Call Center Customer Service Rep Resume Sample
Barry Hoppe
703 Mia Path,
Chicago,
IL
+1 (555) 885 3650
Work Experience
Call Center Customer Service Rep
02/2017
-
PRESENT
Philadelphia, PA
- Answers and responds to inbound calls, emails, or chats using documented procedures, available tools and supplied script(s) to assess customer’s support needs and handle/route accordingly to the satisfaction of the customer
- Answer a high volume of calls from patients and give a high level of customer service while maintaining a
- Retrieve voice messages from mail box and return patient calls within 24 hours; research inquiry if needed
- Respond to patient requests by telephone, fax or email; review request, provide information requested or
- The CSR’s primary responsibility is problem diagnosis and over the phone assistance for minor problems
- Continuously comply with Medtronic’s core values and guiding principles
- Utilize the BCBSMA computer system to look up and record information regarding a customer’s account
- Maintain a continual working knowledge of our client’s products, services and promotions
- Handling our customers’ first report of claims
Labcorp Fair-call Center Customer Service Rep
01/2010
-
01/2017
San Francisco, CA
- Taking status calls on claims
- Answering general questions regarding the Terms & Conditions of a Protection Plan
- Successfully completes training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies
- Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner
- Enters service data into computer
- Experience using bilingual skills, particularly Spanish, in a business environment
- Other Knowledge, Skills & Abilities
- Successfully complete training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies
Education
Indiana Wesleyan University - Kokomo Campus
2004 - 2009
Bachelor's Degree in Computer
Professional Skills
- Demonstrate and practice strong written and oral communication skills
- Demonstrate effective organizational, time management and prioritization skills
- Customer service, food service experience OR related experience OR equivalent nutrition/dietetics education. - Intermediate computer skills
- Education: HS Diploma/GED Required Experience: 1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner
- Strong PC skills and using multiple programs simultaneously
- Demonstrate on a consistent basis follow through skills
- Prior word processing, spreadsheet and internet software experience including proficiency with MS Excel
How to write Call Center Customer Service Rep Resume
Call Center Customer Service Rep role is responsible for research, drivers, compensation, training, software, customer, phlebotomy, benefits, general, metrics.
To write great resume for call center customer service rep job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Call Center Customer Service Rep Resume
The section contact information is important in your call center customer service rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Call Center Customer Service Rep Resume
The section work experience is an essential part of your call center customer service rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous call center customer service rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular call center customer service rep position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Call Center Customer Service Rep resume experience can include:
- Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
- Demonstrated ability to use the appropriate data collection software
- Three (3) years or more experience in Customer Service with issues resolution
- Related experience (customer service or health care)
- Working Conditions: Looking for individuals that are comfortable sitting for long periods of time and comfortable wearing a headset for the entire shift
- Responding to calls in an inbound call center with high call volume and a focus on customer service and quality
Education on a Call Center Customer Service Rep Resume
Make sure to make education a priority on your call center customer service rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your call center customer service rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Call Center Customer Service Rep Resume
When listing skills on your call center customer service rep resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical call center customer service rep skills:
- 2)-Good communication skills for phone work
- Effectively uses all applicable systems, technology and software to perform job functions
- 4)-Evidence of problem solving ability
- Demonstrate the ability to adapt to change to meet the needs of the clients and department
- 5)-Prefers to have claim experience or health insurance/industry background
- Experience in customer/technical support and knowledge of CRM software
List of Typical Skills For a Call Center Customer Service Rep Resume
1
Skills For Customer Service Rep-call Center Resume
- Handling a high volume of Inbound and Outbound calls
- Discussing payment plans/options with clients
- Assisting with customer needs
- Documenting calls in CRM system
- Issuing payment reminders
- A rapidly growing company with significant career growth opportunities
- An attractive compensation package including medical, dental; PTO, paid holidays
2
Skills For Labcorp Fair-call Center Customer Service Rep Resume
- Answer a high volume of policy holder and producer telephone calls while pro-actively evaluating concerns, requests and problems
- Perform all transactions necessary to satisfy requests using the multiple computer systems and productivity tools
- 1)-Some type of customer service or provider/customer relations background
- 3)-Has worked special projects independently
- Dependable and friendly/courteous on the phones
- Empathy for customer’s situation
- MILLITARY APPLICANTS ARE WELCOMED!!!!!
3
Skills For Call Center Customer Service Rep Resume
- Verbally communicate clearly and succinctly in English
- Communicate technical issues clearly based on user level
- A culture committed to teamwork and continuous improvement
- Handle high call volume
- ON-SITE JOB FAIR INFORMATION
- Washington State Food and Beverage Service Worker’s Permit, or to be obtained within 30 days of employment
- Provide a single point of contact for responding to case inquires related to status, selected data changes, required forms information and documenting all inquiries and any corresponding action taken
4
Skills For Customer Service Rep-call Center Resume
- Effectively communicate policy information and company procedures to all customer of the firm
- Meet or exceed all performance contact center metrics for the position
- Product knowledge in the areas of wound care, ostomy, urological and incontinence helpful
- Education: HS Diploma/GED
- High level grammar
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