Senior Customer Service Representative Resume Sample

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15 votes
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Duane Purdy
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Work Experience


Senior Customer Service Representative
08/2015 - PRESENT
Chicago, IL
  • Act as peer mentor to customer service associates and representatives
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Understands and analyzes customers’ buying habits and needs as they relate to Lubrizol's business interests and objectives
  • Independent worker that blends easily into a team environment
  • Effectively interviews and profiles customers in order to recommend appropriate banking products and services
  • Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience
  • Processes complex transactions such as changing account ownership, living trusts, guardianship accounts, and estate assignments
Senior.customer Service Representative T&O
07/2010 - 07/2015
San Francisco, CA
  • Originates consumer loans, acting as customer advocate to ensure prompt processing of consumer loans
  • Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs
  • Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products
  • Participates in sales programs to generate new customers
  • Maintains thorough knowledge of bank products and services
  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
  • Sitting for long periods of time while using office equipment such as computers, phones and etc
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
Senior Customer Service Representative French
06/2006 - 04/2010
Los Angeles, CA
  • Make recommendations on existing knowledge base documents and identify knowledge gaps
  • Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service
  • Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided
  • Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution
  • Typing speed of 30+ talking and typing abilities an asset
  • Fluent in English. Secondary languages an asset
  • An understanding of an urgency based enviroment an asset
  • Strong problem solving abilities a strong asset
  • Role model and coach CSRs to explore, analyze, and respond to customers’ issues and concerns via phone, email, and letters. Address and clarify issues related to procedures and requirements, products, systems, responses, etc

Education


Los Angeles International University (LAIU)
2000 - 2005
School's Degree in Business Administration

Professional Skills


  • Strong verbal and written communication skills as well as excellent listening skills
  • Excellent interpersonal skills with strong verbal communication skills
  • Strong organizational skills and planning skills
  • Demonstrates strong written and verbal communication skills and listens effectively
  • Technical Skills and Knowledge Desired: Forecasting; leadership skills/experience; product knowledge
  • Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills
  • Strong organizational skills, including setting priorities, processing information quickly and managing a variety of responsibilities at the same time

How to write Senior Customer Service Representative Resume

Senior Customer Service Representative role is responsible for customer, computer, interpersonal, organizational, microsoft, excel, intermediate, communications, word, software.
To write great resume for senior customer service representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Customer Service Representative Resume

The section contact information is important in your senior customer service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Customer Service Representative Resume

The section work experience is an essential part of your senior customer service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior customer service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior customer service representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior Customer Service Representative resume experience can include:

  • Strong verbal, written, and interpersonal skills, with the ability to work effectively and collaboratively within a team
  • Excellent interpersonal skills and a strong work ethic
  • Strong customer service skills, having in-depth knowledge of operations, accounting, risk, compliance and regulations
  • Excellent problem-solving and decision-making skills; sound business judgment
  • Advanced Microsoft Outlook skills including experience working in public email folders
  • Prior experience in a customer contact center with a proven track record of meeting or exceeding performance targets

Education on a Senior Customer Service Representative Resume

Make sure to make education a priority on your senior customer service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior customer service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Customer Service Representative Resume

When listing skills on your senior customer service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior customer service representative skills:

  • Professional written and verbal communication skills. Demonstrates active listening and questioning skills
  • Excellent written and verbal communication skills necessary to effectively interact with customers
  • Excellent verbal communication skills and customer service skills and data entry
  • Strong computer skills and CRM experience strongly desired
  • Excellent listening skills! Effective verbal communication influencing and managing customer expectations, emotions and escalations
  • Strong data entry/typing skills and experience using Microsoft Office applications

List of Typical Experience For a Senior Customer Service Representative Resume

1

Experience For Senior Customer Service Representative French Resume

  • Proven ability to utilize effective communication skills with customers, teammates, and managers
  • Effective communicator with strong written and verbal communication skills
  • Strong office tool skills, including MS Office suite
  • Provide optimal customer experience by effectively resolving issues in a timely manner
  • Strong judgment and organizational skills
  • Strong people skills to build relationships Adaptable to change
  • Strong computer skills (proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook)
2

Experience For Operations Senior Customer Service Representative Resume

  • Strong people skills to build relationships
  • Excellent organizational skills with heavy attention to detail
  • Excellent PC skills in Microsoft applications
  • Possess excellent telephone customer service skills
  • Good organizational skills with the ability to multi task
  • Excellent typing skills (35 WPM, no errors)
3

Experience For Senior Customer Service Representative Internal Applicants Resume

  • Excellent communication, organizational, time-management and follow-up skills
  • Solid verbal and written communication skills and a professional telephone manner
  • Initiative and organization skills to ensure good customer service
  • Strong organizational and problem-resolution skills
  • Strong analytical, customer service, communication, number recognition, and teamwork skills
  • Strong analytical, customer service, communication, and teamwork skills
  • Hearing: effectively perceiving the nature of sounds by ear
  • Demonstrated ability to manage multiple priorities, in a fast-paced/changing environment
  • Effectively manage a multitude of tasks and responsibilities
4

Experience For Senior.customer Service Representative T&O Resume

  • Communicate effectively with other internal departments, acting as the customer’s representative
  • Proficient Microsoft Office Word and Excel knowledge and skills
  • Data entry skills-40 wpm
  • Exceptional organization skills with attention to detail
  • Establishes a customer service experience that is meaningful and effective
5

Experience For Susquehanna Commercial Finance Senior Customer Service Representative Resume

  • Navigational skills are important
  • Work independently and effectively in a fast paced team environment
  • Organizational skills with the ability to maintain detailed records
  • Customer service experience with a homeowners insurance agency Strong sense of customer service
  • Strong communication, interpersonal, and analytical skill
  • Advanced skills in MS Office Suite (Word, Excel, PowerPoint and Outlook)
  • Fluent German and intermediate English­ language skills are required
  • Fluent Czech, English and Hungarian language skills are required
6

Experience For Senior Customer Service Representative Based Resume

  • Fluent French and intermediate English­ language skills are required
  • Mastery of basic cost and math skills applicable to commercial transactions. Applies percentages, ratio, and analysis as required
  • Communicate effectively via internet-based media or social media
  • “Relationship Builder” - able to work effectively with customers and build their loyalty and confidence
  • Insurance or Financial Services industry experience or Product specific experience
  • Experience with ISET and / or experience with UNET
  • Prior stable work experience
7

Experience For Gcas Senior Customer Service Representative Resume

  • Experience with ability to balance and prioritize multiple tasks
  • Customer Service Representative (CSR) experience or 1 year of experience in an office setting, call center setting, or phone support role
  • Processing incoming customer orders, with priority on key accounts
  • Working with Event teams to provide feedback and support for customer experience strategies
  • Determining urgency, priority, and action necessary to serve customer
8

Experience For Senior Customer Service Representative Gcas Resume

  • Maintaining a good rapport, communication and interaction with customers
  • Experience with Microsoft Excel (including data entry, sorting, creating, and modifying spreadsheets)
  • 6+ months experience working in Microsoft Excel (filtering, sorting, and reviewing data)
  • Healthcare customer service experience analyzing and solving customer problems using a phone and computer
  • Experience leading teams and providing training
  • Administration of customer product returns, determining validity of warranty claims and working with customer on repair quote if necessary
  • Experience implementing and improving processes
9

Experience For Senior Customer Service Representative DPS Resume

  • Experience in efficiently resolving customer service inquiries (order processing, order status, claims, returns, etc)
  • Demonstrate self-initiatives in problem-solving and fostering team work among group members
  • 6+ months of experience in claim processing / billing
  • Responsible for raising levels of urgency with CSR’s and Management when necessary concerning negative impacts to customer experience
  • Experience developing process documentation and training materials
10

Experience For ESC Senior Customer Service Representative Resume

  • Demonstrated ability to multi-task including the ability to navigate multiple screens and systems during calls
  • Support new hire training and work closely with less experienced employees
  • Good understanding of business process and workflow
  • Supports the Bank’s philosophy of building excellence and provides excellent customer service to Bank clients
  • Provide guidance/training to less experienced and knowledgeable CSR’s
  • Establishes and demonstrates competency in eligibility, billing, and receivable systems and associated applications
  • Demonstrate outstanding service to identify the source of the caller’s issue and work to resolve the inquires in a timely and professional manner
  • Preferably 3+ years Telephone Service and/or Sales Experience with success closing opportunities

List of Typical Skills For a Senior Customer Service Representative Resume

1

Skills For Senior Customer Service Representative French Resume

  • Excellent oral and written communications skills to effectively provide/present information to internal and external customers
  • Excellent written and oral communication skills and experience writing customer service based communications
  • Consistently demonstrates excellent oral and written communication skills
  • Effectively and efficiently applies time management skills to accomplish workload within set timeframes
  • Strong knowledge around BD processes, procedures and policies. Excellent oral and written communication skills
  • Team oriented. Demonstrated excellent communication interpersonal and leadership skills. Professional and appropriate image and presence
2

Skills For Operations Senior Customer Service Representative Resume

  • Excellent copy writing and proofing skills
  • Experience in a position requiring conflict management skills including the ability to resolve stressful situations
  • Demonstrated experience working in a sales or customer service environment specialized in providing an exceptional customer experience
  • Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating and persuasion
  • Excellent critical thinking/analytical and problem solving skills
  • Strong computer skills, including MS Word, Excel, PowerPoint, SAP, Outlook
  • Good computer skills (Microsoft Office – Excel, Word, PowerPoint) and understanding of CRM systems in particular Salesforce
  • Strong PC skills including Office suite of applications
  • The position requires excellent time management and communications skills in dealing with external and internal customers
3

Skills For Senior Customer Service Representative Internal Applicants Resume

  • Strong communication and influencing skills in German or French and English
  • Strong computer skills including MS-Office, MRP systems (specifically SAP)
  • Strong interpersonal, communication, & problem solving skills
  • Fluent in Italian and good English language skills
  • Strong computer and system navigation skills
4

Skills For Senior.customer Service Representative T&O Resume

  • Strong interpersonal skills necessary to handle high demand, high pressure situations with customers, dealers and internal departments
  • Approachable, with strong interpersonal skills and high Emotional IQ
  • Demonstrated professional communication skills- both written and verbal
  • Self-motivated solid organizational skills ability to manage multiple tasks at once
  • Demonstrated ability to track analyze interpret business data and effectively problem-solve
  • Negotiating skills and abilities an asset
  • Prioritizing work load to ensure all escalated issues are resolved within the established efficiency and effective standards
  • Advanced problem solving skills and involve cross selling or up selling other financial products
5

Skills For Susquehanna Commercial Finance Senior Customer Service Representative Resume

  • Customer service experience or experience in a medical office, health care, call-center or office setting analyzing and solving customer problems
  • Prior experience in an office setting, call center setting, or phone support role
  • Excellent starting salary of €35K (depending on experience)
  • 1 year of customer service experience or experience in an office setting environment using the telephone and computer
  • Proficient computer skills, including working knowledge of MS Office applications and mastery of administration systems
  • Problem solving, analytical and general accounting skills required
6

Skills For Senior Customer Service Representative Based Resume

  • Continuous display of strong decision-making and priority-setting abilities
  • Prior experience with reviewing and interpreting purchase order terms and conditions
  • Communicates solutions, successes, and opportunities to the fulfillment Manager to ensure we are effectively monitoring and responding to customer needs
  • Above average critical thinking, analytical skills & problem solving required
  • Effectively communicate with supervisors, peers, billing reps, and others, as appropriate on a regular basis, assuring proper flow of information
  • Complex problem solving skills, attention to detail and ability to multi-task
  • Demonstrates a strong and thorough understanding of PolyOne products and services, the industry and the customers’ business operations and needs
7

Skills For Gcas Senior Customer Service Representative Resume

  • Proven line management experience of managing a team
  • Proven experience of managing performance/metrics as well as KPI’s
  • Experience customer service in Financial Services or 1 year experience customer service Banking
  • Experience customer service in Financial Services or 1 year experience customer service in Banking
  • Customer oriented - Demonstrate extensive experience of providing a high level of customer care for both internal and external customers
8

Skills For Senior Customer Service Representative Gcas Resume

  • Works well under pressure and able to prioritize and manage own workload with minimal supervision demonstrating good judgment and initiative
  • Banking experience or financial experience
  • Proficient personal computer skills utilizing Microsoft Office/Windows based applications
  • Proven ability to establish strong working relationships internally and externally
  • Advanced technical understanding order entry skills Word Excel Outlook
9

Skills For Senior Customer Service Representative DPS Resume

  • Commercial attitude & sales negotiating skills
  • Proficient computer skills including Google products, Sales Force and SAP required
  • High energy, reliability, creativity & multi-tasking skills
  • Prior experience maintaining performance metrics as outlined by leadership
  • Provide exceptional customer facing skills and service to our merchants via inbound phone calls, e-mail, and eTickets
  • Prior customer facing experience required
  • Strong and demonstrated ability to multi-task while remaining highly organized
10

Skills For ESC Senior Customer Service Representative Resume

  • Communicates effectively over the phone and electronically
  • Independently solves complex issues and works across departments effectively
  • Possesses high level of technical skills
  • Establishes a customer service experience that is meaningful and effective by
  • Superior interpersonal skills. Resourceful and well organized
  • Experience customer service in Financial services or 1 year of banking experience
  • High attention to detail with the ability to effectively to review and understand sales agreements, quotations, tenders and related information

List of Typical Responsibilities For a Senior Customer Service Representative Resume

1

Responsibilities For Senior Customer Service Representative French Resume

  • Communicate on both a written and oral basis, with stakeholders including agents, IMO’s, and clients, and internal departments such as Underwriting, Sales Support, Compliance and Actuary. Strictly adheres to HIPAA guidelines in all communication
  • Professional industry designations such as Chartered Life Underwriter (CLU), LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), or Associate Customer Service (ACS) or demonstrated work toward achieving designations
  • Additional requirements for this role include senior level customer service skills, call center experience and large account management exposure
  • Excellent written and oral communication skills – especially on technical topics
  • Able to communicate effectively and on a “technical level” in regards to manufactured parts and customer requirements
2

Responsibilities For Operations Senior Customer Service Representative Resume

  • Exceptional organizational skills and attention detail is required
  • Pharmaceutical of FDA related validation experience
  • Very good experience in SAP & MS Office
  • Strong decision-making ability and close attention to detail
  • Experience in Bearing and Power Transmission in the Charlotte Marketplace
  • Manage multiple, changing priorities, in a fast-paced environment
  • To cooperate with planner for material supporting
3

Responsibilities For Senior Customer Service Representative Internal Applicants Resume

  • Strong ability to multi-task while maintaining a high level of attention to detail
  • Validates adherence to company policies (pricing, minimums, lead time, etc) & resolves all exceptions
  • Experience working in a customer service call center environment
  • Tech savvy, Good understanding of computer systems, mobile devices and other tech products
  • Create a remarkable customer experience by being helpful, friendly, efficient and knowledgeable through email, phone and chat
4

Responsibilities For Senior.customer Service Representative T&O Resume

  • Provide evidence to mortgage companies to show proof of existing insurance coverage
  • Previous experience of service desk processes
  • Customer service experience within a inbound call center environment
  • Past relevant experience
  • Proficient experience with Microsoft Office tools (Word, Excel, PowerPoint), Outlook, and SharePoint
  • Experience in dealing with delicate situations
  • Extensive work experience within own function to be seen as the SME
  • Provide suggestions to improve efficiency, enhance procedures and improve customer experience
5

Responsibilities For Susquehanna Commercial Finance Senior Customer Service Representative Resume

  • Provide excellent customer service to the patient by providing quick and accurate resolution
  • In customer service with CPG/Warehouse experience
  • Detail oriented CSR experience
  • Experience in Bearing and Power Transmission business as a CSR
  • Self-directed and motivated individual who is able to operate in a rapidly changing business environment
  • Order management experience in SAP or equivalent ERP system
  • Good knowledge of GMPs, 21CFR Part 11, USP 1058 – and other relevant industry regulations and guidance
  • Proven ability to train and teach others
  • Solid knowledge of computer databases, Oracle and MS Office (Excel and Word)
6

Responsibilities For Senior Customer Service Representative Based Resume

  • The requirements listed below are not all inclusive but are representative of the range of knowledge, skill, and/or ability required
  • Performs review and analysis of program performance and effectiveness reports
  • Resolving production scheduling, shipping or invoicing problems
  • Maintaining voice of customer reporting including customer scorecards and resolution of claims if necessary
  • Providing high level of customer service, communicating with internal department to ensure customer orders processing smoothly
  • Processing paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information
  • Using standard operating procedures, provide troubleshooting to commercial customers to achieve timely resolutions for equipment malfunctions and installations
  • Conveing a professional, courteous and positive attitude when dealing with cardholders and clients
7

Responsibilities For Gcas Senior Customer Service Representative Resume

  • Supporting and delivering projects and team process improvements
  • Supporting the development and owning implementation of integrated customer communication plans
  • Capturing and inputting customer data into CRM systems
  • Licensing Training (Hired without P&C License): October 2, 2017
  • Outstanding ability to communicate both verbally and in writing
  • Licensing Training (if hired without P&C License): July 16, 2018
  • Handling and researching issues over the phone
8

Responsibilities For Senior Customer Service Representative Gcas Resume

  • Assisting customers by phone, e-mail and in person by providing information based on advanced knowledge of Justice Services programs, activities, and policies
  • Checking in defendants and directing them on where to go
  • Utilizing computerized data entry equipment and various word processing, database and/or file maintenance programs to enter, store and/or retrieve information
  • Assisting customers by troubleshooting technology
  • Coordinating problem resolution with the CSS Aftermarket Account Service Managers (ASMs), Senior Customer Service Representative and CSR Lead
  • Using available resources and equipment knowledge, source requests for products that are not offered in our catalog and attain necessary information required
9

Responsibilities For Senior Customer Service Representative DPS Resume

  • Supporting Operations in creation and updates for processes
  • Reporting on team activity to feed into management reports
  • Ensuring the highest level of customer service and delivery of our products
  • Working knowledge of Microsoft Windows and Microsoft Office suite of applications (such as MS Word, Excel, etc.)
  • Handling inquiries from internal & external customers and complaint solution
10

Responsibilities For ESC Senior Customer Service Representative Resume

  • Taking inbound calls from consumers, brokers and employers
  • Understanding and knowledge of Uline products
  • Routing messages and/or referrals to other Department/Division personnel as necessary
  • Following up with customer until matter is resolved or handed off to someone else
  • Licensing Training (Hired without P&C License): January 22, 2018
  • Coordinating group work for billing accuracy and KPI goals achievement
  • Processing outgoing vendor product orders

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