Bank Customer Service Representative Resume Sample

21 votes
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Daisy Williamson
6145 Lehner Mill,  Dallas,  TX
+1 (555) 541 5658

Work Experience

Bank Customer Service Representative
12/2017 - PRESENT
Boston, MA
  • Provide account services to clients, including a full range of the Bank’s retail services
  • Performs maintenance requests received by phone for check re-orders, cashier’s checks, basic loan maintenance, Debit/ATM PIN resets, loan payments, OnCommand lockouts, change of addresses, close accounts, account transfers, and Line Of Credit advances
  • Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
  • Process savings withdrawals
  • Cash checks: verify endorsement, receive proper identification, and ensure validity
  • Identify counterfeit currency
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Accept loan payments: verify payment amount and issue receipts
Discover Bank-customer Service Representative
06/2011 - 06/2017
Detroit, MI
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
  • Ensure teller station is properly supplied
  • Balance and update savings passbooks, and close accounts when requested
  • Follow procedures for removing accounts for dormancy
  • Balance drawer daily, including periodic batching of cashed checks
  • Process cash advances, redeem Savings Bonds
  • Maintain appropriate currency logs


Indiana Wesleyan University - Kokomo Campus
2006 - 2010
Bachelor's Degree in Computer

Professional Skills

  • Superior verbal/written communication skills Technology/Computer skills
  • Use problem solving skills, paired with knowledge of procedures, to identify and communicate
  • Exceptional customer service and follow up skills (both verbal and written)
  • Prior experience as a Bank Teller (required)
  • Banking experience required
  • 1 to 2 years customer service and/or call center experience required
  • Completion of additional call type training

How to write Bank Customer Service Representative Resume

Bank Customer Service Representative role is responsible for education, basic, suite, intermediate, pressure, customer, listening, analytical, telephone, cash.
To write great resume for bank customer service representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Bank Customer Service Representative Resume

The section contact information is important in your bank customer service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Bank Customer Service Representative Resume

The section work experience is an essential part of your bank customer service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bank customer service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bank customer service representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Bank Customer Service Representative resume experience can include:

  • Listen to real needs of our customers and offer powerful solutions, as we pride ourselves on our One Call Resolution process
  • Development Groups and Trainings

Education on a Bank Customer Service Representative Resume

Make sure to make education a priority on your bank customer service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bank customer service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bank Customer Service Representative Resume

When listing skills on your bank customer service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical bank customer service representative skills:

  • Handle up to six additional call types such as, Escrow, Tax, Payoff, PMI, Heloc, Consumer, upon
  • Appropriate, accurate solutions to customers
  • Interacts with others in a way that gives them confidence in one’s intentions and those of the organization
  • Universal Banker Certificate required (if new to the organization, obtain within first year)
  • Tuition Reimbursement (after one year of employment)
  • Tuition Reimbursement available your first day of employment

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