Customer Service Rep Resume Sample

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20 votes
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Tomasa Erdman
91643 Cody Mountain,  Phoenix, AZ
+1 (555) 600 1898

Work Experience


Senior Customer Service Rep
02/2017 - PRESENT
Philadelphia, PA
  • Previous experience in sales or customer service
  • Strong PC skills to include: Internet, Microsoft Windows and Outlook
  • Strong communication skills and a desire to make customers happy
  • Connect with the customer and bring excitement to the call
  • Act as peer mentor to customer service associates and representatives
  • Logs, tracks and follow-ups on all inquiries, utilizing on-line systems and procedures, according to the established guidelines
  • Demonstrates expertise within all assigned LOB’s. Handles calls for multiple LOB’s as assigned
Customer Service Rep
03/2013 - 09/2016
Dallas, TX
  • Daily front line support for customer service contacts
  • Effectively communicates to callers regarding program rules, requirements and processes
  • Promotes a positive informative customer experience
  • Answers phone requests for test results to physicians and other healthcare personnel
  • Performs assigned computer operations and report responsibilities
  • Accurately orders laboratory tests in the laboratory information system from test requests
  • Faxes clients for additional documentation
Customer Service Rep-laboratory
07/2008 - 11/2012
Phoenix, AZ
  • Good communication skills both written in English and oral in English and local langauge
  • Utilize the skills obtained from the successful completion of training for the Manitowoc/Potain training modules
  • Single Point of Contact for program to include KPI’s for internal team and external client
  • Knowledge of standard billing practices
  • Enter, maintain, and review sales orders as received from OEM customers and authorized distributors. Verify price and delivery and maintain files for orders
  • Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status
  • Review Open Order Report on a weekly basis. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised
  • Coordinate projects involving engineering and value added opportunities

Education


Johnson & Wales University
2003 - 2008
School's Degree in Related Technical Curriculum

Professional Skills


  • Focus and understanding of good communication skills including: active listening skills, phone skills, email etiquette, and more
  • Strong communication and interpersonal skills including excellent phone skills
  • Strong verbal and written communication skills; excellent interpersonal skills to drive task to completion
  • Immediate ability to operate a computer and has basic computer literacy skills; excellent written and oral communication skills
  • Strong computer skills, typing (AT LEAST 25 WPM) and 10-key skills helpful
  • Effective communication skills, good business acumen, and strong organizational and problem solving skills
  • Excellent communication skills, including written and verbal with good presentation skills

How to write Customer Service Rep Resume

Customer Service Rep role is responsible for customer, computer, interpersonal, organizational, basic, microsoft, analytical, listening, telephone, business.
To write great resume for customer service rep job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Rep Resume

The section contact information is important in your customer service rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Rep Resume

The section work experience is an essential part of your customer service rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service rep position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Rep resume experience can include:

  • Strong verbal and written communication skills to interact effectively with customers and all levels of management
  • Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
  • Prior Dispatch/Scheduler experience including outstanding customer service skills
  • Superior planning, organizational, and time management skills to effectively allocate and manage resources
  • Demonstrates excellent communication and active listening skills
  • Customer Service experience with strong negotiation, communication and listening skills

Education on a Customer Service Rep Resume

Make sure to make education a priority on your customer service rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Rep Resume

When listing skills on your customer service rep resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service rep skills:

  • Good communication skills including Strong oral and written skills
  • Phone skills - excellent listening skills while providing courteous and respectful communication
  • Strong communication skills-both written and verbal, interpersonal and leadership skills
  • Strong interpersonal skills; ability to communicate clearly and effectively--written and verbal
  • Advance customer service oriented skills and strong interpersonal skills
  • Exceptional organizational skills, with attention to detail; excellent communication skills (verbal & written)

List of Typical Experience For a Customer Service Rep Resume

1

Experience For Senior Customer Service Rep Resume

  • Excellent computer skills and good keyboard skills
  • Excellent communication and presentation skills both verbal and written with ability to effectively communicate with multiple levels of the organization
  • Above average inter-personal and telephone skills with excellent written and oral communication skills
  • Strong verbal and written communication skills Solid understanding and application of mathematical concepts
  • Problem solving skills and influence management skills
  • Effective external communication skills with a strong customer orientation and attention to detail
  • Strong Multitasker, Good Math Skills
  • Strong computer skills including typing
2

Experience For Customer Service Rep Phone Resume

  • Excellent planning and organization skills to manage multiple tasks and meet deadlines
  • Excellent customer-facing soft skills – ability to calm irate customers, resolve difficult issues and remain cool in high-pressure situations
  • Strong communication skills and the desire to help people through challenging situations (ability to show empathy in verbal communication) is required
  • Strong negotiating skills and abilities
  • Strong computer skills and basic working knowledge of Microsoft Word and Excel
  • Strong communication skills including the ability to work collaboratively with external and internal customers
  • Proven track record of effectively communicating (verbal and written) with all levels of customers (both internal and external)
3

Experience For Customer Service Rep-laboratory Resume

  • Experience with Word, Excel, Salesforce CRM and IBM’s AS/400 is an asset along with keyboarding skills
  • Strong problem solving skills, detail oriented, and highly organized
  • Demonstrated proficiency with computer skills including Microsoft programs
  • Well-polished communication and verbal skills; strong accuracy working with numbers
  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential
  • Strong detail orientation and listening skills
  • Excellent verbal communication skills, including phone etiquette
4

Experience For Direct Mail Customer Service Rep Resume

  • Strong computer skills and basic working knowledge of Microsoft Word, Excel and Access
  • Excellent customer-facing soft skills – ability to calm irate customers, resolve difficult issues, and remain cool in high-pressure situations
  • Excellent customer services skills, including communication, attitude and positive role model behavior
  • Proven problem-solving skills and the ability to successfully adapt to changes that impact call center volumes
  • Strong communication skills both in person and over the phone
  • Demonstrate the ability to handle difficult patient with professionalism and effectively resolve patient’s misunderstandings
5

Experience For Customer Service Rep / Payroll Clerk Resume

  • Develop and display solid computer navigation skills pertaining to company utilized systems
  • Excellent verbal and written communication skills (written exercise given)
  • High emphasis on attention to detail and strong organizational skills
  • Strong analytical skills and commitment to follow-up are required
  • Problem solving skills, relying on experience and judgment to analyze customer data, plan actions and accomplish goals in a timely fashion
  • Strong interpersonal and communication skills to link different departments and deliver the result
  • Excellent interpersonal/communication and presentation skills both verbal and written
  • Effective and consistent communication skills including verbal and written
6

Experience For German Customer Service Rep Resume

  • Excellent computer skills and proficient in Microsoft Word, Adobe Illustrator, Adobe Photoshop and/or Artpro
  • Excellent written, oratory and interpersonal communication skills
  • Effective communication skills (see list below)
  • Strong computer skills, with knowledge of Microsoft Office products (Outlook, Word, Excel)
  • Detail oriented/ Strong analytical skills
  • Excellent telephone etiquette, superior administrative skills
7

Experience For Customer Service Rep-senior Resume

  • Strong organizational, teamwork, and communication skills
  • Good written communication skills. Problem solving ability
  • Strong interpersonal communication skills to support team goals and organization
  • Good communication skills on Japanese and English
  • Excellent PC skills, knowledge of Microsoft Office, and Triton software
8

Experience For Branch Customer Service Rep Resume

  • Your English communication skills are excellent. (French and Spanish would considered as an asset)
  • Excellent verbal and written communication skills especially for phone and correspondence; knowledge of Arabic and French is an added advantage
  • Excellent telephone skills and clear diction
  • Excellent communication, negotiation and written skills as well as ability to interface with all levels of customers
  • Strong written and verbal communication and interpersonal skills
  • Effective oral, written and interpersonal communication skills required
  • Strong cross-functional skills with the determination to solve customer issues
9

Experience For German Speaking Customer Service Rep Resume

  • Strong Communication skills- internal and external proactive networking style
  • Outstanding mathematical and problem-solving skills
  • Writing, telephone, keyboarding and manual dexterity skills are required
  • Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made
  • Effectively interviews and profiles new and existing customers in order to recommend appropriate banking products and services
  • Consistently exercise critical thinking skills or use logic and reasoning to assess and resolve problems
  • Communication (written, verbal, listening), organizational, problem solving, leadership, customer service, interpersonal, follow up and data entry skills
10

Experience For Customer Service Rep-financial Care-birmingham Resume

  • Have active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client
  • Work requires creative thinking and problem solving skills
  • Proficient personal computer skills and a working knowledge of networks, servers, and storage devices
  • Great phone personality and fast typing skills
  • Continuously keeps updated with product knowledge and current marketing programs in order to effectively assist the customer
  • Industry related experience (Medical Distribution) or experience in a healthcare setting
  • Math skills: able to calculate figures and to apply common sense problem solving
  • Attend available training sessions to further enhance skills
  • Prior experience in customer service/office setting

List of Typical Skills For a Customer Service Rep Resume

1

Skills For Senior Customer Service Rep Resume

  • Strong communication skills both written and verbal, as well as computer skills
  • Strong computer skills; Microsoft Office, Internet search skills
  • Experience working with Microsoft Office programs; strong data entry skills
  • Good housekeeping skills Strong written and verbal communication
  • Experience in roles that required excellent written and oral communication skills
  • Data entry experience. Good interpersonal and computer skills
2

Skills For Customer Service Rep Phone Resume

  • Excellent organizational skills and demonstrated ability to handle multiple tasks accurately and efficiently through successful time management
  • Excellent attention to detail, strong communication skills, quick learner, problem solver and resourceful
  • Strong organizational skills with ability to manage multiple priorities in a fast paced environment
  • Excellent written and oral communication skills with attention to detail and demonstrated ability to use proper grammar and spelling
  • Demonstrated proficiency with MS Office Suite and/or other business applications and strong keyboard navigation skills, are also required
  • Intermediate computer/technical skills in MS Word, MS Outlook, BPCS, Pivotal, and Big-Machines; basic skills in MS Excel, APS, and Micro-Strategies
  • Basic office skills including basic computer skills
  • Working knowledge of standard bank transactions, banking products & services Effective customer service skills
  • Establishing a strong new line of contact with newcomers, effectively communicating
3

Skills For Customer Service Rep-laboratory Resume

  • Strong customer service skills including listening, relating, initiative, and focused on providing the customer quality support
  • Good typing, spelling, and written communication skills are necessary
  • Strong written and verbal communication skills, including spelling and grammar
  • Excellent customer service, teambuilding, and interpersonal skills required, including the ability to defuse an upset, angry customer in a calm manner
  • Solid problem solving and deductive reasoning skills
  • Demonstrated competencies, problem solving and critical thinking skills
  • Demonstrates capability of using persuasive selling skills
  • Strong keyboarding and computer navigation skills
4

Skills For Direct Mail Customer Service Rep Resume

  • Strong customer service skills and ability to maintain professional and courteous manner, while resolving issues with all types of customers
  • Work under pressure meeting tight deadlines and maintains calm, positive attitude. Excellent presentations skills
  • Display’s excellent communication and active listening skills
  • Displays excellent written communication skills including the ability to correctly spell consumer names and addresses
  • Strong communication, team and problem solving skills
  • Strong written, verbal and interpersonal communication skills; ability to handle challenging user communications
  • Good customer service and dispatching of drivers skills
  • The ability to troubleshoot and multi-task ; excellent problem solving skills
  • Excellent communication, organizational, motivational and planning skills
5

Skills For Customer Service Rep / Payroll Clerk Resume

  • Excellent computer skills—Microsoft Office Suite; including Outlook, Excel, Word & PowerPoint
  • Good communication skills along with a desire and ability to work in a fast paced team environment
  • Demonstrated ability to handle difficult customer experiences skillfully
  • Good computer skills - Microsoft Office, ERP System (VANTAGE) - VVQuote - Vista Vision, EPIC's
  • Proficient in Microsoft Office (excellent Excel skills required)
  • Project management skills: ability to manage multiple projects and details in an effective manner consistent with a high quality product
  • Strong verbal skills and ability to speak clearly and articulate
6

Skills For German Customer Service Rep Resume

  • Excellent professional phone skills to deal with sales reps, customers, and suppliers
  • Strong computer & IT-system skills
  • Excellent communication skills– verbal and written
  • Excellent computer skills with knowledge of current operating systems
  • Needs strong Math Skills
7

Skills For Customer Service Rep-senior Resume

  • Excellent verbal and interpersonal communications skills required
  • Strong excel or access skills
  • Strong computer skills required: Word, Excel, Outlook
  • Strong relationship building skills with external consumers; ability to work in a team environment
  • Strong computer, mathematics and problem solving skills
8

Skills For Branch Customer Service Rep Resume

  • Excellent customer service skills required to meet customer service quality measures
  • Excellent phone skills, with a pleasant, professional manner, to maintain positive telephone contact with customers
  • Well polished communication and verbal skills; strong accuracy working with numbers
  • Demonstrating effective communication skills
  • Having effective communication and interpersonal skills
  • Excellent organizational skills with heavy attention to detail required
  • Strong interpersonal communication skills to interact with senior management, staff, colleagues, cross-functional teams, and customers
  • Good oral and written communication skills and the ability to work independently and with fellow associates
9

Skills For German Speaking Customer Service Rep Resume

  • Excellent telephone etiquette, written, interpersonal and organizational skills
  • Effective personal time management and organization skills imperative
  • Excellent follow up skills and 100% follow through on commitments
  • Demonstrated ability to effectively communicate with customers to resolve issues and answer questions
  • Facilitator of the hospital’s customer service functions with strong written and verbal communication skills
  • Proven customer support experience or experience as a client service representative
  • Proficient in computer skills, including typing, navigating Windows-based platforms and utilizing Microsoft Office applications
10

Skills For Customer Service Rep-financial Care-birmingham Resume

  • Proficient in Word, Excel, Windows, ideally having exceptional tying skills
  • Proven experience implementing and adopting operational excellence best practices
  • Excellent phone etiquette, multi-tasking capabilities and have experience working in a fast paced environment
  • Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication
  • Verbal communication and listening skills are especially important
  • Demonstrable conflict resolution and negotiating skills
  • Prior experience in sales and/or purchasing and customers service with knowledge of electrical apparatus and/or associated equipment helpful

List of Typical Responsibilities For a Customer Service Rep Resume

1

Responsibilities For Senior Customer Service Rep Resume

  • Excellent organizational/time management skills, strong attention to detail and the proven ability to manage process improvements
  • Proven ability to provide excellent customer service with superior soft skills
  • Demonstrate strong customer services skills; and
  • Excellent listening and problem solving skills with attention to detail
  • Develops good interpersonal skills by talking to customers and handling their complaints, criticisms and their needs
  • Have strong listening skills
2

Responsibilities For Customer Service Rep Phone Resume

  • Excellent computer software skills including desktop design software and web design
  • Continue to sharpen skills and drive personal growth enabling career progression and further elevating the customer experience
  • Demonstrated critical thinking skills to facilitate problem solving and proactive issue resolution
  • Strong MS Office skills with emphasis on Excel and Outlook
  • Excellent customer service related skills required
3

Responsibilities For Customer Service Rep-laboratory Resume

  • Good organizational skills
  • Demonstrates core company values to effectively interact with partners at all levels
  • Excellent written/oral communication and relationship building skills
  • Excellent follow-through, problem-solving skills, and attention to detail
  • Self-motivated with proven problem-solving skills
  • Excellent data entry skills and very detail oriented
4

Responsibilities For Direct Mail Customer Service Rep Resume

  • A proven track record with data analytics and excel skills
  • · Good problem solving and analytical skills
  • Reasoning and communication skills
  • Superior Customer Service Skills, building and maintaining positive business relationships
  • Efficient on ten-key adding machine and typing skills of 40 wpm required
  • Communicate with Distribution including Service Managers via telephone and e-mail to build strong business relationships; ensure a positive customer experience
5

Responsibilities For Customer Service Rep / Payroll Clerk Resume

  • Effectively use systems, processes and tools for customer servicing
  • Deal effectively with theincoming post, emails and faxes in accordance with agreed time, quality andservice standards and KPIs
  • Responds effectively to customer inquiries pertaining to their orders and subsequent shipments
  • Prior computer experience including keyboard navigation, internet and Windows software
  • Proficient computer skills, including Microsoft Outlook, Excel, Word, PowerPoint
  • Organization, Planning & Execution: skills are required to ensure customer satisfaction and to meet repair turn-around time schedule requirements
  • Manage calls professionally, effectively communicate product knowledge, pricing information, and product capabilities and timeframes
6

Responsibilities For German Customer Service Rep Resume

  • Attend customer questions, complaints and concerns effectively, and facilitate resolution while engaging appropriate resources to resolve issues
  • Effectively meet requirements regarding up sell and cross sell goals
  • Demonstrates flexibility and is able to adapt to changing priorities
  • Prior experience of at least 2 years working in a health insurance setup/medical facility
  • Prior customer service experience in an office setting
  • Basic math and business writing skills required
  • Communication Skills: Oral, Written, and Listening
  • Self-motivated, analytical and problem solving skills
7

Responsibilities For Customer Service Rep-senior Resume

  • Deductive reasoning / logic skills
  • Fluency in German and English language skills
  • Relevant Customer Service experience, previous experience in call management is desirable
  • Able to build rapport and effectivelymanage key accounts
  • Proficient MS Office skills (Word, Excel)
8

Responsibilities For Branch Customer Service Rep Resume

  • Effectively processes approved customer returns and credits
  • Grasp new concepts/skills quickly and work within a team environment
  • Communicate effectively and professionally with plant and headquarters personnel regarding order inquiries, expedites, shipments, returns, credits and the like
  • Develop the team through recruitment of top talent, skill development of existing organization and establishment of an effective performance management process
  • Basic computer skills including Microsoft Excel and Word, and 10-key punch
  • Effectively manage and respond to 10-20 email contacts a day
9

Responsibilities For German Speaking Customer Service Rep Resume

  • Previous computer knowledge/data entry skills this involves repetitive finger motion
  • Possess proven leadership experience and ability to motivate employees
  • Communicate effectively (both written & orally)
  • What specialized skills do they need to have/acquire? (i.e. Build an expertise in ….)
  • Communicates effectively with customers to ascertain what they need, either by phone, in person, or e-mail
  • Basic computer skills Microsoft platform
  • Develops troubleshooting skills and specialized knowledge of the products through product literature, sales and marketing staff and customer interaction
  • Great verbal and listening communication skills
10

Responsibilities For Customer Service Rep-financial Care-birmingham Resume

  • Solid experience in using a computer and multiple software programs and the ability to navigate through multiple screens and programs at the same time
  • Drive cross-training to support all programs effectively.
  • Participates in sales training courses and meetings provided by ASC to enhance sales skills
  • Employs basic customer service and marketing skills
  • Employ basic customer service and marketing skills
  • Exercise good judgment regarding priorities
  • Communicate effectively in verbal and written formats, speaking in a polite, courteous and calm manner at all times

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