Customer Service Representative Resume Sample

4.9
11 votes
Natalia Conn
44342 Hammes Brook,  Boston, MA
+1 (555) 504 4892

Work Experience


Lead Customer Service Representative
12/2016 - PRESENT
Detroit, MI
  • Respond to customer inquiries in regard to billing, video problems, rates, programming, collections, and other miscellaneous issues
  • Previous Customer service experience, especially call center environment
  • Communicate in a way that makes the customer feel appreciated
  • Prior customer service experience in a call center environment
  • Handle any Severity 1 & 2's appropriately
  • Handle any front-line technical queries and fix or log them appropriately accurately reflecting content of the call
  • Handle and assist OSS (second level) with problem determination
Technical Customer Service Representative
03/2012 - 06/2016
New York, NY
  • Familiarity with browser-based tools
  • User of Daily Deal and e-Commerce sites
  • Flexibility for night/weekend shifts as needed based on demand (OT paid)
  • Work with customers’ and TOMS’ logistics team to ensure that fulfillment warehouses have the proper routing guides, packaging and labeling specifications
  • Work in a team environment and cross train within all Traffic roles to ensure all clients’ needs are met
  • Accurately apply commercial copy instructions and make revisions as needed: receive commercial, assign house number and include instructions to each contracted advertiser’s order
  • Processing of RA’s
  • Processing, tracking, communication to accounts and order entry of SMU’s
  • One year of client mortgage service experience
Order Entry / Customer Service Representative
06/2005 - 09/2011
New York, NY
  • Escalate any issues as soon as they arise to the appropriate contact Identify knowledge management gaps and drive closure
  • Good typing skills (25 words per minute)
  • Prior customer service and/or technical support experience
  • Knowledge of Windows and OS X operating systems
  • Experience in call center related
  • Exhibits client focused behavior and applies knowledge and training to support client’s needs
  • Comfort in a computer- and phone-based role for up to 6-8 hours a day

Education


University of Phoenix - Franklin Learning Center
2001 - 2005
Bachelor's Degree in Business

Professional Skills


  • Detail oriented, Excellent multi-tasking and organizing skills, Excellent oral communication skills, Comfortable working in multiple computer systems
  • Excellent customer service skills and phone etiquette skills are required, including previous experience working with customers via phone or in person
  • Demonstrated strong problem-solving, analytical skills and quantitative ability with skills to act with urgency
  • Technical skills and computer literacy -Intermediate to advanced professional typing skills -Oral and Written communication skills
  • Exercising strong listening skills and problem-solving skills relative to customer inquiries
  • Strong computer skills, typing (AT LEAST 40 WPM) and 10-key skills
  • Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience desired

How to write Customer Service Representative Resume

Customer Service Representative role is responsible for customer, computer, interpersonal, microsoft, organizational, basic, excel, english, listening, analytical.
To write great resume for customer service representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Representative Resume

The section contact information is important in your customer service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Representative Resume

The section work experience is an essential part of your customer service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Service Representative resume experience can include:

  • Excellent organizational skills, attention to detail, ability to handle multiple priorities simultaneously and strong analytical and problem-solving skills
  • Opportunity to gain skills on MS Office (Excel, PP), improve language skills and soft skills
  • Demonstrated track record of excellent verbal and written communications skills to effectively exceed the expectations of our high influential followers
  • Effective written communication skills and strong analytical skills required in both Spanish and English
  • Excellent written and verbal communication skills with ability to effectively interact and present to both internal and external clients
  • Strong organization skills and proven ability to manage multiple priorities and tasks

Education on a Customer Service Representative Resume

Make sure to make education a priority on your customer service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Representative Resume

When listing skills on your customer service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer service representative skills:

  • Effective and diplomatic oral communication skills. Good listening skills
  • Good computer skills (Word and Excel) and keyboarding skills (i.e. 40 wpm)
  • Exceptional customer service skills including: Active listening, conflict resolution, and problem solving skills
  • The ability to multi-task, prioritize work effectively and work in a fast paced environment with competing priorities and demanding customer base
  • Excellent communication/listening skills and experience in conflict resolution Understanding cultural differences
  • Strong analytical skills and demonstrated decision making and problem

List of Typical Experience For a Customer Service Representative Resume

1

Experience For Lead Customer Service Representative Resume

  • Demonstrated strong organizational skills with strong propensity to multi-task
  • A strong problem-solver with analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines
  • Demonstrates strong organizational skills with the ability to prioritize workload and multitask while maintain strict attention to detail
  • Good computer skills and basic knowledge of MS Office including Excel Experience working within a fast paced environment
  • Trong communication skills , ability to work under pressure, set right priorities, excellent problem solving, team-work attitude, thinking logically
2

Experience For Technical Customer Service Representative Resume

  • Strong communicators with good typing skills, who are confident in their ability to balance multiple tasks
  • Excellent telephone manner with good oral communication skills in English and Chinese (Cantonese & Putonghua)
  • Effectively manage customer invoicing, including pricing and investigation of invalid deductions
  • Strong Problem Solving and Decision Making skills & Ability to work independently
  • Strong problem-solving and comprehension skills, with the ability to logically break down & approach complex issues and determine consumer issue patterns
  • Analytical thinker with proven problem solving skills
  • Motivated to perform repetitive actions with a strong work ethic, follow up and relationship building skills
  • Efficient and effective interpersonal, verbal and written communication and listening skills
3

Experience For Associate Customer Service Representative Resume

  • Excellent problem solving, complaint resolution and negotiation skills
  • Precise, accurate workload, handling of documents, record management, and good administrative skills
  • Have excellent communication skills, listening as well as verbal and written communication
  • Strong analytical, problem solving, communication, organizational and time management skills
  • Strong numeric and accounting skills
4

Experience For International Customer Service Representative Resume

  • Experience in applying customer satisfaction skills
  • Experience in in demonstrating customer satisfaction skills
  • Strong order entry skills
  • Self motivation and the ability to organize and prioritize time effectively
  • Strong mathematical and verbal skills
5

Experience For Inbound Customer Service Representative Resume

  • Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions
  • Strong English and Spanish skills, both written and verbal are mandatory
  • Good business knowledge and analytical skills
  • Effectively handle frequent interruptions and multiple priorities
  • Excellent communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations
  • Excellent telephone and computer skills
  • Good communication and negotiation skills, Service minded personality
  • Excellent writing, punctuation, grammatical and spelling skills
  • Excellent solving and people skills
6

Experience For Export Customer Service Representative Resume

  • Strong communication and English language skills and high on Customer centricity and working knowledge of computers
  • Excellent typing and computer skills (MS Office required). Magento knowledge helpful
  • Business savvy with excellent decision-making skills
  • Strong organizational, written, verbal communication skills
  • 4)Strong communication and English language skills
  • Employ effective oral and written communication skills appropriate to the position
  • Prior work experience in Customer Care or SAP experience
7

Experience For Customer Service Representative Senior Resume

  • Your demonstrate leadership skills
  • Effective execution of Customer Service skills
  • Very good oral and communication skills
  • 6 months- 1 year of in-bound call center experience and/or prior customer service experience
  • Good knowledge of MS Office, especially excel skills. PPT
  • Exceptional communication skills and a solid work ethic
8

Experience For Customer Service Representative Associate Resume

  • Excellent PC skills, especially in Word, Excel, etc
  • Excellent Computer Skills ; MS Excel, Word, Outlook
  • Excellent organization skills with a high attention to details
  • Excellent Customer service attitude, great communication skills
  • Excellent Customer Service skills with a personable and positive attitude
  • Strong PC skills required – Microsoft Excel and Word
  • Desirable excellent IT skills - ideally SAP (or other ERP system) and excel proficient
  • Superior spreadsheets skills and good knowledge of Microsoft Excel
9

Experience For Customer Service Representative With French Resume

  • Excellent written and verbal skills within a professional environment
  • Good IT Skills, knowledge of SAP an advantage
  • Strong customer service, verbal, and written communications skills
  • Utilizes strong communication and interpersonal skills to promote teamwork; and motivate, coach and guide other team members
  • Strong customer service skills and phone manners
  • Excellent written and verbal communication skills in Russian and English
  • Strong task and project management skills
  • Excellent telephone communication skills needed
10

Experience For Work From Home Customer Service Representative Resume

  • Strong time management, negotiation, and follow up skills
  • Demonstrated supervisor verbal and written communication or customer service skills
  • Demonstrated superior verbal and written communication or customer service skills
  • Excellent written and verbal communication skills (English & Spanish)
  • Excellent organizational skills and an ability to work with minimal supervision
  • Strong customer service, organizational and communication (written/oral) skills
  • Excellent organizational skills, with the ability to work under minimal supervision
  • Have strong decision making skills within the range of responsibility

List of Typical Skills For a Customer Service Representative Resume

1

Skills For Lead Customer Service Representative Resume

  • Good relational skills, intercultural skills
  • Demonstrates excellent flexibility and effective communication skills in their interactions with others
  • Possess solid problem solving skills coupled with strong drive to innovate and achieve results
  • Demonstrate strong organizational and multi-tasking skills
  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in
  • Use critical reading skills to determine if authorization correspondence from employers, Group Health Plans and Non-Group Health Plans is valid or invalid
  • Demonstrate excellent time management, organizational, and problem solving skills
  • Strong attention to detail and good listening skills
2

Skills For Technical Customer Service Representative Resume

  • Research skills and critical thinking skills
  • Demonstrated strong problem-solving and analytical skills with ability to act with urgency
  • Excellent communication skills and a proven ability to develop long lasting relationships with our key customers
  • Prior customer service experience with superior customer service skills
  • Demonstrated excellent written and verbal communication skills with internal and external stakeholders
  • Demonstrated ability to manage multiple tasks, have strong organizational skills and be detail oriented
  • Excellent time management skills to handle multiple customers/priorities
3

Skills For Associate Customer Service Representative Resume

  • Strong written and oral communication skills (experience necessary)
  • Excellent time management skills – ability to be proactive and acknowledge priority
  • Manage time effectively, meet personal goals and work effectively with other members of your team
  • Strong Customer Focus - Excellent Customer Service skills
  • Demonstrate strong customer service skills with a positive and collaborative tone with both customers and co-workers
4

Skills For International Customer Service Representative Resume

  • Demonstrated capability to effectively prioritize and manage work in a timely manner
  • Excellent communication, good IT and telephone skills
  • Professionalism and team work; good people and interpersonal skills to build effective relationships. Maintain calmness under pressure
  • Exceptional interpersonal skills to effectively interact with both internal and external customers under a highly multicultural environment
  • Demonstrated passion for excellence with respect to customer satisfaction. Excellent time management and organization skills
  • Expertise skills in Microsoft Office: Excel, Word, Outlook to include basic computer knowledge and skills
  • Strong prioritization and follow-up skills
5

Skills For Inbound Customer Service Representative Resume

  • Strong organizational and interpersonal skills that promote positive brand experiences with internal and external customers
  • Proficient in multi-tasking, prioritizing and managing time effectively
  • Strong communication skills including active listening
  • Experience in effectively handling inbound calls/follow-up calls and providing high quality service
  • Strong writing skills and ability to convey professional, enthusiastic, and friendly tones through writing
  • Excellent problem solving skills, including the ability to analyze many potential solutions and select the most appropriate, required
6

Skills For Export Customer Service Representative Resume

  • Advanced reasoning skills and good attention to detail when solving problems
  • Excellent written communication skills and a flair for using social networking and online lingo
  • Demonstrate analytical problem solving and troubleshooting skills
  • Critical thinking and strong time management skills essential
  • Good analytical thinking and integration skills
  • Excellent systematic and analytical problem-solving skills
7

Skills For Customer Service Representative Senior Resume

  • Experience effectively managing consumer expectations for online, highly-interactive products
  • Excellent telephone skills with a clear and pleasant speaking voice
  • MS Excel skills in an advanced level – required for data checking, report consolidation, analysis and comparisons
  • Strong computer skills, including proficiency in Excel and Word are required
  • Proven experience providing excellent service to customers in various healthcare related areas
8

Skills For Customer Service Representative Associate Resume

  • Demonstrates problem solving skills and issue resolution
  • Strong PC skills including MS Word
  • Strong computer skills, including ability to access and navigate multiple applications. / / / Qualifications: /
  • Strong organization, multi-tasking and team/interpersonal skills
  • Excellent typing and computer skills (MS Office required). Lotus Notes helpful
9

Skills For Customer Service Representative With French Resume

  • Strong data entry skills and proficiency in the use of a PC, including use of multiple applications simultaneously
  • Strong customer service and relationship management skills with a rating of “Pass” in the phone simulation assessment
  • Display good judgment skills which is critical in resolving clients’ concerns
  • Sales skills with good understanding of Bank procedures, products and services
  • Excellent communication skills to include answering phones professionally
  • Excellent analytical and problem solving skills, with an attention to detail
  • Collaborative, strong teaming and interpersonal skills
  • Strong English writing skills required
10

Skills For Work From Home Customer Service Representative Resume

  • Strong customer service skills requiring tact, sensitivity and professionalism
  • Strong written skills, with an emphasis on technical writing
  • Proficient with Microsoft Word and PowerPoint and strong Excel skills including lookups, charts, formulas, and pivot tables
  • Possess strong problem solving, organization, and time management skills
  • Solid verbal, written and listening communication skills
  • Proven 'multi-tasking' skills
  • Prioritization skills, with the ability to work in a pressurized, multi-tasking and deadline oriented environment; and

List of Typical Responsibilities For a Customer Service Representative Resume

1

Responsibilities For Lead Customer Service Representative Resume

  • Well organized, aptitude for paperwork, good follow-up skills, strong organizational and co-ordination skills
  • Strong organizational skills with demonstrated ability to manage multiple priorities and navigate in a fast paced environment
  • Manage time effectively, meet personal goals and work effectively with other members of the team and sales force
  • Questioning and listening skills that supporteffective communication
  • Excellent listening, oral and written communication skills including proper grammar and punctuation
  • Prior Call Center service experience or Branch Teller experience highly desirable
  • Excellent verbal, listening, and written communication skills in order to provide a high level of customer service
2

Responsibilities For Technical Customer Service Representative Resume

  • Strong customer service, organization, communication (written/oral) skills
  • Strong analytical skills coupled with exceptional attention to detail
  • Team oriented with excellent communication and organization skills
  • Good PC skills with both Order Entry software and Microsoft Office products
  • Excellent written/verbal communication skills with internal/external audiences and multiple organizational levels
3

Responsibilities For Associate Customer Service Representative Resume

  • Good PC skills with Microsoft Office products
  • Excellent communication skills that work to resolve conflicts
  • Strong system aptitude and analytical skills
  • Strong interpersonal oral and written communication skills with
  • Excellent service attitude and interpersonal skills
4

Responsibilities For International Customer Service Representative Resume

  • Up to 4yrs experience with prior experience in payroll
  • Excellent customer service skills and ability to communicate across levels and cultures
  • Strong analytical skills to extract conclusions from multiple data sources
  • Excellent English Reading Comprehension Skills
  • Strong verbal and written communication skills - exceptionally friendly and conversational
  • The ability to multi-task and prioritize work effectively
5

Responsibilities For Inbound Customer Service Representative Resume

  • Good computer skills, MS Office, especially Excel, Word, Outlook
  • Solid customer interaction / phone / organizational skills
  • Strong computer skills (with emphasis on Windows & Microsoft Word/Excel/Outlook) and able to learn new computer functionsreesrn
  • Excellent customer service skills that include the ability to explain policies or concepts in a straightforward, easy-to-understand manner
  • Effective problem solving skills, result and quality orientation
  • Strong verbal and written communication with accuracy skills
6

Responsibilities For Export Customer Service Representative Resume

  • Strong oral and written language skills in: Hebrew, English
  • Excellent oral and written communication skills required
  • Excellent interpersonal skills to establish and maintain relationships with customers/clients and determine scope of project required
  • Excellent verbal, written and negotiation skills
  • Good written and verbal communication skills with anorganised approach to work
  • Strong Microsoft Office computer skills, especially Microsoft Excel
  • Talk AND listen through strong verbal and written communication skills
7

Responsibilities For Customer Service Representative Senior Resume

  • Typing skills are highly desirable
  • Working knowledge of Microsoft Office & general computer skills
  • Outgoing personality with ability to communicate effectively to a variety of audiences
  • Willing to learn and increase knowledge in technical and interpersonal skills
  • Proficient in office productivity software including MS Outlook & Excel, with ability to effectively learn and utilize issue routing and communication tools
8

Responsibilities For Customer Service Representative Associate Resume

  • For the Cosmetology program, preparation of test materials and scoring of the skills portion of the exam are the primary processing tasks
  • Advanced reasoning skills and an eye for detail when creating solutions
  • Exercise decision-making capabilities to quickly and effectively resolve customer issues resulting in high customer satisfaction
  • Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed
  • Manages order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships
  • Prior experience dealing with insurance/financial services/banking
  • Uses active listening skills to pose fact-finding questions
  • Prior experience answering phones and walking clientele through systems
9

Responsibilities For Customer Service Representative With French Resume

  • Able to apply sound judgment and decision-making skills in dealing with a variety of routine issues
  • BS/BA Sales/Marketing business or five years equivalent related experience and/or training; or equivalent combination of education and experience
  • Basic computing and keyboarding skills
  • Critical listening skills integrating patience and genuine empathy
  • Computer skills, including using email
10

Responsibilities For Work From Home Customer Service Representative Resume

  • Basic typing, telephone, and computer skills required. Technical aptitude in Windows, Internet Browsers and email
  • Accurate and quick data processing skills
  • In response to departmental requirements, work on a flexible basis, according competencies & skills
  • A passion for providing an excellent client experience; meet and exceed performance goals
  • Experience of customer service experience in a manufacturing environment
  • Customer advocacy and adaptive selling skills
  • Strong customer service and cash handling experience
  • Poven problem solving skills with attention to detail and follow-up

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