)
  • Owns verification of customer’s legal name thru the secretary of state websites
  • Owns setup and accuracy of transactional, hedge accounts and physical pool accounts
Customer Support
10/2013 - 06/2016
Detroit, MI
  • Assist in sales and employee training as required
  • Assist in the development of process efficiencies as required for assigned markets
  • Assist in development of technology solutions and regression testing for systems impacting assigned markets and products
  • Provide pricing to AM/BDM for all sales segments, including addition of fees, adders and ancillary costs for assigned markets
  • Manage RFP mailbox, track RFP, coordinate pricing and response
  • Manage and lead testing required for all associates, with individual requirements tailored to each associate’s role
  • Commercial education or equivalent and experience gained in a service orientated environment
  • Experience in a similar function, ideally within the pharma environment
  • Significant SAP / ERP experience at a high volume/value order level
Customer Support Assistant
07/2011 - 08/2013
San Francisco, CA
  • Manages the submission of credit requests
  • Manages the submission of standard contract requests
  • Manages and ensures accuracy of customer status in systems and communicates to account managers for locking purposes
  • Coordinates the completion of LDC enrolment paperwork where customer signatures are required
  • Owns transfer approval process from one salesperson to another
  • Manage and resolve all Siren Rules
  • Assist in data cleanup projects as assigned

Education


Everest University - Orange Park Campus
2006 - 2011
Bachelor's Degree in Business

Professional Skills


  • Proven leadership skills, technical skills and customer facing skills
  • Good oral and written communication skills, good organizational skills, good troubleshooting/problem solving skills, and self-motivation
  • Demonstrated, effective communication skills and strong executive presentation skills
  • Proven strong administrative skills; verbal, written, and interpersonal communication skills required
  • Outstanding communication skills with the proven ability to utilize these skills across groups within and outside of the organization
  • Courteous & professional demeanor, w/ strong interpersonal skills & written & oral communications skills
  • Excellent written and oral Communication Skills including good listening ability and telephone handling skill

How to write Customer Support Resume

Customer Support role is responsible for customer, analytical, computer, interpersonal, technical, software, presentation, english, excel, organizational.
To write great resume for customer support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Support Resume

The section contact information is important in your customer support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Support Resume

The section work experience is an essential part of your customer support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Support resume experience can include:

  • Holding excellent communication skills, being a good team player, very well organized, high flexibility
  • Being a liaison with development production teams to ensure that player experience feedback is heard and prioritized effectively
  • Strong multi-tasking skills and able to handle competing priorities under tight deadlines with attention to detail
  • Exceptional customer orientation with proven experience effectively managing customer escalations
  • Strong analytical skills and problem-solving ability (able to demonstrate that in creation of Excel tables and charts, and Power Point decks)
  • 2 – 5 years billing experience in related field, demonstrated skills in a high volume Customer Service environment

Education on a Customer Support Resume

Make sure to make education a priority on your customer support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Support Resume

When listing skills on your customer support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer support skills:

  • Effective communication skills (both oral and written) including listening skills
  • Exceptional written communication skills and solid editing skills
  • Strong customer facing communication and diplomacy skills to understand and effectively address sensitive customer situations
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff
  • Strong interpersonal and communication skills as a relationship builder with the ability to effectively relation with all business partners
  • Excellent verbal and written communication skills to effectively communicate with colleagues, customers and suppliers

List of Typical Experience For a Customer Support Resume

1

Experience For Customer Support Consultant Resume

  • High quality customer facing inter-personal skills, experience working with internal and external customers and maintaining good relationships
  • Handles multiple tasks with strong organizational skills, while growing and retaining customers by providing excellent customer satisfaction
  • Coordinate and provide training to TS’s on Illumina products, problem solving skills, and customer service skills
  • Demonstrated strong skills on following competencies: Dealing with Ambiguity; Business Acumen; Conflict Management
  • Strong leadership qualities with the ability to interact with all levels of management, as well as strong listening skills
  • Demonstrated experience of effectively leading medium sized customer / technical support teams
  • Excellent organizational skills and ability to handle multiple projects, meet deadlines, and manage changing priorities
2

Experience For Director, Customer Support Resume

  • Strong written and verbal communications skills, sound judgment, and excellent multi-tasking and time management abilities
  • Excellent communication skills and a team-player, as well as skillful at handling customer relationships
  • Proven excellent written and verbal communication skills in English
  • Strong decision making skills, combined with the ability to set priorities and assign tasks
  • Excellent customer service skills and a strong support ethic
  • Effective written communication and strong organizational and analytical skills
3

Experience For Ikea Customer Support Center Resume

  • A strong people focus and excellent relationship management skills
  • Demonstrated project and program management skills and experience
  • Strong self-learning and problem solving skills
  • Excellent interpersonal, communication and consulting skills with all levels of employees, including C-level management
  • Proactive in managing self ,illustrating strong organisational skills/ time management
  • Demonstrate critical thinking and problem-solving skills
  • Experience in automotive industry, with some combination of repair/service/sales/marketing experience, including dealer or field experience
  • Have strong troubleshooting skills
  • Strong customer communication, interpersonal and problem solving skills
4

Experience For Customer Support Lead Resume

  • Strong computer skills including, but not limited to,
  • Flexibility, prioritization, organizational, follow-through and multitasking skills to accommodate a large, complex workload in a fast-paced environment
  • Possess excellent Outlook and Excel skills alongside a working knowledge of PowerPoint and Word
  • Strong report writing, presentation and data analysis skills
  • Excellent communication, negotiation and influencing skills across teams and job levels
  • Demonstrated business understanding, analysis & financial skills
5

Experience For Director of Customer Support Resume

  • Strong skills in Word, Excel, Outlook
  • Effectively prioritize and manage multiple projects simultaneously under tight deadlines and in a fast work environment
  • Excellent interpersonal skills, ability to listen, problem solve, negotiate and communicate solutions
  • Functional/Technical Strong PC and Microsoft Office Suite skills (Word, Excel, Access)
  • A strong desire to learn and improve technical and software skills
  • Excellent written and verbal skills, in particular an ability to understand and communicate complex technical issues
  • Demonstrated people development and people management skills
  • Excellent IT and software support & diagnostics skills
6

Experience For Customer Support Assistant Resume

  • Demonstrated ability to prioritize work/tasks and deliver excellent customer service in fast pace environment
  • Very strong computer skills required, including expertise with MS Excel and MS Word
  • Demonstrated analytical and analytical skills
  • Works well independently, detail oriented, excellent written communication skills
  • Excellent oral and written business and technical English and Chinese (Mandarin) communication skills
  • Good English skills both written and verbal
  • Strong verbal and written communication skills, including negotiation, presentation, group facilitation, and influence
  • Good Computer skills in Excel and ERP knowledge
7

Experience For Supervisor, Customer Support Resume

  • Demonstrates specific service and operational skills necessary to achieve established and stretch business goals
  • Prioritise tasks and manage time effectively
  • Strong verbal communication skills, able to tailor communication so
  • Excellent presentation and client interaction skills
  • Strong communication, organizational and planning skills
  • Strong interpersonal, written, verbal communication and presentation skills
8

Experience For Supervisor Customer Support Resume

  • Strong administrative, problem solving, organization and judgment skills
  • Strong organisational and documentation skills
  • Good follow up skills are required
  • Solid customer relationship and skills and customer service orientation
  • Strong written and oral communication, documentation and interpersonal skills
9

Experience For Customer Support Director Resume

  • Excellent analytical skills and being used to working in a structured way
  • Good English verbal and writing skills, with ability to summarize for customers / management
  • Strong oral, written and presentation skills both in English and Spanish
  • Good IT Skills, particularly with Oracle and Microsoft packages such as Outlook and Excel
  • Good organization, word processing/data entry, and communications skills
10

Experience For Customer Support Intern Resume

  • Excellent communication skills, especially in customer service situations
  • Effective communication and collaborative skills
  • Effective presentation and engagement skills
  • Detail oriented strong organizational skills
  • Providing clear and precise instructions to the domestic agents for effectively handling jobs
  • Coaching and conflict handling skills
  • Understanding of the technical delivery processand supporting technical skills

List of Typical Skills For a Customer Support Resume

1

Skills For Customer Support Consultant Resume

  • Multi-task between issues as needed utilizing solid time management skills. Meet deadlines by establishing time estimates and setting priorities
  • Strong Influencing skills demonstrated through leadership of large cross-functional projects
  • Prioritizing – identifying priorities and using time effectively to support the
  • Outstanding customer service skills and a demonstrated ability to transfer your knowledge to peers or direct reports
  • Strong critical thinking, analytical and problem solving skills are essential
  • Effectively uses tracking tools and reporting metrics to monitor work at hand, sets priorities and recognize needs for support
2

Skills For Director, Customer Support Resume

  • Excellent task management skills including the ability to actively contribute to multiple, concurrent projects
  • Demonstrated technical skills and adeptness to troubleshooting issues
  • Excellent computer skills including excel and/or other data analytics programs
  • Excellent technical and analytical problem solving skills
  • Excellent organization, project management, planning and time management skills
3

Skills For Ikea Customer Support Center Resume

  • Have strong planning and organizational skills
  • Strong troubleshooting skills and the ability to analyze relationships between problem components
  • Good people skills for front-line customer service. Typing, filing, and data entry for a variety of office computer software
  • Use your strong analytical and problem solving skills to efficiently resolve incidents while maintaining the highest level of client satisfaction
  • Excellent communication skills and pleasant manner
  • Handle a diverse range of activities and effectively prioritize responsibilities
4

Skills For Customer Support Lead Resume

  • Open and positive with good communication skills
  • Demonstrated interpersonal/verbal communication skills is required
  • Demonstrated organizational skills is required
  • Utilise effective delegation and/or escalation to effectively manage and resolve incidents within contracted service level timeframes / targets
  • Possess strong investigative skills, to determine outcomes from escalated defects
  • Working outside of stated business hours when extraordinary business needs demand; process-oriented, with the ability to work effectively under pressure
5

Skills For Director of Customer Support Resume

  • Understanding of division operations and ability to work effectively with plant personnel
  • Advanced skills in Microsoft (MS) Excel to include VBA, macros, pivot tables, Charting/Visualizations, and Dashboard building
  • Effectively communicate with all colleagues to ensure the smooth running of the building(s) and
  • Demonstrated experience developing and driving field service strategies and operational plans
  • Core Competencies: Phone presence – effectively building rapport with
  • Proven experience in delivering great customer service
  • Utilize your organizational, technical, and problem solving skills
6

Skills For Customer Support Assistant Resume

  • Basic technical skills, understanding of internet connectivity
  • Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
  • Attend team briefings and communicate effectively with each head of service department including store
  • Use analytical and problem solving skills to deliver actionable insights to relevant decision makers
  • Think strategically, take initiative, set goals, prioritize, and manage conflicting deadlines with excellent attention to detail
  • Extraordinary customer service skills that focus on supporting the PCM-G brand
  • Lean Experience, demonstrated continuous improvement
7

Skills For Supervisor, Customer Support Resume

  • Communication skills and presentation of data at the appropriate level
  • Develops & effectively manages the department's budget and resources
  • Great Interpersonal, communication and relationship skills
  • Great problem-solving/investigative skills
  • Strong focus on customer satisfaction as demonstrated in CSAT scores
  • Speak, write and read English fluently, highly recommended French language skills
8

Skills For Supervisor Customer Support Resume

  • Prior Customer Care Call Center Experience
  • Coach and develop OCS Supervisors to effectively lead the Offline Customer Support team and related functions
  • Strong customer focus and strong sense of urgency
  • Maintain a strong client focus at all times and build an excellent working relationship with clients
  • Partner with senior leadership in Product Development, Product Management and Customer Experience to ensure the best user experience based of metrics
  • Ensuring any outgoing post is delivered to the according location prior to the daily collection (collecting incoming post) (NA to Chessington)
  • Planning, preparing, and devising work schedules to ensure sufficient and effective coverage
9

Skills For Customer Support Director Resume

  • Working across key stakeholders and teams to identify key opportunities for improving the customer experience with support for our customers and partners
  • Establishing and maintaining strong cross functional partnerships
  • Designing and delivering a scalable program that demonstrates value and establishes relationships with customers.in entry level support program
  • Analyzing team metrics to determine outputs and effectiveness
  • Housebuilding or related industry experience
  • Direct management experience in coaching and developing leaders and leading large teams
  • Experience interacting with or managing 3rd party support partners
10

Skills For Customer Support Intern Resume

  • Strive towards achieving a positive customer experience, e.g. carrying out tasks RFT
  • Strong working knowledge of Windows/Mac operating systems with the ability to learn new platforms quickly
  • Strong values in and an understanding of the importance of providing high levels of (customer) service
  • Assist in billing quality and reconciling accounts (dependent on skill level and financial education)
  • Demonstrated ability of being a self-starting individual able to work independently or together with a team to meet project timelines
  • Experience in successfully integrating the support functions of acquired companies into an existing support framework

List of Typical Responsibilities For a Customer Support Resume

1

Responsibilities For Customer Support Consultant Resume

  • Strong written and verbal communication skills with demonstrated ability to make effective presentations
  • Strong attention to detail and excellent written, verbal and presentation skills
  • Strong time management skills; ability to prioritorise delivery of outcomes
  • Demonstrates excellent interpersonal skills and instills a teamwork philosophy
  • Strong language and phone skills
  • Skills and experience in mediation, negotiation, and presentation
2

Responsibilities For Director, Customer Support Resume

  • Have excellent client management and communication skills
  • Good verbal and written communication skills in English-Spanish
  • Strong leadership and communication skills across business boundaries
  • Effectively operate in very dynamic and sometimes ambiguous situations
  • Excellent communication skills and the ability to create a customer focused culture
  • Excellent communication skills, the ability to work independently, and in a team environment are essential
3

Responsibilities For Ikea Customer Support Center Resume

  • Excellent interpersonal, teamwork and customer service skills
  • Excellent communication skills by email and telephone
  • Excellent communication skills in a multicultural work environment
  • Strong PC keyboard and software skills
  • Demonstrated skills in a high volume Customer Service environment
  • Good to have Japanese skillset (spoken and written)
4

Responsibilities For Customer Support Lead Resume

  • Excellent communication with interpersonal and analytical skills
  • Negotiating skills and being able to find agreement with different stakeholders
  • Demonstrated experience in supervising people, including performance management, development, accountability and building morale
  • Data management/mining, data analysis/ querying, predictive modelling skills highly desired
  • Prior Outsource support operations experience including Budgeting, staffing and strategy
  • Strong problem solving capability and demonstrated ability in dealing with challenging customer situations
  • Over 10 years of proven success in leading, building and managing highly effective customer support and sales teams
  • Speak clearly, both in person and by telephone, using a high level of verbal skills, and careful listening
5

Responsibilities For Director of Customer Support Resume

  • Problem solving and basic accounting skills
  • Oversees training and development of SCS employees and makes effective staffing decisions to support service level, budget goals, and customer experience
  • Telephony configuration/routing/skilling experience
  • Proven experience (in excess of 2-3 years) in leading and motivating an operational team
  • Lead and demonstrate superior technical and procedural excellence, while independently managing complex escalations and providing a superior experience
  • Demonstrated success and performance assessment /team building experience
  • Proven ability to build strong customer relationships and guide customers dealing with critical business situations; and
6

Responsibilities For Customer Support Assistant Resume

  • Experience within the ANZ Healthcare Industry with demonstrated knowledge of key business processes pertaining to Patient Management
  • Proven history of successful problem solving with strong sense of ownership and urgency
  • Demonstrated teamwork and experience working with partners virtually in different countries/regions
  • The ability to rise to a variety of challenges with superior communication, organizational, and problem solving skills that instill confidence in our customers
  • Ensure that all team members have the training, knowledge and resources to effectively do their jobs
7

Responsibilities For Supervisor, Customer Support Resume

  • Handle multiple priorities simultaneously and operate in a demanding work environment
  • Have an interest in building technical skills such as HTML and CSS
  • Payment processing skills
  • Communicate effectively and develop relationships with those at all levels of the business and within external organisations
  • Proven experience in managing large scale operations - Customer Service or equivalent operational teams
  • Manage CRM tools and strategy to effectively triage player issues and response
8

Responsibilities For Supervisor Customer Support Resume

  • Effectively manage contract and Purchase Order review
  • CISAM & Oracle database support skills (not essential)
  • Lead, support and develop the Customer Support team to ensure they have both the knowledge and skills required to perform their role
  • Effectively resolve complex customer complaints and personnel issues
  • Service & Support: Models and coaches to skills in de-escalation, conflict resolution, negotiation and problem-solving
  • Coordinates the activities of M&C Division and effectively communicates with customers regarding status of project orders
9

Responsibilities For Customer Support Director Resume

  • Demonstrated ability to develop solid working relationships across organizational, functional, and geographic boundaries
  • Clear, concise and articulate communication skills; verbal, written and listening
  • Be able to demonstrated experience in process improvement results using lean practices
  • Interpersonal skills for communicating with employees
  • Robust problem solving and continuous improvement skills, with the ability to move strategy into action
10

Responsibilities For Customer Support Intern Resume

  • Strong experience working with internal and external customers (both domestic and international) in a professional manner
  • Experience working in a product customer support organization, strong preference for software support
  • Demonstrated experience communicating across division boundaries to ensure collaboration, efficiency and service excellence
  • Demonstrated experience in the supervision of a technical support team
  • Customer facing support experience or a proven ability to communicate and breakdown technical ideas to business stakeholders and technical users
  • Prioritize work using internal guidelines, and shift focus as priorities change throughout the work day
  • Advanced skills with Microsoft Word, Excel, Outlook, Internet Explorer, Mozilla, PC and Mac platforms
  • Manage team escalations by leveraging handling and demonstrates good business judgment
  • Proficiency in computer skills Microsoft Office applications (Word, Excel, Power Point, Outlook)

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