Assistant Customer Support Resume Sample

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Roberto Emard
21094 Von Wells,  Philadelphia,  PA
+1 (555) 604 7656

Work Experience

Senior Assistant Customer Support
06/2017 - PRESENT
Boston, MA
  • Customized training that is hands on based (Job Shadowing, call monitoring)
  • Demonstrate positive company image and brand awareness in every conversation
  • Ensure that every customer is given the support that they need, and that accurate
  • Works with Marketing and Planning in updating stock and non-stock database (lead times, warehouse, suffix, min,
  • Responsible of reporting OTP/OTD and SFR Metrics , MTD Report, CIMX and USA HITS by Plant
  • Responsible of reporting steel parts of shipped and open orders
  • Responsible of Moeller Purchase, purchase Resale USA as well of the orders in UF1 from 542
  • Daily update of QM2 and QM3 orders in ORDNAFIL
Senior Assistant Customer Support Jacksonville
03/2012 - 04/2017
Boston, MA
  • Proactive engagement with ongoing projects of Shakopee, MN office
  • Able to prioritize effectively and juggle competing projects
  • Two to five years’ experience in administrative positions in a corporate setting
  • Expert in administrative practices and procedures
  • Knowledge of international protocol desirable
  • Able to handle high-level confidential information
  • Process address changes, beneficiary changes and other simple transactions
  • Pend and document not of good order transactions
  • Research and resolve not of good order transactions including payments/payrolls
Assistant Customer Support
08/2007 - 10/2011
Philadelphia, PA
  • In charge of reporting manufacturing Program Project per customer request
  • Knowledge of MAPICS, GLOBAL VISTA (US), AS400, MENTOR
  • Market and Customer Knowledge: Key elements for Market and Customer Knowledge includes understanding individual
  • Respond to customer inquiries via inbound phone calls, chat services and web tickets
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems
  • Escalate high priority issues and complex technical problems through a defined escalation process
  • Manage inbound calls in a timely manner
  • Meet personal qualitative and quantitative targets
  • Follow up with customers when required


University of Phoenix - St. Paul Learning Center
2001 - 2006
Bachelor's Degree in Business

Professional Skills

  • Demonstrated strong skills on following competencies: Business Acumen, Customer Focus, Informing, Integrity and
  • Excellent writing skills (required)
  • Sales and Channel Strategy & Management: Key elements include identifying the support skills required to service
  • Good decision-making skills, Analytical and detailed oriented
  • Proficiency in computer skills Microsoft Office applications (Word, Excel, Power Point)
  • Experience with Auto Loans Servicing
  • Experience working in a similar role (an advantage)

How to write Assistant Customer Support Resume

Assistant Customer Support role is responsible for software, mainframe, credit, reporting, manufacturing, research, insurance, computer, grammar, analytical.
To write great resume for assistant customer support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Assistant Customer Support Resume

The section contact information is important in your assistant customer support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Assistant Customer Support Resume

The section work experience is an essential part of your assistant customer support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant customer support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant customer support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Assistant Customer Support resume experience can include:

  • Good communication skills, ability to solve problems and ability to follow the directions
  • Previous experience in customer service area
  • One or more years’ experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory, Internet Explorer
  • Mainframe applications experience
  • Late evening, starting at 18:00 pm and finishing at 2.00 am
  • Are flexible regarding different shifts during the day

Education on an Assistant Customer Support Resume

Make sure to make education a priority on your assistant customer support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant customer support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Assistant Customer Support Resume

When listing skills on your assistant customer support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical assistant customer support skills:

  • One or more years of technical or customer support experience in a call center environment
  • One or more years experience with Remedy, Microsoft Office, SAP, Remote Desktop, Mainframes, Internet Browsers (other than IE)
  • Excellent spoken and written German
  • Excellent spoken and written Norwegian
  • Excellent spoken and written Finnish
  • Evening, starting at 16:00 pm and finishing at 24:00 pm

List of Typical Skills For an Assistant Customer Support Resume


Skills For Senior Assistant Customer Support Resume

  • Are flexible regarding different shifts in the (late) evenings
  • Familiarity with incident management systems and practices
  • Business Process Improvement (Competency)-Experienced-2, Customer Support (Competency)-Experienced-2, Learning Systems (Competency)-Conceptual/Trained-2, Product Knowledge (Competency)-Conceptual/Trained-2, Spanish-Experienced-2
  • Are fluent in English and Danish
  • Are fluent in Finnish
  • Are fluent in Swedish
  • Maybe required to do shift work and leveraged
  • FUNCTIONAL COMPETENCIES (Refers to APEX Online for competencies behavior level and assignment)
  • Have IT background

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